Walter Dropbox Community Moderator

Hey there @"jplopezy" - how are you today? As I'm not sure I follow here, could you post a screenshot of what exactly you're referring to? Thanks!

Thanks for the update Vlad - most appreciated! All's well that ends well I guess - right :wink: In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away! Have a lovely weekend guys (@"VladBusca" & @"CoastalAnn"). P.S: For Ann's…

I'm happy to hear this worked out well for you Ann and thanks for circling back keep me posted too; I appreciate it. Should you ever stumble upon an issue with Dropbox, please let us know; we're always a post away :wink: Have a wonderful weekend!

Sorry to hear you're having the same issue @"CoastalAnn". As I haven't heard back from Vlad yet (we're still working on it), could we try another approach on this? Can you try unlinking your account and selecting the desired location upon re-linking it? Let me know how it goes Ann!

Thanks for showing your interest in this people ( @"Genevieve222" & @"aap2" ) - I'll make sure to add your comments in my feedback report to the relevant product team. That being said, I also moved this to the 'Share an Idea' section for better visibility and so that other users can upvote this feature request - an option…

Yes, correct @"aknyc". Just keep in mind that the mobile app is a file viewer that allows you to preview the files, photos, and videos in your Dropbox folder directly on your mobile device. Unlike the Dropbox computer application, the Dropbox app does not automatically store files locally on your device. This is because we…

Thanks for the screenshots Vlad! As there quite a lot processes that could be causing this, I've followed up internally via email to your Dropbox associated address so we can work on this together. Take a look at your inbox please and we'll take it from there. 

Sorry to hear this persists for you Vlad. Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further? 

Hey there @"YSol" - sorry to hear you're having issues with ths. Could you provide some more information on this or share screenshots depicting the discrepancy you mentioned along with the steps you take to result in it? By the way, if you're indeed running the desktop app, what's its current status? Also, how is this…

Hey there @"VladBusca" - sorry to hear that! Can you send me a screenshot of the exact error you get? Also, could you please let me know if you've restarted your computer since you first noticed this? If you did and this persists, could you access your task manager and see if there are any processes that could be accessing…

Thanks for the swift response too @"aknyc" - much appreciated! Let me re-iterate my last message and clarify that if you have this option enabled, the files you upload through our camera uploads feature will be saved in full-resolution files in iCloud also storing 'optimized' versions on your phone itself. As…

Hey there @"aknyc" - how are you today? I'm not sure I understand your query, could you please elaborate for me please? If you have iCloud Photo Library enabled (this is an Apple setting that stores your photos and videos in iCloud), and have its "Optimize iPhone Storage" setting enabled, this will save your…

Sorry to hear about the frustration this has caused @"avcs". I'll try to help now! From what I understand you'd like to unshare folders that reside within your Team Folder(s). Note that all subfolders of a team folder have the team folder “building icon”, because they are shared with the same users that the team folder is…

Hey there @"jwool1965" - how are you today? At first, I'd suggest taking a look at the following Help Center article: https://help.dropbox.com/billing/cancel-free-trial Let me know how this goes!

Let me see what I can do and I'll get back to you as soon as I have an update on this one Denny. In the meantime, have a great day/night ahead!

Woah, thanks for sharing this information with our Community then Denny! I noticed that this is a recently published app but didn't check the Developer's info - I guess that would have been a hint along with your username here - right? Now, even though I can't comment on 3rd party apps, I appreciate you took the time to…

Thanks for contributing on this thread @"Dennyw" - have you tested this 3rd party app out yourself - therefore suggesting it - or you just heard about it?

Thanks for adding your voice to this feature request @"SJon" - I'll make sure to pass your comments on to our dev team for consideration. In the meantime, if my previous suggestions didn't work out well for you, you could give our Showcase feature a go as this is really close to what you'd like to achieve. Just note that…

Thanks for letting me know Mimi - I've just sent you an email so we can work on this together. Take a look at your inbox (ticket with ID:9236917 ) and we'll take it from there. 

No, sadly, I don't see them Mimi. Would you by any chance like me to reach out via email instead? 

Sorry to hear about this Mimi. Does this occur on other browsers as well? Could you please try the 'Photos' button from your reply's box? Alternatively, you can log a ticket with our support team through the following page and let me know the ticket's ID so I can locate it on our system and get on it asap. If you stumble…

Hey there @"CatWoman1" - how are you today? It sounds like you're referring to our camera uploads feature - am I correct to assume that? If this is true indeed, you'll need to use our desktop application and enable the automatic upload for this specific device (your Nikon camera) through the app's settings. Read on for…

Thanks for the additional info Mimi. I hope you had a lovely weekend; how are you today? Now, in regards to the screenshot you forwarded me, sadly, I'll need to ask for another one. Specifically, one where your files' icons are not covered by a context menu (like in the one you provided) and if possible, in which the exact…

I'm doing fine too @"shubh003" - thanks for asking! Let me clear things up for you at this point when it comes to our Smart Sync and selective sync features! Read on for more info: Smart Sync and Selective Sync enable users to choose which of their files and folders sync and take up space on their local device. With Smart…

On a side note, as you mentioned that you're a part of a Dropbox for Business teams account, have you considered using Smart Sync instead @"shubh003" ?

No, that won't be possible @"shubh003". I'll forward your idea to our dev team for their consideration though - thanks for the feedback. If there's anything else you'd like to ask or add, please let me know. 

Hey there @"shubh003" - how are you today? The best way for this would be to use selective sync to remove the folders you don't want synced to the computer in question as you won't be able to sync a Dropbopx folder to your account frmo two different locations (i.e. drives). Selective Sync is a feature that allows you to…

Sorry to hear about this @"Ddog800" - have you given the suggestions listed in this thread a look? Also, as this error message is coming from your Windows device, I'd suggest asking Microsoft directly as well. In any case, please let me know what you find!

Thanks for the updates on this one Mimi. Have you tried another browser to upload the screenshot depicting the problem at thand? Could you try uploading one again as shown below? Thanks in advance!

I've also passed your comments to your existing ticket so we can have all of your queries under one place @"JB1759" - I can see that a specialized member of our team has already replied to you there so please take a look at your inbox. Let me know if there's anything else I can assist with in the meantime.