Walter Dropbox Community Moderator

Glad to hear this worked anonymous. I'll make a note of your comments here in my internal feedback report - thanks for this feedback. If you have any more questions, or an issue arises, please let me know and we'll pick it up from there. Thank you and happy July!

Hey there people - thank you all for your constructive feedback and patience on this one. Apologies for the tardy response but I was checking back on this internally and I just found out that our team are aware and working towards a fix as we speak. In the meantime, a potential workaround is to exclude the .dropbox.cache…

Sorry to hear that anonymous. Can you turn the accessibilty to ON and then try disabling the badge anew? Keep me posted on your results!

Sorry to hear you're still seeing this @"afonsopatrao". As you've already done some troubleshooting, could you perform a clean, advanced re-install and let me know if the issue persists? * https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall If it does, could I reach out to your Dropbox email address…

You can also click on the ellipsis button (...) from the upper right corner of a post and then click on 'Subscribe' so you can get notified about any future responses @"borkdude". In addition, I also wanted to thank you all for providing your constructive feedback and reassure you that your comments have been passed along…

Hey there @"perrit" - sorry to hear about this. Can you confirm that you've enabled the Finder's Integration to begin with? To do this, go to your Mac's 'System Preferences', then 'Extensions' and then find the 'Finder Extensions'. You can enable/disable our integration, if needed, from there. I hope this helps and please…

Hey there @"Sam_Buss" - sorry to hear you're having issues with this. Can you please forward me a screenshot of the options you get when you right click on a file that's still syncing (it will have the blue syncing icon on it) in order to have a better look? Thanks!

I can see you're in direct line with a specialist from my team so I'd suggest continuing with them with your account specific query. If there's anything else you'd like to ask, don't hesitate to write back Monique; we're always a post away. Have a great weekend!

Sorry to hear about this Monique. I've moved your post under your original thread to keep things neat around our Community and also removed your email address from you post for security purposes and to best allign with our Community's Guidelines - please refrain from posting personal information on public platforms for…

Thanks for providing your extensive feedback on this people - I'll make sure to pass your comments on to our dev team for their consideration. In the meantime, I checked on this internally and here's what I found about this: When we remove a file and create a placeholder that’s not a real file, so the metadata isn’t part…

This makes sense @"CyberAmazon54" - thanks for the update! Currently, there are two ways you can edit your Office documents in your Dropbox using the Microsoft Office apps: 1) While viewing a Microsoft Office file within the Dropbox mobile app, you'll see a new edit button that allows you to open your file directly in the…

Hey guys, thanks for the responses and your ongoing patience on this. I can confirm that this is true indeed and the checkbox to enable or disable the Finder Integration has been removed from our desktop app's preferences. You'll be able to find it on your Mac's 'System Preferences', then 'Extensions' and then 'Finder…

I appreciate you took the time to let me know where you stand on this one @"pcottingham". At this point, allow me to re-iterate that this is indeed the expected behavior moving forward as there was a change in this quite recently. From now on, files you access via the 'Open With' button open on a new browser window. In…

Sorry to hear you're having issues with our desktop app's notifications on your computer @"jeedee23". Can you provide some additional information about your current setup such as the OS of the device you're using and our desktop app's version as well? Hint: Our latest stable version is 75.4.141. If you're missing visual…

Let me re-iterate that in this case, you'll need to use our File requests feature (open up a file request from your end and have them upload using the file request from their end) as shared folders do take up space on each member's account since they have edit rights . *…

Hey there @"happy2fly" - how are you today? Can you clarify this for me as I'm not sure what you mean exactly? Specifically, what do you mean when you say "When it's disabled the image dimensions are displayed in the Finder with my pictures rather than "up to date"? In addition, you should be able to enable or disable this…

No worries @"melbnz" - I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, take a look at your inbox and we'll take it from there. Thanks in advance for your cooperation! [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior…

Thanks for the additional information and useful screenshots @"Pookeyblow" - they're most appreciated. Can you let me know if this happens for all shared links to file or folders, some or just a specific one? If it only happens with one, can you forward me the link so I can test it out on my end? Last but not least, can…

Thanks for nudging me here @"coxlegal". Would it be OK if I reached out to your Dropbox associated email address to work on this together?

Sorry I must be missing something here @"melbnz" - could you send me a screenshot of this so I can get a better view of the matter at hand? Thanks!

Hey there @"rluetke" - thanks for your report. Could you first clear your browser's cache and let me know if the problem persists? If it does, can you try reproducing this on an incognito window of Chrome with no extensions and plugins running and let me know if you're still getting the same results? Should the issue at…

While I'm not in the position to comment on or suggest any third party apps, I'd urge you to take a look at our integration with Synology as it's the one that best suits your needs, based on your initial inquiry that is. I'll also leave this thread open for anyone who has anything to offer in this conversation @"wmac". 

Hey there @"CyberAmazon54" - sorry to hear you're having issues with editing your Excel files on your iPad. At this point, can you forward me a screenshot of any error(s) you might be getting along with the exact steps you take so I can reproduce this on my end and see if I get the same result? Also, is this happening for…

Hey there @"wmac" - how are you today? I'm not sure what will meet your needs so feel free to take a look at our active integrations here: https://www.dropbox.com/app-integrations You can use the filters towards the end of the page for better results too! If there's anything else you'd like to ask, don't hesitate to let me…

Glad to hear you found it @"ACEkin"! If you'd like to unsubscribe from notifications within our Community's platform, you should be able to find an option to 'Unsubscribe' from the ellipsis button (...) on the upper right corner of the thread. Hope this helps!

I'm not in a decision making team so I won't be able to comment on when or if this will be implemented Claire. On the bright side, I found the following feature request in our 'Share an Idea' section: https://www.dropboxforum.com/t5/Dropbox/Request-to-delete-Notifications-from-the-Dropbox-desktop/idi-p/202297 You might…

Sorry to hear about this @"uscpsycho". How large is the file in question and what app are you using to import it to Dropbox? Do you have the quota needed to accommodate the said file(s)? Spoiler You can view your current quota usage on the following page: https://www.dropbox.com/account/plan Can you try this out on a…

Thanks for your input on this one @"Tech-Daddy" - I'll pass your comments on to our dev team in my internal feedback report to let them know about this. If there's anything else you'd like to add, don't hesitate to let me know; I'm only a post away!

Thanks for providing us with your usecase Valerie - most appreciated! As we're always looking for our users' input regarding our website and how we could improve our services, I will make sure your comments are passed along to our dev team. Should you ever come up with a Dropbox question or issue, please feel free to let…

Thanks for your patience Valerie! I just heard back from the team and this is actually expected as there was a change in behavior recently. Files you access via the 'Open With' button, will now open on a new browser window so you can still have the file's preview on one tab and work on the file(s) in question on a separate…