Walter Dropbox Community Moderator

Funny thing what you mention @"maritimeseven" - would it be OK if I reached out to you via email to the address you use for your profile here so we can look into this together with all of my tools available? 

Thanks for the swift response and screenshot @"maritimeseven" - most obliged! From what I can tell this issue is not related to Dropbox whatsoever as this process (i.e. the "ManagedClient" one) is not coming from us. Just to make sure and isolate this issue, could you please try quitting the Dropbox application by using…

Thanks for the additional info @"Richard P.44" - much appreciated. From what I understand (note that this is not within my scope of expertise in any way) when you run the System Restore your computer tries to restore a placeholder file from your external drive (yes, I noticed the " D:\ "part on that file's path) and fails…

Hey Richard - sorry to hear about this! Have you asked Microsoft directly as this error is coming from your Windows computer's directly and not Dropbox? What I was able to find is that this issue can happen in Windows computers due to various reasons. Some of them are: 1. System files corruption or missing 2. ****** disk…

Glad I could help @"Vasquez0689" - should you need anything else, just let me know. Thanks for using Dropbox and enjoy the rest of your day too Michael! 

Yes, that's expected since you're manually uploading your photos @"dbwontsync" - read on for more context: Currently, photos and videos can upload while the Dropbox app is active and for a short time after it is dismissed, as you have noticed as well. After that time iOS applications' policy restricts us from continuing to…

Thanks for the speedy response @"Vasquez0689" - much appreciated. Your Dropbox folder is just a normal folder on your ****** drive (on cumputers that run the desktop app VS accessing your account via a web session). This means that you can drag and drop files into the Dropbox folder and those files will be moved instead of…

Hey Michael - how are you today? Could you please let me know if you're running our desktop app at all on this computer (the one you'll be using to do this)? If so, just copy or move the folder into your Dropbox Folder and let our app sync the changes you made. I hope I am making sense here and please let me know what you…

Hey there @"maritimeseven" - sorry to hear about this. Since you are experiencing high CPU usage from our desktop app, you may want to review the following article first which covers common causes of high CPU usage and the steps to resolve these: https://www.dropbox.com/help/desktop-web/high-cpu-usage If you are unable to…

Hey there @"dbwontsync" - how are you today? As a frist step to fix this issue, could you please turn on Background Uploading following these steps? 1. Open the Dropbox app. 2. Tap the "Home" tab. 3. Tap the gear icon :gear: 4. Select “Camera Uploads.” 5. Toggle "Background Uploading" to "on." (Or, if it's already set to…

Hey Folks - thanks for your reports here; most appreciated. Could you please let me know if it would be OK with you if I reached out to you via email to the address(es) you use for your forum's profile(s) to have a more in-depth look into this for you? In the meantime, could you also reply here with screenshots (and/or any…

Not at the moment @"johnnyauburn" - sorry to keep you waiting, yet, I'll ask the team for you though and I'll make sure to post here when I get an update on this. Should you need anything else in the meantime, please, let me know. Once again, thanks for showing your interest in this feature - I'll pass the feedback on to…

Hello there again @"Sparklesperson" - how are you today? Glad to hear you managed to find this helpful article about your Windows computer and the integrated feature that saves your screenshots on your pictures library. Should you ever need to enable/disable the syncing of your screenshots you can do it in Preferences of…

Where are you getting it exactly @"davidnelson"? Have you updated your antivirus program to its latest version, thus updating its database? If you don't mind me asking, which program are you using that results to this message? Let me know what you find and we'll take it from there. In any case, thanks again for posting…

Hey folks ( @engage & @lukeyo) - happy Monday! @lukeyo: Spot on, Luke - this is indeed a feature that hasn't been rolled out to all users yet. @engage: It seems like I jumped the gun here - apologies for that (I just got too excited about this :stuck_out_tongue_winking_eye:) Our Paper team is currently in the process of…

Hey there @"ChrisJones2112" - that sounds...fishy (or better yet, phishy :grin:) Could you please tell me the exact sender of this email and if it reached you to the email address you use for your Dropbox account? Alternatively, a screenshot would help identify if this is a legit email sent from us or a malicious attempt…

Sorry to hear you feel this way @"Kristwithak" - is there anything I can help with? I understand that you've resolved your issue by now, yet, if you'd like me to have a look into it for you, please attach a screenshot in your next response and feel to provide any information you think might help our investigation (such as…

Great, thanks for the additional information @"cjchristensen8" - much appreciated. Could you let me know if you notice the same behavior on another browser and if so, provide me a screenshot of the problem so I can have a visual as well? Thanks!

Hey there @"cjchristensen8" - sorry to hear that! Could you tell me how exactly are you generating this shared link in the first place? Also, is the image available on your Dropbox account? If not, restoring it via your deleted files page should restore the functionality of your shared link(s) as well. In any case, please…

Thanks Jason - I appreciate it. I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety. Check your inbox for my message when you get the chance and we'll take it from there. Thanks for your patience and cooperation so far too @"jasonroy".

Sorry to hear this Jason - would it be OK with you if I reached out to the email address you use for your forum's profile to look into this internally and send this to an expert of my team to have a further look into it, if needed? Let me know and we'll take it from there @"jasonroy"! 

Hey there @"jasonroy" - sorry to hear about this. Note that I moved your post here since your case seems to be related to this and we've had some similar reports from other users lately too. Could you take a look at the troubleshooting process we have gone through and let me know the results? Let me know what you find and…

Let me know how it goes when you get the chance @"Abara1". Thanks and until we speak again have a lovely weekend!

When it does, do you get an error message from your browser at all @"Abara1"? Also, did you go through my other suggestions maybe?

Sorry to hear this persists for you on other browsers too @"Abara1". And what is the exact error message you get? From what I understand your browser must be timing out - could you send me a screenshot of the problem so I can have a better understanding? Also note that the next best thing here would be to have the person…

Sorry to hear about this @"rake" - could you please elaborate on this one for me? Are you getting charged about an account and you'd like to cancel it? If so, you can use our self serve look-up tool to locate and verify the account that it relates to. To then cancel your subscription, log into the account in question and…

There should be some content under the header for you to be able to collapse/expand (using the arrows shown in my screenshot) for that purpose @"engage"! Does this help? Also, do you notice the same behavior on other browsers too?

Thanks for the additional information and all the extra troubleshooting you performed so far @"Jlameyer313" - I've just sent you an email so we can work on this together. At your earliest convenience, check your inbox for my message and we'll take it from there. Thanks again for your patience and cooperation so far. Talk…

Sorry to hear this persists @"Jlameyer313" - would you mind if I reached out to you directly to the email address you use for your forum's profile so we can have a look into this internally with all of my tools available? Downloads work fine on all browsers on my end so I will need more information to investigate what…

Hey there @"Jlameyer313" - sorry to hear about this. Can you let me know if you have rebooted your computer and router since you first got this error message? Also, does this persist on incognito window? Have you cleared your browser's cache lately by any chance? Moreover, do you get this exact error message for all of…