Walter Dropbox Community Moderator

Hi All! I wanted to give you an update on this and let you know that the team is aware and we're actively looking into this. It might take a while until the fix is pushed server-side so you may expect to see it in the next version of the app. Apologies for any inconvenience and thank you all for your reports. It's you…

Sorry to hear that @"HaBango M.". Have you tried re-installing or updating to the latest version of our mobile app to see if the delete button comes up again? If it still doesn't show up, please forward me a screenshot so I can have a visual too. Thanks! 

Thanks for getting back to me Prasanth; how are you today? I'll try to address your questions here but please feel free to also check our security whitepaper as most of your concerns are addressed within that document. To cut to the chase now, note that (1) the actual contents of users’ files are stored in encrypted blocks…

Thanks for your sweet reply and keeping me in the loop @"priscalear" (I guess you're the same person as @"priscale" from a different account - right?) I'm glad it's sorted now - I marked the solution for you; no worries - and if you ever come up with any Dropbox question, don't hesitate to give me a nudge here on our…

Thanks for reporting this @"Здравко"! As @"Daphne" just got out of the office, I went ahead and fished your comment out of the Community's spam folder. As mentioned in the past, this was probably caught due ot its lenght and/or for containing code blocks and commands. In any case, I hope this help and see you around the…

Thanks for reporting this @"melguerison"! Can you post a (sample as a test) shared link to a (also sample, test) problematic file so I can have a look on my end? Could you also let me know if you've been through what has already been suggested in this thread? On a side note, I removed your email address from your post for…

Thanks for your update on this @"SnowPenguin"; I appreciate your feeback too. I've reached out to both of you and it's worth mentioning that @"drnil" here told me that a clean, advanced re-install did the trick for them after all. If you'd like to give it a go, here's our dedicated guide:…

Hi @"prasanthkp"; how are you today? Sorry to jump in here, but quoting from the relevant resource I just wanted to let you know that (sic) once a file is added to your Dropbox, it's synced to our secure online servers. All files stored online by Dropbox are encrypted and kept in secure storage servers. Storage servers are…

Hi @"SnowPenguin" & @"drnil" - how are you today? To expedite matters further at this point, I've found your existing tickets on our system and got back to you there. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks again for your patience and cooperation! 

Hi @"DragonUber"; welcome to our Community and thanks for taking the time to post your feedback. Allow me to re-iterate that if you are the admin of a team on an Advanced or Enterprise Dropbox Business plan, then you can view all file-related actions on your team. File-level activity includes adding, editing, moving, and…

Glad to hear this is sorted now @"perrett"! Should you ever come up with a Dropbox question, don't hesitate to give us a nudge here; we're always a post away :wink:

Thanks for following up on this @"isaksp02"! I just found your ticket on our system and got back to you through that - to expedite matters further. Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there. Talk soon :envelope:

Hi @"Haruspex" & @"lolabarri" - thanks for your reports. Could you confirm with me that you're running the most updated version of your mobile's OS and our app's most recent build (found within your mobile's app store)? Also, does it happen when on wifi or cellular data or maybe both? Any additional information you think…

Thanks for the update @"ysu"! Whenever you're ready to keep troubleshooting this (if needed that is), just let me know and we'll take it from there. Have a lovely week ahead and take care! 

Hi @"Moishe" - welcome to our Community! I'm sorry to hear you got an error upon trying to preview a PDF file of yours. Now, just to make sure we're troubleshooting the right thing here, could you provide some additional information so I can advise further? * Are you doing this on a computer or a mobile device? * Is this…

Hi @"SnowPenguin" :penguin: - welcome to the Dropbox Family! I'm sorry to hear about the crashes you've experienced lately when using our desktop app on your Windows machines and thanks for sharing all the troubleshooting you have done so far; I appreciate it. I'll be glad to look into it if you don't mind me using the…

No worries @"ysu"; glad to hear it's sorted now. Have an amazing weekend! Cheers :beers:

Thanks for the additional information @"ysu"; I appreciate it! As I see you're using an alternative file explorer (i.e. TotalCommander), could you let me know if you notice the same behavior when using Window's native File Explorer? In that case, I'd really like to look into it so let me know if you'd like me to reach out…

Thanks for following up on this @"isaksp02" . If you can confirm you've already uninstalled the app and there's no trace of it on your computer (I'd also check the processes that are running as there might be some associated with Dropbox that could be interfering somehow), at this point, I'd suggest that you logged a…

Hi @"cornellalum" (or @"howlymowly") - welcome to the Dropbox Community and thanks for going through your extensive troubleshooting process; I'm sure this will help any users that might get this error in the future. As a side note, I've found the (now duplicated) post of yours in our Community's spam section and brought it…

Actually there is @"pleasehelpme1"! It's called File Locking and it's available to Dropbox Business users for now. Let me know if you have any more questions!

Hi @"ysu" - welcome to our Community and sorry this had to be your first post here. I'll have to admit, this seems rather strange. I'll be glad to look into it! As it sounds like the desktop app is acting up, I'd like you to try re-installing first. Maybe that will do the trick. If it doesn't help improve the app's…

Hi @"pleasehelpme1" - welcome to our Community! I'm sorry to hear you're having issues with this. Let's have a further look into it now! First off, note that conflicted copies can indeed occur when a file is left open on another computer (or by another user), especially when using applications with an auto-save feature.…

Thanks for the swift reply @"liveybeha"! I just sent you a brief email so we can dig a tad deeper into the matter. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Talk soon :envelope:

Hi @"liveybeha"; sorry to hear you're having issues with this. As my colleague Jane isn't around at the moment, I'd love to help in her stead if you don't mind. Would it be OK if I reached out to your Dropbox associated email address to have a further look internally?

Hi @"priscale" - welcome to out Community! At first, can you control-click (for Macs) or right-click (for Windows) and see if you get an option for Smart Sync>Local? While at it, what's the desktop app reporting exactly in your computer's system tray/menu bar? Keep me posted! 

Hi Peter; sorry to hear you're having issues with this. If you've made sure that Background Uploading is turned on but camera uploads still stops, changing locations should restart the upload. If this doesn't improve the app's behavior, please let me know if you'd like me to reach out to your Dropbox associated email…

I understand this is not optimal -especially when it comes to your particular setup- but, as mentioned, this is merely to ensure syncing across devices @"SLWelsh". If you have any suggestion about this, feel free to post in the 'Share an Idea' section so other similar-minded users can find and upvote it too to show their…

Thanks for the update @"isaksp02" (I guess you're the same person as @"Isaksp00" - right?) May I have you follow some steps to see if they help with the matter at hand? At this point, I'd like you to search for and delete the remaining Dropbox system folders (it's OK if you don't find a Dropbox folder in any of the…

Hi @"Isaksp00"; I'm merely checking back with you on this. Have you been able to resolve your concern so far?