Walter Dropbox Community Moderator

Hey @"nolastan" - great question you got there! You should be on your template's edit mode to add a placeholder text. (On your Paper doc, go to the ellipsis (...) button on the upper right corner, select templatise and then select text that you want to convert into placeholder text and press the first icon on the left in…

Thanks for the update @"clango" - how long has it been stuck on this message? Note that we currently support the following desktop environments: * Ubuntu (Unity) and GNOME Classic, full support using the package in our installation page. * XFCE is supported if the corresponding Nautilus dependencies are installed. * GNOME…

Hey there @"JoeyCht" - sorry to hear that, I'll try to help! From what I understand you must be using a Windows mobile, right? Would you mind sending a screenshot of the problem to make sure we're on the same page? All things considered, have you tried installing the desktop app? Give this installer a go and let me know if…

Hey there @"spaul" - sorry to hear about this. Can you tell me the exact steps you take to do this as I am not able to reproduce this on my end? Once I unshared the folder it became a normal folder immediately (without the 2 little people icon on it). Moreover, currently, there's no way to share a folder that already…

Hey there @"Nand" - how are you today? I can see a colleague of mine has provided you with an update via email. Refer to that email for more information about your case and in the meantime, let me know if there's anything I can help with. Thanks and have a lovely weekend!

Hey there @"clango" - sorry to hear about your syncing issue. Can you please try re-installing the app using our offline installer and let me know if this persists? If it does, please send a screenshot of the error you get. Also, make sure you're running a supported configuration and that you're actually logged into the…

Hey there @"zdavidross" - thanks for posting your question here; I'll be happy to provide some more context on the CAPTCHA challenge for you. As you know, CAPTCHA pages and other security features have been put in place to prevent abuse and protect our users and services too. To pass the CAPTCHA challenge now, you need to…

Thanks for elaborating on this @"undegroundalien" - most appreciated. I can assure you that your feedback is always welcome and monitored. We're always looking for our users' input when creating the next version of the Dropbox app this why I made sure your comments are passed along to our dev team. Have a lovely day!

Thanks for keeping me posted @"Aelea" - I appreciate it. Glad to hear you figured this out! Having said that now and for additional context note that there are a number of factors that can affect the speed you upload files to and download files from the Dropbox servers, I'll try to list the most common causes here. They…

Hey there @"huldachen" - nice to hear this was resolved after all for you! @"Rowanpp227" - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received…

Sorry to hear you felt this way @"undegroundalien" - it wasn't my intention at all. As I do understand the importance of this, I thought it would be nice to gather all feedback to pass along to the team so as to voice your concerns and requests. I know it's not optimal and I wish I could help more than this.

Thanks for the update @"Kevin H.22" - Happy you managed to resolve your concern in the end. Feel free to reach back should you need anything else. Take care!

Hey there @"Vera77" - can you first try re-installing our software using our latest stable build of the desktop application as 53.4.66 just got out (yesterday) and let me know if you notice the same behavior? Let me know how this goes please! @"Kevin H.22" Thank you for sharing all the troubleshooting process you went…

Or perhaps the browser's? Have you tried this on other ones other than the one you usually use to see if this persists? You can also try clearing your browser's cache or even an incognito window or private browsing mode. One thing to note here is that all of our servers are located in the US. Your connection speed to…

Hey there @"Rowanpp227" - how are you today? Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there.…

Hey there @"bourgom"! Can you provide some more information on this or share a screenshot so we can have a visual of the problem you described as well? Also, can you let me know if you are running the latest stable version of our desktop app ( currently 52.4.60) ? What does it say when you hover your mouse over the little…

Hey there @"JMurph2015" - how are you today? I am writing to let you know that while there aren't any plans to implement such function at the moment, I have made sure to pass all of your comments and suggestions to the dev team for review. Thank you for this feedback. Should you need anything else, just let us know! 

Hey All, First off, thanks for taking the time to share your thoughts and ideas on how to improve our features and functionalities moving forward - I'll make sure to pass your comments to the team as feedback! In the meantime, mind that, as our @"Ed" has already outlined here, there are no plans to implement such feature…

Glad to hear that Jim ( @"jimdolphinrecht"). If you ever have any other Dropbox questions, you know where to post them :wink: Cheers!

Hey there @"per02"! I will pass your comments along our dev team for consideration - thanks for this feedback. In the meantime note that you could probably tackle this by adding more space to your account through referrals bonuses or other promotions or moving files that don't need to sync out of your Dropbox folder. The…

Hey there @"jimdolphinrecht" - thanks for using Smart Sync! Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew. Last but not least, please take a look at this thread…

Hey there @"JeffR18" - welcome to our Community! You'll need to download the desktop application on all devices and log into the same account. Once the desktop app states "Up to Date" on every computer, you'll be fully synced. Note that changes made to a file in the Dropbox app on one device should appear in the app on…

Hey there @"Bschally" - how are you today? Since I understand you're having trouble cancelling your subscription, I have reached out to you directly via email to help with this. Reply to my email and we'll take it from there. Have a lovely day ahead and talk to you via email. 

Hey there @"alhembd" - how are you today? From what I understand, you must be getting the error "Can't establish secure internet connection" on your desktop application. This can be usually caused by an antivirus, firewall, security program, proxy or VPN configuration blocking the Dropbox desktop client as all connections…

Glad to hear this helped @"slampert352"! Thanks for using Dropbox and have a lovely week ahead! This thread is closed due to inactivity. Please feel free to create a new topic here. 

So you're missing your avatar icon as shown in your screenshot (the little icon on the top right of the page) when you log in normally via a Chrome window? An extension or a plugin you use might be causing this then @"Trophies" - you can try disabling them one by one to see which one is preventing visual elements from…

Thanks for following up on this one @"Russ B.3" - I appreciate it and I am happy to hear you managed to resolve your concern in the end. Have an awesome weekend :sunglasses:

Can you please send me a screenshot of this page Dave (@"Trophies")? Does this persist on an incognito window? If I had to guess, I'd say that you are already logged into your account on your Chrome browser since the behavior you mention would be justified only if you were to be re-directed to your own account's homepage.…

Hey there @slampert352 - nice to have you on board! To my knowledge so far, there isn't currently a limit to how many members you can add to a shared folder. Have you tried inputting more email addresses ? One thing to note here would be that you might hit a "You've hit the limit of invites you can send per day. Try again…

Hey @"Trophies" - sorry to hear that! Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. Let me know what you find and we'll take it from there. Thank you!