Walter Dropbox Community Moderator

Hi @"RUST-REPUBLIC" - welcome to the Dropbox Community! I'm not really familiar with this kind of setup; care to explain how this should work and how Dropbox comes into play in this scenario? On a side note, the shared link you mentioned in your post is not an active one as I can see; could you recreate it and try again?…

Hi @"TalSeg7" - happy 2020! I'm sorry to hear you're having issues with uploading your photos on our mobile app; let's find the culprit now! To cover all bases at this point, I'll need you to try doing this over cellular data with your wifi closed and vice versa. Do you get the same results? On a side note, can you find…

Thanks for your extensive reply and your invaluable feedback on this @"mr c.1" - I appreciate you took the time to let us know all the troubleshooting you've done so far. Your description and most of the pain points you listed makes me wonder about the total amount of files you have in your Dropbox account since the…

Thank you both for your clarifications on the matter @"u_kadru" & @"Mattias3"! If you'd like to look into this further, please go ahead and log a ticket so our team can investigate with account and device specific information. Ping me the tickets' IDs here and I'll make sure to get to them as soon as possible. On a side…

Hi @"Mattias3" & @"u_kadru"; I'm sorry for the late reply. Based on your desription, I believe you are seeing an issue with file locks - correct me if I'm wrong please. As you noticed, our desktop application is unable to sync some types of files left open by certain applications. When this happens, Dropbox will report…

Hi @"matryoshkan" & @"mr c.1"! I'm sorry to hear you're having issues with downloading your files from our website; let's see what we can do to tackle this now. At first, could you let me know if you're running our desktop app on your computer? This would help a lot since all of your Dropbox files reside within your…

Hey @"ArtyomK"; how are you today? As my colleague @"Jane" is currently out of office, I just went ahead and sent you an email so we can dig deeper into the issue you seem to be having. Whenever you get the chance, please take a look at your inbox for my message and get back to me there so we can pick this up from there.…

I'm sorry to hear you're having issues with this @"ryanmuir". Just to make sure we're on the same page now, could you elaborate a tad on the matter that seems to be troubling you and, if possible, forward me a screenshot or two so I can have a visual of the matter at hand too? I'm guessing that you're seeing a permissions…

I'm sorry for the late reply Helmut. I just sent you an email so we can work on this together. At your earliest convenience, please take a look at your inbox and we'll take it from there. Talk to you soon @"Helmutsg" :envelope:

Sorry to hear you feel this way @"21timothy". This feature was actually re-enabled after we heard your feedback in this very same thread so could you please elaborate a tad on the matter that's troubling you? On a side note, do you happen to be using a beta version of the desktop app? I'm only asking because I just checked…

Thanks for following up on this so quickly Helmut; I appreciate it. May I reach out to your Dropbox associated email address to have a further look into this with all of our tools at my disposal? If needed, I'll send this to an expert for additional investigation but I'll need to check your device's logs internally first…

I'm sorry to hear you're having issues with this @"MariaJ". For troubleshooting's sake, could you forward me the desktop app's exact status as shown within your menu bar on the affected machine and provide some additional info in regards to the issue you seem to be having? Thanks a bunch and welcome to our Community too…

I'm sorry to hear you're having issues with this @"Helmutsg". Let's have a look into this now. Just to make sure we're troubleshooting the right thing here can you include a screenshot of the Camera Uploads settings in the Dropbox app in your next reply here? If you could also send a screenshot of the Dropbox permissions…

Hi there @"vicki5scott"; welcome to our Community! The mentioned message (email most likely), is referring to a Dropbox Transfer you initiated from your account (for the referenced file) and is informing you that the recipient(s) haven't yet accessed/downloaded the content from your transfer and the link will expire at the…

Thank you so much for the additional details @"Philminh"; they surely help paint a better picture of the matter at hand. I'd really like to have a further look into this, if you don't mind me reaching out to your Dropbox email to work on this together that is, so just let me know! On a side note, can you try another…

Sorry to hear that @"Philminh". Can you let me know your device's OS and the version of the browser you use? Also, does this happen for an app specific folder for you as well or for all of your folders? On a side note, I think that those could be resource forks or extended attirbutes (these are hidden information…

Sorry to hear you're also having this issue and that this had to be your first post in our Community! Nevertheless, it's always nice to see new faces around so welcome aboard! Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering…

Hi again @"MHBoise" - that was quick! Can you first clarify what you mean by "the symlink I created no longer works" ? Are you getting any errors? Could you post any relevant screenshots so we can get a better look? Also, as moving the Dropbox Folder via the CLI is not supported at this time, you may want to consider…

Thanks for the updates @"mbrendandyer". Can you check if your Windows device allows for downloads/installs of apps outside the Microsoft Store? You can check if that's the case and change the setting according to your needs from your device's Settings>Apps & Features. Let me know how it goes! 

Hello @"ab26" - welcome to the Dropbox family and thanks for posting your first question! While there's no direct indicator, Dropbox needs to maintain a connection to the Internet in order to determine when to sync while in order to take advantage of LAN sync, all computers need to be connected to a LAN and the Internet at…

Thanks for letting me know about this @"mbrendandyer". It sounds like your device is not enabled to use our desktop application; could you let me know what kind of a computer this is? Is it running an ARM processor by any chance? If that's the case, you can use the Dropbox for Windows 10 in S mode app which is similar to…

If reinstalling it didn't help much @"mbrendandyer"; you can try a clean, advanced re-install. Let us know of any updates!

Sorry to hear about this @"Joshiiwasan". If this is happening for files indeed (and not folders), I'd really like to look into it. Can you send me a screenshot of the options you get when you right click on files that reside in your Dropbox folder? Thanks! 

Sorry to hear about this @"mkabischev". Can you let me know if you're running the most updated version of your iPad's OS and our Paper app's as well? We'll take it from there once you get back to me with this piece of information! 

Hi @"SyberKnight" - how are you today? If you restore the file in question, the shared link to it should work normally; are you getting an error when accessing it perhaps? If so, could you forward me a screenshot so I can have a look as well? Thanks!

Thanks for the report @"Squashskills"! I've just sent you a ticket to the email address connected to your Community's profile so we can have a further look into this. Whenever you find some spare time, please take a look at your inbox and we'll take it from there. Talk via email soon :envelope:

Sorry to hear you're also having issues with this too @"DianaScutelnicu" - let's see what we can do now! Just to make sure we're troubleshooting the right thing here, could you get me the desktop app's exact status as shown within your computer's system tray/menu bar? If it's not running, you'll need to re-launch it or…

Thanks for your swift reply @"JK1736"! I've just sent you a brief message so we can investigate further. Whenever you get some spare time, please take a look at your email's inbox and we'll take it from there. 

Thank you for your quick response as well @"JK1736" - I'm glad I could help clear this up. What I'd suggest in this case now is this: Create a designated 'for edits' folder, copy or move the files you'd like there and keep it relatively small in size for situations where you need to work on the files that will be accessed…

Hi @"JK1736" - welcome to our Community! When it comes to 'Online only' files, note that these aren't the real files, rather they're mere placeholders (that take up miniscule space compared to the real ones). The 3rd party app, Microsoft Office in this case, that's trying to access them is having troubles opening/editing…