Walter Dropbox Community Moderator

I see; thanks for pointing this out @"noteimporta". Would you like me to reach out via your Dropbox email address to have a further look internally?

Thanks for the additional information @"noteimporta"! Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this? Thanks so much!

Hello @"noteimporta" - welcome to the Dropbox Community and thanks for using Paper! @"noteimporta" wrote:After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links. Could you first walk…

Hello @"gavin3" - welcome aboard and thanks for using Dropbox! It's true indeed that, at the moment, you can’t prioritize folders or package files. I won't be able to comment on when or if this might get implemented ; feel free to share your thoughts and ideas about this under the relevant section of our Community though;…

Ah, I see now; thanks for clarifying this! For starters, the best solution for such an amount of data would most likely be our API. In case you have to do this via the website, you'd need to do it in small batches and again, it's not guaranteed that it will work as uploading files to dropbox.com is limited not only by the…

Hi @"KVC1" - welcome to our Community and happy Monday! I'm sorry I don't have any updates to share on this at the time. In the meantime, feel free to post your thoughts, ideas and suggestions on the relevant area of our Community. * https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000 Let me know if you have any…

Hi @"MatthewC328" - I appreciate your feedback on this. As you can see in this thread, we've heard our users' reports and started working on it. As per @"DavidZ"'s latest update (you can see it on the top of this page), the fix will be rolling give or take around Wednesday. Thanks for your patience in the meantime. 

Hi @"trodriguez2011" - welcome aboard! I'm not sure to what exactly you're referring to here; could you please elaborate a tad on this specific part? @"trodriguez2011" wrote:It sounds like you're suggesting that I would have to perform the upload in 100 batches. Just to make sure we're on the same page, could you also…

I'm glad we managed to resolve this in the end @"loomy"; thanks for keeping me in the loop! As always, we're always around and happy to help if you have any Dropbox questions in the future! Have a wonderful weekend! 

Thanks for keeping me in the loop here @"loomy"! If you're still experiencing this, please let me know and I'll create a ticket to work on this with you asap. 

Hi Blake! If I have to be honest, I'm not getting the same results on my end. Could you try clearing your browser's cache, a private browsing window or even a completely different browser merely to exclude browser specific issues? If the error you get is persistent across multiple browsers, please forward me a screenshot…

Thanks for the nudge here @"areynoso"! Truth be told, I replied to you yesterday and I also sent you another email just now (the same as you seem to not have received it). Could you check your inbox again? Are you not getting my emails?

Thanks for keeping me in the loop @"loomy"! At this point, could you try re-installing the app on the affected computer and let me know the results? If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?

@"areynoso": I just replied to your email so please take a look at your inbox for my latest message. @"Niccodemure": Have you tried having those users move those files from their end (and machines)? If you do perform those actions from their devices and still notice this, please let me know and I'll send you an email to…

I just sent you a brief email to work on this internally @"areynoso"! Whenever you find some spare time, please take a look at your inbox so we can pick this up from there.

I see @"areynoso". Thanks for the speedy reply! At this point, I'll need a visual of this happening so may I reach out to your Dropbox associated email to work on this together?

In this case, could you have your colleague Jon delete this file (and any other affected ones) from his computer too @"areynoso"? Let me know how it goes!

Hi @"areynoso"; sorry to hear you're having issues with this. Could you please clarify if you're indeed moving those files or copying them for me? Also, did you get the chance to check my other suggestions a few posts above yours in this very same thread? Let me know what you find and we'll take it from there!

Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team. As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information). Take a look at your…

Hello @"Peter9927" - welcome to our Community! While you can easily do this by having both accounts open through a web browser (one of them will need to be through an incognito window) and drag-n-dropping the files you'd like to move, we also have a dedicated Help Center article on how to move files between accounts…

I see, thanks for the additional information @"loomy"! Could you send me a screenshot of an example of this showing a file you deleted re-populating your Dropbox folder along with the desktop app's exact status so I can have a better look into this?

I'm afraid I won't be able to help with that @"Newtoforum123". Perhaps it would be better to use a web search to find what you're looking for in this case as I won't be able to help with Google's 2 step verification feature. That being said and as I'd like to help as much as possible, here's an article from Google's…

Thanks for your swift reply @"HD3". I just sent you an email (thus creating a ticket for you) so we can investigate further with all of our tools at my disposal. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks so much for your cooperation!

I'm glad I could help @"Newtoforum123"! No worries about the additional questions btw; just fire away :laughing: In the meantime, enjoy the rest of your day!

Hello @"Newtoforum123" - welcome to the Dropbox Community! Files that were shared with others via a shared link with an expiry date (or via our Transfer feature) won't get deleted when the expiration date comes. It just means that others won't be able to access the mentioned link to get to the files the link points to as…

Sorry to hear about this @"HD3". As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this? Thanks in advance for your reply and welcome to our Community!

Good day to you too and welcome to our Community Sergio! Could you let me know what your account's plan tab is reporting at the moment? If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply. If you see that you're on a Plus Trial, follow the guide in the following…

Sorry to hear you're having issues with this @"kelseyrowe". Could you clarify the steps you take to export this file to your mobile device and also share a screenshot of the exact error you get so I can invetsigate? I'm also wondering if you've tried doing this on another wifi network other than the one you originally used…

Sorry to hear you're having issues with this @"Klabbe". Do you happen to have any symlinks in your account? @"Klabbe" wrote:Seems strange dropbox would try to upload the "Relocated Files/Default" folder in the first place, it's not even located in the dropbox or even root user directory but in the Shared directory of…

Thanks for your swift reply too @"loomy"! Could you clarify if those files were within a shared folder? In that case it would make sense that you don't see an option to permanently delete them but only to restore them. In any case, if you'd like to permanently delete your files you can do so from the Deleted Files page…