Walter Dropbox Community Moderator

Hey there @"LeeDee" - how are you today? Moving or renaming a file will not affect the shared link that you generated. This means that anyone who has access to the shared link will still be able to access the file if you move it to a different location in your Dropbox folder or if you rename the file. I hope this clarifies…

Thanks for the swift response @"leboyd" - much appreciated! The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder. To resolve this issue, please try relaunching Finder by using the…

Hey there @"leboyd" - welcome to our forums! Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes? Thanks!

Hey there @"KeyBlue" and @"farmeron" - sorry about your issues with Smart Sync. Now, kindly note that syncing your files can take time if you have many files or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing has completed. When Dropbox syncs the files it starts with…

Hey there @"DawgMob" - how are you today? In this case, all you'd need to do for others to upload files to your account directly (even without a Dropbox account) is open up a file request (all they'd need is a valid and useable email address). Let me know if this helped!

Thanks for your prompt reply Darin - much appreciated! I understand what you're saying and it makes sense to some extent but think what could happen if this link (the one you're sending) was somehow leaked (or even distributed without your permission) to random people or other similar scenarios. Let me know if you have any…

Hey there Darlin - how are you today? I guess it would be weird (to say the least) if others uploaded files to your account without you being able to verify any of their (identifiable) information. As you know, currently, users who do not have a Dropbox account can submit files via the File request feature. These users can…

I just sent did Kristy - thanks for the swift confirmation. Take a look at my message (ticket with ID: 8921767) and we'll take it from there. Thanks!

Hey there @"sofmak86" - how are you today? From what I understand you'd like to sync back a folder that you had selectively unsynced in the past from this specific machine (the Linux one). In that case, you'll need to use the "exclude" command first and let the app sync until it shows (reports) 'Up to date'. You can find…

Sorry to hear that @"y2kristy" - may I reach out via email to your Dropbox associated address to work on this together? 

Yes, exactly @"KeyBlue" - just keep in mind that many processes on your machine may look at files that you might have not manually opened and in order to fulfill these requests from these processes Dropbox syncs the files (thus making them local again and taking up ****** drive space on your computers). Examples of this…

What exact error are you getting @"mdm479"? Could you share a screenshot so I can have a better understanding of the matter at hand? Since you're the Admin, have you ensured that all of the requirements I quoted above are met through your Admin's Console (linked below)?…

Thanks for letting us know what worked for you in the end Gregory - I appreciate it. Should you ever stumble upon an issue in the future, do let us know; we'd be happy to help. Cheers @"Gregory C.3"!

Hey there @"KeyBlue" - welcome to our forums and happy Monday! Based on your description you'd like to use our Smart Sync feature when copying or moving your files from a network drive to your Dropbox folder - correct me if I got anything wrong please. Note that your Dropbox folder is just a normal folder on your ******…

Hey there Gregory ( @"Gregory C.3") - how are you today? I just wanted to add my two cents on this one. Is it possible that you're on a Windows computer? If so, and you're seeing that your files and folders are underlined (or underscored as you mentioned) but with no change on their names and paths it might be due to a…

Hello again guys - I appreciate your patience and cooperation. I'm writing to let you know that we're still looking into this. I've reached out through your existing tickets (or opened one on your behalf - for most of you here on this thread) so we can have a better view of the matter at hand with all of our tools…

Thanks for the visual aid @"Rich" - I appreciate it. I'll pass this on to the team as feedback for their consideration.

Thanks for your patience and the additional reports fellas. @"Juunas": Thanks for providing the ticket's ID; I've already escalated it to our experts to drill deeper into this problem with the error(s) you're all getting when trying to open your Microsoft Excel, Word and/or Powerpoint files. Most appreciated! For all…

Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this. Our engineers are already aware of the problem and are investigating. I'll make sure to circle back here to let you know more as soon as I have an update to share. For the affected users noticing these errors…

Hey there @"Reg3" - sorry if I'm missing something here but could you send me a screenshot of where you see our desktop app occupying 10 shell icons on your Windows device? Thanks!

No worries @"InOutstore" - I just sent you a brief message so we can work on this together; thus creating a ticket for you with ID: 8897232 (you'll need to track it through Zendesk). Take a look at my email and we'll take it from there. Thanks!

Hey there @"HarmenJan" - sorry to hear that! Could you send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand? In the meantime, can you see if you're using the most updated versions of your email app (Outlook), our mobile app's as well and perhaps your iPad's OS? Also, is…

Thanks for the additional information @"InOutstore" - may I reach out via email to your Dropbox associated address to have a further look into this with all of my tools available? 

Out of curiosity, have you tried other browsers, an incognito window or clearing your browser's cache lately @"InOutstore"? PS: I just installed the next build on my Chrome (currently 72.0.3626.97) as I was also having browser issues and things have returned to normal so updating your browse might be worth a shot as well…

I'm not allowed to disclose any personal information Gary (and to be honest I don't see how my location would affect anything for that matter). Sorry to hear you feel this way - I wish I could help more than this but, as mentioned, I'd need to have access to all of my tools to look into this and to do that we'd need to go…

Sorry to hear this persists for you Gary - may I reach out to your Dropbox associated email address so we can have a better look into this with all of my tools available as I might need to bring this to an expert's attention? If you'd like to do it from your end, just log a ticket with our team and let me know the ticket…

Thanks for the screenshot and the additional information Gary - much appreciated! Could you please try to unlink your Dropbox account from your Yahoo mail and re-link it as per the instructions from the page below and let me know if you're still not getting an option to attach your Dropbox files through your Yahoo mail…

Hey there @"GARYR1" - sorry to hear about this. Can you try doing this on another browser, an incognito window and/or after having cleared your browser's cache? Do you notice the same behavior? If you do, could you provide a screenshot of the problem so I can get a better understanding of the matter at hand and provide you…

Sorry to hear this persists; could you try an advanced re-install to attempt to fix this @"lcorteen"? If that does not help let me know and I'll reach out via email to your Dropbox associated email address so we can work on this together. Thanks for your cooperation and patience so far!

Sorry to hear that @"lcorteen" - have you tried this several times as I mention in my original response? Many users have reported that it can take several attempts before the mobile device will fully register that you trust the computer, so you may need to try the steps above more than once. Another thing you could try in…