Walter Dropbox Community Moderator

Hey there @"olofedsinger" - how are you today? If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to. In that case, all you need to do is close your web browser to cancel the upload completely. If any files were…

I'm not sure I follow @"riodda" - could you send me a screenshot of what you describe? Thanks in advance and happy May!

Hey there @"Dolphin_R" - sorry to hear about this. Can you please send me a screenshot of the exact error mesage you get so I can investigate further? While you're at it, what is the desktop app on your computer stating at the moment? Is it 'Up to date' or still syncing? Any additional information you can provide will be…

Hey there @"808mic" - sorry to ask but are you having an issue with the camera uploads feature on your Android device or on a computer when using our mobile app? I'm only asking because you mentioned an "Auto-Sync" option and I'm not familiar with it; could you post a screenshot perhaps? If you could include the steps you…

What exactly seems to be troubling you @"Ggggg1" ? Are you having the same issue as the OP or a similar one? Have you tried contacting our Support team for direct and account specific assistance? You can do so from the following page if needed: https://www.dropbox.com/support If there's anything I can help with from my…

Sorry for the confusion and thanks for the additional info Cyndi - much appreciated. Note that if you'd like account specific assistance, you can always log a ticket with our team from the following page directly: https://www.dropbox.com/support Let me know if there's anything else I can assist with from my end.

Sorry I'm not following @"Pcs securities " - could you elaborate or share a screenshot of what's troubling you? Thanks!

Hello people, sorry for the slightly delayed response. @"rbsalz": Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon! @"GFP":…

Thanks for clarifying that and providing these details @"avner1", I appreciate it. I have moved your post to the relevant section of our Community so the right people can get on it and assist further. In the meantime, have a lovely weekend! PS: I guess you're using two separate accounts and you're the same person…

You can check this out if you like @"rbsalz"! To do this, simply take a look at the Dropbox icon in your menu bar and see what the exact message being displayed reads. Even if you notice the same version on one of your instances, I'd still give our offline installer a go! Let me know of any updates!

Hey there @"rbsalz" - sorry to hear about this. I'm not sure if this is indeed related but I've seen some similar reports recently. Could you try re-installing one last time for both user profiles using our latest version's stable build's offline installer as found at the following page?…

Hey there Avner - how are you today? I'm sorry if I'm missing something obvious here but could you elaborate on what you'd like to accomplish eventually and specifically how (the exact steps)? By the way, are you developing your own app? Any additional information you can share will be much appreciated!

At this point I'm fairly sure that Zscaler is the cuplrit @"sbbish" - I'd suggest contacting them to see what could be causing ths. You might want to take a look at this resource as well. I hope this helps to some extent and please keep me posted on your findings!

Sorry to hear that @"sbbish" - can you ensure that there's no antvirus, firewall or VPN/proxy setting that could be causing this? I'm also wondering, does the issue persist without Zscaler running? PS: Are you able to access our official domains through a web browser normally?

Thanks for your updates @"PHR" - glad to hear this helped! If there's anything else I can help with, don't hesitate to let me know; I'll be happy to follow up. Enjoy the rest of your day in the meantime!

Hey there @"PHR" - thanks for lettings us know about this. I'm sorry I don't have a better answer for this one, but things like beta versions and symlinks are usually the culprits for such behaviors. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience. When…

Are you the admin of a Dropbox for Business teams account to begin with @"Eddy Q." ? If you've purchased a Dropbox for Business plan and you can't access your Admin Console, please log a ticket with our team so we can assist further with all of our tools at our disposal. You can do so from the following page:…

No worries @"epaez" - have a wonderful week ahead!

It might worth checking with Microsoft Word's forum as well in this case (assuming that you were using Microsoft Word to edit the file in question) @"epaez"! Depending on your device's OS and the Word's version as well, there might be something you could do to retrieve this unsaved document - I'd suggest using an internet…

Of yourse you do @"KJStAug"! To do this, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click…

Hey there @"epaez" - how are you today? Can you please let me know if you can see any edits of this file logged under your Events page? Could you also check the file's version history to see if there were any edits saved in Dropbox recently? If these suggestions aren't helpful in your case, I'm afraid those files are…

I see @"bakhshandeeh" - thanks for the additional info. At this point, if you need account specific assistance with this, you can go ahead and log a ticket with our team from the following page: https://www.dropbox.com/support Let me know how it goes and until we speak again, have a lovely weekend! PS: For more context,…

I'm not sure I understand @"bakhshandeeh" - did you follow my previous suggestions?

Hey there @"bakhshandeeh" - sorry to hear about this. I remember stumbling upon this Windows specific error message in the past and the affected users were able to resolve it by re-installing our desktop app. You can use our offline installer to make sure the installation goes through properly while if this doesn't do the…

Hey there @"Jared5" - were you able to resolve your concerns in the end? 

I see @"laolao" - thanks for the additional info! May I reach out via your Dropbox associated email address to have a further look into this with all of my tools at my disposal?

Sorry to hear that @"cpickle" - could you share a screenshot of the exact error you get so I can get a better view of the matter at hand? Thanks!

Hey there James, sorry to hear about this. I see that you're in direct communication with a colleague of mine so I'd suggest that you referred to your existing ticket as this is the best way to handle account specific inquiries like this one. I passed your comments there too so we can have all the relevant information…

I see now @"laolao" - thanks for the screenshot. This shouldn't be happening since this file type is previewable normally within our mobile so let's have a further look now. To begin with, can you please check if there's any pending updates for our mobile app AND your device's OS? Another thing I'd like you to try is…

Ah, I think I just replied to you on another thread @"mr8675309" - could you confirm if you've already cleared your cache? While we're at it, could you try another network other than the one you used so far? Keep me posted please!