Walter Dropbox Community Moderator

Thanks for the additional info Maxim - most appreciated. As I wouldn't want to give you false information, let me check with the team and I'll get back to you once I have an update to share. Thanks for your patience in the meantime. 

I just reached out via email, thus creating a ticket for you, so we can work on this together @"gharty"! Take a look at your inbox and we'll take it from there. 

Hey there @"Maxim K.6" - how are you today? Could you forward me a screenshot of this error and the steps you take that result in it so I can have a better look of the matter at hand? Thanks!

Sorry to hear about this @"SAHlu". As you're not the owner of this folder, at this point, you'll need to re-create it within your team space and then copy/move the files there. If the owner of the original folder is not a member of your team, please review my previous suggestions on this very same post. Let me know if you…

Could it be that you're looking at a different account @"gharty" ? If you're sure that this is not the case, please let me know and I'll reach out to your Dropbox associated email address to have a further look into this with all of my tools at my disposal. Thanks!

So this seems like a newly created folder @"gharty". Are you missing files from this folder? Let me know here please providing more information (in regards to how were/are you uploading the files, if you remember seeing them on our website etc.) and I'll reach out to your Dropbox associated email address so we can look…

Sorry to hear about this @"gharty". Could you first try clearing your browser's cache, another browser or an incognito window with no browser extensions or plugins running merely to exclude browser related issues? If you do and still notice the same, can you let me know if you see any deletion events in your Events page at…

Following up on this one... You can also use the 'Undo' command (ctrl+Z for Windows and Command+Z for Macs) when you paste the link(s) on a Paper doc to prevent them from previewing. I was just able to do it even when pasting multiple links - only I had to press the command as many times as the listed links. Hope this…

Hey there @"Michael M.224" - thanks for providing your precise, descriptive feedback; it really helps a bunch! I'll make sure all your comments are passed to the product team; your constructive feedback is what helped us improve our services and features all these years after all. On a side note, I've also moved this post…

Thanks for clarifying this @"KomperdaJ82" - I appreciate it. I have just moved your post under the API Support Feedback section of our Community so the right people can get to your inquiry right away while there might be other same-minded users here that could pitch in on how you should go about doing this - automating the…

Sorry to hear this persists @"GBShields". Can you maybe try downloading and installing our desktop app from the following link directly and let me know how it goes? * https://www.dropbox.com/downloading Thanks!

Hey there @"KomperdaJ82" - welcome to our Community! From what I understand, you're the Admin of a Dropbox for Business Teams account and you'd like to automate the process of a suspended member's deletion so as not to have to go through the Admin's Console to free up the license - correct me if I'm wrong please. Would you…

Thanks for your input on this @"fffoooxxx" - I'm logging this is a feature request for an option to be able to disable/enable link previews on Paper docs. I'll also let the team know about your usecase as this will help better understand our users' needs and pain points - thanks for your constructive feedback. If there's…

Thanks for your report @"nei a." - I just reached out to your Dropbox associated email address so we can have a further look into this. Take a look at your inbox and we'll take it from there. Thank you!

Thanks for the additional information Glenn - most appreciated! Did you restart your computer as well by any chance? If your desktop app is indeed showing 'Up to date', I won't be able to help further I'm afraid. At this point, it would be better to reach out to the developers of the app you use to connect or mirror your…

Thanks for providing this piece of information @"GBShields" , that's indeed the S mode for Windows 10 as our own desktop app's version is currently 73.4.118 - the v. 20.4.0.0 is referring to the Microsoft store's application. Read on for more information: As the following article outlines, the Dropbox app for 10 in S mode…

I see, thanks for the additional info @"GBShields". Can you clarify if you're using our desktop app or the Dropbox app for Windows 10 in S mode? If you're running our desktop app indeed, can you take a look at the Dropbox icon in your taskbar (Windows) and see if it is done syncing? When Dropbox is fully synced then you…

Hey there @"GBShields" - sorry to hear about your syncing issue. Could you please verify that both of the devices you mentioned are currently showing 'Up to date' and not still syncing the changes you applied? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done…

Hey there @"Glenn001" - sorry to hear about this. To be honest, I'm not really familiar with the setup you're using. Could you provide some additional information about your current configuration? Merely to exclude possible factors that could be causing this now, could you clarify if the desktop app on your computer is up…

Thanks for the additional info Deana - much appreciated. As I wanted to help as much as I can, I've found your existing ticket on our system and reached out to you through that. Take a look at your inbox and we'll take it from there. Talk soon!

Hey there @"DeanaF" - sorry to hear about this. Based on your description, it sounds like the team in question is currently in "locked state". A team can end up in locked state if their trial period expires or if they downgrade. Locked state limits Dropbox functionality, you will have view-only access to your content, and…

Glad to hear that @"Pale_Pilgrim"! Should you ever come up with a Dropbox question, don't hesitate to let us know; we're always a post away :wink: Have a good one!

Yes, that is correct if you'd like to link to the existing Dropbox Folder @"Pale_Pilgrim". At that point, as you're connecting with the same Dropbox account as before, the desktop app will detect the existing folder and then prompt you to merge the Dropbox folder. As mentioned, upon merging our desktop app will check the…

Yes, in this case I'd suggest that you did @"Pale_Pilgrim"! Keep me posted on your progress please. 

Hey there @"Pale_Pilgrim" - how are you today? From what I understand you performed a re-install of our software on your computer and you're now trying to relink your account to the desktop app. Kindly note that the Dropbox folder itself is still there even after uninstalling and since you're relinking the same account,…

I'll make a note of this too Claire - thanks for the suggestion. Have a great day!

Thanks for your input on this one @"claire m.16"! Even though I'm not in any decision making team and cannot comment on when or if this gets implemented, I'll make sure to pass your comments on to our dev team in my internal feedback report - thank you for showing your interest in this. I'm logging this as a feature…

Hey there @"jimgarnish" - sorry to hear about this. As I wanted to have a better view of the problem at hand, I just reached out to you via your Dropbox associated email address - take a look at your inbox and we'll take it from there. In the meantime, note that I moved your post under this thread so as to ping you with…

Hey there @"msf42" - sorry for the tardy response; are you still having issues with this?

Hey there @"Poka", sorry to hear about this. I've moved your post under this thread so as to ping you with additional information on the issue you're having. Could you take a look at my previous suggestions here on this thread and let me know if you're still facing the same issue? Thanks in advance!