Walter Dropbox Community Moderator

You could use selective sync to free up space while you go if needed Steve: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview That being said, note that a screenshot of how your desktop looks like would be better so as to have a visual we can work on too. Thanks for your cooperation. 

So you moved your Dropbox Folder through the app's preferences to the wrong location Steve? Am I on the right track? Have you tried moving it back using these steps? https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder Let me know what you find! PS: The information I asked for in my initial response…

What exact licence type you're using though @"Kido"?

Thanks for the report @"Michael D.105"! Would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this? Just for troubleshooting's sake, could you confirm you're on the last version of your iPad's OS and our mobile app's as well? Thanks so much!

Hello Steve - welcome to the Community! At first, allow me to clarify that your Dropbox folder is just a normal folder on your hard drive - only with syncing capabilities. Therefore, if you drag and drop files into the Dropbox folder, those files will be moved instead of copied. It's common to assume Dropbox works like a…

No worries Hạnh - I'm just glad I could clear this up a tad. If you have any more questions, don't hesitate to reach out; we're merely a post away :wink: Thanks for using Dropbox and have a lovely day!

Thanks for the quick response and update on the matter Rachel - I appreciate it. All's well that ends well as they say I guess - right? Should you ever come up with a Dropbox question, please let me know; I'll be more than happy to follow up. Enjoy the rest of your day!

Hello Hạnh - welcome to our Community! You'll be able to access them via the website at any given point in time - you won't be able to sync new files though. Note that when your account is downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing…

Hello Rachel - how are you today? As it seems your browser's acting up, could you try clearing its cache, an incognito window or even a completely different browser (with no extensions or plugins running) and let me know if you're still noticing this? Thanks in advance and welcome to our Community too @"RachelN1"!

Hi all and thank you for contributing in this thread with your elaborate feedback and use-cases - it's most appreciated. Despite the fact I don't have any news to share at the moment, I can assure you that your comments have all been passed on to the relevant team - thank you so much for your valuable input on this one. As…

Hello @"SiriusNick" - welcome to the Community! I'm sorry to hear you're experiencing slow uploads when manually uploading your files within our mobile app using the (+) button. As a first step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 1. Tap the menu icon in…

Hello @"KateRobert" - welcome to our Community! At first, could you send me a screenshot of how this looks like on your end and the steps you take that result in this so I can investigate further? In addition, have you by any chance tried to reboot your iPad to see if this resolves this matter? Moreover, could you please…

Hey all! I just wanted to give you an update on this as you can now prioritize a file to sync even on our individual plans (for Plus and Professional users). For more information you can have a look at the following Help Center article: https://help.dropbox.com/installs-integrations/sync-uploads/prioritize-files-sync Let…

Sorry to hear you're having issues with this @"Bernard D.1". From what I gather, you must be pointing your Dropbox folder to an erroneous location (as the error you get suggests). To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my…

Hi all! Could you let us know if you're still having this issue or if you resolved it at the end? If you did resolve this, what worked for you in the end?

Thanks for the additional information @"namiqismayil" - it's most appreciated. Note that I moved your post under a more appropriate section of our Community so the right people get on it and help with your inquiry. Let us know if you have anything to add in the meantime!

Sorry to hear about this @"THEJYESHARK". I just moved your post under this thread as your inquiry seems to be related. Could you clarify what type of licence you're using for your Office 365 integration? Keep in mind that the licence requirement is out of our remit. The integration is in place to allow users to navigate…

Hi all! If this is not too much to ask, could all the affected users log a ticket with our team providing all the relevant information so we can assist further (while being able to drill into your account specifics)? Thank you all for your cooperation and patience on this matter. PS: You can submit a ticket through this…

Hello @"namiqismayil" - welcome to our Community! In regards to your query now, could you clarify if you're developing your own application and share a screenshot of the screen where you're stumbling upon? Thanks for your response! PS: Feel free to include any additional information you feel might help.

The best way to achieve that would be to ask your Team's Admin to offboard you from the team and convert your account to an individual one using the steps outlined in the Help Center article below: https://help.dropbox.com/teams-admins/admin/convert-to-individual Let me know if you have any more…

That sounds strange indeed @"dangirl". Could you forward me a screenshot of your Dropbox folder on the affected computer (omitting any personal information) so as to check how your syncing icons show at the moment? In addition, note that upon re-installing the files you'll be syncing are the ones that have already made it…

Ah, I see now - thanks for the clarifications @qqq1! In regards to your first point, I was referring to the default 'Name' header when navigating your folders - not a particular folder. As a matter of fact, what you described is the normal behavior. As per your second point, I was merely suggesting this so as to get an…

Can you not click the box to the left of the 'Name' header when navigating your file-structure @qqq1? While we're at it, kindly note that you could also use the 'Ctrl+A' shortcut when in a folder of yours to select all the files within it. I hope this helps!

Sorry to hear that @"GloriP". So, from what I understand you're working on files you share with others and you're getting a message from the Dropbox Badge that there are others editing the file - am I on the right track? Have you checked with the other person to see if they have this file open on some device of theirs…

I understand now - thanks for the clarifications and additional information Connor. As this isn't the default behavior for shared links when people have the mobile app installed, I'll log this with the team as a feature request. I can't comment if or when it's going to be implemented though. Thanks for taking the time to…

Hey @"connorhawke" - how are you today? As you're probably doing this on a mobile device, your best bet would be to request the desktop version of the web page you're on when accessing the mentioned shared link(s) so as to preview the files within the browser itself. That being said, note that you can also force a shared…

Thanks for the swift response too Scott - it's much appreciated. As I'd like to dig a little deeper -and perhaps bring this under the attention of our experts- I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, please take a look at your inbox and we'll take it from…

Hello Scott. Welcome to our Community! As first -as I don't have Safari at handy right now- could you check if this happens on a private browsing window of Safari with no extensions or plugins running after you've cleared its cache first? Let me know what you find and we'll take it from there @"Scott H."

Glad we could clear this up @"g02"! As per your concern now, please have a look below: https://help.dropbox.com/files-folders/share/received-file-request For more information on our Plus plan please take a look here: https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-plus Or even…

Is it possible that you're not on the Professional plan then @"g02" ? I'm only asking as submitters can send files up to 2 GB if the File Request was created by a Dropbox Basic or Plus account while this goes up to 20 GB when the File Request was created by a Business or Professional account. I hope this clears things up a…