Walter Dropbox Community Moderator

Hey there @"zeili12" - happy Monday! Do you have any updates on the matter? 

You should be able to achieve this by having your VAT ID reflect on your account's name and/or surname fields @"riodda"! If you'd like account specific assistance, you can log a ticket with our team through the following page: https://www.dropbox.com/support Let me know if there's anything else I can assist with. 

Hey there @"JB1759", sorry for the tardy response; are you still having issues with this? As you've found out, there is a limit of individual shared link recipients and shared folder invitations per day for Dropbox Basic, Dropbox Professional trial, and Dropbox Business trial accounts. The error message “You've hit the…

Hey there @"MimiB" - sorry to hear about this. This might sound far fetched but could it be that you're running the desktop app without admin rights (on the computer at hand)? If that's the case, note that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables…

Following up to my previous response here @"KAPink" - is it possible that you're not the owner of the said folder and that's why you're unable to move it out of the team folder? PS: I un-accepted the solution to this thread until we get a concrete view of the matter at hand to avoid any confusion. 

Hey there @rajeevba - how are you today? As I'm not sure I understand, could you please provide me with a screenshot of the problem at hand? Do these files preview normally on our website? What is your events page showing? On a side note, how did you upload them in the first place? Also, if you're using the desktop app,…

Sorry to hear you're having issues with this @"KAPink"! Could you forward a screenshot of the exact error you get so that I can get a better understanding of the matter at hand? Thanks!

Thanks for sending along your billing feedback @"riodda" ! I’ll be sure to pass this along to the team. In the meantime, as already mentioned, you can use the steps outlined in the following Help Center article: https://help.dropbox.com/billing/plus-change-invoice-information Let me know if there's anything else I can help…

Hey there @"ThinkMattClark", sorry for the delayed response. I understand your concerns when it comes to 'Online Only' files as those don't actually reside in your computer's hard drive as a whole; rather than taking up a minuscule amount of space (stored information about the file, such as its name and size) of the actual…

In that case, your question is best suited for Adobe's forums @"zeili12" - have you tried reaching out to them directly?

Hey there @"zeili12" - how are you today? I'm not sure what you're trying to accomplish; could you elaborate on this please? Are you referring to our active integration with Adobe perhaps? Or you'd just like to have your Adobe files inside your Dropbox Folder? Note that when it comes to our desktop app, the Dropbox…

Thanks for the extensive feedback on this one @"aaronbieber" - I'll make sure to pass your additional comments to the dev team. Should you have anything to add in the meantime, do let me know please.

I'm sorry this persists @"olofedsinger" - I've gone ahead and sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of my tools at my disposal. Take a look at your inbox (ticket with ID:9194507 ) and we'll take it from there. 

Could you post a screenshot of the last screen when this happens @"olofedsinger"? Can you also confirm that you're using the steps mentioned below to upload your files in the first place? https://help.dropbox.com/desktop-web/add-files Thanks!

I'm not sure why this is happening for you @"olofedsinger" - could you try using another browser or an incognito window after having cleared your browser's cache with no extensions or plugins running? If the issue persists, please send me a screenshot of any errors you might be getting to investigate further. Thanking you…

Hey there @"olofedsinger" - how are you today? If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to. In that case, all you need to do is close your web browser to cancel the upload completely. If any files were…

I'm not sure I follow @"riodda" - could you send me a screenshot of what you describe? Thanks in advance and happy May!

Hey there @"Dolphin_R" - sorry to hear about this. Can you please send me a screenshot of the exact error mesage you get so I can investigate further? While you're at it, what is the desktop app on your computer stating at the moment? Is it 'Up to date' or still syncing? Any additional information you can provide will be…

Hey there @"808mic" - sorry to ask but are you having an issue with the camera uploads feature on your Android device or on a computer when using our mobile app? I'm only asking because you mentioned an "Auto-Sync" option and I'm not familiar with it; could you post a screenshot perhaps? If you could include the steps you…

What exactly seems to be troubling you @"Ggggg1" ? Are you having the same issue as the OP or a similar one? Have you tried contacting our Support team for direct and account specific assistance? You can do so from the following page if needed: https://www.dropbox.com/support If there's anything I can help with from my…

Sorry for the confusion and thanks for the additional info Cyndi - much appreciated. Note that if you'd like account specific assistance, you can always log a ticket with our team from the following page directly: https://www.dropbox.com/support Let me know if there's anything else I can assist with from my end.

Sorry I'm not following @"Pcs securities " - could you elaborate or share a screenshot of what's troubling you? Thanks!

Hello people, sorry for the slightly delayed response. @"rbsalz": Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon! @"GFP":…

Thanks for clarifying that and providing these details @"avner1", I appreciate it. I have moved your post to the relevant section of our Community so the right people can get on it and assist further. In the meantime, have a lovely weekend! PS: I guess you're using two separate accounts and you're the same person…

You can check this out if you like @"rbsalz"! To do this, simply take a look at the Dropbox icon in your menu bar and see what the exact message being displayed reads. Even if you notice the same version on one of your instances, I'd still give our offline installer a go! Let me know of any updates!

Hey there @"rbsalz" - sorry to hear about this. I'm not sure if this is indeed related but I've seen some similar reports recently. Could you try re-installing one last time for both user profiles using our latest version's stable build's offline installer as found at the following page?…

Hey there Avner - how are you today? I'm sorry if I'm missing something obvious here but could you elaborate on what you'd like to accomplish eventually and specifically how (the exact steps)? By the way, are you developing your own app? Any additional information you can share will be much appreciated!

At this point I'm fairly sure that Zscaler is the cuplrit @"sbbish" - I'd suggest contacting them to see what could be causing ths. You might want to take a look at this resource as well. I hope this helps to some extent and please keep me posted on your findings!

Sorry to hear that @"sbbish" - can you ensure that there's no antvirus, firewall or VPN/proxy setting that could be causing this? I'm also wondering, does the issue persist without Zscaler running? PS: Are you able to access our official domains through a web browser normally?

Thanks for your updates @"PHR" - glad to hear this helped! If there's anything else I can help with, don't hesitate to let me know; I'll be happy to follow up. Enjoy the rest of your day in the meantime!