Walter Dropbox Community Moderator

Hey there @"mattypoo" - how are you today? Have you, by any chance, tried another software to open the files you're trying to access when you get this error? While you're at it, could you let me know your desktop app's exact status? Is it 'up to date' or still syncing? If you're still getting the same error, could you…

Ah, I see now. Thanks for the clarification Mimi. At this point, could you please try unlinking and relinking your account to the affected device? Should the issue persist, please send me a screenshot of how this problem has manifested itself on your end so that I can have a concrete view of the matter at hand. Thanks!

Sorry to hear about this @"Vladan76". If you've made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest logging a ticket with our team so we can help further with all of our tools available. You can do so from the following page: https://www.dropbox.com/support Make sure…

Even though I'm an official Moderator here in the Community, I don't have a view of your account's specifics @"rajeevba". For account specific inquiries, especially for restoration cases, you'll need to log a ticket with our support team. I'd also urge you to check the Events page, in the meantime, to see if you can find…

Have you restarted your computer since you first noticed that happening @"yiorgoscy"? Can you see any syncing icons on the said file? Can you see it online on our website? Could you maybe rename the file and try to upload it again? Let me know what you find!

Thanks for letting me know about this @"turtleh" - glad to hear you managed to resolve your concern in the end. Since you've discovered that this is a problem with your connection, I'd suggest letting your ISP now about this too in case they need to amend something on their end. Let me know if there's anything else I can…

So are you back up and running now Mimi?

Thanks for the additional information @"rajeevba" - much appreciated! The files you are seeing being added are "resource forks" or "extended attributes" (xattrs) that are hidden additional information that are part of the file but can't normally be seen. Please note, while Dropbox is generally able to sync these file types…

Thanks for the additional information @"JB1759" - much appreciated. As this turns out to be an account specific inquiry, I'd recommend that you logged a ticket with our team and ask directly. You can do so from the following page: https://www.dropbox.com/support Let me know if there's anything else I can assist with in the…

Hey there @"yiorgoscy" - how are you today? Could you check 2 things for me? 1. Are those files located inside your Dropbox folder? & 2. Is your desktop app running? If so, could you tell me its exact status at the moment? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see…

Hey there @"turtleh" - sorry to hear that! Could you please clear your browsers' cache and try again? If that doesn't work, you can also try an incognito window or another browser with no extensions/plugins running. If you could check for any pending updates on your browsers as well that'd be awesome. Keep me posted on…

Thanks so much for keeping me in the loop @"zeili12" - most appreciated! I'm glad you were able to clarify this in the end and I remain at your disposal, should you come up with a Dropbox question in the future. Have a good one!

Hey there @"zeili12" - happy Monday! Do you have any updates on the matter? 

You should be able to achieve this by having your VAT ID reflect on your account's name and/or surname fields @"riodda"! If you'd like account specific assistance, you can log a ticket with our team through the following page: https://www.dropbox.com/support Let me know if there's anything else I can assist with. 

Hey there @"JB1759", sorry for the tardy response; are you still having issues with this? As you've found out, there is a limit of individual shared link recipients and shared folder invitations per day for Dropbox Basic, Dropbox Professional trial, and Dropbox Business trial accounts. The error message “You've hit the…

Hey there @"MimiB" - sorry to hear about this. This might sound far fetched but could it be that you're running the desktop app without admin rights (on the computer at hand)? If that's the case, note that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables…

Following up to my previous response here @"KAPink" - is it possible that you're not the owner of the said folder and that's why you're unable to move it out of the team folder? PS: I un-accepted the solution to this thread until we get a concrete view of the matter at hand to avoid any confusion. 

Hey there @"rajeevba" - how are you today? As I'm not sure I understand, could you please provide me with a screenshot of the problem at hand? Do these files preview normally on our website? What is your events page showing? On a side note, how did you upload them in the first place? Also, if you're using the desktop app,…

Sorry to hear you're having issues with this @"KAPink"! Could you forward a screenshot of the exact error you get so that I can get a better understanding of the matter at hand? Thanks!

Thanks for sending along your billing feedback @"riodda" ! I’ll be sure to pass this along to the team. In the meantime, as already mentioned, you can use the steps outlined in the following Help Center article: https://help.dropbox.com/billing/plus-change-invoice-information Let me know if there's anything else I can help…

Hey there @"ThinkMattClark", sorry for the delayed response. I understand your concerns when it comes to 'Online Only' files as those don't actually reside in your computer's ****** drive as a whole; rather than taking up a minuscule amount of space (stored information about the file, such as its name and size) of the…

In that case, your question is best suited for Adobe's forums @"zeili12" - have you tried reaching out to them directly?

Hey there @"zeili12" - how are you today? I'm not sure what you're trying to accomplish; could you elaborate on this please? Are you referring to our active integration with Adobe perhaps? Or you'd just like to have your Adobe files inside your Dropbox Folder? Note that when it comes to our desktop app, the Dropbox…

Thanks for the extensive feedback on this one @"aaronbieber" - I'll make sure to pass your additional comments to the dev team. Should you have anything to add in the meantime, do let me know please.

I'm sorry this persists @"olofedsinger" - I've gone ahead and sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of my tools at my disposal. Take a look at your inbox (ticket with ID:9194507 ) and we'll take it from there. 

Could you post a screenshot of the last screen when this happens @"olofedsinger"? Can you also confirm that you're using the steps mentioned below to upload your files in the first place? https://help.dropbox.com/desktop-web/add-files Thanks!

I'm not sure why this is happening for you @"olofedsinger" - could you try using another browser or an incognito window after having cleared your browser's cache with no extensions or plugins running? If the issue persists, please send me a screenshot of any errors you might be getting to investigate further. Thanking you…

Hey there @"olofedsinger" - how are you today? If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to. In that case, all you need to do is close your web browser to cancel the upload completely. If any files were…

I'm not sure I follow @"riodda" - could you send me a screenshot of what you describe? Thanks in advance and happy May!

Hey there @"Dolphin_R" - sorry to hear about this. Can you please send me a screenshot of the exact error mesage you get so I can investigate further? While you're at it, what is the desktop app on your computer stating at the moment? Is it 'Up to date' or still syncing? Any additional information you can provide will be…