Walter Dropbox Community Moderator

What seems to be the issue exactly @"vickyelynn"? Could you share a screenshot of what's not working for you and the steps you take to do it so that I can get a better understanding of the matter at hand? While we're at it, are you using the desktop app, our mobile application or just the website to access your Dropbox…

I'm sorry about this Cyndi - may I reach out via email to your Dropbox associated address so we can work on this together? Just note that from what I gather, you're deleting those files from within your Dropbox folder (which you access through your Mac's Finder) and as the desktop app is running on your computer, it syncs…

Could you guide me through the exact steps you took to do this @"CyndiN" ? In any case, if you are close to being over - quota on your account you can do any of the following: * Upgrade your account – check out www.dropbox.com/plans for other information if needed. * Increase your quota using referrals bonuses or other…

In that case, I think you'd be interested in the Dropbox Badge as you're correct to think that the flow you described would possibly generate conflicted files @"KeyBlue". If you are sharing the data between computers you must NOT run the application on more than one computer at a time as this will generate file conflicts…

Probably for the reasons mentioned in my second reply here on this thread @"KeyBlue"! Can you not right click on them to set them to be "Online only"? Any additional information will be much appreciated.

Thanks for the follow up @"farmeron" - I appreciate it. This has been extensively discussed on the thread I'm linking below so feel free to take a look there as well for more information: https://www.dropboxforum.com/t5/Syncing-and-uploads/Smart-Sync-still-taking-up-local-space/td-p/284499/page/11 Let me know if there's…

Hey guys ( @"NathDM" & @"Paul K.11" ) - sorry to hear about this. Now, in regards to the matter at hand, kindly note that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at). On the other hand, if…

Oh, and by the way, if you're on Spectrum (Internet Service Provider) note that there's a small outage going on as reported on our status page: https://status.dropbox.com/

The 405 is a pretty generic error and usually indicates a problem with your script and/or your web server. At the moment, I'd suggest using another browser to access your Dropbox account Freddy. Perhaps, you'd need to contact Microsoft and let them know about this too in the meantime. If there's anything else I can do from…

Hey Sam - thanks for getting back to me so swiftly! While I'm not sure if this addresses your concern, I found a thread that has extensively gone through this matter and also has an update from an expert from my team that describes our current position on this one. Here's a directly link for that thread:…

I can't be sure about this as I don't have much info at the moment Sam - could you share a screenshot of where you spotted the discrepancy so I can have a better look into this? While you're at it, could you also tell me your desktop app's exact status? Thanking you in advance @"ennik1009" !

I just did (thus creating a ticket for you with ID: 8948892)! Take a look at your inbox for my message and we'll take it from there. Thanks!

I see, thanks for that piece of information @"Sirspam" ! Would it be OK if I reached out to your Dropbox associated email address so we can have a further look into this with all of my tools available?

Thanks for that @"Sirspam" ! This might be a long shot but could you force quit the "Runtime Broker" process and try again? Could you also check if there are any pending updates for your computer's OS? 

Thanks for the swift response @"Sirspam" - much appreciated! At this point, in order to fix this issue, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager"? Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may…

Hey there @"Sirspam" - sorry to hear about this. In that case, I'd suggest a clean, advanced re-install. Let me know how it goes!

Glad I could help Freddy - just let me know how this works out in the end!

No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser: * Click the Start button. * Click Settings. * Select "Updates & Security. * Click "Windows Update" * Click "Check for updates" Windows 10 will connect to Microsoft and check for…

I can't be sure about this based on the provided information Freddy - have you checked for any pending updates on your browser maybe? 

Hey there @"Freddy711" - I'm not seeing anything over here, can you try clearing your browser's cache or another browser for that matter? Let me know of any updates! PS: Just for future reference, if you're worried about an outage from our side, you can always take a look at our status page at: https://status.dropbox.com/ 

Thanks for letting me know about this @"KeyBlue" - could you try attaching the screenshot from the 'Photos' button directly above your reply (as you write it)? Alternatively, you could upload them to your Dropbox account and share a link to it (or them). In the meantime, note that there are various places to see the size…

Thanks for your updates and happy Monday fellas! @"farmeron" : Thanks for your feedback on this one - I'm passing it on to our dev team for future consideration. @"KeyBlue" : The syncing of your edits should be instant in this case (assuming that your desktop app is working properly that is) so this shouldn't be an issue.…

Hey there @"minerolywa" - welcome to our forums and happy Monday! There should be a box to tick at the left side of the deleted files in question through which you'd be able to mark more than one files to permanently delete (if needed that is). I was able to select them by hitting Ctrl + A on my deleted files page - have…

Thanks for the additional info on this one Dan - would it be OK if I reached out to you via email to your Dropbox associated address so we can have a better look into this and with all of my tools available? In that way, I'll be able to escalate your request as a question to an expert of my team and see if it's really…

Hey there @"Lemmings" - welcome to our forums! As you've probably noticed by now, we don't have a way to turn off digest emails for the entire team right now. As a workaround, each individual user on the team can turn off their own digest emails. The steps to do this, if you want to share them with your members directly,…

Glad to hear that and thanks for the update @"KeyBlue"! Now, in regards to your concern, note that syncing your files can take time if you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing has completed. You need to be patient and let the files sync -exactly…

Automate it how exactly @"DawgMob" ? I guess it's not needed after all as your file requests will remain open for as long as you want. Others will be able to upload to your account through the same link (file request). If, by any chance, you'd like to change your file request once it's created, follow these steps: * Sign…

At this point the next step is a clean, advanced re-install @"leboyd" ! In the meantime, you can access your Dropbox files through our website at https://www.dropbox.com/ . Let me know of any updates please!

Glad to hear this helped @"LeeDee" - should you ever come up with a Dropbox question, please let me know. In the meantime, thanks for using Dropbox and have a lovely day/night ahead!

I see - thanks for the visuals @"leboyd" At this point you'll need to re-install our desktop app as there seems to be an issue with the software currently installed on your computer. Please use the offline installer from the page below: https://www.dropbox.com/downloading?build=67.4.83&plat=mac&type=full Keep me posted on…