Walter Dropbox Community Moderator

Hi @"ANGProductions"; welcome aboard and sorry to hear you've also faced this issue for some time now. May I reach out via your Dropbox associated email address so I can then escalate your report to an expert of my team?

Thanks for the report and details @"tk_OG"! May I reach out via the email address you use for your Community's profile so we can look further into the matter at hand?

Thanks for the swift response Christina; you've got mail :envelope: As promised, I followed up with an email so as to look into this further. Whenever you get the chance, please check your inbox for my message and we'll pick this up from there.

Hi @"ChristinaLearm"; welcome aboard. Sorry to hear you're also bumping into this little hiccup (as it affects only previewing the file through our website and not the original file, i.e. when you download and open it locally on your devices) and to be honest I'm still waiting for @"woofwear"'s email. May I reach out to…

I've already sent you a brief message so we can look into this together @"woofwear"! Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. Thanks! 

Thanks for the example link @"woofwear"! I think this might be caused by the file's resolution (what device did you take these photos on?) but to be able to get a more concrete view of the matter at hand, I'd like to bring this under the attention of our experts. Would you mind if I used the email address that's connected…

The one you're trying to open through the Numbers app @"Lucythorniley"! Are you getting the same error? If you do, can you check if there's a pending update for the Numbers app, apply it and try again?

I see, thanks for the screenshots and the additional information Kate - it's much appreciated. As I'd love to have a further look into this, can you send me a shared link to one of the files that's showing this behavior so I can test it out on my end? Thanks! 

So it's possible that your desktop app is acting up or not syncing your files at all Lucy. Can you check if that's the case by looking at the Dropbox icons within your computer's menu bar? Does it show 'up to date' or syncing? On a side note, can you find this file on our website, download it locally on your device and try…

Thanks for the screenshot of the error you're getting Lucy! Can you go through the exact steps you take to do this and on what exact device exactly? While at it, can you let me know if you can locate this file within your Dropbox folder through your Finder? 

Hi @"woofwear" - welcome to the Dropbox Community! Can you please check if you get the same results after clearing your browser's cache and on an incognito window or even another browser (with no extensions or plugins running)? In case you still see the same, could you let me know if you're noticing this for all the files…

Hi all (and thanks for the nudge here @"jedijurist")! This has been implemented last year. If you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. You can’t prioritize folders or package files at this time though. I hope…

Sorry to hear you're having issues with previewing your PDF files @"Percival"! If you're still having issues with this, could you try another browser and let me know the results? If you get an error again along the way, please forward me a screenshot so I can have a visual too. Thanks! 

Hey @"Elliott_Brown"; how are you today? I'm sorry for the nudge here; are you still having issues with this? If you do, kindly note that our File locking feature just moved out from its beta phase and is gradually being rolled out to all Dropbox Business users in early 2020, so the feature may not be available to you…

Hi @"istreeter"; how are you today? Quoting from the resource @"Mark" linked to in his comment, here's how to turn the camera uploads feature off on a computer running the desktop app: For Mac: * Click the Dropbox icon in your menu bar. * Click your avatar (or profile picture). * Click Preferences… * Under Import, check…

Thanks @"ysu"; I just did! Whenever you get the chance, please take a look at your inbox and we'll take it from there. Talk via email soon :envelope:

Of course you can @"benybot"! When your Dropbox Plus subscription expires, only syncing will stop. Assuming that you're over your account's quota that is (our free, Basic plan comes with 2 GB of space). Let me know if you have any more questions and welcome to the Dropbox Community too!

Welcome back mate; happy Monday too! At this point, I'll need to take a look at your device's logs to see where this issue could be coming from. Would it be OK if I reached out via email to the address connected to your Community's profile @"ysu"? 

Thanks for the report @"drnil"! I've just found your ticket on our system and got back to you through that so we can look a tad deeper into your device's logs. Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. Talk to you soon via email and happy Monday!

Thanks for the update @"Moishe"! Would you mind sharing a bit more info to clear this up for me and also other users that may find this discussion in the future? Thanks again and happy Monday! 

Thank you for your speedy response Lucy! Here's how to insert a screenshot in your reply: Thanks!

Hi @"Lucythorniley" - happy Monday and welcome to the Dropbox Community! I'd love to look into this matter; could you forward me a screenshot of how it looks like on your end so I can have a visual too? While at it, can you make sure that the app on your computer is showing 'Up to date' which means you're fully synced? On…

Hi @"AlonerCRO"; welcome to our Community! As your query seems to echo this discussion here, I moved your post under this thread to keep things neat around our Community. Can you let me know if any of my previous suggestions (clearing your browser's cache, trying an incognito window or another browser) improve this at all?…

Hi @"agunn"; how are you today? You're clicking on the 'Viewed recently' first - right? This is what I get when I click on it: [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED] If you're not seeing this, can you post a screenshot of what you see and/or try another browser to see if it's a browser specific issue? Keep us…

Hi @"-X-ARCH" & @"UnkleRukus"! Sorry to not have provided this information before but if you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. Note: You can’t prioritize folders or package files at this time. In case…

Hi @"Superflytnt"; I'm sorry to hear about this. Does this happen for all of your files or only this one? Could you send me a screenshot of how this file looks like on your mobile app and one of how it looks like on our website so I can have a better look into this? Thanks!

Hi again Prasanth! I'm fine as well; thanks for asking. I'm glad to hear the information I provided helps and should you come up with any additional Dropbox questions, please feel free to let us know. Until we speak again, have a wonderful weekend @"prasanthkp"! 

Thanks for posting your thoughts on this @"Steve83"! Why not post it on our 'Share an Idea' section so other similar-minded users can find and upvote it too to show their interest? Here's a direct link for that section if you'd like to log a feature request: https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000…

Thanks for helping look into this @"tedddybass"! I just sent you a brief message so please take a look at your email's inbox and we'll take it from there. Talk soon :envelope: PS: By the way, I'm removing the shared link to the video in question from your post to prevent bandwidth issues. Thanks for sharing in any case…

Thanks for the sample shared link @"tedddybass"! I think I know where you got your nickname in our Community now - great fishing skills (if that was you in the video after all) by the way! Also, I think you're onto something here as you mentioned that it happens with HD videos in general and only upon previewing those…