Walter Dropbox Community Moderator

Sorry to hear about this @Tabor W. - I'll let the team know about your interest in this functionality; thank you for your feedback. In the meantime, please note that these tags would be stripped upon the conversion of a file from "local" to "online only". I'm not sure if this helps but have you considered using selective…

Sorry to hear that @"visualhaus"! To get these options, the desktop app must be up and running. If it is indeed running and you're not seeing these options, could you forward me a screenshot of its exact status as shown on the affected computer? This will help me investigate further if needed. Thank you!

Thanks for the swift response Valerie. Let me ask around and I'll get back to you once I have an update. If you have any more questions in the meantime, please let me know. 

Hey there @"ValerieV" - how are you today? As there isn't an option to change this since it's the default way to open this kind of files at the moment, I wanted to thank you for this feedback Valerie. We are always looking for user input regarding our website so I'll make sure your comments are passed along to our dev team…

Hey there @"Andy H.2" - how are you today? I'm not really sure I understand what exactly you're trying to accomplish, could you elaborate on this for me please? One thought that comes in mind in this scenario, would be to replicate the folder structure without any files to save space. Once they populate your selective sync…

Sorry to hear about this @"DanMcKie". As this Help Center article (https://help.dropbox.com/accounts-billing/space-storage/file-storage-limit) mentions, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware…

I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website? I'm only asking because shared links are by default view only Helen. Thanks for your cooperation so far!

I see now - thanks for the clarification Helen! Upon testing the shared link you provided I also hit a 404 error. Now, kindly note that shared links will break if the file(s) has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted…

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error? If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further? Last but not least, are all members of the team affected by this? Let…

Hey there @"bigsky" - how are you today? I moved your post under this thread as your inquiry echoes the OP's query and to keep things neat around our Community. I double checked this internally and when it comes to the Smart Sync notifications and the option to disable them, this not possible I'm afraid. This specific type…

Oh, thanks for the clarification @"Learning1234"! In any case, I'm glad this helped and please let me know if you come up with any additional Dropbox questions. Have a lovely day in the meantime!

I'm glad I could help @"CatWoman1"! Have a lovely week ahead and if you ever come up with a Dropbox question, don't hesitate to reach out; we're always a post away :wink: Cheers!

Why not have them log a ticket with our team so we can help them directly then @"summerb" ? They can submit a ticket through the following page: https://www.dropbox.com/support Happy Monday!

Hey there @"Learning1234" - happy Monday! Based on your screenshot I'd say you're using an Android device - correct me if I'm wrong please. If that's the case, to sort your files on your Android device: 1. Tap on the three dots on the top-right of the screen and select "Sort..." 2. Choose between "A - Z" or "Newest -…

Hey there @"Pookeyblow" - sorry to hear that. As I haven't seen this message again, could you forward me a screenshot so I can investigate further? Also, are you on the most recent versions of both apps on your mobile device(s)? Thanks for your response!

Thanks for the additional information @"hetricga" - much appreciated. So you removed your access from the said shared folder and by accident you accessed a file within it before doing so - correct? Note that any shared file that currently is saved in your Dropbox will show viewer info and this includes files in shared…

Hey there @"hetricga" - how are you today? I'm not really sure I understand the matter at hand here, could you elaborate for me? I'm ony asking because members of shared folders are able to view, download and edit (even delete) files from shared folders if they've been given edit rights to begin with. Thanks in advance for…

Following up on this, as I wanted to bring it under the attention of our experts, I just sent you a brief message to your Dropbox associated email address so we can have a better look into it. Take a look at your inbox and we'll take it from there!

Thanks for the additional info Maxim - most appreciated. As I wouldn't want to give you false information, let me check with the team and I'll get back to you once I have an update to share. Thanks for your patience in the meantime. 

I just reached out via email, thus creating a ticket for you, so we can work on this together @"gharty"! Take a look at your inbox and we'll take it from there. 

Hey there @"Maxim K.6" - how are you today? Could you forward me a screenshot of this error and the steps you take that result in it so I can have a better look of the matter at hand? Thanks!

Sorry to hear about this @"SAHlu". As you're not the owner of this folder, at this point, you'll need to re-create it within your team space and then copy/move the files there. If the owner of the original folder is not a member of your team, please review my previous suggestions on this very same post. Let me know if you…

Could it be that you're looking at a different account @"gharty" ? If you're sure that this is not the case, please let me know and I'll reach out to your Dropbox associated email address to have a further look into this with all of my tools at my disposal. Thanks!

So this seems like a newly created folder @"gharty". Are you missing files from this folder? Let me know here please providing more information (in regards to how were/are you uploading the files, if you remember seeing them on our website etc.) and I'll reach out to your Dropbox associated email address so we can look…

Sorry to hear about this @"gharty". Could you first try clearing your browser's cache, another browser or an incognito window with no browser extensions or plugins running merely to exclude browser related issues? If you do and still notice the same, can you let me know if you see any deletion events in your Events page at…

Following up on this one... You can also use the 'Undo' command (ctrl+Z for Windows and Command+Z for Macs) when you paste the link(s) on a Paper doc to prevent them from previewing. I was just able to do it even when pasting multiple links - only I had to press the command as many times as the listed links. Hope this…

Hey there @"Michael M.224" - thanks for providing your precise, descriptive feedback; it really helps a bunch! I'll make sure all your comments are passed to the product team; your constructive feedback is what helped us improve our services and features all these years after all. On a side note, I've also moved this post…

Thanks for clarifying this @"KomperdaJ82" - I appreciate it. I have just moved your post under the API Support Feedback section of our Community so the right people can get to your inquiry right away while there might be other same-minded users here that could pitch in on how you should go about doing this - automating the…

Sorry to hear this persists @"GBShields". Can you maybe try downloading and installing our desktop app from the following link directly and let me know how it goes? * https://www.dropbox.com/downloading Thanks!

Hey there @"KomperdaJ82" - welcome to our Community! From what I understand, you're the Admin of a Dropbox for Business Teams account and you'd like to automate the process of a suspended member's deletion so as not to have to go through the Admin's Console to free up the license - correct me if I'm wrong please. Would you…