Walter Dropbox Community Moderator

Hi @"peter77" - welcome to the Dropbox Family and thanks for posting your first question on our Community! At first, could you let me know on what kind of device are you working on and what exactly seems to be troubling you? If you'd like to take a look, we have a dedicated Help Center article as per how to rename a file…

Hi @"Alex987"; are you still having issues with this? If so, have you tried contacting Google to ask about this directly? 

Hi @"MichaelP"; sorry to hear about this. Can you quickly perform a reinstall of the desktop app on the affected computer and let me know if you're still seeing this? If you do, I'd appreciate a screenshot as it would greatly help in pinpointing the cuplrit here. Moreover, please provide me with some additional information…

Thanks for reporting this @"debdm"! I've amended the link so it should be working fine now. Let me know if you need anything else and welcome to our Community! 

Hi @"Longhorn469" - welcome to our Community! I'm happy to let you know that you can share your ideas, suggestions or feature reqeusts in the relevant section of our Community. This would be the 'Share an Idea' which I'll cross link below for reference: https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000 Let me…

Your best bet at this point would be to utilize one of our core features which is shared folders @"SLWelsh". So instead of giving those permissions to other Windows users that are within your network, share a folder with them by using their email addresses. Let me know how it goes. 

Hi @SLWelsh - welcome to the Dropbox Community! What you notice is now expected as we implemented a fix in a new version of the Dropbox desktop application that ensures both consistent folder icons and file/folder permissions for items residing within the Dropbox folder. If you have files or folders in the Dropbox folder…

Hi Eileen; welcome to our Community. While I don't have a concrete solution to provide on this, as such issues tend to pertain to the team's accounts' setup, and I'd need account and device specific information to look into this, Jane's suggestions in the first page of this thread should help point you towards the right…

Hi @"sclarke1" - welcome to our Community Care to share the answer you found with us here as it might help other users bumping into the same issue? Thanks so much and happy 2020! 

Thanks for the quick follow up too @"MPapa"! Keep me posted on your progress. Until we speak again, have a lovely day! 

Hi @"MPapa" - welcome to the Dropbox Community! As this is not a shared link, rather than a copy and pasted URL from the address bar directly, what you described is normal and expected. If they want to share a link to a folder of theirs with you, they'll need to use our shared links feature and not just copy the URL of the…

Hi @"Clarence D."; welcome to our Community and sorry to hear you're having issues with this. Can you please follow these steps and let me know if they help at all? 1. Open the Dropbox app 2. Tap the menu 3. Tap Settings 4. (if applicable) Select the account under which you enabled Camera Uploads 5. Under Camera Uploads,…

Hi @"perrett"; welcome aboard and happy 2020! Let us know if you're still having this issue after re-installing our desktop app on the affected computer and we'll take it from there if needed. Thanks! 

Hi @"ugRoss" - happy 2020 and thanks for using Paper! As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result? Let me know when you get the chance and we'll take it from there. 

Hi @"mjulia"; I hope this finds you well! As you haven't had any success on this so far, at this point, I'd suggest a clean, advanced re-install. Give this a go when you get the chance and let us know how it goes! @"Здравко": We haven't talked for a while now; happy new Year and thanks for your active contributions on our…

You're most welcome Patrick! Have an amazing 2020 :sunglasses:

Thanks for the report @"Rui A." ! I've followed up internally via email (the one that's connected to your Community's profile) to further investigate. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks again and happy new Year too. 

Thanks for your swift reply Patrick - I appreciate it. To permanently delete a Paper folder, you'll need to access the folder by clicking on it and from there select the 'delete permanently' option. This acts like an extra failsafe in case of accidental actions. Let me know if you come up with any follow up…

Sorry to hear that @"jasmintulk". Just to ensure troubleshooting now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar? Thanks!

Thanks for your swift reply @"GPGS_PHOTOSHP". Would you like me to reach out via your Dropbox email address to look further into this internally with all of my tools at my disposal? I'll make sure to update the thread with our findings too if you agree. 

If that's indeed the case, you might want to consider rebuilding your Finder's Spotlight index @"JOfE". This would fall outside our remit but feel free to give it a go and report back with your results. Thanks! 

Hi @"GPGS_PHOTOSHP" - thanks for your report and welcome to our Community too! I moved your post under this thread as it echoes the issue discussed here. Could you take a look when you get some spare time and let me know if @"u_kadru"´s suggestion works for you too. Thanks! 

Hi @"Alex987" - welcome to the Dropbox Community! I'm not really sure where Dropbox comes into play in the scenario you mentioned; could you elaborate a tad on your query? Thanks! 

Hi @Rick A.5 - happy Monday! As you noticed, there's no way to turn off/hide or resize the sidebars on our website at this time. That being said, I found the relevant idea for you to upvote to show your interest in this:…

Thanks for your swift response Patrick! The files you can transfer with this feature don't necessarily reside within your Dropbox account @"PatrickMast". If the files you transferred were in your Dropbox account at that time, they're still there. If they were never in your account, they should be in their original…

Hi @"PatrickMast" - welcome to our Community! If your transfer has expired, you'll be able to find the files you shared with other, in their original locations. This means that they should be on your computer from which you initiated the transfer from or in your account online if you transfered files that were already…

Hi @"Isaksp00" - welcome to the Community and happy Monday! I'm sorry for the late reply; are you still having issues with this? If you do, could you right click inside the window you're showing in your screenshot and force it to refresh? Let me know how it goes! 

Yes, you're correct @"FeverTree34" . No one accept you will be able to access your personal folder (the purple one) - not even your team's admin(s). Let me know if this helps! 

Hi @"FeverTree34" - how are you today? If you're referring to the purple folder you see online, note that each member of your Dropbox Business team has access to their own. Read on for more context: Content in the member folder defaults to being private to each team member, though they can share it with anyone they want.…

Hi there @"PatrickA" - how are you today? You should be able to find your archived Paper folders by selecting the relevant option after clicking on the button shown below: Let me know if this doesn't show up for you please.