Walter Dropbox Community Moderator

Thanks for nudging me here @"coxlegal". Would it be OK if I reached out to your Dropbox associated email address to work on this together?

Sorry I must be missing something here @"melbnz" - could you send me a screenshot of this so I can get a better view of the matter at hand? Thanks!

Hey there @"rluetke" - thanks for your report. Could you first clear your browser's cache and let me know if the problem persists? If it does, can you try reproducing this on an incognito window of Chrome with no extensions and plugins running and let me know if you're still getting the same results? Should the issue at…

While I'm not in the position to comment on or suggest any third party apps, I'd urge you to take a look at our integration with Synology as it's the one that best suits your needs, based on your initial inquiry that is. I'll also leave this thread open for anyone who has anything to offer in this conversation @"wmac". 

Hey there @"CyberAmazon54" - sorry to hear you're having issues with editing your Excel files on your iPad. At this point, can you forward me a screenshot of any error(s) you might be getting along with the exact steps you take so I can reproduce this on my end and see if I get the same result? Also, is this happening for…

Hey there @"wmac" - how are you today? I'm not sure what will meet your needs so feel free to take a look at our active integrations here: https://www.dropbox.com/app-integrations You can use the filters towards the end of the page for better results too! If there's anything else you'd like to ask, don't hesitate to let me…

Glad to hear you found it @"ACEkin"! If you'd like to unsubscribe from notifications within our Community's platform, you should be able to find an option to 'Unsubscribe' from the ellipsis button (...) on the upper right corner of the thread. Hope this helps!

I'm not in a decision making team so I won't be able to comment on when or if this will be implemented Claire. On the bright side, I found the following feature request in our 'Share an Idea' section: https://www.dropboxforum.com/t5/Dropbox/Request-to-delete-Notifications-from-the-Dropbox-desktop/idi-p/202297 You might…

Sorry to hear about this @"uscpsycho". How large is the file in question and what app are you using to import it to Dropbox? Do you have the quota needed to accommodate the said file(s)? Spoiler You can view your current quota usage on the following page: https://www.dropbox.com/account/plan Can you try this out on a…

Thanks for your input on this one @"Tech-Daddy" - I'll pass your comments on to our dev team in my internal feedback report to let them know about this. If there's anything else you'd like to add, don't hesitate to let me know; I'm only a post away!

Thanks for providing us with your usecase Valerie - most appreciated! As we're always looking for our users' input regarding our website and how we could improve our services, I will make sure your comments are passed along to our dev team. Should you ever come up with a Dropbox question or issue, please feel free to let…

Thanks for your patience Valerie! I just heard back from the team and this is actually expected as there was a change in behavior recently. Files you access via the 'Open With' button, will now open on a new browser window so you can still have the file's preview on one tab and work on the file(s) in question on a separate…

Sorry to hear about this @"Tabor W." - I'll let the team know about your interest in this functionality; thank you for your feedback. In the meantime, please note that these tags would be stripped upon the conversion of a file from "local" to "online only". I'm not sure if this helps but have you considered using selective…

Sorry to hear that @"visualhaus"! To get these options, the desktop app must be up and running. If it is indeed running and you're not seeing these options, could you forward me a screenshot of its exact status as shown on the affected computer? This will help me investigate further if needed. Thank you!

Thanks for the swift response Valerie. Let me ask around and I'll get back to you once I have an update. If you have any more questions in the meantime, please let me know. 

Hey there @"ValerieV" - how are you today? As there isn't an option to change this since it's the default way to open this kind of files at the moment, I wanted to thank you for this feedback Valerie. We are always looking for user input regarding our website so I'll make sure your comments are passed along to our dev team…

Hey there @"Andy H.2" - how are you today? I'm not really sure I understand what exactly you're trying to accomplish, could you elaborate on this for me please? One thought that comes in mind in this scenario, would be to replicate the folder structure without any files to save space. Once they populate your selective sync…

Sorry to hear about this @"DanMcKie". As this Help Center article (https://help.dropbox.com/accounts-billing/space-storage/file-storage-limit) mentions, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware…

I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website? I'm only asking because shared links are by default view only Helen. Thanks for your cooperation so far!

I see now - thanks for the clarification Helen! Upon testing the shared link you provided I also hit a 404 error. Now, kindly note that shared links will break if the file(s) has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted…

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error? If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further? Last but not least, are all members of the team affected by this? Let…

Hey there @"bigsky" - how are you today? I moved your post under this thread as your inquiry echoes the OP's query and to keep things neat around our Community. I double checked this internally and when it comes to the Smart Sync notifications and the option to disable them, this not possible I'm afraid. This specific type…

Oh, thanks for the clarification @"Learning1234"! In any case, I'm glad this helped and please let me know if you come up with any additional Dropbox questions. Have a lovely day in the meantime!

I'm glad I could help @"CatWoman1"! Have a lovely week ahead and if you ever come up with a Dropbox question, don't hesitate to reach out; we're always a post away :wink: Cheers!

Why not have them log a ticket with our team so we can help them directly then @"summerb" ? They can submit a ticket through the following page: https://www.dropbox.com/support Happy Monday!

Hey there @"Learning1234" - happy Monday! Based on your screenshot I'd say you're using an Android device - correct me if I'm wrong please. If that's the case, to sort your files on your Android device: 1. Tap on the three dots on the top-right of the screen and select "Sort..." 2. Choose between "A - Z" or "Newest -…

Hey there @"Pookeyblow" - sorry to hear that. As I haven't seen this message again, could you forward me a screenshot so I can investigate further? Also, are you on the most recent versions of both apps on your mobile device(s)? Thanks for your response!

Thanks for the additional information @"hetricga" - much appreciated. So you removed your access from the said shared folder and by accident you accessed a file within it before doing so - correct? Note that any shared file that currently is saved in your Dropbox will show viewer info and this includes files in shared…

Hey there @"hetricga" - how are you today? I'm not really sure I understand the matter at hand here, could you elaborate for me? I'm ony asking because members of shared folders are able to view, download and edit (even delete) files from shared folders if they've been given edit rights to begin with. Thanks in advance for…

Following up on this, as I wanted to bring it under the attention of our experts, I just sent you a brief message to your Dropbox associated email address so we can have a better look into it. Take a look at your inbox and we'll take it from there!