Walter Dropbox Community Moderator

Hey there @"missh", welcome to our Community! You can disable the camera uploads feature by following the steps outlined in this Help Center article: https://help.dropbox.com/photos-videos/camera-uploads-overview Let me know if you have any problems with this, or if you need anything else. Thank you.

That's what I thought so too @"Rich" but on second thought as the Google Sign In uses a web session to log you into your account I guess clearing the browser's cache would be preferable.

Hey there fellas (@"BuyiswaPhakathi" & @"agee") - just following up on this one as I was wondering if you managed to resolve your concern(s) in the end and if so, what was the process you followed. Thanks in advance!

Thanks for the additional info @"Snazy30" - much appreciated. At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there. Take a look at my message and we'll take it from there. 

Hey there @"Snazy30" - sorry to hear about this. Could you try clearing your app's cache and log out and in again? A. On iOS: To clear your cache, please follow the steps listed below: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Please note: If you…

Hey there Simon (@"simongabriel"), sorry to highjack this thread but I wanted you to know that I've found your other post and made it visible to the public as it was caught by our Community's spam filter (probably due to its size). You can find it on the following link:…

Hey there folks, thank you for this feedback! I will make sure your comments are passed along to our dev team for future consideration. If there's anything else I can do in the meantime, do let me know please.

Hey there @"Buyoung" - sorry to hear about this. Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? On iOS: - Navigate to the “Personal” tab - Tap the gear icon in the upper-left corner of the screen - Select “Clear Cache” Please note: If you do not see the gear icon…

Hey Leon - how are you today? Even though it's not an option at the moment, I'll make sure to pass this along to our dev team for future consideration - thank you for the feedback. I can't be sure if this is going to be implemented as this setting is device specific and members of teams are able to connect their personal…

Hey there @"ctbird" - sorry to hear about this. As the Dropbox client (i.e. our desktop app) uses SSL to establish a secure connection to our servers your system time should be correct and your security applications such as Zscaler should allow Dropbox to connect. To learn more, please see our Help Center article here:…

Glad to hear this worked Stephen! If you ever stumble upon a Dropbox question or any issue arises, please let us know. In the meantime, thanks for using Dropbox and enjoy the rest of your day!

Hey Stephen - sorry to hear about this. As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To clear your cache, please follow the steps listed below: 1. Navigate to the “Account” tab 2. Tap the gear icon in the upper-right corner of the screen 3. Select…

Hey there @"Badgerman" - sorry to hear that. Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this? If you'd like to see the email of the account that the charge relates to, you can use our self-serve…

Thanks for the follow up @"KeyBlue" - I've gone aheead and un-accepted the solution on this thread and I'll leave it up to you moving forward. Now, as I'd like to look into your current setup to provide further assistance on this, may I reach out via email to your Dropbox associated address so we can work on this together?…

Of course there is @"Believer" - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together. Take a look at my message and we'll take it from there. Thanks!

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this. Let me know how it goes and we'll take it from there @"Believer" !

Hey there @"Believer" - happy Monday and welcome to our forums! As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case? Alternatively, you…

Sorry to hear that @"gershonj" - could you please clear the mobile app's cache and check for pending updates on your mobile device's OS? I'd suggest that you also took a look at your app store to see if there's an update for our app in this case. Spoiler On iOS: To clear your cache, please follow the steps listed below: -…

What seems to be the issue exactly @"vickyelynn"? Could you share a screenshot of what's not working for you and the steps you take to do it so that I can get a better understanding of the matter at hand? While we're at it, are you using the desktop app, our mobile application or just the website to access your Dropbox…

I'm sorry about this Cyndi - may I reach out via email to your Dropbox associated address so we can work on this together? Just note that from what I gather, you're deleting those files from within your Dropbox folder (which you access through your Mac's Finder) and as the desktop app is running on your computer, it syncs…

Could you guide me through the exact steps you took to do this @"CyndiN" ? In any case, if you are close to being over - quota on your account you can do any of the following: * Upgrade your account – check out www.dropbox.com/plans for other information if needed. * Increase your quota using referrals bonuses or other…

In that case, I think you'd be interested in the Dropbox Badge as you're correct to think that the flow you described would possibly generate conflicted files @"KeyBlue". If you are sharing the data between computers you must NOT run the application on more than one computer at a time as this will generate file conflicts…

Probably for the reasons mentioned in my second reply here on this thread @"KeyBlue"! Can you not right click on them to set them to be "Online only"? Any additional information will be much appreciated.

Thanks for the follow up @"farmeron" - I appreciate it. This has been extensively discussed on the thread I'm linking below so feel free to take a look there as well for more information: https://www.dropboxforum.com/t5/Syncing-and-uploads/Smart-Sync-still-taking-up-local-space/td-p/284499/page/11 Let me know if there's…

Hey guys ( @"NathDM" & @"Paul K.11" ) - sorry to hear about this. Now, in regards to the matter at hand, kindly note that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at). On the other hand, if…

Oh, and by the way, if you're on Spectrum (Internet Service Provider) note that there's a small outage going on as reported on our status page: https://status.dropbox.com/

The 405 is a pretty generic error and usually indicates a problem with your script and/or your web server. At the moment, I'd suggest using another browser to access your Dropbox account Freddy. Perhaps, you'd need to contact Microsoft and let them know about this too in the meantime. If there's anything else I can do from…

Hey Sam - thanks for getting back to me so swiftly! While I'm not sure if this addresses your concern, I found a thread that has extensively gone through this matter and also has an update from an expert from my team that describes our current position on this one. Here's a directly link for that thread:…

I can't be sure about this as I don't have much info at the moment Sam - could you share a screenshot of where you spotted the discrepancy so I can have a better look into this? While you're at it, could you also tell me your desktop app's exact status? Thanking you in advance @"ennik1009" !

I just did (thus creating a ticket for you with ID: 8948892)! Take a look at your inbox for my message and we'll take it from there. Thanks!