Walter Dropbox Community Moderator

Hey there @"Michelleanzures" - apologies for the slight delay in my response; are you still having issues with this?

Sorry to hear about this @"cfgobel" - could you ensure you're meeting all of requirements as per this Help Center article: https://www.dropbox.com/help/desktop-web/system-requirements Note that if you’re computer is running Linux, and you want to run the Dropbox app, you need to use: * Operating system Ubuntu 14.04 or…

Hey there @"stickzh" - interesting question! If you find (and click on) the file you'd like to access through a command via your terminal it should be downloaded locally (thus being recalled). Could you walk me through the steps you take and provide more information if that's not the case? Additionally, note that many…

As you know you could set a password and/or an expiry date as well on shared links (assuming you're on the Professional plan or one of our Business ones) - even though I don't know if this would work that well as you mentioned that you wanted to have those links public. In any case, please let me know if there's anything…

Why don't you share a link to the file in question directly then @"oweijf"? Let me know if I'm missing something please!

You should be able to find it in its original location or inside your Dropbox Folder if you moved it there @"tianat" as your Dropbox folder is just a normal folder on your ****** drive. Therefore, if you drag and drop files into the Dropbox folder, those files will be moved there and if you're not syncing correctly they…

The issue you're experiencing may be due to a limitation of the applications that you're using to open or save the files in question @"OferL" - this is something compeletely out of our control. In short, there are files that your applications can't process correctly because they have file paths that are too long. This…

Hey there @"oweijf" - how are you today? Shared links will not break when you rename a file now. They will only break if the file has been deleted from its Dropbox folder in which case, you'd be able to verify it (and restore it if needed) through your deleted files page. Let me know if you need anything esle!

Sorry to hear that @"NickSchaf"! As for my initial response to @"Danisc"'s thread, I was asking if the desktop app is showing "up to date" on both devices as they mentioned that they cannot locate the files on another computer that they use (and) through the web. In any case, as there appears to be a problem with the…

Sorry to hear about this @"Paul K.11"! Can you clarify if you're experiencing any crashes when our app freezes and confirm that you're on the latest version for Android users - currently 122.2? 

Hey there @"Pike_Constr" -how are you today? From what I understand you're using hyperlinks to point to your own files on your own computer and you'd like them to work for other collaborators of the shared folder in question - please correct me if I got anything wrong. Read on for more information and possible workarounds:…

No worries Donald - I'm just glad I could help! Should you ever come up with a question, don't hesitate to let us know. In the meantime, have a wonderful day ahead and thanks for using Dropbox!

Did you add it to your Dropbox accoun in the first place Donald? If you have this file in your Dropbox account, why don't you share a link to it with the people you'd like to share it with? You'll then be able to review links and delete them here: https://www.dropbox.com/share/links Keep me posted @"donaldgott"! 

Hey there @"donaldgott" - how are you today? Since you didn't mention a specific device I take it that you're using our website to do this - correct me if I'm wrong please. If that's indeed the case, please go to your Files tab from the left hand pane when on your homepage, find the file i question and from the right hand…

Glad to hear you discovered this by yourself and also thank you for circling back here to let us know about this Michael - I appreciate it. If you ever come up with a Dropbox question, do let us know. In the meantime, have a maginificent week ahead @"MichaelCone"!

Only way to do that would be to log into her account @"nthms321" as the starred section is account specific (meaning that files you star will only show as starred on your end) and allows for quick access to the files, folders, and Paper docs that you need the most. As you probably know, there are three ways to star files…

Hey there @"SuzetteH" - how are you today? First off, as you correctly mentioned, when you directly download content from a shared link, it goes to your computer's Downloads folder. If you choose to Save it to your Dropbox account, you'll be saving a copy of the folder in question that will be your own folder which in turn…

I am sorry I wasn't able to open any of the links you provided @"breadwild". Therefore, I reached out via email to the address you use for your forum's profile so we can work on this together. Take a look at your inbox for my message and we'll take it from there.

Thanks for the additional information @"breadwild" - much appreciated. Sorry to ask - are you the owner of the folder in question? If you’re the owner of a shared folder, you can move it into your team space. The shared folder will now be shared with anyone who has access to the folder’s destination, as well as any…

Thanks for the update Nura - much appreciated. Another thing I'd like to add at this point is that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at). When the app is put in the background (in…

Hey there @"breadwild" - how are you today? Team members and admins may move a shared folder into the team space as long as the following requirements are met: * The user has edit access to the folder they are trying to move. To check this, follow these steps: a. Click “Manage” to the right of the folder b. See “Can edit”…

Hey there @"tianat" - could you send me a screenshot of that error to make sure we're on the same page? Did you recently update your computer maybe? Also, could you try to re-install in any case, using our most recent version's offline installer (currently our desktop app is on v.62.4.103)? Thanks in advance and I look…

Hey there @"clegge" - how are you today? Dropbox can indeed be used with an external ****** drive as long as you can ensure the drive is always connected to your computer while Dropbox is running. If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software…

Thank you for this feedback Gustavo. We are always looking for user input when creating the next version of our desktop app so I'll make sure your comments are passed along to our dev team for their consideration. Cheers!

Hey there @"neptune" - sorry to hear about this. I guess you're referring to the new Kindle Paperwhite 4 - right? You should be able to access your Dropbox account online (at https://www.dropbox.com) and download the files you need (assuming that the device's OS lets you to begin with) If your device meets our minimum…

Hey there @"ajbentley" - sorry to hear about this; let's take a look now. When using Selective Sync, and choosing to sync a folder you had previously excluded on the desktop client, you may notice the files appearing with a grey cloud icon beside them. This means that the files are ‘online-only’. You can see and interact…

Thanks for the additional information @"NuraSeggerman" - much appreciated. Can you clarify whether you access your Dropbox files from the website or if you're using our desktop application? If you have given the app the appropriate permissions (i.e. use your wifi) then it should upload via wifi as well. Could you try…

Hey there @"SandF" - how are you today? Why don't you download and install our desktop application instead of the mobile one? You can find our most recent build's installers on this page: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-61-4-95/m-p/308005#M5125/ Give that a go (i.e. installing the desktop…

Hey there @"NuraSeggerman" - sorry to hear that. How long have they been like this ("waiting to upload") and how did you upload them in the first place? Did you use the + button which is the way to manually upload files to your Dropbox account using an iPhone? Also, have you tried another wifi and/or cellular data and…

Hey there @"Howdy1" - how are you today? Based on a little research I conducted, I found that the operating system version running on this device may not meet the minimum requirements to install the latest version of the Dropbox mobile application (or the desktop one for that matter). Please review the following help…