Walter Dropbox Community Moderator

Of course they can @"g02". Are you having any specific issues with our File Requests feature? If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation? Thanks!

While we don't offer a private messaging option here on the Community, I made sure to reach out to the email address linked to your Community's profile so we work on this together internally. Whenever you find some spare time, get back to me with the mentioned screenshot and we'll take it from there. Talk soon!

Hello there @"mhw23" - welcome to our Community! Sorry to hear you're having issues with this - let's try to see what could be going wrong now - shall we? At first, could you see if there's any pending update for your device's OS and our mobile app's within your App store? In addition, just to make sure we've covered all…

You're most welcome @"KarinLomes" - I'm glad I could help :grin: Have a great rest of your day!

In that case, can you reboot your computer and try again @"KarinLomes"? I'd suggest also making sure that you've installed the relevant Smart Sync drive (or system extension) on your computer as per the following Help Center article: https://help.dropbox.com/installs-integrations/sync-uploads/filesystem-integration Let me…

Could you let me know if you've opted into using it first @"KarinLomes"? To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there? Let me know what you find!

Sorry for the late reply @SecretaryBJS; how are you today? Even though this fall outside the scope of my expertise (perhaps you'd be better off asking in a Microsoft forum), I'll try to help as much as I can with this. In your example, the wildcard (%HOMEPATH%), will need to replace the '\Dropbox (Busselton Jetty Swim)'…

Hello people @"Rich" & @"Luispw"! @"Luispw": Apologies for jumping up the gun there; it seems like my coffee hadn't kicked in yet :laughing: As @"Rich" correctly mentioned (can't thank you enough Rich), this is an official domain of ours (unfortunately, susceptible to such attacks) - I'm sorry for not including this piece…

Hey there @"Luispw" - welcome to our Community and thanks for flagging this with us! At first, note that legitimate emails from us would come from no-reply@dropbox.com and not no-reply@dropboxmail.com. That being said, I'm glad to hear you didn't click on any link within that email as it appears that this message was…

Hey there @"CarlyStan" - thanks for contributing to our Community and showing your interest in the Dropbox Paper desktop app. I don't have any information to disclose at the moment but I'll make sure to circle back here with an update once I have something concrete to share. Thanks for using Paper and have a lovely day!…

Of course I will @"box_dropper"! As a matter of fact, I just sent you a brief message to the email address associated with your Community's profile so we can have a better look into this. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks in advance JJ!

Then, I'd suggest logging a ticket with our Support team from the email address associated with the account in question (the one that's attached to the charge at hand as shown in your screenshot) Steve. This would be the best way to handle this moving forward. Also, note that I removed your personal information from your…

Yes, that is correct Steve! Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned. If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support Happy Monday!

Hello there @"Michael_XIII" - sorry to hear about this. Even though your exact distro (Lubuntu) is not currently supported, you may be able to use our desktop app but YMMV. At this point, all I can suggest is that you make sure you're meeting our minimum requirements as outlined in the following page and try again:…

Hello to you too Steve - how are you today? I understand you're having issues with cancelling a Trial subscription - is that correct? If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and…

Thanks for the suggestion @"malliat" - I'll make sure to pass it on to the relevant team for you as a feature request. I won't be able to comment on when or if this might get implemented though. If you have anything else to add, please let me know. 

Sorry to hear about this and apologies for the late reply @"dfloring". Now, so as to have a better view of the matter at hand, could you elaborate on the problem you're having by providing information about your setup (device's OS, version of our app etc.)? Thanks in advance!

Hey there @"vug" - thanks for using Paper and welcome to our Community! As this option (i.e. adding hyperlinks to selected text) is not available on the mobile iOS app, I'd suggest using a web browser to do this. If you find that it's not possible on your iPad's browser, I'd suggest requesting the desktop version of the…

Glad I could help @"trosny"-all's well that ends well - right? On a side note, I've also forwarded your suggestion to the team for future consideration -thank you for your feedback on this one! Enjoy the rest of your day and feel free to reach out should you come up with a Dropbox question; we're always happy to…

While the most straight-forward way to achieve the mentioned recall would be to right click on the said folders/files and set them to 'Local', there's also a number of applications that can cause Smart Sync files to be recalled. The most common of them include anti-virus applications and programs such as Microsoft Word and…

Thanks for the additional information Adam - it's most appreciated! While I won't be able to have a video call with you (our current channels include phone, chat and email support while you can always post on our Social media too), I've just sent you a brief message to your Dropbox associated email address in order to have…

Sorry to hear you're having issues with this @"amartin253". Could you provide some additional information about your setup and if you've done any troubleshooting on your own already? On a side note, would it be OK if I reached out via email to your Dropbox associated address so we can have a further look into this with all…

Sorry to hear that @"jgrbic". Could you please let me know the following for troubleshooting purposes? 1. The status of the desktop app on your computer(s). Click below to see more: Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is…

Sorry to hear that @"elliebelly" - have you tried re-installing the software installed on the affected computer? Maybe that will do the trick! If that doesn't help, please let me know if I can reach out to your Dropbox associated email address to work on this together. Thanks in advance!

I'm sorry, I must be missing something here @"nycmin". At this point, I'll need you to send me two screenshots: 1. What you see on your Windows 7 computer 2. What you see on your Windows 10 computer (which is the ideal end result as you described it so far). I'm attaching a screenshot to show you the ways to include…

Glad to hear you managed to resolve your concern in the end @"MrSteve" - thanks for keeping me in the loop too :wink: If you ever come up with any Dropbox questions, feel free to reach out again; you know where to find us! Have a lovely day!

Thanks for the reply @"MrSteve"! I'm still not sure I understand the matter at hand - could you provide some additional info? I'll need the following: 1. The Operating System and the device you're using (for example a computer running Windows 10), 2. The exact steps you take that result in this (it's not clear to me based…

So you're trying to pin your Dropbox Folder on your quick access menu @"nycmin" - did I get it correct?

Thanks for getting back in touch @"nycmin"! At this point, could you clarify if you're trying to move your Dropbox Folder or just the shortcut to it on your Windows 7 computer? Can you forward me a screenshot of what you see on your screen instead of this? Thanks!

Hey there @"MrSteve" - how are you today? Could you first clarify if you're using the website to do this or if you're working on your computer's Dropbox Folder (assuming you have the desktop app installed)? Also, if possible, could you forward me a screenshot of what you see along with the exact steps you take to do this?…