Walter Dropbox Community Moderator

Thank you for following up on this @"JCIII" - I appreciate the additional comments as well - thank you for your feedback! As mentioned, I have already passed your comments along to our dev team in my internal report. If there's anything else I can do, please let me know and I'll be happy to help!

Hey folks ( @"office11" & @"chriscsullivan")! Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution. I can’t…

Thanks for the reply @"JCIII" - much appreciated. I hope this finds you well and thank you for this feedback! We are always looking for user input when creating the next version of our mobile app and I will make sure your comments are passed along to our development team. In the meantime, what you could do is this: Export…

This is indeed the latest stable version of Chrome @"office11" - are you still having this issue? Have your cleared your cache recently? Does this also persist on incognito for you (just to eliminate other factors such as browser extensions or plugins etc.)? Thanks for your patience and cooperation on this one as well.

Glad I could help @"TheGaffer13"! Should you have any more questions, please let me know. Thank you for using Dropbox and have a lovely day too. Cheers! 

I understand @"office11" - I'm also extra wary when it comes to software updates, especially betas which are experimental builds and can lead to all kind of deficiencies. Just out of curiosity, which version of Chrome are you currently using? I am attaching a screenshot to help find it:

Sorry about this @"office11" - have you updated your Chrome recently ? I am actually updating mine to v.69 which should resolve this issue as my colleague Alexandra4 mentioned in the a previous reply (you'll find her post in the second page of this very thread). I am putting it here for your convenience. Spoiler To provide…

Thanks for the additional information @"TheGaffer13" - how are you today? Can you please let me know if you have tried to do this with a file only - just as a test to see what this kind of action actually does? Give this a go and let me know the results. Additionally, the message/warning you're seeing is referring to your…

Hey there @"office11" - sorry to hear this. As we've been getting such reports for a while now, I moved your post here to keep things neat. Take a look at what other users posted about this Chrome specific error and if there's anything further I can do from my end to help, please let me know. In the meantime, have a lovely…

Hey there @"JCIII" - how are you today? From what I understand you must be referring to your Offline files (correct me if I got this wrong) since unlike the desktop application, our mobile app does not automatically store files locally on your device. This is because we want to be mindful of resource constraints mobile…

Hey there @"TheGaffer13" - could you please elaborate on what exactly you'd like to accomplish as I think I am missing something here? From what I understand you'd like to delete your photos that were automatically uploaded to your account which then in turn synced with the 3rd party app(s) you use like iPhoto to free up…

Thanks for the additional info @"jary_capstone" - much obliged. As this is not within my scope of expertise, I have moved your post here so the right people can see and get on it. If there's anything else I can do from my end to assist in the meantime, do let me know. 

Hey there @"jary_capstone" - how are you today? Would you mind elaborating for a bit on this one as I am not sure I understand completely? Are you trying to upload using the website or are you using our API in any way maybe? Can you send me a screenshot of the problem or the last screen prior to the step you stumbled upon…

Thanks for your swift update on the matter @"flh" - I hope my message finds you well. I think macros are document specific but I would suggest that you used a more specific web search to find out more information about them. That said, I wish I could help further with your queries, yet sadly, they're not within my scope of…

Thanks for the update @"flh" - have you asked Microsoft about this directly? Another thing I would do in this case would be a search within the document itself to find the macros and verify that I need them (or not). Let me know what you find please.

Hey there @"flh" - I hope all's well at your end and thank you for posting your question here. First off, could you let me know if you get this error message when you work on this file with our desktop app completely closed? If it does, please send me a screenshot so as to have a visual of this too. Also, are you by any…

Sorry for jumping the gun here @"davidboxer" - I've un-accepted my answer as the best one here and I'll leave this up to you from now on. I understand this is not optimal as you'd be needing to download your files/folders in smaller batches as you mentioned and I'll make sure to pass your comments to the team for review as…

Sorry to interfere here @"arkroyal" (as I won't be able to help further at this point since it's not within my scope of expertise); have you by any chance try unlinking SQLBak from your account's connected apps tab and linking it anew? In any case, please keep us posted! 

Glad to hear you figured it out @"Bonnie K.4" - thanks for the reply to let me know about it as well. If there's anything else you'd like to ask, don't hesitate to let me know! In the meantime, thanks for using Dropbox and enjoy the rest of your day Bonnie. [This thread is now closed by moderators due to inactivity. If…

Thank you for the additional information @"arkroyal" - most appreciated. From what you mentioned, I understand that the setup you are using has the Dropbox folder on a NAS drive. As this Help Center article outlines, the Dropbox folder should not be installed on a Network Attached Storage (NAS) drive. Read on for more…

Thanks for the swift response @"Bonnie K.4" - much appreciated. You should be able to see a green downwards arrow next to your offline files now. If you don't see this at all, please send me a screenshot of what you see. In addition, you should be able to preview offline files natively in the Dropbox app if: 1. The file's…

Hey there Tom - sorry to hear about this. From what I understand, the setup you are using has the Dropbox folder on a NAS drive. Dropbox could be presenting this behavior because network file systems do not send messages when files change. When Dropbox first starts it will do a deep file scan and will detect changes and…

Hey there @"Bonnie K.4" - how are you today? Could you please let me know if you are running our latest version of the mobile app? Note that the most recent versions is 110.2 - are you running this one? Also, do you happen to have any pending updates for your mobile's OS in general? Let me know and we'll take it from…

Hey there @"arkroyal" - sorry to hear about this. To begin with now, could you send a screenshot of the exact error you get please? Also, do you get the same error when trying to copy these backups on other locations maybe? Thank you in advance for any additional information you think might help our investigation. 

Thanks for the speedy response @"rachelstevefl" - most appreciated. Note that I have removed your personal information from your post for security reasons - please refrain from sharing such information on a public Forum in the future (this is for your own privacy). As per your inquiry now, since I will be needing all of my…

If there's no such button, is it possible that you're on a basic plan ( the one that comes for free) under the account you're currently logged in then @"rachelstevefl"? What does your accoun's tab report at the moment? 

Hey there @"ccarp" - thanks for posting your question in our Forum! Sorry to be the bearer of bad news here as it's not possible to password protect your Dropbox folder, or any of the folders inside for that matter. This is because Dropbox isn't a network drive and our software has no control over access to the folder. The…

Hey there @"Frenchstarter" - sorry for the tardy response. Are you still having issues with this?

Hey there @"ahles" - apologies for the tardy response. I will have to get back to you soon as I check back with the team on this one. In the meantime, could you please let me know if you've heard of our Domain insights and account capture features? Also, have you used our domain verification and invite enforcement or…

Could you tell me how exactly are you uploading those photos @"studiojbs" and provide a screenshot of the problem as well please? Also, do you notice the same behavior on all files? In addition, even though it's not my field of expertise, I would also check that I have Layers checked in the Save dialog when saving the file…