Walter Dropbox Community Moderator

Sorry to hear about this @"Mikom" - could you clear your app's cache and let me know if you're still seeing this? To do this on iOS (assuming you're already using our latest version of the mobile app): 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once…

Hey there @"skipstark" - how are you today? From what I gather you must be referring to the Dropbox Badge - right? If you'd like to disable the Dropbox badge, you can do so by clicking on the Dropbox icon in your system tray, then the gear icon, then Preferences. You'll then have the option to choose when you'd like to see…

Thanks for the additional information @"ChantDad" - much appreciated. As I'm not sure how you did this in the first time, could you try just unlinking and re-linking your account on the affected computer? Have you checked the syncing icons on these folders to see which one is syncing? If you copied or moved anything inside…

Hey there @"ChantDad", how are you today? As I'm not sure I follow, could you elaborate on this and share a screenshot so that I can get a better understanding of the matter at hand? Also, what are you trying to accomplish eventually? Any other info you can provide will be much appreciated. Thanks! 

Thanks for the clarifications Mike - I appreciate it. As I'd need to have a more account specific view at this point, I've just gone ahead and sent you a brief message to your Dropbox associated email address so we can work on this together. Take a look at your inbox (ticket with ID: 9062985) when you get the chance, and…

Thanks for elaborating on this one Mike. I guess you've tried doing this on another browser to exclude browser specific issues so I'll need some additional information to look into this further. Is the folder you're trying to move outside your Team Folder a shared folder or a private one? Are you the owner? Does it contain…

Could you share a screenshot of that to make sure we're on the same page @"MikeMMS"?

Did you check the other factors as well @"tinybop"? 

Thanks for the screenshot @"roba1702" - much appreciated! As this is not a file type we currently support for previewing I wanted to thank you for reaching out to us with this feature request; the ability to preview .msg files through our mobile app that is. As we're always looking for ways to make the Dropbox experience…

Thanks for the additional information Dom - much appreciated! We've passed your comments to your existing ticket so we can have all the relevant information under the same place. I can also see that a member of our team has responded with some additional troubleshooting steps for you. Spoiler If you're not seeing their…

Hey Derek, how are you today? If someone is a viewer, they will only have the ability to view the files within that shared folder, and they cannot move, edit, or overwrite any of the files within the shared folder which means they can not make any changes for any other shared folder members. However, viewers will be able…

Hey there @"roba1702", how are you today? From what I understand you're having an issue with (pre)viewing your .msg files on your iPhone and through our mobile app as we don't actually support this type of files. Could you post a screenshot of the problem as well just to make sure we're on the same page and investigate…

Hey guys (@"emclain" & @"Dom4"), sorry to hear you're facing this issue on your Mac devices. Can you please let me know if you've gone through the article I've mentioned in a previous comment? (https://help.dropbox.com/desktop-web/high-cpu-usage) Could you also try re-installing our software using the offline installer for…

In this case, you could use the website (at https://www.dropbox.com) and change your browser's settings to point to your external hard drive @"anarvaja"!

Hey there @"wheat101", how are you today? You should be able to do this on our website at: https://www.dropbox.com! To do this, find the folder in question, select it by clicking the box to the left of its name and click on the move option from the right pane options. Let me know if I'm missing something here please and if…

Thanks for the additional information D - I appreciate it. I've just sent you a brief message to your Dropbox email address so we can have a further look into this. Once you get back to me there, I'll send this up to an expert for further investigation. Take a look at your inbox (ticket ID: 9038951) and we'll take it from…

Hey there @"raziel79", how are you today? As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files…

Even though I'm not an expert on Android devices here's what I found after a web search on this @"Pannedout": This is how to check that battery optimization is on /off for each app: * Open your device's Settings app . * Tap Apps & notifications Advanced Special app access Battery optimization. * If an app is listed as…

Were those previously uploaded by any chance @"teapod"? Can you change your bandwidth settings and let me know if you still notice this? If you do, could you share the exact status of the desktop app as shown on your Mac's menu bar? If you're using the mobile app, could you ensure you're running the most recent version…

Hey there @"GillEd17", how are you today? As the mobile app doesn't actually sync your files to your iPad since it's a file viewer that allows you to preview the files, photos, and videos in your Dropbox folder directly on your mobile device and unlike the Dropbox computer application it doesn't automatically store files…

Thanks for the additional information @"Pannedout" - much appreciated! From what I gather so far, the issue you are seeing maybe due to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background…

Thanks for your efforts so far JC. We're not currently set up for remote sessions but rest assured our team is here to help. As at this point we'll need more account specific information I'd suggest that you referred to your existing ticket and wait for an update there. To expedite matters further, I've gone ahead and just…

Have you tried turning it off and on again @"Pannedout" ? If you did and still don't see any change, would it be OK if I reached out via email to your Dropbox associated address to have a better look into this with all of my tools available? 

Sorry about this @"imuf"; at the moment, we don't currently support Two Page View in Preview, however we are always looking for user input regarding our website and its features so I will make sure your comments are passed along to our development team. Let me know if there's anything else I can assist with in the meantime…

You'll need to point it to the prior level of your folder structure @"JCKruger". For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need to choose C:\Desktop and the client will try and create a new Dropbox folder. If you're connecting with the same Dropbox account as before, Dropbox will…

Sorry to hear about this @"dosp33". As I'd really like to help with this, may I reach out to your Dropbox associated email address to have a further look into this with all of my tools available? In the meantime, can you make sure you're using the most updated version of your devices' OS and our mobile app's as well?…

Thanks for the swift response @"savan33"; I just reached out via email to have a further look into this. Take a look at your inbox (ticket with ID:9013524 ) and we'll take it from there. Cheers!

Sorry to hear that @"savan33", may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available? In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served…

If you're sure it's not malware you should be safe to do this @"HiroMarketing". In regards to your query now, note that our file infrastructure is comprised of the following components: 1. Block servers Block servers process files from the Dropbox applications by splitting each file into blocks, encrypting each block using…

Sorry to hear that @"missh". This is how to turn camera uploads on or off on iOS (iPhone, iPad, and iPod Touch): * Open the Dropbox mobile app. * Tap Dropbox on the bottom of the screen. * Tap Camera Uploads. * Toggle Camera Uploads to off. I hope this helps!