Walter Dropbox Community Moderator

Hello @"Dee C.6" - welcome to the Community! At first, could you send me a screenshot of where exactly this discrepancy is spotted so I can have a visual too? Also, can you please clarify the OS of the device you're on and if you've made sure that it's updated and rebooted recently? Thanks in advance!

Thank you both for your feedback on this @"jennab505-0" & @"mcmiller" - it's most appreciated. At this point, allow me to reiterate that as the following Help Center article outlines, the 'Starred' files are only starred for the account's holder (something like marking it as favorites for own use) and they won't be starred…

Thanks for the additional info there @"GloriP". Could you forward me a screenshot of the exact message you get so I can have a further look into this?

I'm completely sorry you feel this way @"jennab505-0". As mentioned, the 'Starred' section is account specific and others won't be able to access them from their end. Could you let me know what you're trying to accomplish exactly to see if we could come up with a solution? Thanks in advance and welcome to our Community…

Oh, that makes sense; thanks for the update @"shergenr" ! Let me know if you have any questions moving forward and we'll take it from there. Thanks for using Dropbox :gear:

Hello @"shergenr" - welcome to our Community! At first, I'm wondering why you'd need to do this instead of simply copying or moving your files directly to your Dropbox folder (it's merely another folder on your device after all; only with syncing capabilities); could you elaborate on what you'd like to accomplish…

Unfortunately, you're no longer able to link your Dropbox account with Yahoo Mail @"browntbdd". More info on this can be found here: https://help.dropbox.com/installs-integrations/desktop/yahoo-mail I hope this clears things up and welcome to our Community. Let me know if you come up with any additional questions. 

Hi @"JacobDrummond" - welcome to the Community! I'm writing to let you know that I moved your post under this thread as we've had some similar reports lately. As aforementioned, the team are aware and working on it already. Whenever I have more to share, I'll make sure to update this thread accordingly. Thank you for your…

Glad to hear it works now, Brian - thanks for looping me in too! If you stumble upon an issue with this in the days to follow, please let me know so we can look further into it. Thanks again @"Bricroq"!

Glad to hear that @"swongfb". At this point, I'll need to ask if the problem persists after you've cleared your browsers' cache and with no extensions or plugins running. Keep me posted!

Thanks for the additional information and the screenshots @"swongfb"! Could you let me know if you get the same error when you request the desktop mode of the browser you're using when accessing this file request? To do this on iOS 13, once the mobile site loads up, tap on the ‘Aa’ button on the left side of the URL…

Thanks for the additional information, Brian! Can you please let me know if you're experiencing the same issue now that you updated your iPad's OS? Also, does this occur for all of your Excel files, some or only one? By the way, have you by any chance asked Microsoft about this directly as the error you get is coming from…

Hi @"swongfb" - welcome to our Community! At first, could you walk me through the exact step you take to do this and send me a screenshot of the error you get so I can investigate further? In addition, could you try to request the desktop mode of your browser and try again? Let me know what you find!

Thanks for your quick response Frédéric! Unfortunately, I don't have any timeline to offer at the time; rest assured we'll inform you accordingly when the time comes though. If you have anything to ask, please don't hesitate to reach back out; we're always a post away:wink:

Thanks for the response, Brian; how are you today? At this point, could you let me know the exact OS version of your iPad and the versions of the mobile apps you're using (both ours and Excel's)? In addition, here's how to attach screenshots here: If that doesn't work (if you're using a mobile device), maybe you'll need to…

Thanks for your interest in this @"Fredericw"! Sadly, if you don't see this available on your new desktop app it means that it's not yet available to you (it's still in a closed beta phase). Worry not though for you'll get plenty of email notifications once we roll it out to all of our users! Welcome to our Community and…

Sorry to hear this @"RafaelG". Have you tried any troubleshooting steps so far like re-installing the software on the affected device? If the issue persists, could you post a screenshot of the exact error you see on your screen so we can investigate further? Thanks so much and welcome to our Community too Rafael!

I'm glad I could help with this and also thank you for the feedback @"barakm" - it's most appreciated and I'll make sure to pass it on to the relevant team. If there's anything else you'd like to add, don't hesitate to get back in touch; we're always a post away :grin: Have a lovely week!

Sorry to hear this @"Ryydy". Can you reboot the affected device and let me know if you're still getting the same error when uploading your file(s) via our mobile app? If you do, please forward me a screenshot of the last screen or the error message you get so I can have a further look into this. Thanks in advance and…

Welcome to the Community @"Udar"! I'm sorry these instructions might seem a bit off - they're referring to an older version of our mobile app. The current steps are these: * Open the Dropbox mobile app. * Tap on your account's settings on the bottom right of the screen. * Look for Camera Uploads. * Toggle it to off. If…

Hello @"Shelley S.5" - welcome to our Community! I'm not really sure to what you're referring to or what exactly is troubling you; could you elaborate on your inquiry please? To better help with this, I'd need the following info: 1. What exactly are you trying to accomplish? 2. What's not working for you? Could you share a…

Hello @"barakm"! Welcome to the Community and thanks for using Paper :smile_cat: I'm glad to let you know that this option already exists. Just type 3 #'s and leave a space and you're good to go! Here's a screenshot of how it looks like: These are the 3 levels of headers in a Paper docFor more information, please refer to…

Thanks for the report @"Gillrado"! @"robertcz" :Thanks for letting me know this detail Robert - it's really helpful. At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here:…

Thanks for the updates @"robertcz" & @"MTN_SSC"! I can see that the common denominator here seems to be Windows 7, the 64 bit version,yet, I'd like to also check if there's an antivirus, firewall or even a proxy/VPN setting that could be causing this so -at your earliest convenience- please let us know if there's any of…

Hey @"Sondos944" - welcome to our Community! What @"Здравко" mentions is valid for files that are explicitly within shared folders. If you'd like to update/change this file on one location and have the changes reflect on other places (other folders, shared folders etc.) too, this won't be possible as these files would be…

Thanks so much for following up on this Steve - I'm truly obliged! I'm sorry I didn't get the chance to get back to you earlier; things are hectic these days :confounded: In any case, I'm glad to hear that my suggestions pointed you towards the right direction and I'm always around if you come up with any Dropbox question.…

Hello peeps (@"alan78" & @"tuneman76")! Sorry to jump in but have you by any chance tried a reinstall of our desktop app on the affected computers? If that doesn't help, could you give a clean, advanced re-install a go and let us know if you're still noticing this issue?

Hello All - thanks for your reports! I've relayed the details of this problem to our engineering team and from here, they’ll evaluate the issue at hand and work toward a solution. While I can't say exactly how long this will take, I’ll keep a close watch on the team’s progress and we'll let you know more as soon as we have…

Sorry to hear about this Brian. Could you forward me a screenshot of the exact error messages you get so I can have a visual too? In addition, is your iPad's OS, our mobile app and the Excel app up to date (latest, stable versions)? Thanks for your reply in advance @"Bricroq". 

Thanks for your swift response Michael! I just sent you a brief message so we can investigate further. Take a look at your inbox and we'll take it from there. It goes without saying that we'll update this thread with our findings too. Talk to you soon @"Michael D.105"