Walter Dropbox Community Moderator

Thank you for this feedback @"GollyRojer" - I'll pass your comments to our dev team for consideration. In the meantime, note that you should be able to move your Dropbox Folder anytime supposing that your user account must have permission to write to the desired location and that the drive must be in the correct format.…

If you didn't get it at all when re-installing I'd suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available. If you find any troubles with this, let me know and I'll reach out via email from my end. Thanks in advance @"GollyRojer"! 

Hey there @"GollyRojer" - sorry to hear about this. You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all? When you re-install the Dropbox software and you do not…

Hey there @"blizzrdof77" - how are you today? I understand you are getting a permissions error - could you please send me a screenshot of the exact error message you get to make sure we're on the same page? From what I understand the solution to the OP's inquiry was simply quitting our desktop app and re-launching it. Note…

Thanks for the additional information @"me5531"! So you get an error when you try to move your files from your Dropbox Folder (on your computer) to your external drive, right? Would you mind sending a screenshot of the exact error message you get so as to send you the most appropriate next steps? In addition, as you…

Sorry to hear you're having troubles using our software @"me5531" - would you mind elaborating on what exactly is not working for you? If you want to move your Dropbox files to an external drive you should be able to do so normally supposing the external drive is one of a supported format ( NTFS for Windows, HFS+ or APFS…

Hey @"nikhilcartoon" - sorry to hear you're having this issue. Have you tried switching browsers, clearing your browser's cache or even an incognito window (for Chrome) or Private browsing window ( for Mozilla Firefox and Safari) ? Let me know what you find and we'll take it from there if needed. Thanks!

Hey there @"HollisQueens" - sorry to hear that. Should you wish to re-install the Dropbox softw avoiding to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you'll need to choose the parent folder of the existing Dropbox folder as the…

We're still working on this anonymous - thanks for asking! I'll make sure to get back to you once I have more news on the matter - thank you for your patience! Happy Monday!

Sorry to hear about this @"Vicon"! First off, are you meeting all of our minimum requirements as per this page? More specifically, Dropbox needs the following software to work on desktop environments: * Glibc 2.19 or higher * GTK 2.24 or higher * Glib 2.40 or higher * Libappindicator 12.10 or higher * Nautilus 3.10.1 or…

Hey there @"lukearr" - thanks for the report! As I'd really need to take a deeper look into this to see what's going on, I've found your existing ticket in our system and replied to you there. Check your inbox for my email and we'll take it from there. Thanks! 

Hey there @"JMS2018" - thanks for your report. Can you please let me know if this persists across several browsers? Have you tried an incognito (for Chrome) or private browsing (for Safari and Mozilla Firefox)? Also, have you tried to access Paper on another WiFi or over cellular data (if possible)? Thanks in advance for…

Hey there @"dfouni" - how are you today? Have you rebooted your computer after upgrading at all? Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose…

Sorry to hear this persists Paul. This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by: * Go to your system (not our…

Hey there Paul ( @"Paul K.11") - how are you today? It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps and let me know what you find? On Android: * Open the Dropbox app * Tap the menu * Tap…

I'd hate to speculate about this as it's not officially supported at the moment @"Axiom2018" - do keep me posted on your findings though; I'd appreciate it. If there's anything I can do to help in the meantime, please let me know.

Thank you for the additional information @"Axiom2018" - much appreciated. While we don’t officially support Debian, people have reported building from source on Debian. Your results may vary though. As long as your drive is formatted in ext4, you should be fine. Also note that Dropbox uses Qt 5.5, and as such needs the…

Hey there @"spike1968" - Happy Monday and apologies for any inconvenience this might have caused so far. From what I understand you're running our desktop app and you got stuck at "Starting" - correct? The solution to this problem usually comes from the user's end as we don't have a way to tamper with your connection in…

Thanks for the update @"Axiom2018"! Have you tried installing our software normally and then point the Dropbox folder to the drive you'll be using ( the ext4 )? If so, are you still getting this message? Also, could you please verify that your device's setup is meeting our minimum requirements and that it's actually…

Hey there @"Axiom2018" - sorry to hear about this. If you have formatted your drive to be ext4 you shouldn't be getting this message. Note that if you received a notification and you are running ext4, it may be because you are also running ecryptfs. Ecrypfts is not supported. Could this be the reason behind this? 

Glad you managed to tackle this and should you need anything else, just let me know @"samarik"! 

Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too @"deeuu"! Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to…

Thanks for the clarifications @"samarik" - glad to hear you managed to resolve your concerns. For more context now, note that our desktop application uses the ".dropbox.cache" folder as a staging area to download your files in small chunks - this is part of the syncing process. Sometimes antivirus programs will pick up…

Hey there @"samarik" - nice screenshot :wink: As per your inquiry now, could you please shed some light on what exactly is your concern about this? Are you having a problem setting an exclusion on your Windows Defender? Any clarification would be highly appreciated. Thanks!

Thanks for the additional information @"deeuu" - I appreciate it. Could you let me know if this persists on other browsers or a private browsing window? Also, is it true that this occurs on folders that are generated from 3rd party apps that are connected to your Dropbox account - did I get this correctly? Thank you in…

Hey Folks, For all of you affected by this, just wanted you to know that we're investigating this. I'll make sure to let you know more about this as soon as I have an update. Thank you for your patience!

Hey there @"deeuu" - sorry to hear about this. Could you please let me know if this happens on another browser other than the one(s) you've used so far? Would you mind sharing a screenshot of the problem (omitting personal information)? Thanks!

Glad to hear this helped Bryan - thanks for letting me know too :wink: Should you ever come up with a Dropbox question, you know where to find us! Have a good one @"BryanEss"! 

Sorry to hear about this @"vscript" - I have passed your comments along to the team and nudged the expert handling your case, informing them on your current status - thank you for the feedback; we appreciate it whether positive or negative. In addition, I can see that our higher level technician has provided you with an…

Hey there @"BryanEss" - sorry to hear you're having this issue. Can you try installing our latest stable version found here ( currently 55.4.171) and let me know what you find? Thanks! @"alhembd": Glad to hear you managed to resolve this after all - thanks for the update!