Walter Dropbox Community Moderator

Hey there Laura - sorry to hear about this. Can you please tell me the status on your desktop app? Is it "Up to date" or still syncing changes? Do you see a syncing icon on the said file? Moreover, could you share a screenshot of the exact error you get so we can have a better understanding of what could be going wrong?…

Hey there @"megazord911" - how are you today? Could you elaborate on your issue please? Are you expecting your mobile app to upload in the background; have I got it right? If that's the case, it sounds like you the issue you are experiencing may be due to a setting in your Dropbox app. To ensure that everything is…

Thanks for the additional feedback on this one @"Ben O." - I'll pass this on to our team as a feature request. Please let me know if you have any more feedback or questions!

Are you getting any errors @"mariamineo"? Could you share a screenshot? Have you by any chance tried our offline installer from the following page directly? https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-64-4-141/m-p/322084#M5164

Hey @"hime" - what are you trying to do to begin with? If trying to install our desktop app, just download and run the installer from this page directly: https://www.dropbox.com/downloading Let me know if I'm missing something here and happy Monday!

That's a question for another forum I guess @"MikeMoyer" but still I'd like to help so please give these steps a try and let me know if they did the trick for you: * Go to Start > Settings > Update & Security > Windows Security > Virus & thread protection. * Under Virus & threat protection settings, select Manage settings,…

Thanks for the reply and glad I could clear this up for you @"bobjudson"! Should you ever come up with a question, you know where to find us :wink: Thanks for using Dropbox!

If you're using the website to upload your files, just close your web session @"boggett2001"! If you're using the desktop app, you can pause the sync and move the unwanted files out of your Dropbox folder. Let me know how it goes!

You're spot on @"bobjudson"! Note that a Dropbox account's quota is calculated based on the total contents of the account, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a…

Thanks for the update @"Cips916" - I've already reached out via email to have a look into this with all of my tools available; thus creating a ticket for you with ID: 8723719. Take a look when you get the chance and we'll take it from there. 

Sorry to hear about your camera uploads issue @"Cips916" - let's have a look! Could you try resetting your Camera Upload settings on the desktop app installed on the affected computer? This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your…

Not at the moment @"Bradloff" - I'll be passing this on to our team though for their consideration. Thanks so much for your valuable feedback and helping us improve Paper! In the meantime, you can use a code block [by entering three backticks (```) to start, and then paste your URL into the block] to paste your links into…

Thanks for the quick response @"rk90" - much appreciated! Your first point is spot on, yet, for more information about our API and how to use it I'd recommend posting your question under this section of our forums: https://www.dropboxforum.com/t5/Developer-API/ct-p/101000041 Now, as per your last query, all subfolders of a…

Happy New Year and welcome to our Forums @"rk90" - thanks for taking the time to express your sincere and constructive feedback here. Let me give you some additional information and we'll take it from there if needed; OK? To begin with, note that your Dropbox account's quota (i.e. available space) is calculated based on…

Glad I could help @"tn3"! Happy New Year too. PS: If you ever come up with any Dropbox question, you know where to find us :wink:

Thanks for the tips @"An_Laoch" - most appreciated! Happy New Year to you and your family too. Cheers!

Assuming that this is not caused by an antivirus, firewall or VPN/proxy setting on this specific machine, I'll need to ask: have you downloaded the Python script from that page as well @"tn3"? If possible, could you change your default browser and try again too? PS: For a list of all the system requirements take a look…

Hey there @"monerap" - thanks for using Paper! You can achieve this by inputting a space prior to pasting your links in this case. Let me know if you need anything else!

In this case, all you need to do is go to your Activity tab from within your Admin Console and apply the filters you'd like to narrow your search to be so specific. I was just able to do this for specific members on my team by applying the "Downloaded files" filter (you can also determine a date range for more accurate…

Do you happen to have any symlinks on the affected machine @"MaryGrummer"? If so, could you try removing them? As you know, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the…

If you're trying to delete photos from your Photos tab that's normal @"FLUncleBill" - you'll need to find those in their original locations and delete them from there. To do this via the website, browse to the file you'd like to delete, click on the box to the left of the file's name and select the "Show in folder" option…

Oh I see, sorry to hear that @"jdserwer" - I've already reached out to the email address you use for your forum's profile with some questions so we can have a better look into this with all of my tools at my disposal. Take a look at your inbox (ticket with ID:8700942 ) when you get the chance and we'll take it from there.…

Hey there @"Mickey666" - thanks for posting your question in our forums! I just wanted you to know that I moved your post under this thread where we've discussed this with some other users to some extent about a month ago. Take a look above and let me know if you have any further inquiries; I'll be happy to help! [This…

Hey there @"jdserwer" - how are you today? Out of curiosity, does this persist on other browsers and/or an incognito window? Note that the Dropbox website does not have online editing capabilities. It will only show you a preview of your files (as they look like when they're uploaded in their original form - they won't be…

Hey there @"adrian b.16" - how are you today? From what I understand you must be using the Camera Uploads feature and you'd like to see your WhatsApp's photos and video folders uploaded automatically to your Camera Uploads folder - correct me if I got anything wrong please. One thing to note here is that the automatic…

Thanks for the update @"MichaelCone" - I've reached out via email to the address you use for your forum's profile (thus creating a support ticket for you with ID: 8693755) with some questions in order to have a better view into this matter with all of our tools available. When you get the chance, please reply to my message…

Sorry to hear that @"probst" - I've reached out via email to the address you use for your forum's profile so we can have a further look into this with all of my tools available. Take a look at your inbox for my message and we'll take it from there. Жаль слышать, что @probst - я связался по электронной почте с адресом,…

Sorry to hear that @"Michelleanzures" - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together. When you get the chance, take a look at your email's inbox for my message and we'll take it from there. Thanks in advance and until we speak again, have a…

Hey there @"SolidRockOption" - welcome to our forums and thanks for using Dropbox! Let me start by saying that when it comes to our desktop application, our software is designed to watch your Dropbox folder and sync any files placed in the folder. Your Dropbox folder is just like any other folder on your ****** drive, but…

Hey there @"probst" - sorry to hear that! Could you please try re-installing our software using the offline installer from the page below and let me know if you still get the same error message? https://www.dropbox.com/downloading?build=63.4.107&plat=win&type=full PS: If you still get this error you might want to try a…