Walter Dropbox Community Moderator

Sorry to hear about this @"Aboqusai". Just to make sure we're on the same page, could you forward me a screenshot of the problem as it's manifested on your end so I can have a further look into this for you? Thanks!

Hi all, Name: Walter About Me: I am a Moderator here in the Dropbox Community for a little over 2 years and I've been using and loving it for way more! I've been a gamer since I can remember myself and a music and anime lover as well. I Iike to consider myself somewhat artsy and somewhat nerdy while I am also into Sci-Fi…

Hey there @"MoniqueWill" - sorry for the tardy response; are you still having issues with this?

Sorry to hear that @"brandyhyatt" - have you tried the solutions mentioned in the page below? https://help.dropbox.com/desktop-web/cant-establish-secure-connection Let me know how it goes!

Thank you for that Monique! I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there. Talk to you via email soon!

Could you post your ticket's ID* here so I can locate it on our system and get on it? (*this is a 7 digit number)

I'm sorry about this Monique. At this point, the best way to get further account specific assictance is through our Official Channels, so I'd suggest that you logged a ticket with our team providing all the information surrounding your case so we can assist further with this account specific inquiry. Make sure to write in…

Sorry to hear you're having issues with uploading a screenshot here Monique - could you try from another browser as it's crucial to our troubleshooting process? If you're still having troubles with this, please let me know so I can reach out to your Dropbox associated email address to work on this together. Thanks again!

Oh, I see now - thanks for the update! While you're at it, could you try to login to your account from a computer as well and let me know if you're getting the same error?

Just use either of the buttons shown in the screenshot below: Thanks in advance Monique!

Thanks for the quick response Monique - much appreciated. I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this? Thanks! PS: Note that I removed your personal information for security purposes. If…

Hey there @"MoniqueWill" - sorry to hear about this. Could you elaborate on the matter for me though? Have you tried logging into that account and it's not letting you? Do you get an error by any chance? If you do, could you post a screenshot so that I can have a better understanding? If you don't remember your password,…

Thanks for the update and sorry to hear that @"faculabo". I guess you've rebooted your computer already so can you please check if this is caused by an antivirus, firewall or even a proxy/VPN setting on your computer? If that's not the case, please let me know. 

Glad to hear this worked out well for you @"faculabo" - I appreciate you taking the time to submit your feedback as well; I'll make sure to pass your comments on to our product team. Have a lovely day in the meantime and should you ever come up with a Dropbox question or issue, don't hesitate to let us know; we're always a…

Hey there @"faculabo" - sorry to hear about this. Kindly note that I moved your post under this thread so as to ping you my previous suggestions since you're having the same issue with the OP. Could you take a look and let me know how it goes? 

No, that won't be necessary @"Aurelioaustria" - just thanks for letting us know what did the trick for you after all! I'm happy to hear you managed to resolve your concern by toggling the Camera Uploads switch to off and on again. Should you ever come up with a Dropbox question or an issue, don't hesitate to let us know;…

Sorry to hear that @"mug123" - can I help somehow? Could you maybe elaborate on the problem you seem to be experiencing so I can assist further? On a side note, I removed the profanity from your post - please refrain from using such language around our Community in the future. If you'd like me to reach out to your Dropbox…

Hey there @"Aurelioaustria" - were you able to resolve your concern in the end? If so, what did the trick for you after all?

Sorry to hear you feel this way @"DeeRoche" - I wish I could help more. Unfortunately, without any additional information, I won't be able to. Should you need to look further into this, please go ahead and log a ticket with our team providing the specifics of the affected device through the following page:…

Have a wonderful week ahead too Chenoah - it's been a pleasure talking to you today. Should you ever come up with a Dropbox question or issue, please do let us know; we'll be glad to help! :rainbow: Cheers :rainbow:

Thanks for the useful link @"FieldsofDaisies"! I was able to preview the shared link with no problem on my browser (I'm using the latest stable version of Chrome) - this makes me think that the problem's root cause stems from something else - not something that we have control over. Perhaps the devices or browsers they're…

Just use the button(s) as shown below @"FieldsofDaisies" ! Thanks in advance!

Thanks for the additional information Chenoah - most appreciated! As I'm still unsure about where the problem lies, could you forward me the problematic shared link(s) to have a look on my end? Thanks!

Hey there @"FieldsofDaisies" - sorry to hear that! Could you first let me know how you linked your PDF file to your website and how are these people downloading the file in question and on what devices? While you're at it, can you aslo forward me a screenshot of the exact error message they get so that I can investigate…

Thank you for your elaborate response @"avcs" - most appreciated! I'll definitely make sure to pass your comments on to our dev team - thank you for the constructive feedback. In the meantime, I've just sent you a brief message to your Dropbox associated email address so we can have a further look at what's exactly…

Happy Monday @"Dennyw" - how are you today? I asked around in regards to your last inquiry and if you're indeed interested in a potential technology partnership with Dropbox, you can find information and a contact form at the bottom of: https://www.dropbox.com/business/technology-partners I hope this helped to some extent!

Thanks for the additional info and clarifications Luis - most appreciated! I understand you'd like to use Dropbox mostly as a back up of your files in your external drive and that's OK - just note that this will be a static copy of your files at the moment you sync. If you choose to run Dropbox sporadically as you…

Thanks for the additional info @"jplopezy" - most appreciated. I've just followed up internally so we can have a further look into this. Take a look at your inbox and we'll take it from there!

Hey there @"Luix" - how are you today? I'm not sure what you'd like to eventually accomplish -merely because Dropbox is mainly a syncing tool, not a back-up one- could you elaborate on your use case? Also note that our desktop application deed be used with an external ****** drive for as long as you can ensure the drive is…

Thanks for that @"jplopezy" but I still need more information. What's the exact status of the desktop app on your computer to begin with and which version of our desktop app are you using? It's currently on 72.4.136 for the stable version while the most recent beta version is 73.3.100. In addition, if we don't get a…