Walter Dropbox Community Moderator

Sorry to hear that @"thedragan". Could you send me a screenshot of this and the exact status of the desktop app so I can investigate further? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick…

Glad to hear that you managed to resolve your concern in the end @"Little S.1" - I'll also be passing your suggestion to our team - thank you for this feedback. If there's anything else you'd like to add, don't hesitate to let us know; we're just a post away.

Sorry about this @"MartyBook" - that was an oversight from my end to be honest, as I'm not in the position to advise on a 3rd party service (the FilesNotToBackup registry to be exact) and/or provide a step by step guide on how to remedy this. As you know, the team are aware and working on this. I'll make sure to update…

Hey there @"bob42" - how are you today? I'm not really sure I understand the nature of your query exactly, could you elaborate on this a tad? By the way, are you using the website, our desktop application or the mobile app? It goes without saying that any additional information will be much appreciated. Thanks!

Thanks for the extensive report @"sprgroup"! I have already relayed all the details of your problem to our engineering team.At this point, they’ll evaluate the problem and work toward a solution. Apologies for any inconvenience this might have caused and while I can’t say exactly how long this is going to take, I’ll make…

Hey there @"Kanario" - sorry to hear about this. As some other users reported this too, I went ahead and merged your post into this thread so as to ping you with my suggestion (i.e. downgrade from the beta build and install our latest stable version of the desktop app). Can you take a look and let me know if it worked for…

Hey there @"NereaP" - how are you today? I was wondering if you managed to resolve your concern in the end and if so, how exactly? 

Thanks for the additional information @"Little S.1"! Just a note here, I was referring to the desktop version of your mobile browser(s. For Safari, for example, you'd need to tap for a while on the refresh button on the page you are and request the desktop site's version. Also, how's forcing the links' downloads working…

Thanks for the additional information @"Little S.1" - much appreciated! I ran some tests on my end and the results were not exactly the same as I got an option to open the files through the mobile app or continue to the website. At this point, I'm wondering if you'll get the same results if you used the desktop version of…

Sorry to hear you're having issues with cancelling your subscription @annia! Could you follow the steps outlined in the following Help Center article and let me know if you're still having troubles with this? https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription Let me know how it goes and if…

Sorry to hear about this @"Nakturnal" - I've just moved your post under this thread as your query echoes the one the OP has described. Could you take a look at my suggestion and let me know if it did the trick for you too? @"edw00d": Thanks for letting me know that worked for you - I appreciate it. On a side note, if you'd…

Hey there @"Little S.1" - how are you today? Could you please let me know if you notice the same behavior on another browser and for all of your shared links? By the way, what version of the mobile app are you using on this specific device? Can you check for any updates in your mobile's App Store? Last but not least, if…

Hey there @"edw00d" - sorry to hear (and see) that! As I can see that you're on the beta build of our desktop app and these are still in the testing process, you could experience some issues or an inconsistent experience. As a first step to isolate this -admittedly weird- issue, I would highly recommend that you install…

Hey there @"Pummelchen" - sorry to hear you're having issues with this. Even though this specific distro is not officially supported, could you check if you're also running the Topicons extension (as this might be needed to get the tray icon)? For a complete list of our requirements for linux machines, you can also see…

Sorry to hear about this @"IrisDR". At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this? Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into'…

Of course there is Nick. Just submit a ticket through the following page: https://www.dropbox.com/support Feel free to include any information you think might help our investigation too! PS: If you'd like me to reach out to your Dropbox associated email from my end instead, please let me know. 

Hey there @"Leafchild" - how are you today? In regards to your inquiry, have you considered using shared folders? If you'd like to, you can copy or move the photos you'd like to share into a folder, then invite collaborators to that folder so they can upload too. More…

Although it seems that these two are connected, the problem you described sounds like an issue with your Finder not refreshing the window correctly to reflect the changes made by an application within your Dropbox folder @"Nick_zz". To resolve this issue, could you try relaunching Finder by using the following steps? 1.…

Hey there @"Graphclipping" - sorry to hear you're having issues with installing our application on your computer (correct me if I got this wrong). At first, can you let me know if you've hard-rebooted your computer to see if this persists? In addition, can you try the offline installer of our latest stable version (found…

Hey there @"Digitalscrapper" - how are you today? I've just moved your post under your original inquiry to keep things neat around our Community and have all the relevant information under the same place. Have you been able to check any of my suggestions (posted above)? Let me know here when you get the chance and we'll…

Not at all @"Jimmyutah33"; assuming that these files made it to our servers that is (meaning that you see them on our website that would indicate that they're fully synced). Keep me posted on your progress!

Hey there @"Digitalscrapper" - sorry to hear you're having issues with our automatic camera uploads feature. At first, you can disable the camera uploads feature by following the steps outlined in this Help Center article: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview As for the renaming of…

Thanks for the swift response @"mrib" - I just sent you a brief message to the email address that's connected to your Community's profile so we can have a further look into this. At your earliest convenience, please take a look at your inbox and we'll take it from there.

I'm sorry, can't you just send it to me here? Note that this is why I asked you to re-create the issue with a test shared link; not to disclose any personal information that is. Moreover, note that if you'd like account specific assistance, you can log a ticket with our Support team through the following…

Hey there @"mrib" - sorry to hear you're having issues with your password protected sahred links. Can you create a new shared link for testing purposes and let me know if you still notice the same behavior? If you do, please forward me the shared link in question so I can investigate further. Thanks!

Thanks for the quick response @"MeraaiKraai" -most appreeciated! If you're indeed using the desktop app to upload your photos from your iPhone, you should change your bandwidth settings according to your needs. You can do this following the steps outlined in the Help Center article below:…

Thanks for letting me know and sorry to hear this persists even after an advanced re-install @"afonsopatrao". I have just sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of my tools available. Whenever you get the chance, take a look at your inbox and we'll…

Hey there @"MeraaiKraai" - sorry to hear you're having issues with uploading your files from your mobile device. Just to make sure we're on the same page, can you clarify if you're using our camera uploads feature or if you're manually uploading those files via the (+) button from within our mobile app? Can you also…

I'm glad you managed to resolve your concern in the end @"perrit" - thanks for letting me know! I'll also be passing your comments on to the team - thank you for your feedback on this. If there's anything else I can assist with, please let me know!

Thanks for elaborating on this one @"wmac" - most appreciated! At this point, all I can suggest is browsing the web for a 3rd party app or service using a search term that would best fit your needs (something like 'cloud back-up software' or something similar) and take it from there. I wish I could be more helpful than…