Walter Dropbox Community Moderator

Thanks for letting us know what worked for you in the end Gregory - I appreciate it. Should you ever stumble upon an issue in the future, do let us know; we'd be happy to help. Cheers @"Gregory C.3"!

Hey there @"KeyBlue" - welcome to our forums and happy Monday! Based on your description you'd like to use our Smart Sync feature when copying or moving your files from a network drive to your Dropbox folder - correct me if I got anything wrong please. Note that your Dropbox folder is just a normal folder on your hard…

Hey there Gregory ( @"Gregory C.3") - how are you today? I just wanted to add my two cents on this one. Is it possible that you're on a Windows computer? If so, and you're seeing that your files and folders are underlined (or underscored as you mentioned) but with no change on their names and paths it might be due to a…

Hello again guys - I appreciate your patience and cooperation. I'm writing to let you know that we're still looking into this. I've reached out through your existing tickets (or opened one on your behalf - for most of you here on this thread) so we can have a better view of the matter at hand with all of our tools…

Thanks for the visual aid @"Rich" - I appreciate it. I'll pass this on to the team as feedback for their consideration.

Thanks for your patience and the additional reports fellas. @"Juunas": Thanks for providing the ticket's ID; I've already escalated it to our experts to drill deeper into this problem with the error(s) you're all getting when trying to open your Microsoft Excel, Word and/or Powerpoint files. Most appreciated! For all…

Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this. Our engineers are already aware of the problem and are investigating. I'll make sure to circle back here to let you know more as soon as I have an update to share. For the affected users noticing these errors…

Hey there @"Reg3" - sorry if I'm missing something here but could you send me a screenshot of where you see our desktop app occupying 10 shell icons on your Windows device? Thanks!

No worries @"InOutstore" - I just sent you a brief message so we can work on this together; thus creating a ticket for you with ID: 8897232 (you'll need to track it through Zendesk). Take a look at my email and we'll take it from there. Thanks!

Hey there @"HarmenJan" - sorry to hear that! Could you send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand? In the meantime, can you see if you're using the most updated versions of your email app (Outlook), our mobile app's as well and perhaps your iPad's OS? Also, is…

Thanks for the additional information @"InOutstore" - may I reach out via email to your Dropbox associated address to have a further look into this with all of my tools available? 

Out of curiosity, have you tried other browsers, an incognito window or clearing your browser's cache lately @"InOutstore"? PS: I just installed the next build on my Chrome (currently 72.0.3626.97) as I was also having browser issues and things have returned to normal so updating your browse might be worth a shot as well…

I'm not allowed to disclose any personal information Gary (and to be honest I don't see how my location would affect anything for that matter). Sorry to hear you feel this way - I wish I could help more than this but, as mentioned, I'd need to have access to all of my tools to look into this and to do that we'd need to go…

Sorry to hear this persists for you Gary - may I reach out to your Dropbox associated email address so we can have a better look into this with all of my tools available as I might need to bring this to an expert's attention? If you'd like to do it from your end, just log a ticket with our team and let me know the ticket…

Thanks for the screenshot and the additional information Gary - much appreciated! Could you please try to unlink your Dropbox account from your Yahoo mail and re-link it as per the instructions from the page below and let me know if you're still not getting an option to attach your Dropbox files through your Yahoo mail…

Hey there @"GARYR1" - sorry to hear about this. Can you try doing this on another browser, an incognito window and/or after having cleared your browser's cache? Do you notice the same behavior? If you do, could you provide a screenshot of the problem so I can get a better understanding of the matter at hand and provide you…

Sorry to hear this persists; could you try an advanced re-install to attempt to fix this @"lcorteen"? If that does not help let me know and I'll reach out via email to your Dropbox associated email address so we can work on this together. Thanks for your cooperation and patience so far!

Sorry to hear that @"lcorteen" - have you tried this several times as I mention in my original response? Many users have reported that it can take several attempts before the mobile device will fully register that you trust the computer, so you may need to try the steps above more than once. Another thing you could try in…

Thanks for the report @"Bob2019" - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to…

I think you're referring to the option for opening in Dropbox (the desktop app on your computers) - this would be "Show in Finder" and would appear only if those files are synced to the members' computer(s) too. As you might know, with Dropbox, you can create a sharable link to any file or folder in your Dropbox folder and…

Hey there @"Lauri I." - how are you today? From what I understand you're using Slack to exchange shared links to your Dropbox files and you'd like to open those files (or projects) via your Finder on your Mac device(s) directly - right? What platform are you currently using to do this? If you're using the web version, does…

Selective sync will let you free up space on a computer using our desktop app by un-syncing some of your folders; as you can see shared folders also take up space on your account. Generally speaking now, when your Dropbox account becomes over quota then only syncing stops. Nothing will be removed and syncing will resume…

As you have some folders selectively unsynced this is normal @"EnnR" - what does your plan's tab show? You can find it here: https://www.dropbox.com/account/plan You'll have a better view of your quota usage there Enn - please let me know if you have any further questions though. 

Hey there Enn - how are you today? Is it possible that you replied to the automated email you receive about a subscription to a thread here on our forums? I'm only asking because I wasn't able to find a ticket on our system for the account you used to post your question. Could you share a screenshot of what's troubling you…

Sorry to hear that @"PabloBoull" - even though Mint is not officially supported, I'm going to take a guess here and imagine that this is caused due to some missing libraries; have you made sure you're meeting all of our minimum requirements as per the page below? https://www.dropbox.com/help/desktop-web/system-requirements

That would be up to you and how you use it @"rhaines765"! If you'd like to free up space on a computer using our desktop app, take a look at our selective sync feature: https://www.dropbox.com/help/syncing-uploads/selective-sync-overview Keep me posted on your progress!

Hey there @"rhaines765" - how are you today? As our desktop app is designed to watch your Dropbox folder and sync any files placed in the folder you'll only need to uninstall it. Remember, your Dropbox folder is just like any other folder on your hard drive, but with syncing features. You'd then be able to access your…

Hey there @"EnnR" - sorry to hear about this. First things first, what's the status of your app on your computer? Is it "up to date" or still syncing the changes you applies on your selective sync settings? Moreover, if you're indeed up to date and still notice a space discrepancy, could you share a screenshot of what's…

Thank you for your feedback on this one anonymous - much appreciated. We work hard to make Dropbox the best it can be, and your feedback, either positive or negative, is important for helping us do that. I'll pass on your feedback to the appropriate engineering team to inform future updates to our website. Let me know if…

Thanks so much on elaborating on this one for me @"KMH" - most appreciated. I will be passing your comments along to the team as a feature request for previewing shared links as a slide-show - thank you for taking the time to provide your extensive feedback on this; it really helps a lot improve our services and current…