Walter Dropbox Community Moderator

Changing the name on a Dropbox account requires access to it so they'll have to do it from their end then @"dps700"! Let me know if I am missing something here and in the meantime, have a lovely weekend.

Sorry to hear about this @"Giannis F." - could you please let me know how are you generating those shared links to begin with? Could you try replacing the "?dl=1" parameter to "?dl=0" (or to "?raw=1" if you'd like these files to render on other websites) and let me know if the issue persists? Thanks!

If you have access to the email and the password associated with that Dropbox account, you can log in and change the name from the account's settings @"dps700"! Is this not working for you?

Hey there @"Alerod" - I moved your post here since we're getting such reports from some users lately and wanted to keep things neat and under one thread. Can you please let me know if I may reach out directly to the email address you use for your forum's profile so we can have a more in depth look together with all of our…

Thanks for the swift response and sorry to hear this persists @"anaknezevic"! As I'd like to look into this internally, I went ahead and sent you an email to the address you use for your forum's profile. Check your inbox for my message and we'll take it from there Ana. Thanks again and until we speak again have a lovely…

Hey there @"anaknezevic" - sorry to hear that! I have moved your post here to keep things neat since we had some similar reports recently. Could you please confirm that the issue persists after clearing the cache on your app and then signing out and back into your Dropbox account? To do this: - Tap the menu icon in the…

Hey folks - I hope my message finds you well! I just stumbled upon this thread and wanted to give you some more context about this. Members of business teams are able to change their name from their account's settings (from their end) normally while Team Admins don't get this option even if they use the "Sign in as user"…

Thanks for your swift and kind response @"Takeshi1"! I have found your ticket on our system and replied to you there. Take a look at your email's inbox for my message so we can work on this together :nerd: Thank you for your patience and cooperation so far. Cheers

Sorry to hear about this @"Takeshi1". At this point, since Debian is not officially supported, I would suggest that you tried an advanced re-install as outlined in this Help Center article and if the issue persists you can also log a ticket with our team providing as much information as possible in regards to your…

Sorry to hear that @"JTL1" - how are you today? If you have successfully installed our latest stable version of the desktop application (currently 59.4.93) and still having this issue, I would suggest that you logged a ticket with our team so we can have a look into this with all of our tools available. Let me know if…

Glad to hear you're all set now @"cateyes" - thanks for circling back here to let me know too! All's well that ends well as they say - right? In any case, I also wanted to thank you for sending along your suggestions and feedback. I’ll be sure to pass this along to the team. Should you need anything else, just let me know…

Thank you for that @"davidnelson" - please keep me posted! In the meantime, thanks for using Dropbox and enjoy the rest of your day. Cheers David!

Hey there @"Danisc" - sorry to hear that! Can you please let me know if you're running the desktop app on both of these computers and if they both are "up to date"? Do you see the syncing icons on your files on both machines? Dropbox takes time to transfer files between your computer and our servers while most standard…

Hey there @"Takeshi1" - sorry to hear about this. Can you first ensure you're meeting all of our minimum requirements as per this page: https://www.dropbox.com/help/desktop-web/system-requirements ? Also, would you mind sending a screenshot of the error too? Let me know what you find and we'll take it from there. 

Hey there @"cateyes" - how are you today? Syncing your files can take time if you have many or large files. You should be seeing a blue icon on the file itself while in the syncing process and, as you mentioned, you'll also get an estimated time on how this process is going to last while you are also able to change your…

Thanks for the additional information @"tobytobywan" - much appreciated. Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment? As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of…

Best thing that comes in mind at the moment would be to quit the desktop app when accessing your files and re-launching it after you have viewed them @"Angel336". Alternatively, you should be able to achieve this by looking at them via the website since you won't be editing them in any way. I hope this helps to some extent…

Hey there @"Angel336" - sorry to hear about this. I'll try to help! From what I understand you're opening your Dropbox files locally on your computer (while using our desktop app) - just to view them and this alters the timestamp of the last modification's exact date and time when you view them online (on our website)…

Hey there @"NG3" - how are you today? Could you please clarify if you're referring to the desktop app, the website version or our mobile application? Thanks!

I don't think so @"StefC" - wildcards such as this one can be used for accessing those Excel spreadsheets' hyperlinks to your PDF files only on Windows computers also running our desktop app, having the Dropbox Folder in the same location as you, in order to point to the exact same filepath. Moreover, all users will have…

Hey there @"StefC" - how are you today? Let me shed some light into this so you can have a clear view of why it's happening and you can decide if you'd like to share a folder with those PDFs with your colleague after all. Read on for more context: In Microsoft Excel, you can create links in a workbook to another workbook…

Hey there @"tobytobywan" - sorry to hear about this; let's have a look into this. First off all, could you send me a screenshot of the problem so I can investigate further? Also, are you able to preview those files in the website? Last but not least, can you look at the Dropbox icon in your menu bar and see if it is done…

Glad to hear this worked and thanks for keeping us in the loop @"Shepsl". If you ever come up with a Dropbox question, please let us know. In the meantime, have a maginificent weekend!

And make sure to let us know how this went as well @"Shepsl". Thanks!

Sorry to hear about this @"chikki53"! In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do :wink: If there's anything I can help with from my end, please…

Roger that @"maritimeseven"! I just sent you an email so we can have a further look into this. Check your inbox for my message and we will take it from there. Thanks for your patience and cooperation so far. Cheers!

Hey there @"Shepsl" - how are you today? Could you please provide me with a screenshot of the exact error you get on your desktop and if possible try to install our latest stable version in the meantime? Let me know how it goes!

I just sent you an email too Chris - check your email's inbox for my message and we'll take it from there. Thanks again @"ChrisJones2112"! 

Glad to hear you managed to resolve your concern in the end @"Richard P.44"! Should you ever come up with a question - or issue for that matter - please let me know. Thanks for using Dropbox and have a lovely day ahead! 

Thanks for the affirmation @"auser52"! I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together. Check your inbox for my email and we'll take it from there. Thanks!