Walter Dropbox Community Moderator

Hey there @"Sunnielynne" - sorry to hear about this! As we're getting a lot of these reports lately I want to have a better view of this issue. Therefore, I found your existing ticket in our system and replied to you there. Check your inbox for my email and get back to me there with additional information to have a look…

Thanks for sheding some more light on this one @"Mark"! Also, @"JoshuaVance" , let us know if this works for you! 

Sorry to hear about this Joshua ( @"JoshuaVance") - is this error coming from Dropbox? Have you tried contacting Microsoft directly? Let me know of any updates! 

Thanks for keeping us in the loop and posting your workaround as well @"BMCBret" - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed. Happy Monday!

Hey Paul (@"Paul G.46"), you should be able to pause the sync and move your Dropbox folder on the desired location - supposing it's on a supported format, or try using the "Advanced" option when re-installing our software. Let me know how this goes ( and perhaps share a screenshot of the error you get if you're still…

Sorry to hear this persists @"zocland"! Have you tried another browser? Keep in mind that if those files would put your account over quota ( if you're on a basic account that is 2 GB) - what you describe might as well be normal. You can see how much space you're using currently on your account's plan tab. If you're still…

Supposing that you moved your Dropbox Folder to your D drive the right way and your desktop app is showing "Up to date" now - meaning that you're fully synced, then you should be able to delete them from your C drive without causing any issues to your Dropbox account @"ehillman3308"! Hope this helps and let me know if you…

Are you having an issue @"8054509056448"? 

You could have her check her spam folder as well since you're sure about the email address you use @"BMCBret"! Keep us posted!

Thanks for pointing this out @"Rich" ! Microsoft has recently removed the ability to add Dropbox as a place in Office 365 - documented here, that is probably why you don't get that option any more. Having said that, all users should still be able to edit their files using the Open button on our website. Hope this clears…

Hey there @"Southweststucco" - have you tried downloading the files you want to work on and open them locally on your ( Windows I imagine) computer? Keep me posted! 

Thanks for the response @"atdpath"! If you have the desktop app running on your computer, then you must have it there too. Can you look inside your Dropbox Folder and delete it from there if you do? If not, send a screenshot of the problem to get a better understanding or even log a ticket with our team so we can help with…

Sorry to hear that @"vickispartypro"! Could you try an advanced reinstall using the offline installer of our latest stable build of the desktop app ( 54.4.90 just got out ) and let me know if you're still getting this message? Please keep me posted. Thanks!

Sorry to hear that @"atdpath" - have you tried doing this via another browser other than the one you currently use? If you do and this persists, try deleting this folder from your computer first. Let me know how this goes. Thanks!

Glad to hear that @"nolastan"! If you ever need anything else, just let us know! Thanks for using Paper and have a wonderful day ahead.

Have you tried removing files from your local Dropbox Folder (on your computer) @"hugoca"? 

Hey there @"hugoca" - what does your account's plan tab say? Note that if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. To get your account under quota you can do any of the following: * Upgrade your account – check…

Sorry to hear this @"Recce60"! In order to fix this issue, open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. Once you have launched…

Thanks for the update on this Adam ( @"adamkconlon") - I appreciate it. Please keep me in the loop and if you feel like investigating this from our end too, go ahead and submit a ticket with our support team or let me know if you'd like me to reach out to you directly to the email address you use for your Dropbox account.…

You should be able to do this @"brentonlang" - since you're the admin of the account as you said, you can always use the "sign-in as user" feature to log into this person's account (find the folder in question) and transfer the ownership of the folder to whom you wish. I hope this helps and please let me know how this…

Hey there @"jessicatee" - sorry to hear about this. You can disable it by clicking on the Dropbox icon in your system tray, then the gear icon, then Preferences. You'll then have the option to choose when you'd like to see the Dropbox badge: "Always show", "If others present" and "Never show." To completely disable the…

Yes, that's right @"Ewjfrmn" - as mentioned, the camera uploads feature will sync any images in their original form. Camera uploads syncs the original image, without applied filters. This may be more noticeable on Portrait mode on iPhone 7+, where a blur filter is added to alter depth perception on portrait pictures. As…

Hey there @"30292AF-ito" - what does your Events page state? Do you see the changes you mentioned logged there? Note that you can see your account's quota anytime through your account's plan tab to see if you have exceeded the space limit of your account. Keep me posted! 

Hey there @"Ewjfrmn" - sorry to hear that! From what I understand you must be referring to iOS filters, right? Note that starting from iOS 11, users can add filters on top of their images. The original image is preserved and then the modification is placed over it so, when viewed, the image looks different. Camera uploads…

Hey there @"vedentis" - sorry to hear about this. As this is not currently an option, I'm passing your comments along to the team for consideration - thank you for your feedback! I am also moving the post under the "Share an Idea" section so other users can find and upvote it too. If there's anything else I can do, please…

I'm not sure if this helps (as I don't know the exact plan you're on) but have you tried going to your Admin's Console and then on the Activity Tab from the left pane @"MikeAtInSpeed"? More info on how to create an activity report can be found here . Let me know if this helps!

Is this document saved within your Dropbox account or perhaps the file Powerpoint fails to locate @"adamkconlon"? Have you contacted Microsoft as it's their product giving you the error?

Hey there Adam ( @"adamkconlon") - sorry to hear about this! First off, note that if you get these errors outside your Dropbox Folder they could be generated by Powerpoint itself ( in which case you'd need to reach out to them). To help isolate this, could you please try quitting the Dropbox application by using the…

Hey there anonymous - how are you today? I guess you're still getting email notices about this thread and would like to stop them. Have you tried to "Unsubscribe" ( ideally from both of your accounts) from this thread by clicking the button on the top left corner of the thread itself? I am attaching a screenshot to help…

Thanks for keeping me in the loop @"Sdhirst6" - I appreciate it and sorry to hear that. I guess this won't be possible due to its limited storage (I've did a little research and I see that it comes with 2 GB at the moment) and due to the restrictions Amazon has set. If there's anything else I can do from my end to help, do…