Walter Dropbox Community Moderator

Sorry to hear about the frustration this has caused @"avcs". I'll try to help now! From what I understand you'd like to unshare folders that reside within your Team Folder(s). Note that all subfolders of a team folder have the team folder “building icon”, because they are shared with the same users that the team folder is…

Hey there @"jwool1965" - how are you today? At first, I'd suggest taking a look at the following Help Center article: https://help.dropbox.com/billing/cancel-free-trial Let me know how this goes!

Let me see what I can do and I'll get back to you as soon as I have an update on this one Denny. In the meantime, have a great day/night ahead!

Woah, thanks for sharing this information with our Community then Denny! I noticed that this is a recently published app but didn't check the Developer's info - I guess that would have been a hint along with your username here - right? Now, even though I can't comment on 3rd party apps, I appreciate you took the time to…

Thanks for contributing on this thread @"Dennyw" - have you tested this 3rd party app out yourself - therefore suggesting it - or you just heard about it?

Thanks for adding your voice to this feature request @"SJon" - I'll make sure to pass your comments on to our dev team for consideration. In the meantime, if my previous suggestions didn't work out well for you, you could give our Showcase feature a go as this is really close to what you'd like to achieve. Just note that…

Thanks for letting me know Mimi - I've just sent you an email so we can work on this together. Take a look at your inbox (ticket with ID:9236917 ) and we'll take it from there. 

No, sadly, I don't see them Mimi. Would you by any chance like me to reach out via email instead? 

Sorry to hear about this Mimi. Does this occur on other browsers as well? Could you please try the 'Photos' button from your reply's box? Alternatively, you can log a ticket with our support team through the following page and let me know the ticket's ID so I can locate it on our system and get on it asap. If you stumble…

Hey there @"CatWoman1" - how are you today? It sounds like you're referring to our camera uploads feature - am I correct to assume that? If this is true indeed, you'll need to use our desktop application and enable the automatic upload for this specific device (your Nikon camera) through the app's settings. Read on for…

Thanks for the additional info Mimi. I hope you had a lovely weekend; how are you today? Now, in regards to the screenshot you forwarded me, sadly, I'll need to ask for another one. Specifically, one where your files' icons are not covered by a context menu (like in the one you provided) and if possible, in which the exact…

I'm doing fine too @"shubh003" - thanks for asking! Let me clear things up for you at this point when it comes to our Smart Sync and selective sync features! Read on for more info: Smart Sync and Selective Sync enable users to choose which of their files and folders sync and take up space on their local device. With Smart…

On a side note, as you mentioned that you're a part of a Dropbox for Business teams account, have you considered using Smart Sync instead @"shubh003" ?

No, that won't be possible @"shubh003". I'll forward your idea to our dev team for their consideration though - thanks for the feedback. If there's anything else you'd like to ask or add, please let me know. 

Hey there @"shubh003" - how are you today? The best way for this would be to use selective sync to remove the folders you don't want synced to the computer in question as you won't be able to sync a Dropbopx folder to your account frmo two different locations (i.e. drives). Selective Sync is a feature that allows you to…

Sorry to hear about this @"Ddog800" - have you given the suggestions listed in this thread a look? Also, as this error message is coming from your Windows device, I'd suggest asking Microsoft directly as well. In any case, please let me know what you find!

Thanks for the updates on this one Mimi. Have you tried another browser to upload the screenshot depicting the problem at thand? Could you try uploading one again as shown below? Thanks in advance!

I've also passed your comments to your existing ticket so we can have all of your queries under one place @"JB1759" - I can see that a specialized member of our team has already replied to you there so please take a look at your inbox. Let me know if there's anything else I can assist with in the meantime. 

Hey there @"mattypoo" - how are you today? Have you, by any chance, tried another software to open the files you're trying to access when you get this error? While you're at it, could you let me know your desktop app's exact status? Is it 'up to date' or still syncing? If you're still getting the same error, could you…

Ah, I see now. Thanks for the clarification Mimi. At this point, could you please try unlinking and relinking your account to the affected device? Should the issue persist, please send me a screenshot of how this problem has manifested itself on your end so that I can have a concrete view of the matter at hand. Thanks!

Sorry to hear about this @"Vladan76". If you've made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest logging a ticket with our team so we can help further with all of our tools available. You can do so from the following page: https://www.dropbox.com/support Make sure…

Even though I'm an official Moderator here in the Community, I don't have a view of your account's specifics @rajeevba. For account specific inquiries, especially for restoration cases, you'll need to log a ticket with our support team. I'd also urge you to check the Events page, in the meantime, to see if you can find any…

Have you restarted your computer since you first noticed that happening @"yiorgoscy"? Can you see any syncing icons on the said file? Can you see it online on our website? Could you maybe rename the file and try to upload it again? Let me know what you find!

Thanks for letting me know about this @"turtleh" - glad to hear you managed to resolve your concern in the end. Since you've discovered that this is a problem with your connection, I'd suggest letting your ISP now about this too in case they need to amend something on their end. Let me know if there's anything else I can…

So are you back up and running now Mimi?

Thanks for the additional information @rajeevba - much appreciated! The files you are seeing being added are "resource forks" or "extended attributes" (xattrs) that are hidden additional information that are part of the file but can't normally be seen. Please note, while Dropbox is generally able to sync these file types…

Thanks for the additional information @"JB1759" - much appreciated. As this turns out to be an account specific inquiry, I'd recommend that you logged a ticket with our team and ask directly. You can do so from the following page: https://www.dropbox.com/support Let me know if there's anything else I can assist with in the…

Hey there @"yiorgoscy" - how are you today? Could you check 2 things for me? 1. Are those files located inside your Dropbox folder? & 2. Is your desktop app running? If so, could you tell me its exact status at the moment? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see…

Hey there @"turtleh" - sorry to hear that! Could you please clear your browsers' cache and try again? If that doesn't work, you can also try an incognito window or another browser with no extensions/plugins running. If you could check for any pending updates on your browsers as well that'd be awesome. Keep me posted on…

Thanks so much for keeping me in the loop @"zeili12" - most appreciated! I'm glad you were able to clarify this in the end and I remain at your disposal, should you come up with a Dropbox question in the future. Have a good one!