Walter Dropbox Community Moderator

Thanks for those @"Etwhalen9090" - they're really helpful! If you're on a plan that offers Smart Sync, just right (or control) click on the folders you'd like to mark as Online Only and set them as such. If, on the other hand, you'd like to utilize the selective sync feature which helps free up space on a computer, you'll…

Thanks for the extra details there @"Etwhalen9090". I'm afraid you lost me now :scream_cat: Can you take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing? When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not…

Oh, I see now. Thanks for clearing this up for me @"Etwhalen9090"! Just to make sure we're troubleshooting the right thing here now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar?

Thanks for the report @"Tim P.9". As you've done some troubleshooting already - great job by the way - I'll have to ask you to try to repro this issue on a brand new OS profile on your Mac device to see if this is somehow related to your user profile. To do this, please create a brand new local Operating System user…

Hi @"johnnyrfingers" & @"Jules3" - welcome to the Dropbox Community; I'm always happy to see new faces around! As per your query now Johnny, Jules is correct; as long as you're sharing folders with others, they'll be able to see your email address and name (as registered on your Dropbox account that is). I hope this clears…

I see. Thanks for the additional details Mart. Could you see if this is also happening on another browser or an incognito window with no extensions or plugins running? If you're editing (overwriting) your file within your computer's Dropbox folder directly when you notice this happening, I'd really like to investigate…

Hi @"markbroemer" - welcome to our Community! This definitely sounds strange; would you like me to reach out via your Dropbox associated email address so I can look into this with all of our tools at my disposal? In the meantime, could you forward me a screenshot of the error you get when you access the mentioned -now…

In this case, I'd suggest a re-install then @"CBrubeck". Just make sure to use the offline installer of our latest, stable build during that process (found below): https://www.dropbox.com/downloading?build=85.4.155&plat=mac&type=full Let me know the results!

Thanks for the additional details @"CBrubeck" - they're most appreciated. Could you check if Full Disk Access has been provided to our app as well? To do this, go to System Preferences>Security & Privacy>Privacy and Select Full Disk Access from the left and ensure that the Dropbox App has its box ticked (you will need to…

Thanks for the swift response @"JBHorse". I'm sorry to ask, is the screenshot taken from Word Online or within the Word app itself? To help isolate this issue, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) *…

Hi @"Etwhalen9090" - how are you today? To be completely honest, syncing can take some time with this amount of data; worry not though for you should be able to adjust your bandwidth settings to boost this process up a bit (or more - always depending on your needs). You can always check the app's status within your…

I'm sorry, I still don't see the app's status @"CBrubeck". Nor any syncing icons on your files to be honest. Can you take a look at the Dropbox icon in your menu bar and see if it is syncing? When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then…

Hello @"JBHorse" - welcome to our Community! That sounds a bit strange; can you send me a screenshot of how this looks like so I can have a better view? Also, can you check your timezone in your account's settings and on your computer and let me know what you find? Thanks!

Hello @"CBrubeck" - welcome to the Community! I'm not quite sure of the problem's nature, could you elaborate on (or share a screenshot of) this? @"CBrubeck" wrote: It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when…

Thanks for following up and providing the extra details here @"ajw1414". I'm still not sure how shared links to files of yours can be altered after running a macro in Excel; I'd love to look into it though. Therefore, would it be OK if I reached out via the email address that's connected to your Community's profile to dig…

Hi @"baturayozden"; how are you today? I'm sorry to hear about this; I know this can be quite frustrating. Good job contacting your bank about this too as they'd need to amend this on their end. As per your inquiry, note that you can reach our support team through the following page…

Sorry to hear about this @"bnmitchell". As I'd need to take a look at your account's and devices' logs to better help with this, would you like me to reach out to your Community's email address so we can look further into this? In the meantime, have you checked the version history of an example file that's showing this…

Thanks for your swift response Oliver. I just followed up internally so we can look further into this. Take a look at your inbox for my message and we'll take it from there. Talk soon via email :envelope:

Hello @"ajw1414" - welcome to the Dropbox Community! Your inquiry echoes a discussion I had with some other users almost a year ago. Could you take a look there and let me know if it helps at all? Thanks!

Hello @"oliverwisholm" - welcome to our Community! As this would require account specific information to drill into, would it be OK if I reached out via the email address that's connected to your Community's profile so we can have a further look internally? Let me know here and we'll take it from there Oliver! 

Hello @"mmllr" - welcome to the Dropbox Community! You can change the automatic camera uploads import preferences from within your Dropbox preferences on your computer. To do this, you can do the following on your Windows device: • Click the Dropbox icon in the system tray at the bottom right of your screen and then click…

Glad to hear this helped Dan! If you ever come up with a Dropbox question in the future, feel free to let us know; we're always a post away :grin: Have a great rest of your day! 

Hi Dan; how are you today? It sounds like Dropbox has not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'. After this is done then, please try…

Hi @"Sam-htg" - how are you today? I'm sorry to hear you're having issues with exporting this specific file to Instagram; have you tried renaming it and exporting anew or exporting it through your Offline Files tab within our mobile app? Can you also restart your mobile device and/or try another network or over cellular…

Hi @"Tyrrell"! As I'd really need an account and device specific view to better advise on this matter (this is exactly why we had to switch to email communication with Rob as well in the post you quoted), would it be OK if I reached out via your Dropbox email address to have a further look into this with all of our tools…

Hello there @"JhonyWalker" - thanks for the report! As your inquiry echoes the OP's description and some similar reports we had from other users, I moved your post under this thread to keep things neat around our Community. As @"John L.2" mentioned above, our team is looking into this matter while we speak while, in the…

Hello @"bcombs"; thanks for the report! I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query. As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your…

Sorry to hear this persists @"kajakiem". Let's have a look now! Could you let me know if those files are synced locally to your device or if they happen to be set to 'Online Only' via your desktop app's Smart Sync settings? You can verify this by checking your files' syncing status icons if needed. Also, is your desktop…

I just found your ticket on our system and contacted you via that. Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there. 

Thanks for providing me with a visual too @"noteimporta"! As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take…