Walter Dropbox Community Moderator

Hey there @"PHR" - thanks for lettings us know about this. I'm sorry I don't have a better answer for this one, but things like beta versions and symlinks are usually the culprits for such behaviors. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience. When…

Are you the admin of a Dropbox for Business teams account to begin with @"Eddy Q." ? If you've purchased a Dropbox for Business plan and you can't access your Admin Console, please log a ticket with our team so we can assist further with all of our tools at our disposal. You can do so from the following page:…

No worries @"epaez" - have a wonderful week ahead!

It might worth checking with Microsoft Word's forum as well in this case (assuming that you were using Microsoft Word to edit the file in question) @"epaez"! Depending on your device's OS and the Word's version as well, there might be something you could do to retrieve this unsaved document - I'd suggest using an internet…

Of yourse you do @"KJStAug"! To do this, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click…

Hey there @"epaez" - how are you today? Can you please let me know if you can see any edits of this file logged under your Events page? Could you also check the file's version history to see if there were any edits saved in Dropbox recently? If these suggestions aren't helpful in your case, I'm afraid those files are…

I see @"bakhshandeeh" - thanks for the additional info. At this point, if you need account specific assistance with this, you can go ahead and log a ticket with our team from the following page: https://www.dropbox.com/support Let me know how it goes and until we speak again, have a lovely weekend! PS: For more context,…

I'm not sure I understand @"bakhshandeeh" - did you follow my previous suggestions?

Hey there @"bakhshandeeh" - sorry to hear about this. I remember stumbling upon this Windows specific error message in the past and the affected users were able to resolve it by re-installing our desktop app. You can use our offline installer to make sure the installation goes through properly while if this doesn't do the…

Hey there @"Jared5" - were you able to resolve your concerns in the end? 

I see @"laolao" - thanks for the additional info! May I reach out via your Dropbox associated email address to have a further look into this with all of my tools at my disposal?

Sorry to hear that @"cpickle" - could you share a screenshot of the exact error you get so I can get a better view of the matter at hand? Thanks!

Hey there James, sorry to hear about this. I see that you're in direct communication with a colleague of mine so I'd suggest that you referred to your existing ticket as this is the best way to handle account specific inquiries like this one. I passed your comments there too so we can have all the relevant information…

I see now @"laolao" - thanks for the screenshot. This shouldn't be happening since this file type is previewable normally within our mobile so let's have a further look now. To begin with, can you please check if there's any pending updates for our mobile app AND your device's OS? Another thing I'd like you to try is…

Ah, I think I just replied to you on another thread @"mr8675309" - could you confirm if you've already cleared your cache? While we're at it, could you try another network other than the one you used so far? Keep me posted please!

Sorry to hear about this @"mr8675309" - can you let me know if you've already cleared your cache as per my previous message and if you could by any chance try this over another network (or cellular data if possible)? Let me know how it goes!

Could you post a screenshot of the exact error you get @"laolao"? 

Could you forward a screenshot of that so I can get a better view of the matter at hand @"bsteve"? Also, note that the desktop application can display notifications on your computer when changes are detected in your Dropbox account while you should be able to choose which notifications you'll receive as well: * Click…

Take your time @"Fede G." - just let me know how this goes when you get the chance. Until we speak again, have a lovely weekend folks!

Hey there @"SGalbraith" - sorry to hear about this; could you provide a screenshot of the app's exact status as shown on the app at the moment? In the meantime, you can try relaunching Finder by using the following steps: -Save any files that you have open and close any applications -Click on the Apple icon in the top left…

Yes, you'll need to follow the aforementioned steps on that specific device @"Fede G." Keep me posted!

Could you share a screenshot of the exact status as shown on your desktop app @"Fede G." ? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you…

Hey fellas, thanks for the reports! From the looks of it, it appears that y'all are running a beta (or experimental) build of the Dropbox desktop application - these are denoted by the second row of digits so keep in mind that if you see that you're on a build of this format: XX.3.XX, it means that you're using a beta…

Thanks for the clarification Victor - much appreciated! I believe you're referring to our 'Chooser' as found in the following link: https://www.dropbox.com/developers/chooser I've also moved your post under the relevant section of our Community so the right people get on it and help further with your inquiry. Let me know…

Sorry to hear that @"PoPOV1Ch" - can you try the offline installer first from the following page? https://www.dropbox.com/downloading?build=69.4.102&plat=win&type=full If you get an error, please send me a screenshot so I can have a better view of the matter at hand. Note that, if you'd like account specific assistance,…

Thanks for getting back to me with this additional information Vick - much appreciated! Could you clarify whether you're using a 3rd party app (the messenger you mentioned) or if you're developing your own? Our integration with Slack comes in mind but I'll need more information about what your current setup and workflow is…

Sorry for the tardy response @"mgales" - are you still having issues with this? 

Hey there @"vick86spb" - how are you today? As I'm not sure I understand your inquiry, could you provide some more information on what you'd like to eventually achieve or provide a screenshot of what's troubling you so we can get a better understanding of the matter at hand? Thanks in advance and happy April!

Sorry to hear that Steve - have you tried my suggested steps mentioned in the accepted solution on this very same thread? If you did already, I'd kindly advise repeating the first part one more time as many users have reported that it can take several attempts before the mobile device will fully register that you trust the…

Sorry to hear that @"MonseyBoy" - have you tried rebooting your computer? Do that at your earliest convenience and should the issue persists, please forward a screenshot of your screen when the problem occurs so I can investigate further. Thanks!