Walter Dropbox Community Moderator

Glad to hear you managed to resolve your concerns in the end and thanks for letting me know too @"kath3" - much obliged. Should you ever come up with a Dropbox question or issue, feel free to let me know. Have a great weekend in the meantime! 

Thanks for the swift and elaborate response @"thefc" - most appreciated. First off, thanks for using our BETA versions - I guess you've opted in "early releases" on your Dropbox account, right? [Kindly note that as beta builds are still in the testing process, you could experience some issues or an inconsistent…

Hey there @"thefc" - sorry to hear about this. Do you the "Online Only" icon on this specific file to begin with? Could you share a screenshot of where you located the space discrepancy as well? Also, can you let me know which version of our app are you running (our latest stable version is 61.4.95) and what it reports at…

Hey there @"guindi50" - how are you today? Could you let me know what kind of file (type and extension - size if possible too)would that backup be and how would you be uploading it our servers in the first place? 

I found your existing ticket on our system and I am getting back to you there shortly Dave (@"JLNFBDO")! Take a look at your email's inbox and we'll take it from there. Cheers!

I just sent you an email @"bit_nibble_bite" - whenever you get the chance get to back me through that support ticket so we can continue our investigation. Thanks again and, if we don't speak soon enough, have a lovely weekend!

Hey there Dave (@"JLNFBDO" )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available? PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double…

Hey David (@"davidmatero") - I just moved your post under this thread as I feel it best addresses your concerns. At your earliest convenience, take a look at my reply above and let me know if it helped! In the meantime, have a lovely day/night ahead guys ( @"CAMP" & @"davidmatero").

Thanks for the swift response and additional info Vlado - much appreciated. I don't think that this has to do with your OS yet we'd need much more information about your current setup to be sure and also, I'm not sure is if this is related to a recent issue there was on Kaspersky's end (as per this thread) yet I'd also…

Hey there @"CAMP" - let me clarify this for you! In short, yes there is; her own account's quota allowance yet you can share a link to the folder with her and then have her upload the files after she has edited them(if needed) through a file request you'd need to open up from your end. Read on for more context and possible…

Hey there @"VladoCedov" - sorry to hear that! Can you confirm that you're following these instructions on a computer that has had our desktop app installed and linked to an account at some point? If so and you happen to be on a Business account, take a look here first: If you have two accounts linked to the same desktop,…

Thanks for letting me know and sorry for my last reply - I'm on a BETA version of the Android app myself (currently running 121.10) and as it seems, I've jumped up the gun here; apologies again. Would it be OK if I reached out via email (to the address you use for your forum's profile) so we can get an exact report and…

No worries Paul - we're always here to help as much as we can from our side - especially in cases of fraud such as this one. I appreciate you circling back to this thread to let me know about the progress on this matter too :slight_smile: All's well that ends well, right? Have a lovely day too @"paulday"!

Hey there Paul ( @"paulday") - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible. Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help…

Sorry to hear about this @"bit_nibble_bite" - can you confirm that this is happening on our latest version of the mobile app ( currently 120.2) and after you have cleared your cache memory? Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this on your Android…

Thanks for the reply and glad to hear this helped @"monica88"! Now, should you like to make another member of your team an admin, please follow these steps: 1) Log in to https://www.dropbox.com/team/admin. 2) Click the gear to the right of the member you'd like to add as an admin and select "Add admin permissions" from the…

Make sure you're logged in as the Team's Admin and go to this page @"monica88": https://www.dropbox.com/team/admin Let me know if you need anything else! 

No, nothing I can add at this point @"JeremyStacey" - just make sure to log a ticket with our team the next time you see this happen providing as much information as possible so we can have a more in-depth look into this for you. If you'd like me to reach out instead, please let me know. 

Hey there @"JeremyStacey" - sorry to hear that! First of all, note that Dropbox can be used with an external ****** drive as long as you can ensure the drive is always connected to your computer while Dropbox is running. If the drive is ever disconnected from the computer while Dropbox is running there is a small chance…

Hey there @"Anam" - how are you today? Assuming that you have those files on your computer you should be able to move or copy them inside your Dropbox folder - if you have installed our desktop app which is designed to watch your Dropbox folder and sync any files placed in the folder that is! Your Dropbox folder is just…

I see now @"BrigidI" - thanks for the clarification! These messages are not retrievable from your own end at the moment; I´ll pass your comments along to the team for their consideration. In the meantime, you could ask the people you shared those files or folders with to forward you the email(s) they received when you…

I am sorry if I'm being blunt here @"BrigidI" - how are you sharing those files to begin with? Were you attaching them in an email, using a shared link or just adding people to shared folders?

Hey there @"BrigidI" - why don't you try the search function on your email directly? This should help you find any email you've received from us in the past. (I'd also check the spam folder in case your email service provided is blocking some of our domains) Should you need anything else please let me know!

Thanks for the update @"kath3" - I appreciate it. Let's take another look now! Can you try finding the 3 dots button on the upper right corner of your Chrome's window and find the "Zoom" options? Try reducing the size of your screen from there to resume your browser's functionality. Let me know if this helped too please!

Sorry to hear this @"kath3" - have you tried another browser yet? If you still get the same problem or error, please send me a screenshot so I can have a better understanding so as to send you the most appropriate next steps. Thanks! PS: Sometimes all you need to do to fix a visual issue like this is just rebooting your…

If you're not seeingh this option at all I would suggest re-installing our software and try anew @"davedallafior"! Spoiler To do this, follow the instructions below: • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel. • Select "Preferences".…

Sorry to hear that @"Youkillme" - have you tried another browser or even device to access the files you were trying to open in the first place? Let me know how it goes and if you're still getting the same error, please attach a screenshot of it in your next reply here so we can have a visual too. Thanks in advance and…

Sorry to hear about this @"MrsKSmith1983" - how are you uploading them to begin with? Why don't you test it out with a sample file to be sure first? If the files were uploaded to Dropbox in the first place, you should be able to recover them through your delete files page or the events page. If you need assistance with any…

Thanks for the reply and happy Monday @"zssiegel"! At this point the last thing I could suggest is re-installing our software on your computer and see if this persists. In any case, as I'd really like to have a better look into this, I found your ticket on our system and passed your comments along to the agent handling…

Of course @"zssiegel" - just go to the app's preferences and find the "Import" tab. Select the "Photos and Videos" option and you should be ready to go! Let me know if you need anything else and in the meantime, have a lovely weekend!