Walter Dropbox Community Moderator

Hi @"jfei"; welcome aboard and sorry to hear you're having issues with this as well. As Mark mentions this error usually signifies a corrupt installation. That being said and as I've discussed this extensively with some other users in the past, I'd suggest that you start from this discussion (cross-linking here for…

Thanks for the speedy response Jonathan! I found your existing ticket on our system and sent you an email through that. Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there. Thanks again and talk to you via email soon :envelope:

Hi @"Jonathan H.1"; thanks for your report! I've moved your post under this thread as they seem to be related as you mentioned. As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally? 

Hi there @"emacleoud"; sorry for the late reply. Are you still having issues with this? If so, may I use the email address that's connected to your Community's profile to reach out so we can have a further look into this matter internally? While we're at it, allow me to re-iterate that this issue is only impacting the…

In that case, I'd suggest simply moving it back to its original location @"thara". In case you'd like to do it via Dropbox, you could possibly benefit from our Rewind feature: * https://help.dropbox.com/files-folders/restore-delete/rewind Let me know if this helped! 

Hi @"marshallajonesj"; sorry for the late reply. If you're still having issues with this, I'll need to re-iterate that the users affected by this resolved it by using another app to unzip the file. You can probably find a free version of a program (app) that offers this feature by using a web search on your prefered web…

Hi @"rolabear"; thanks for letting us know about this and welcome to the Community! Would you like me to reach out to the email address that's associated with your Dropbox account so I can then forward your request to our Restorations team?

Hi again @"thara"; how are you today? Do you have any updates on the matter? If your app is showing 'up to date' now, you can move those files back to their original location as desired. Keep me posted please! 

Thanks for keeping me in the loop Francis; I'm glad to hear it's sorted now. Should you ever come up with a Dropbox question, please feel free to nudge us here. Have a lovely week! 

Hi @"test1234567"; are you still having issues with this? If so, what version of our mobile app are you running on your device? 

Hi @"thara" - welcome to the Community and happy Friday! Just so I can better advise here, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar? Is it 'Up to date' or still syncing those changes? Let me know what you find and we'll take it from there. 

Hi @"christ1988" - welcome to the Community and happy Friday! If the person that originally generated the shared link in question had put an expiration date and now the link is expired, you'll need to ask them to re-create it for you. Let me know if you have any more questions. 

Thanks for keeping me in the loop @"Maxrus65"! It looks like your Chrome is acting up; what version are you running? In any case, I'm glad to hear it's sorted for you now while using Internet Explorer. Until we speak again, take care! 

Hi @"DianaWilliams"; sorry to hear about this. Can you let me know your computer's exact OS and where you've spotted the discrepancy you mentioned? If possible, please send me a screenshot as well. While at it, what's the desktop app's exact status as shown within your computer's system tray/menu bar? Let me know what you…

Thanks for the follow up Francis! Can you please install our new desktop app's stable version (90.4.307) and let me know if you're still seeing this? While at it, make sure to install it with admin rights on the affected computer to enable Smart Sync to work properly. Keep me posted! 

As this feature is not offered by us, I'd suggest that you checked with them as well Steve. From the sounds of it though, it looks like your playlists aren't set to play by the order of your tracks but randomly. You might want check with Apple directly for guidance on how you'd need to set this up to achieve the desired…

Hi @"Maxrus65" - welcome to the Dropbox Community! Can you clear your browser's cache and try again? If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. Let me know how it goes and we'll take it from there. 

Hi @"FrancisBacon" - welcome to our Community! I'd love to look into this for you; I'll just need some additional information: 1. What's the exact status of our desktop app on the affected computer (as shown within your system tray/menu bar)? Is it 'up to date' or still syncing? 2. Are the files you're trying to access via…

Hi @"RAR_Systems" - welcome to our Community! I'm not sure if you're referring to this, but could you take a look at the discussion I had a little while ago with some other users that noticed something similar? Cross-linking it here for reference: *…

Hi @"albrechtmyers" - welcome to our Community! If you are getting the error "Unable to monitor filesystem" then you have hit the default limit for Linux of 10000 folders. This limit can be changed by running the following command in a terminal: sudo sysctl fs.inotify.max_user_watches=100000 To make this limit permanent…

Hi there @"HDawson"; sorry to hear about this. If you'd like to make sure about this, you can take a look at your account's billing history to see if this is indeed a duplicate charge here: * https://www.dropbox.com/account/billing If you're still having issues with this though, why not contact our support team to sort…

Thanks for the additional details here @"macbero"! Could these be symlinks to actual files/folders? I'm not sure if this is the case here, but I will like you to try something for me to see if we can find the culprit. Here are the steps I'll need you to take: * Open your Terminal app located…

Thanks for keeping me in the loop here Steve. Have you given this a second chance to try to export your files to the app you wanted? Did you have any luck so far? Let me know when you get the chance and we'll take it from there. 

Thanks for letting me know @"tk_OG"! I've sent the ticket to the email address that's associated with your Community's profile. I cannot use another one for security purposes. If you like to though, you can log a ticket with the team and let me know the ticket's ID here so I can locate it on our system and get on it asap.…

Thank you for that @"tk_OG"! I just sent you a brief message to your Dropbox associated email address so we can look further into this issue with the previews of your files on our website. Whenever you find some spare time, please take a look at your inbox and we'll take it from there.

Hi @"steve t.5" - happy Monday! The best way to do achieve the task at hand, would be to export those files to the 3rd party app you'll be using for your playlist directly (if it's supported that is). To export those files: * Open the file you’d like to export in the Dropbox app * Tap the ellipsis (..) on the top-right and…

Hi @"FridgeKitty" - welcome to our Community and happy Monday! I'm sorry to hear you were hit by a ransomware and that you're facing issues with our Rewind feature. Can you please let me know if you get the same error on other browsers? In case you do, would you like me to reach out to the email address that's connected…

Hi @"angeliquedenee" - happy Monday and welcome to our Community! I'm sorry to let you know that there's no such option within our website at this time. You'll need to check which files haven't been uploaded from the location you were originally uploading from and manually upload the ones that didn't make it in the first…

Hi @"macbero" - happy Monday! I'm not really sure what's going on here, but I'll be glad to have a look for you. Can you send me a screenshot of how this looks like on your end so I can have a visual too? While at it, can you also send me the exact status of the desktop app as shown within your computer's system tray/menu…

Thanks for the follow up and happy Friday Prasanth! When it comes to sharding, please take a look at the following resources; I think they make an excellent read: * https://blogs.dropbox.com/tech/2018/11/cross-shard-transactions-at-10-million-requests-per-second/ *…