Walter Dropbox Community Moderator

I see, thanks for that piece of information @"Sirspam" ! Would it be OK if I reached out to your Dropbox associated email address so we can have a further look into this with all of my tools available?

Thanks for that @"Sirspam" ! This might be a long shot but could you force quit the "Runtime Broker" process and try again? Could you also check if there are any pending updates for your computer's OS? 

Thanks for the swift response @"Sirspam" - much appreciated! At this point, in order to fix this issue, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager"? Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may…

Hey there @"Sirspam" - sorry to hear about this. In that case, I'd suggest a clean, advanced re-install. Let me know how it goes!

Glad I could help Freddy - just let me know how this works out in the end!

No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser: * Click the Start button. * Click Settings. * Select "Updates & Security. * Click "Windows Update" * Click "Check for updates" Windows 10 will connect to Microsoft and check for…

I can't be sure about this based on the provided information Freddy - have you checked for any pending updates on your browser maybe? 

Hey there @"Freddy711" - I'm not seeing anything over here, can you try clearing your browser's cache or another browser for that matter? Let me know of any updates! PS: Just for future reference, if you're worried about an outage from our side, you can always take a look at our status page at: https://status.dropbox.com/ 

Thanks for letting me know about this @"KeyBlue" - could you try attaching the screenshot from the 'Photos' button directly above your reply (as you write it)? Alternatively, you could upload them to your Dropbox account and share a link to it (or them). In the meantime, note that there are various places to see the size…

Thanks for your updates and happy Monday fellas! @"farmeron" : Thanks for your feedback on this one - I'm passing it on to our dev team for future consideration. @"KeyBlue" : The syncing of your edits should be instant in this case (assuming that your desktop app is working properly that is) so this shouldn't be an issue.…

Hey there @"minerolywa" - welcome to our forums and happy Monday! There should be a box to tick at the left side of the deleted files in question through which you'd be able to mark more than one files to permanently delete (if needed that is). I was able to select them by hitting Ctrl + A on my deleted files page - have…

Thanks for the additional info on this one Dan - would it be OK if I reached out to you via email to your Dropbox associated address so we can have a better look into this and with all of my tools available? In that way, I'll be able to escalate your request as a question to an expert of my team and see if it's really…

Hey there @"Lemmings" - welcome to our forums! As you've probably noticed by now, we don't have a way to turn off digest emails for the entire team right now. As a workaround, each individual user on the team can turn off their own digest emails. The steps to do this, if you want to share them with your members directly,…

Glad to hear that and thanks for the update @"KeyBlue"! Now, in regards to your concern, note that syncing your files can take time if you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing has completed. You need to be patient and let the files sync -exactly…

Automate it how exactly @"DawgMob" ? I guess it's not needed after all as your file requests will remain open for as long as you want. Others will be able to upload to your account through the same link (file request). If, by any chance, you'd like to change your file request once it's created, follow these steps: * Sign…

At this point the next step is a clean, advanced re-install @"leboyd" ! In the meantime, you can access your Dropbox files through our website at https://www.dropbox.com/ . Let me know of any updates please!

Glad to hear this helped @"LeeDee" - should you ever come up with a Dropbox question, please let me know. In the meantime, thanks for using Dropbox and have a lovely day/night ahead!

I see - thanks for the visuals @"leboyd" At this point you'll need to re-install our desktop app as there seems to be an issue with the software currently installed on your computer. Please use the offline installer from the page below: https://www.dropbox.com/downloading?build=67.4.83&plat=mac&type=full Keep me posted on…

Hey there @"LeeDee" - how are you today? Moving or renaming a file will not affect the shared link that you generated. This means that anyone who has access to the shared link will still be able to access the file if you move it to a different location in your Dropbox folder or if you rename the file. I hope this clarifies…

Thanks for the swift response @"leboyd" - much appreciated! The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder. To resolve this issue, please try relaunching Finder by using the…

Hey there @"leboyd" - welcome to our forums! Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes? Thanks!

Hey there @"KeyBlue" and @"farmeron" - sorry about your issues with Smart Sync. Now, kindly note that syncing your files can take time if you have many files or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing has completed. When Dropbox syncs the files it starts with…

Hey there @"DawgMob" - how are you today? In this case, all you'd need to do for others to upload files to your account directly (even without a Dropbox account) is open up a file request (all they'd need is a valid and useable email address). Let me know if this helped!

Thanks for your prompt reply Darin - much appreciated! I understand what you're saying and it makes sense to some extent but think what could happen if this link (the one you're sending) was somehow leaked (or even distributed without your permission) to random people or other similar scenarios. Let me know if you have any…

Hey there Darlin - how are you today? I guess it would be weird (to say the least) if others uploaded files to your account without you being able to verify any of their (identifiable) information. As you know, currently, users who do not have a Dropbox account can submit files via the File request feature. These users can…

I just sent did Kristy - thanks for the swift confirmation. Take a look at my message (ticket with ID: 8921767) and we'll take it from there. Thanks!

Hey there @"sofmak86" - how are you today? From what I understand you'd like to sync back a folder that you had selectively unsynced in the past from this specific machine (the Linux one). In that case, you'll need to use the "exclude" command first and let the app sync until it shows (reports) 'Up to date'. You can find…

Sorry to hear that @"y2kristy" - may I reach out via email to your Dropbox associated address to work on this together? 

Yes, exactly @"KeyBlue" - just keep in mind that many processes on your machine may look at files that you might have not manually opened and in order to fulfill these requests from these processes Dropbox syncs the files (thus making them local again and taking up hard drive space on your computers). Examples of this…

What exact error are you getting @"mdm479"? Could you share a screenshot so I can have a better understanding of the matter at hand? Since you're the Admin, have you ensured that all of the requirements I quoted above are met through your Admin's Console (linked below)?…