Walter Dropbox Community Moderator

Why don't you give our app a go @"Sdhirst6"? To install the app on your Kindle follow these steps: * Tap the gear icon :gear: from the Kindle Fire's main screen (the icon is next to the clock) * Tap "More" * Tap "Device" * Toggle the setting labeled "Allow Installation of Applications" to "On"—this will enable your device…

Hey there @"Sdhirst6" - how are you today? This is normal - you won't be able to find this within our desktop application as it doesn't exist. For more context now, this Kindlebox you mentioned is actually a third party app - you can find more using a simple google search. Hope this clears things up for you. If there's…

Thanks for the update @"Gail_P22" - glad I could help :wink: Have a lovely day ahead and thanks for sharing your tips with the Community! 

Sorry to hear that @"Gail_P22" - tried another browser yet?

Hey there @"snissen" - how are you today? Sorry to be jumping in on this - I just wanted to add my two cents to this - I hope you don't mind. If you weren't able to get a result for the "Changed sync default" option then there's nothing to be shown probably ( you can try another browser to double check this and exlcude…

As you should be seeing, this thread has already an "Accepted Solution" - this is probably why you can't find this anonymous. As the OP hasn't written back to us yet, I'll leave this thread open for a little while longer. If there's anything else I can help with, please let me know. 

Hey there anonymous & anonymous ( even though I guess it's the same person, right?) Are you still having issues with cancelling your subscription? May I help somehow? 

Hey there Hans ( @"HansHansen") - how are you today? Let me start by thanking you for the elaborate feedback - I'll pass your comments to our dev team for consideration. Now, as I understand it, this issue is related to other applications (i.e. TortoiseSVN) on your computer that use the icon overlays and context menu…

Thanks for your diligence @"CB65" - keep us posted! 

Hey there @"Angela7" - how are you today? I understand you're wondering how to copy a small part of text from a file within your Dropbox account using the mobile app. Note that the copy and paste function is handled by your device's operating system, not Dropbox. Have you tried doing this via a web browser on your mobile…

Thanks for keeping me posted @"clango" - glad to hear you managed to resolve your concern! Should you ever come up with any Dropbox question, you know where to find us :sunglasses: Thanks for using Dropbox and have a lovely day!

Thanks for following up on this @"pollycat" - most appreciated! All's well that ends well, right? In any case, I am glad to hear this was resolved and should you need anything else, just let us know. Thank you for using Dropbox and enjoy your brand new Professional plan! 

No worries @"CB65" - we're always here to help. Glad we could exclude Dropbox from the equation - have you checked other factors that could be causing this? Having said that and even though that's not within my scope of expertise, have you tried clearing your (Windows) File Explorer search history to see if this will…

Hey @"Pr0vider" - sorry to hear that! Would you mind if I reached out to you via email to the email address you use for your Forum's profile to have a look into this internally with all of my tools available? Let me know and we'll take it from there! 

Sorry to hear this @"sfclevenger"! If you're still unable to open the files in question when Dropbox is not running, then the issue lies within the file(s) themselves and/or another program on your computer. Note that as Rich said above the Dropbox app doesn't open files; your operating system and the application for a…

Can you open these files when you're not running our app at all? To help isolate this issue, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray * Click on the gear icon in the Notifications panel and select "Quit Dropbox" Should this persist with…

Hey there @"Elya" - sorry to hear this! Your best bet here would be to check the file's history (if it is a folder, check within the folder itself). If you check the previous versions of the file and see that it was accessed from another computer, you can delete it off of that computer to stop it from reappearing in your…

So you have these Word files inside your Dropbox folder but when you try to open them nothing happens? Are you getting any errors by any chance @"sfclevenger"? Mind sharing a screenshot? 

Thank you for keeping me posted @"pollycat"! I've passed your additional comments along to the experts handling your case and gave 'em a little nudge as well - they should be reaching out soon so make sure to check your inbox regularly :wink: If there's anything else I can do, please let me know!

Hey Sharon ( @"sfclevenger") - sorry to hear about this cumbersome situation - I'll try to help! Let's take a look into this together! First off and to make sure we're on the same page, can you please let me know if you are running the desktop app or the mobile application on your Surface Pro? If you're running the desktop…

Thanks for the speedy update on this @"CB65" - most appreciated. As I'd really like to see into this and to help isolate the issue here, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) * Click on the gear icon…

Hey there @"pollycat" - sorry to jump in on this and apologies for any inconvenience this might have brought so far. I just wanted you to know that I have been monitoring this thread as well and I have also passed your comments along to the expert handling your case internally. At this point I would suggest that you…

Hey there @"CB65" & @"hendo42" - sorry to hear about this issue with your Windows' File Explorer. As a first step, could you please try a clean, advanced re-install of our software using our offline installer and let me know if this persists? Moreover, would you mind sharing a screenshot of the error message you get ( if…

Nice question you got there Jared ( @"Jared N.")! When you unlink a device from your account the link breaks so your security page shouldn't show the unlinked devices at all and the app would prompt you to login again. Hope you'll find this helpful and I remain at your disposal Jared. Let me know if you have any further…

Thanks for keeping me posted @"clango"! Sorry to hear about your issue with IcedTeaWebControl panel - have you reached out to them and ask what could have caused this? In any case, you should be able to run the daemon using the following command: ~/.dropbox-dist/dropboxd For more useful commands check this Help Center…

Thanks for the elaborate response David ( @"davidboxer"). I understand your track of thought here and I'd really like to help with this in any way I can. Therefore, I found your open case within our system and will work on it with the agent currently handling it, if you don't mind. The conflicted files created by this…

Hey there @"davidboxer" - sorry to hear about this ( I saw you posted here as well - I'll reply to you here) From what I understand, your computer must have been running the older version of our desktop application and hadn't been connected/updated in some time so when this computer was connected, it added files or folders…

Hey there @"ajwaxman" - glad to hear you managed to resolve your concern :wink: I've moved your post in the Developers & API section of our Forum too in case you have any further inquiries or additions on this. Thanks for using the Paper API and have a lovely day!

Sorry to hear about this @"Elfreda S."! I've passed your comments along to the expert handling your case and gave them a nudge so you should be hearing from them as soon as they have the chance to fully review it. Moreover, I would like to assure you that such sensitive operations are always a priority and may sometimes…

Have you tried another browser yet @"nolastan"?