Walter Dropbox Community Moderator

So you'd like to add a shortcut to your Dropbox folder on your Windows 7 computer @"nycmin" ? If that's indeed the case, please have a look at the following Help Center article as it outlines how to best achieve what you had in mind: https://help.dropbox.com/installs-integrations/desktop/locate-dropbox-folder I hope this…

Sorry to hear you're having issues with this @"Trailerman". At this point, let me clarify that since member folders (your personal space) are specifically designed for each user to organize their own way, they can’t be moved, deleted or shared in their entirety. If you want to share some of the content in your member…

Thank you for clarifying this and providing this additional information @"hshaw" - it's much appreciated. At this point, could I reach out to your Dropbox associated email address so we can have a further look into this?

I'll be happy to help @"nomez99" ! Therefore, I just reached out via your Dropbox associated email address so we can have a look into this. Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon. Thanks in advance and talk soon!

Sorry to repeat myself here @"hshaw" - have you had the chance to go through my respone in the first page on this thread? * https://www.dropboxforum.com/t5/Files-folders/Mac-osx-strange-extra-files-appearing-when-downloading-files/m-p/355372/highlight/true#M54798 If you did and still having questions about this, could you…

Hey there @"huyang" - sorry for the lat reply. I just noticed your post and moved it here so the right people can get on it asap so as to help further with your inquiry. From what I understand you're developing your own application - right? I'm not sure if this helps, but until a member of the relevant team jumps in to…

Hey there @"tamimd67" - how are you today? Thanks for writing in, and for sharing your feedback on this with us; I'll be sure to pass your comments along to our dev team. In the meantime, you can view the full name by tapping the icon for more options to the right of the file (or folder) name that will show you the full…

Thanks for this Lisa - I just sent you a brief message so we can work on this together! Whenever you get the chance, please take a look at your email's inbox and we'll take it from there.

Hey there @"micrin" - sorry to hear you're having issues with this. I'm assuming that you'd like to see the photos from your WhatsApp (folder) uploaded automatically via the camera uploads feature - is this correct? If that's true indeed, note that these won't get picked up automatically as this feature uploads all photos…

Thanks for the reply Jordan - sorry to hear this persists. At this point, if you've already restarted the affected device, could you check if there's an antivirus, firewall or even a VPN/proxy setting that could be causing this? On a side note, could you try another network or any other devices to see if the dowload button…

I'm not sure how these facts could be related to be honest @"lisahinson14". Would it be OK if I reached out via the email address that's associated with your Community's profile so we can investigate further?

Hey there @"jordanrobison" - how are you today? If they want to download a specific file from the folder, they'll need to click on it to preview it and then select 'Download' from the upper right corner or else they should be seeing an option for direct download as shown below: If they're not seeing this option, have them…

Sorry about this @"Raineydays1233" - it seems like the thread I had linked above has been moved or deleted; you might want to perform a web search on your own end for the error string you're getting along with your device's OS - this might give you an insight on what could be causing this. If you'd like me to have a look…

Thanks for getting back in touch with us Dipesh! I've just moved your post to the relevant section of our Community so the right people get to it as soon as possible @"dbagadia". If you have any additional questions in the meantime, don't hesitate to let us know. 

Thanks for the additional information and sorry to hear this persists Jef. At this point, as I'll need account specific information to help troubleshoot this issue, may I reach out to your Dropbox associated email address so we can have a further look into this matter? In addition, have you checked if your device is…

Thanks for going through all these steps for me @"tuhinpaul" - most appreciated. As I wanted to get a more concrete view of your setup and account's specifics, I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, please take a look at your inbox and we'll take it from…

I don't think it will to be honest @Borq; probably due to how the Mac OS was designed to begin with as Windows' OS has a different path separator and handles UNC differently from Mac's OS. Moreover, as I won't be able to assist further with this since it falls outside the scope of my expertise at this point, I'd suggest…

Keep me posted on your findings and we'll take it from there @"rickvee". I found this article that could help as well: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac/cannot-open-the-document-user-does-not-have-access/ Let me know how it goes!

Thanks for the response Jef! Now, kindly note that Dropbox does not have the capability of changing your files in any way. As I mentioned, if you're indeed seeing "._" within some of your files' names, these are usually the metadata of the original files (these are hidden normally) - more information on this can be found…

Hey there @"Rod-F" - sorry to hear you're having issues with our desktop app. At first, could you let me know if you've restarted your computer since you first got this error? If you did and the error persists, please make sure that's there no antivirus that could be causing this (you can disable them temporarily). If…

Take as much time as you need to check things out on your end Paul. Just keep us posted!

Hey there @"tuhinpaul" - sorry to hear that. Since you are experiencing high CPU usage from the Dropbox application, you may want to review the following article first which covers the most common causes of high CPU usage and the steps to resolve these: https://help.dropbox.com/installs-integrations/desktop/high-cpu-usage…

As the error you get is coming directly from Microsoft's Word, I'd suggest reaching out to Microsoft directly @"rickvee". Another thing you could do is perform a web search using the exact error message you get in order to find out more about it and how to best tackle it. If there's anything else you'd like to ask, please…

Hey there @"JefW" - sorry to jump in here; I just wanted to add my two cents on this. I went through your problem's description and I saw that you mentioned that the files in question had an underscore within their names. I'm going to take a guess here and say that they probably include a (.) dot too - right? If I'm…

Sorry to hear that Jeremy (@"Henny1") - have you tried downloading the file locally to your device and then attach it to your email(s) from there? 

Sorry to hear you feel this way @"Seager1". If you would prefer not to use Smart Sync, then you can do so by setting your default sync preferences for new content to "local" and by recalling any files that are currently "online only". For instructions on syncing online-only content and choosing the default setting for new…

Sorry to hear that @"lorigwill" - can you please try re-installing our desktop app and let me know if this issue persists? You can find how to do this here: https://help.dropbox.com/installs/install-failed Let me know how it goes!

Sorry for the late response @"Racosta6" - are you still having issues with this? If you do, could you clarify if you're trying to cancel a subscription or completely delete your Dropbox account? If, as you mentioned, you don't remember your password, or you need to reset it, you can visit our website here:…

I'm not sure how this setup works exactly and I won't be able to further advise on this but if you choose to share a folder with them, they'll need to accept the invitation and have a Dropbox account (and the needed quota) to accommodate it. In this way, any changes they make on their end will be reflected on your end as…

Hey there Dipesh (@"dbagadia") - how are you today? From what I understand you'd like to know how you can go about automate or schedule the sharing of files (or folders) with users that are outside of your Dropbox for Business Team (on the Advanced plan as you mentioned), as you'd like to determine if you'd be keeping your…