Walter Dropbox Community Moderator

Hey there @"denconav" - I moved your post under this thread as I think it best addresses your concerns. Please take a look above and let me know if you need anything else. Cheers!

You will have to work on this file from within your Dropbox Folder @"Bowmanh23" (meaning that you'll need to have the desktop app running and this file located within your Dropbox folder's structure) - or else the changes you make won't sync back to our servers and therefore to other linked (to your account) computers or…

Hey there @"Bowmanh23" - how large is the file in question and what type exactly? Have you tried other browsers to eliminate browser specific issues? Can you download and open it on your computer locally? Also note that in order for you to achieve that you'd need to be running the desktop app. To do this, please take a…

Hey there @"cah1" - I moved your second post under this thread to keep things neat; I hope you don't mind. As per your request now, could you tell me what exactly are you trying to achieve and why use FTP in the first place and not our desktop application or even the website to upload your backup files to your Dropbox…

Hey there @"libbymitchellre" - welcome to our forums and happy Monday! The best way would be to download them or move/copy them into your Dropbox Folder (assuming that you use our desktop application) or upload them to your Dropbox account through the web directly. Only note that uploading files to dropbox.com is limited…

Thanks for the additional information @"keeble_bogdan" - much appreciated. I have reached out via email to the address you use for your forum's profile so we can take a further look into this with all of our tools available. Take a look at your email's inbox for my message and we'll take it from there. Thanks again and…

Hey there @"keeble_bogdan" - sorry to hear about this. Could you please share a screenshot of the error and more information about the setup and configuration you're using as well as steps to do this? 

Hey there @"vauxhallpartsuk" - welcome to our forums and thanks for using Dropbox! From what I see on the link you provided they seem to have used a shared link to embed this video file on eBay. [With Dropbox, you can create a sharable link to any file or folder in your Dropbox folder. Anyone with the link can view the…

Hey there Ben - how are you today? Since the selective sync settings you apply are device specific and what you mention can happen indeed, I think the best way to go from here would be to upgrade to a Business plan (these plans come with a minimum of 3 users/licenses) and invite Braden (your employee) to the team. I am…

No worries @"brevardhope" - just keep me in the loop if you don't mind! Until we speak again, have a wonderful day and thanks for using Dropbox.

Sorry to hear about this @"Darren86" - let's take a look now. First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? While we're at it, how large are the files you're trying to open and do they open…

Thanks for letting us know about this @"Wiel" and sorry to hear our system was acting up marking your posts as spam. Let us know if this works for you too @"1315" and note that we do offer phone support to admins of Dropbox Business teams on the Advanced and Enterprise plans, and for Dropbox Education teams (you can find…

Were you invited to this shared folder to the email address you use for your Dropbox account @"brevardhope"? Have you asked the person who originally shared this folder with you if they deleted it or unshared it (by accident maybe?)? Also, do you get the same result if you try it on a computer? 

Based on your description, I'd search for deleted files if I were in your shoes, since this file no longer exists in the folder @"alyssa2"! Another place you could look for more information is your events page where all adds, edits and deletes are logged normally. Let me know what you find please!

Thank you for your feedback on this @"be-each" - I'll pass your comments on to the dev team for their consideration. In the meantime, note that our servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data.…

Sorry to hear that @"brevardhope" - could you try from another device maybe or another network? Also, have you tried an incognito or private browsing window and/or clearing your browser's cache? Note that when you request to verify your email address, you should receive an email from no-reply@dropbox.com with the steps to…

Hey there @"brevardhope" - sorry to hear that; are you still getting this?

Hey there @"Adrien B.1" - how are you today? Sorry to hear about this issue - can you try locating the Dropbox icon and menu from the system tray ? Then, try right-clicking on the icon to access the Dropbox desktop application menu and click on the gear icon in the Notifications panel. Select "Preferences" from the Dropbox…

Hey there @"MichaelCone" - sorry for the tardy response, are you still having issues with this? If so, could you please provide me with a screenshot so that I can have a better understanding of what could be causing this? 

Sorry to hear about this @"Frustrated10101" - could you share a screenshot of your problem so I can have a better visual of what's wrong so as to send you the most appropriate information? Thanks in advance for your reply and happy Monday! [This thread is now closed by moderators due to inactivity. If you're experiencing a…

Hey there @"john30" - sorry for the tardy response; are you still having issues with this? Have you tried other browsers by any chance? Let me know what you find and we'll take it from there John. Cheers!

Thanks for the swift response and glad I could hear this helped clear things up for you @"hoppybushrat"! I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough…

The sum is for the subscription's price+ tax @"hoppybushrat" since we collect and remit tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. Having said that and based on the link you provided, I don't see…

Sorry to hear that @"hoppybushrat" - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly? Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription…

Oh, I see now @"cycophyp" - thanks for the additional information! In this case, you can either copy the files you want to the folder you want (inside your Dropbox Folder I imagine) and let the desktop application app sync until it shows "up to date" which in turn would mean you're fully synced and mark the folder you'd…

Depends on where you're doing this and how @"cycophyp"! Are you copying these files from your computer's ****** drive somewhere inside your Dropbox Folder or are you just changing your Smart Sync settings on folders you've already synced (i.e. folders that are inside your Dropbox Folder)? Could you let me know more…

Hey there @"cycophyp" - I am assuming you're referring to our desktop application, right? Kindly note that your Dropbox folder is just a normal folder on your ****** drive. Therefore, if you drag and drop files into the Dropbox folder, those files will be moved instead of copied. It's common to assume Dropbox works like a…

Hi to you too @"kulwinderdhanoa" - may I help somehow?

Hey there Aleksander - how are you today? As Dropbox Plus invoices are created in a way that we cannot adjust the billing information displayed and since you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here:…

Thank you for your elaborate response Stuart (@"thefc") - your feedback helps us improve our product so I'll make sure to pass your comments along to our dev team. If you have any additional feedback, don't hesitate to reach back out Stuart. Cheers!