Walter Dropbox Community Moderator

Thanks for the update and sorry to hear that @"faculabo". I guess you've rebooted your computer already so can you please check if this is caused by an antivirus, firewall or even a proxy/VPN setting on your computer? If that's not the case, please let me know. 

Glad to hear this worked out well for you @"faculabo" - I appreciate you taking the time to submit your feedback as well; I'll make sure to pass your comments on to our product team. Have a lovely day in the meantime and should you ever come up with a Dropbox question or issue, don't hesitate to let us know; we're always a…

Hey there @"faculabo" - sorry to hear about this. Kindly note that I moved your post under this thread so as to ping you my previous suggestions since you're having the same issue with the OP. Could you take a look and let me know how it goes? 

No, that won't be necessary @"Aurelioaustria" - just thanks for letting us know what did the trick for you after all! I'm happy to hear you managed to resolve your concern by toggling the Camera Uploads switch to off and on again. Should you ever come up with a Dropbox question or an issue, don't hesitate to let us know;…

Sorry to hear that @"mug123" - can I help somehow? Could you maybe elaborate on the problem you seem to be experiencing so I can assist further? On a side note, I removed the profanity from your post - please refrain from using such language around our Community in the future. If you'd like me to reach out to your Dropbox…

Hey there @"Aurelioaustria" - were you able to resolve your concern in the end? If so, what did the trick for you after all?

Sorry to hear you feel this way @"DeeRoche" - I wish I could help more. Unfortunately, without any additional information, I won't be able to. Should you need to look further into this, please go ahead and log a ticket with our team providing the specifics of the affected device through the following page:…

Have a wonderful week ahead too Chenoah - it's been a pleasure talking to you today. Should you ever come up with a Dropbox question or issue, please do let us know; we'll be glad to help! :rainbow: Cheers :rainbow:

Thanks for the useful link @"FieldsofDaisies"! I was able to preview the shared link with no problem on my browser (I'm using the latest stable version of Chrome) - this makes me think that the problem's root cause stems from something else - not something that we have control over. Perhaps the devices or browsers they're…

Just use the button(s) as shown below @"FieldsofDaisies" ! Thanks in advance!

Thanks for the additional information Chenoah - most appreciated! As I'm still unsure about where the problem lies, could you forward me the problematic shared link(s) to have a look on my end? Thanks!

Hey there @"FieldsofDaisies" - sorry to hear that! Could you first let me know how you linked your PDF file to your website and how are these people downloading the file in question and on what devices? While you're at it, can you aslo forward me a screenshot of the exact error message they get so that I can investigate…

Thank you for your elaborate response @"avcs" - most appreciated! I'll definitely make sure to pass your comments on to our dev team - thank you for the constructive feedback. In the meantime, I've just sent you a brief message to your Dropbox associated email address so we can have a further look at what's exactly…

Happy Monday @"Dennyw" - how are you today? I asked around in regards to your last inquiry and if you're indeed interested in a potential technology partnership with Dropbox, you can find information and a contact form at the bottom of: https://www.dropbox.com/business/technology-partners I hope this helped to some extent!

Thanks for the additional info and clarifications Luis - most appreciated! I understand you'd like to use Dropbox mostly as a back up of your files in your external drive and that's OK - just note that this will be a static copy of your files at the moment you sync. If you choose to run Dropbox sporadically as you…

Thanks for the additional info @"jplopezy" - most appreciated. I've just followed up internally so we can have a further look into this. Take a look at your inbox and we'll take it from there!

Hey there @"Luix" - how are you today? I'm not sure what you'd like to eventually accomplish -merely because Dropbox is mainly a syncing tool, not a back-up one- could you elaborate on your use case? Also note that our desktop application deed be used with an external hard drive for as long as you can ensure the drive is…

Thanks for that @"jplopezy" but I still need more information. What's the exact status of the desktop app on your computer to begin with and which version of our desktop app are you using? It's currently on 72.4.136 for the stable version while the most recent beta version is 73.3.100. In addition, if we don't get a…

Hey there @"jplopezy" - how are you today? As I'm not sure I follow here, could you post a screenshot of what exactly you're referring to? Thanks!

Thanks for the update Vlad - most appreciated! All's well that ends well I guess - right :wink: In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away! Have a lovely weekend guys (@"VladBusca" & @"CoastalAnn"). P.S: For Ann's…

I'm happy to hear this worked out well for you Ann and thanks for circling back keep me posted too; I appreciate it. Should you ever stumble upon an issue with Dropbox, please let us know; we're always a post away :wink: Have a wonderful weekend!

Sorry to hear you're having the same issue @"CoastalAnn". As I haven't heard back from Vlad yet (we're still working on it), could we try another approach on this? Can you try unlinking your account and selecting the desired location upon re-linking it? Let me know how it goes Ann!

Thanks for showing your interest in this people ( @"Genevieve222" & @"aap2" ) - I'll make sure to add your comments in my feedback report to the relevant product team. That being said, I also moved this to the 'Share an Idea' section for better visibility and so that other users can upvote this feature request - an option…

Yes, correct @"aknyc". Just keep in mind that the mobile app is a file viewer that allows you to preview the files, photos, and videos in your Dropbox folder directly on your mobile device. Unlike the Dropbox computer application, the Dropbox app does not automatically store files locally on your device. This is because we…

Thanks for the screenshots Vlad! As there quite a lot processes that could be causing this, I've followed up internally via email to your Dropbox associated address so we can work on this together. Take a look at your inbox please and we'll take it from there. 

Sorry to hear this persists for you Vlad. Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further? 

Hey there @"YSol" - sorry to hear you're having issues with ths. Could you provide some more information on this or share screenshots depicting the discrepancy you mentioned along with the steps you take to result in it? By the way, if you're indeed running the desktop app, what's its current status? Also, how is this…

Hey there @"VladBusca" - sorry to hear that! Can you send me a screenshot of the exact error you get? Also, could you please let me know if you've restarted your computer since you first noticed this? If you did and this persists, could you access your task manager and see if there are any processes that could be accessing…

Thanks for the swift response too @"aknyc" - much appreciated! Let me re-iterate my last message and clarify that if you have this option enabled, the files you upload through our camera uploads feature will be saved in full-resolution files in iCloud also storing 'optimized' versions on your phone itself. As…

Hey there @"aknyc" - how are you today? I'm not sure I understand your query, could you please elaborate for me please? If you have iCloud Photo Library enabled (this is an Apple setting that stores your photos and videos in iCloud), and have its "Optimize iPhone Storage" setting enabled, this will save your…