Walter Dropbox Community Moderator

Thanks for your input on this @"fffoooxxx" - I'm logging this is a feature request for an option to be able to disable/enable link previews on Paper docs. I'll also let the team know about your usecase as this will help better understand our users' needs and pain points - thanks for your constructive feedback. If there's…

Thanks for your report @"nei a." - I just reached out to your Dropbox associated email address so we can have a further look into this. Take a look at your inbox and we'll take it from there. Thank you!

Thanks for the additional information Glenn - most appreciated! Did you restart your computer as well by any chance? If your desktop app is indeed showing 'Up to date', I won't be able to help further I'm afraid. At this point, it would be better to reach out to the developers of the app you use to connect or mirror your…

Thanks for providing this piece of information @"GBShields" , that's indeed the S mode for Windows 10 as our own desktop app's version is currently 73.4.118 - the v. 20.4.0.0 is referring to the Microsoft store's application. Read on for more information: As the following article outlines, the Dropbox app for 10 in S mode…

I see, thanks for the additional info @"GBShields". Can you clarify if you're using our desktop app or the Dropbox app for Windows 10 in S mode? If you're running our desktop app indeed, can you take a look at the Dropbox icon in your taskbar (Windows) and see if it is done syncing? When Dropbox is fully synced then you…

Hey there @"GBShields" - sorry to hear about your syncing issue. Could you please verify that both of the devices you mentioned are currently showing 'Up to date' and not still syncing the changes you applied? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done…

Hey there @"Glenn001" - sorry to hear about this. To be honest, I'm not really familiar with the setup you're using. Could you provide some additional information about your current configuration? Merely to exclude possible factors that could be causing this now, could you clarify if the desktop app on your computer is up…

Thanks for the additional info Deana - much appreciated. As I wanted to help as much as I can, I've found your existing ticket on our system and reached out to you through that. Take a look at your inbox and we'll take it from there. Talk soon!

Hey there @"DeanaF" - sorry to hear about this. Based on your description, it sounds like the team in question is currently in "locked state". A team can end up in locked state if their trial period expires or if they downgrade. Locked state limits Dropbox functionality, you will have view-only access to your content, and…

Glad to hear that @"Pale_Pilgrim"! Should you ever come up with a Dropbox question, don't hesitate to let us know; we're always a post away :wink: Have a good one!

Yes, that is correct if you'd like to link to the existing Dropbox Folder @"Pale_Pilgrim". At that point, as you're connecting with the same Dropbox account as before, the desktop app will detect the existing folder and then prompt you to merge the Dropbox folder. As mentioned, upon merging our desktop app will check the…

Yes, in this case I'd suggest that you did @"Pale_Pilgrim"! Keep me posted on your progress please. 

Hey there @"Pale_Pilgrim" - how are you today? From what I understand you performed a re-install of our software on your computer and you're now trying to relink your account to the desktop app. Kindly note that the Dropbox folder itself is still there even after uninstalling and since you're relinking the same account,…

I'll make a note of this too Claire - thanks for the suggestion. Have a great day!

Thanks for your input on this one @"claire m.16"! Even though I'm not in any decision making team and cannot comment on when or if this gets implemented, I'll make sure to pass your comments on to our dev team in my internal feedback report - thank you for showing your interest in this. I'm logging this as a feature…

Hey there @"jimgarnish" - sorry to hear about this. As I wanted to have a better view of the problem at hand, I just reached out to you via your Dropbox associated email address - take a look at your inbox and we'll take it from there. In the meantime, note that I moved your post under this thread so as to ping you with…

Hey there @"msf42" - sorry for the tardy response; are you still having issues with this?

Hey there @"Poka", sorry to hear about this. I've moved your post under this thread so as to ping you with additional information on the issue you're having. Could you take a look at my previous suggestions here on this thread and let me know if you're still facing the same issue? Thanks in advance!

Sorry to hear about this @"Aboqusai". Just to make sure we're on the same page, could you forward me a screenshot of the problem as it's manifested on your end so I can have a further look into this for you? Thanks!

Hi all, Name: Walter About Me: I am a Moderator here in the Dropbox Community for a little over 2 years and I've been using and loving it for way more! I've been a gamer since I can remember myself and a music and anime lover as well. I Iike to consider myself somewhat artsy and somewhat nerdy while I am also into Sci-Fi…

Hey there @"MoniqueWill" - sorry for the tardy response; are you still having issues with this?

Sorry to hear that @"brandyhyatt" - have you tried the solutions mentioned in the page below? https://help.dropbox.com/desktop-web/cant-establish-secure-connection Let me know how it goes!

Thank you for that Monique! I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there. Talk to you via email soon!

Could you post your ticket's ID* here so I can locate it on our system and get on it? (*this is a 7 digit number)

I'm sorry about this Monique. At this point, the best way to get further account specific assictance is through our Official Channels, so I'd suggest that you logged a ticket with our team providing all the information surrounding your case so we can assist further with this account specific inquiry. Make sure to write in…

Sorry to hear you're having issues with uploading a screenshot here Monique - could you try from another browser as it's crucial to our troubleshooting process? If you're still having troubles with this, please let me know so I can reach out to your Dropbox associated email address to work on this together. Thanks again!

Oh, I see now - thanks for the update! While you're at it, could you try to login to your account from a computer as well and let me know if you're getting the same error?

Just use either of the buttons shown in the screenshot below: Thanks in advance Monique!

Thanks for the quick response Monique - much appreciated. I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this? Thanks! PS: Note that I removed your personal information for security purposes. If…

Hey there @"MoniqueWill" - sorry to hear about this. Could you elaborate on the matter for me though? Have you tried logging into that account and it's not letting you? Do you get an error by any chance? If you do, could you post a screenshot so that I can have a better understanding? If you don't remember your password,…