Walter Dropbox Community Moderator

Comments

  • Hey there @"zssiegel" - how are you today? As you are seeing images upload but not videos, it may be that video uploading has not been enabled in the app. To enable video uploading on Android: * Tap the menu * Tap the gear icon :gear: * Then under Camera uploads press ‘What to upload’ * Set to ‘Photos and videos’ Let me…
    in I am having trouble uploading videos from my camera. Photos go fine. Never videos. Any help? Comment by Walter November 2018
  • No worries @"TomGose" - glad I could help! Should you ever need anything else, just let us know. Thanks for using Dropbox and have an amazing weekend ahead too :wink: Cheers!
    in I have an issue accessing my files as they're greyed out. Can you help? Comment by Walter November 2018
  • Great, thanks for the update @"TomGose" - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache? Also, have you made sure you're running the latest version of Chrome? 
    in I have an issue accessing my files as they're greyed out. Can you help? Comment by Walter November 2018
  • Dropbox takes time to transfer files between your computer and our servers Tom ( @"TomGose"). Bear in mind that most standard consumer ISPs offer 1/10th the upload speed when compared to the download speed and larger files will take longer to sync. You can always look at the Dropbox icon in your taskbar (Windows) or menu…
    in I have an issue accessing my files as they're greyed out. Can you help? Comment by Walter November 2018
  • Sorry to hear that @"TomGose" - would you mind sharing a screenshot of the problem so I can have a better look into this for you? Also, could you tell me what the app states at the moment? If you're fully synced it should read "up to date". If you don't see this message can you tell me what it reports? Apologies if I'm…
    in I have an issue accessing my files as they're greyed out. Can you help? Comment by Walter November 2018
  • Sorry to hear that persists @"dollyonline" - could you let me know if you can preview these files normally on our website? Do they play normally? Also, have you tried downloading another media player or even a codec pack from the internet to see if this will resolve your concern? 
    in Why are the videos I upload to my Dropbox account playing sound but no picture? Comment by Walter November 2018
  • Sorry to hear that @"dianne_hodnett" - does this persists across multiple browsers and after clearing your cache? Could you provide us with a screenshot of the exact error message you get so we can have a further look into this? Thanks!
    in Why can't I download files and folders from Dropbox to my computer? Comment by Walter November 2018
  • Thanks for the additional information @"RBiOS" - much appreciated. Could you do me a favor and try this on another browser and let me know if you get the same results? If not, this would mean that the problem you're experiencing comes from Chrome itself, not Dropbox, and in that case the best way to tackle this would be to…
    in iOS unable to save to Dropbox from Chrome or Safari Comment by Walter November 2018
  • Why @"GLiu" - are you getting any errors? If so, could you share a screenshot so I can have a further look into this for you? Thanks and happy November!
    in Can't delete Dropbox team folder Comment by Walter November 2018
  • Sorry to hear this @"GLiu" - could you try another browser and let me know how this goes? Thanks!
    in Can't delete Dropbox team folder Comment by Walter November 2018
  • Hey there @"GLiu" - how are you today? Archiving removes all members from the team folder and places the team folder in the archive tab. * Sign in to dropbox.com with your team admin account. * Click Admin Console. * Click Team folders. * Click the ... (ellipsis) icon by the team folder that you want to adjust. *…
    in Can't delete Dropbox team folder Comment by Walter November 2018
  • Thansk for the additional information and useful screenshots @"RBiOS" - much appreciated. As this seems to be a Chrome related issue, could you let me know if you're running the latest version of Chrome and if you tried asking them directly? Moreover, what is the size and type of the file(s) that you’re trying to import…
    in iOS unable to save to Dropbox from Chrome or Safari Comment by Walter October 2018
  • As you describe this, it seems like a Chrome specific issue to me @"RBiOS" - could you provide a screenshot to make sure we're on the same page please? Thanks!
    in iOS unable to save to Dropbox from Chrome or Safari Comment by Walter October 2018
  • Hey there @"RBiOS" - sorry to hear about this. Could you please confirm you're using these steps to export your PDF files? * Open the file you’d like to export in the Dropbox app * Tap the ellipsis (..) on the top-right and select “Export”. You will now see two rows of apps. * In the lower row, tap “Open In…” - this will…
    in iOS unable to save to Dropbox from Chrome or Safari Comment by Walter October 2018
  • Let me get back to you on that as soon as I have an update @"Pikamander2". For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available. Thanks for your understanding and cooperation on this one. Happy Halloween! 
    in Received a "Complete your DropBox setup" e-mail out of nowhere Comment by Walter October 2018
  • Glad to hear that @"deanefelter" - thanks for letting me know too! Should you ever come up with an issue or question in the future, do let me know and I'll be happy to help! Thanks for using Dropbox and have a wonderful day/night ahead. Oh and Happy Halloween :jack_o_lantern:
    in I have two Dropbox folders on my computer Comment by Walter October 2018
  • Sorry to hear about this @"dollyonline". Could you please send me a screenshot of the problem at hand so I can have a visual too? Also, does this persist on all files of this type or some? How are you uploading those files to begin with? Are you using the automatic camera uploads feature or are you importing these files to…
    in Why are the videos I upload to my Dropbox account playing sound but no picture? Comment by Walter October 2018
  • At this point I would suggest that you unlinked your comcast account and login using the gmail credentials @"deanefelter". Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the gear icon in the Notifications panel and select 'Preferences' >…
    in I have two Dropbox folders on my computer Comment by Walter October 2018
  • Hey there @"Cyril_linux" - apologies for the delayed response. If you're sure you're running our desktop app on a supported configuration meeting our minimum requirements, the next thing to check here is security programs such as antivirus and firewalls, while this could also be related to your proxy (or even VPN if you…
    in Dropbox stuck at "Starting" Comment by Walter October 2018
  • Hey there @"deanefelter" - happy Monday! First you need to decide which account you'd like to keep and log into it on all of your devices. If you need help with unlinking and re-linking the right account, please take a look here: https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile If you'd then like to merge…
    in I have two Dropbox folders on my computer Comment by Walter October 2018
  • Sorry to hear about this @"Lydia29" - I'll try to help as much as I can. It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us. Having said that and as…
    in How to cancel a Dropbox Plus subscription Comment by Walter October 2018
  • Hey there @"hennatar" - is it possible that you only shared a link to this folder with them? If you shared a link to the folder in question with them, anyone with the link can view the contents, but can’t edit them. For them to be able to edit, they'd need to add it to their Dropbox account. Let me know if I understood…
    in Deleting shared files if not the owner Comment by Walter October 2018
  • Well, at this point, as this issue seems to be affecting only Chrome, I would suggest using a different browser whatsoever. Another thing you could try is clearing your browser's cache, running an incognito instance or even restoring the browser to its default settings. Obviously switching browsers is the best course of…
    in How do I open PDF files from Dropbox on Android devices? Comment by Walter October 2018
  • Glad I could help Mike! Should you need anything else in the future, just let me know. Thanks for using Dropbox and have a wonderful day ahead @"mike52487"!
    in Smart Sync enabled still taking up hard-drive space! Comment by Walter October 2018
  • Glad to hear this worked out well after all @"Giannis F." - I appreciate you taking the time to update me on this matter too! Should you ever stumble upon a Dropbox issue or you come up with a question, feel free to reach out again; we'll be happy to assist. Thanks again for using Dropbox and enjoy the rest of your day.…
    in How do I open PDF files from Dropbox on Android devices? Comment by Walter October 2018
  • Hello @"smahmud2" - sorry to hear this. As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums. Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our…
    in Dropbox crashing on Android Comment by Walter October 2018
  • Hey there @"mike52487" - sorry to hear about this. As you might know, there are various places to see the size of a file in Finder. Some of these locations will display the logical size, others the physical size. A Smart Sync placeholder takes up approximately 0kb, this is the pysical size. The logical size of the file is…
    in Smart Sync enabled still taking up hard-drive space! Comment by Walter October 2018
  • Thanks for the reply @"Giannis F." and sorry to hear this persists. Do you notice the same behavior on other browsers other than the one you used so far? Remember the "dl=1" parameter at the end of shared links should tell the browser to download the file(s) instead of attempting to display it so this seems to be an issue…
    in How do I open PDF files from Dropbox on Android devices? Comment by Walter October 2018
  • Sorry to hear about this @"Giannis F." - what app are you using to open those files to begin with? I can see no problem with the link you provided me with - I was able to download and open the file normally. Also, I couldn't help but notice that your PDF is in Greek - do you use Greek characters for your PDF files' names…
    in How do I open PDF files from Dropbox on Android devices? Comment by Walter October 2018
  • Thanks for the reply @"Giannis F."! When I click on the "Share" button on my end, the shared links that are generated end in "?dl=0" by default - are you seeing this behavior on shared links you created in the past or new ones? If this is not too much of a problem for you, could you please share a link that's giving you…
    in How do I open PDF files from Dropbox on Android devices? Comment by Walter October 2018
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