Walter Dropbox Community Moderator

Did you click on the bookmark icon maybe @"engage"? The arrow ( to the left of the header itself) works fine for me here. I am attaching a screenshot for you to see clearly which icon(s) I was talking about. Click that arrow to collapse/expand the section's content. I hope this helps!

Of course you can @"engage"! You can add an H1 or H2 by using the formatting toolbar or the shortcuts listed below. * H1: Type # and press space, then type your header * H2: Type ## and press space, then type your header * H3: Type ### and press space, then continue typing (you can also add an H3 by highlighting and…

Hey there @"Mivasair" - sorry to hear about this. As you probably know, the message you are seeing is generated by Apple to keep your information safe meaning that your device needs to be told to “Trust" the computer you are plugging into before Dropbox will be able to read any information from that device. Could you…

Thanks for the confirmation @"therealsomeguy" - I have just sent you an email. Check your inbox when you get the chance and we'll take it from there. Thanks for your patience and cooperation; until we speak again, enjoy the rest of your day!

Sorry to hear this persists @"therealsomeguy". May I reach out to you directly via email to the email address you use for your Forum's profile to look into this together, internally and with all of my tools available? Let me know here and we'll take it from there.

Hey there @"therealsomeguy" - how are you today? Since you use macOS, you noticed requests for additional permissions, such as an authorization dialogue box requesting your computer username and password, a request to turn on Accessibility, or a request to turn on Automation. Authorizing permissions with these dialogue…

Yes, that would require the original sender to do this @"Abara1" - in the meantime, as I aforementioned, you can try another browser. Keep me posted on your progress. 

Hey there @"Abara1" - sorry to hear about this. Do you get an error maybe? Would you mind sharing a screenshot too? In addition, have you tried any other browser other than the one you originally used? Let me know what you find and we'll take it from there. PS: An easy way to tackle this would be to have the sender of the…

Sorry to hear that @"Mongrot" - are you still having this issue? If so, for how long has it been stuck at "Starting" on your device(s)? Would you mind sharing a screenshot of the message on the desktop app to have a visual too? Also, are you using Windows or Macs? Let me know and we'll take it from there. 

Sorry to hear that @"Djboissy"! As we're actively working on a resolution with @"JessKris" at the moment, I have brought this to our experts' attention and will let you know more about this as soon as I have an update. If you'd like me to reach out to you via email so I can send your case and all the relevant information…

I just sent you an email @"JessKris" - check your inbox and get back to me there so we can work towards a resolution asap. Thanks again and talk to you via email soon!

Thanks for the additional information and your speedy response Jess. Would it be OK if I reached out to you via email to the address you use for your forum's profile directly so we can work on this together as it will be easier to have an expert look into it this way?

Thanks for the swift response with this screenshot Jess - much obliged. Can you also let me know if you have already cleared your cache ( as per my previous post on this thread)? Also, have you restarted your mobile at all lately? Does this persist when you use only cellular data, your wifi or both? Can you perform some…

Thanks for your report @"JessKris" - could you send me a screenshot of the problem too please? Thanks!

Hey there @"vdauv" - sorry to hear about this and apologies for the tardy response. Can you please let me know why you're not able to open this file (or files) online? Are you getting an error? If so, could you share a screenshot so we can have a visual too? While we're at it, have you tried any other browsers other than…

Hey there @"birdenvy" - sorry to hear that! Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)? Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? Also, I see you mentioned an older version of the iOS on…

Thanks for the additional info @"cdavison23" - much appreciated. Sorry to repeat myself yet I would like you to try opening this file (or files) with our app completely closed (you mentioned that you closed it but restarted it). If you get this error with our app closed this means that the file(s) in question might be…

Glad to hear this worked for you Heide ( @"heide")! Should you ever need anything else, feel free to ask; we'd be more than happy to assist. Thanks for using Dropbox and have a lovely weekend! 

Glad I could help @"eliaska"! Should you come up with any other Dropbox question, please let me know. Until then, have a wonderful day!

Hey there @"eliaska" - how are you today? What you describe is actually normal and expected - you can't have a Dropbox Folder (your in this case) named after a drive's letter. The default Dropbox Folder that is created when you first install our software is just like any other folder on your ****** drive, but with syncing…

Hey @"Sandhu" - thanks for the updates. How are you today? As I am not able to see your last screenshot, would you mind sending it again? In any case, it looks like you're trying to backup the Dropbox folder using iCloud. It is not possible for us to offer support or suggestions when using iCloud. You can use more than one…

Thanks for the reply @"cdavison23" - how are you today? From what I see in your screenshot (very helpful, thank you for that) the files you're talking about are .fdx files (Final Draft files) - do you have the appropriate software to open those files on your affected device? Could you share a screenshot of the error you…

Can you share a screenshot of the exact message @"Sandhu"? 

The best way would be to compare them first and then delete the ones you don't need - just to be on the safe side @"Sandhu"! Let me know if you need anything else and thanks for your swift reply.

Hey there @"Sandhu" - how are you today? As you wish to re-install our desktop app and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location…

Hey @"cdavison23" - sorry to hear that! Could you please provide a screenshot so I can have a visual too please? Also, have you restarted your devices lately at all? Note that our latest version of the desktop app is 58.4.92 and on your iPad it should be 114.2. Are you running these versions? Moreover, is your desktop app…

Glad I could help figure this out @"DaveDeS"! Should you need anything else, just let me know. In the meantime, have a lovely weekend ahead and keep Dropboxing :grin: Cheers! [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask for help from the Community…

Why don't you share a link to the folder you need them to have directly? Note that they won't be able to edit in this case, yet they'd be able to download so as to get a copy of the files inside the folder. On the other hand, if you'd like to collaborate on this folder, share the folder with them directly. Let me know if…

Thanks for the swift response Dave - most appreciated. You won't be able to move files on this page as this specific page is your account's homepage. From this section, you can access: * Notifications: new activity since the last time you used Dropbox or Paper. * Starred: files, folders, Paper docs, and Paper folders that…

Hey there Dave - I understand you'd like to move some of your files to another location other than your camera uploads folder. Could you let me know if you're using the desktop app, the mobile app or just the website to do this? Are you getting any error by any chance? If so, would you mind sharing a screenshot so I can…