Walter Dropbox Community Moderator

Thanks for the report @"Bob2019" - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to…

I think you're referring to the option for opening in Dropbox (the desktop app on your computers) - this would be "Show in Finder" and would appear only if those files are synced to the members' computer(s) too. As you might know, with Dropbox, you can create a sharable link to any file or folder in your Dropbox folder and…

Hey there @"Lauri I." - how are you today? From what I understand you're using Slack to exchange shared links to your Dropbox files and you'd like to open those files (or projects) via your Finder on your Mac device(s) directly - right? What platform are you currently using to do this? If you're using the web version, does…

Selective sync will let you free up space on a computer using our desktop app by un-syncing some of your folders; as you can see shared folders also take up space on your account. Generally speaking now, when your Dropbox account becomes over quota then only syncing stops. Nothing will be removed and syncing will resume…

As you have some folders selectively unsynced this is normal @"EnnR" - what does your plan's tab show? You can find it here: https://www.dropbox.com/account/plan You'll have a better view of your quota usage there Enn - please let me know if you have any further questions though. 

Hey there Enn - how are you today? Is it possible that you replied to the automated email you receive about a subscription to a thread here on our forums? I'm only asking because I wasn't able to find a ticket on our system for the account you used to post your question. Could you share a screenshot of what's troubling you…

Sorry to hear that @"PabloBoull" - even though Mint is not officially supported, I'm going to take a guess here and imagine that this is caused due to some missing libraries; have you made sure you're meeting all of our minimum requirements as per the page below? https://www.dropbox.com/help/desktop-web/system-requirements

That would be up to you and how you use it @"rhaines765"! If you'd like to free up space on a computer using our desktop app, take a look at our selective sync feature: https://www.dropbox.com/help/syncing-uploads/selective-sync-overview Keep me posted on your progress!

Hey there @"rhaines765" - how are you today? As our desktop app is designed to watch your Dropbox folder and sync any files placed in the folder you'll only need to uninstall it. Remember, your Dropbox folder is just like any other folder on your ****** drive, but with syncing features. You'd then be able to access your…

Hey there @"EnnR" - sorry to hear about this. First things first, what's the status of your app on your computer? Is it "up to date" or still syncing the changes you applies on your selective sync settings? Moreover, if you're indeed up to date and still notice a space discrepancy, could you share a screenshot of what's…

Thank you for your feedback on this one anonymous - much appreciated. We work ****** to make Dropbox the best it can be, and your feedback, either positive or negative, is important for helping us do that. I'll pass on your feedback to the appropriate engineering team to inform future updates to our website. Let me know if…

Thanks so much on elaborating on this one for me @"KMH" - most appreciated. I will be passing your comments along to the team as a feature request for previewing shared links as a slide-show - thank you for taking the time to provide your extensive feedback on this; it really helps a lot improve our services and current…

Hey there @"KMH" - how are you today? As I'm not sure I understand, can you please elaborate on your query? What exactly do you mean by "slideshow" and how long have you been noticing this behavior with your shared links? If I may ask, do you see it on other browsers other than the one you used so far and/or on an…

Thank you for your feedback on this one Ian - much appreciated. I'll be passing it on to our developers for future improvements. In the meantime, note that you can disable or enable notifications on the Dropbox desktop application by following these steps: 1) Click on the small Dropbox icon in your menu bar 2) Click on the…

To Dropbox this action is logged as a copy (or deletion if you're moving them instead of copying them) @"sjrd1991" - these would also be logged to your Events page normally. Moreover, note that while it's common to assume that Dropbox works like a network drive (because of its many online features), however, your Dropbox…

Thanks for the swift response and I'm glad you've managed to resolve your concern in the end @"sjohnstal" - all's well that ends well, right? Should you ever come up with any question, feel free to let us know :wink: In the meantime, thanks for using Dropbox and enjoy the rest of your day! Cheers!

Hey there @"sjohnstal" - sorry to hear that. Are you getting any specific errors? Could you share a screenshot so we can have a visual too? While we're at it, what's the desktop app on your computer saying? Is it "up to date" or still syncing changes?

Hey there @"Whatever2018" - how are you today? I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below: Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article:…

Thanks for your swift responses and cooperation so far @"Mr_and_Mrs_D" - most appreciated! I've just sent you a brief message (thus creating a ticket for you with ID: 8793980 ) so we can have a better look into this. Check your inbox for my email and we'll take it from there. Until we speak again, have a lovely day/night…

Of course you can @"groupdivepics"! When you want to make permanent changes to your computer that do not sync back to the website you need to unlink the computer first as you mentioned. Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the…

No worries @"Nikkura" - how are the suggestions above working out for you?

I understand your point @"Mr_and_Mrs_D" - would it be OK if I reached out via email to the address you use for your forum's profile so we can work on this together with account specific information as I'll have to get a more in-depth view of this to send you the most appropriate information?

Hey there @"Nikkura" - I just moved your post under this thread as they seem to be related in order to ping you with some suggestions. Take a look above for some additional information and please let me know if you have any more questions. 

I wouldn't touch those files as they include our client's (i.e. the desktop app's) settings and it could tamper with the app's functionality @"Mr_and_Mrs_D". Is it possible that you've had multiple instances of the desktop app, a paired account running on this device or Junctions points (as outlined here on the 7th step)?…

Could you send me a screenshot of what's troubling you so I can get a better understanding of the matter at hand @"Paula13"? Have you tried another browser (while being logged into your account of course) by any chance?

Hey there @"Mr_and_Mrs_D" - how are you today? From what I understand you must be referring to your Dropbox cache folder on your computer. Note that Dropbox keeps a cache of files hidden in your Dropbox for efficiency and for emergency purposes. You can use the steps mentioned in the Help Center article I linked to…

Hey there @"1111111aaaaa" - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485). Thanks in advance for your response!

Spot on @"LauraP1"! Let me know how it goes please and if you have any more questions, you know where to find us :wink:

Thanks for that @"LauraP1"! The issue you're experiencing may be due to a limitation of the applications that you're using to open or save the files in question. In short, there are files that your applications can't process correctly because they have file paths that are too long. This behavior is present if there are…

I don't see any screenshots Laura - can you try from the "Photos" button from within your reply's box (just above the place you write your post)? Also, can you use our problematic file names' look up tool and let me know if you find anything at https://www.dropbox.com/bad_files_check ? In the meantime, you can also view a…