Walter Dropbox Community Moderator

Hey there @"Graphclipping" - sorry to hear you're having issues with installing our application on your computer (correct me if I got this wrong). At first, can you let me know if you've ******-rebooted your computer to see if this persists? In addition, can you try the offline installer of our latest stable version (found…

Hey there @"Digitalscrapper" - how are you today? I've just moved your post under your original inquiry to keep things neat around our Community and have all the relevant information under the same place. Have you been able to check any of my suggestions (posted above)? Let me know here when you get the chance and we'll…

Not at all @"Jimmyutah33"; assuming that these files made it to our servers that is (meaning that you see them on our website that would indicate that they're fully synced). Keep me posted on your progress!

Hey there @"Digitalscrapper" - sorry to hear you're having issues with our automatic camera uploads feature. At first, you can disable the camera uploads feature by following the steps outlined in this Help Center article: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview As for the renaming of…

Thanks for the swift response @"mrib" - I just sent you a brief message to the email address that's connected to your Community's profile so we can have a further look into this. At your earliest convenience, please take a look at your inbox and we'll take it from there.

I'm sorry, can't you just send it to me here? Note that this is why I asked you to re-create the issue with a test shared link; not to disclose any personal information that is. Moreover, note that if you'd like account specific assistance, you can log a ticket with our Support team through the following…

Hey there @"mrib" - sorry to hear you're having issues with your password protected sahred links. Can you create a new shared link for testing purposes and let me know if you still notice the same behavior? If you do, please forward me the shared link in question so I can investigate further. Thanks!

Thanks for the quick response @"MeraaiKraai" -most appreeciated! If you're indeed using the desktop app to upload your photos from your iPhone, you should change your bandwidth settings according to your needs. You can do this following the steps outlined in the Help Center article below:…

Thanks for letting me know and sorry to hear this persists even after an advanced re-install @"afonsopatrao". I have just sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of my tools available. Whenever you get the chance, take a look at your inbox and we'll…

Hey there @"MeraaiKraai" - sorry to hear you're having issues with uploading your files from your mobile device. Just to make sure we're on the same page, can you clarify if you're using our camera uploads feature or if you're manually uploading those files via the (+) button from within our mobile app? Can you also…

I'm glad you managed to resolve your concern in the end @"perrit" - thanks for letting me know! I'll also be passing your comments on to the team - thank you for your feedback on this. If there's anything else I can assist with, please let me know!

Thanks for elaborating on this one @"wmac" - most appreciated! At this point, all I can suggest is browsing the web for a 3rd party app or service using a search term that would best fit your needs (something like 'cloud back-up software' or something similar) and take it from there. I wish I could be more helpful than…

Glad to hear this worked anonymous. I'll make a note of your comments here in my internal feedback report - thanks for this feedback. If you have any more questions, or an issue arises, please let me know and we'll pick it up from there. Thank you and happy July!

Hey there people - thank you all for your constructive feedback and patience on this one. Apologies for the tardy response but I was checking back on this internally and I just found out that our team are aware and working towards a fix as we speak. In the meantime, a potential workaround is to exclude the .dropbox.cache…

Sorry to hear that anonymous. Can you turn the accessibilty to ON and then try disabling the badge anew? Keep me posted on your results!

Sorry to hear you're still seeing this @"afonsopatrao". As you've already done some troubleshooting, could you perform a clean, advanced re-install and let me know if the issue persists? * https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall If it does, could I reach out to your Dropbox email address…

You can also click on the ellipsis button (...) from the upper right corner of a post and then click on 'Subscribe' so you can get notified about any future responses @"borkdude". In addition, I also wanted to thank you all for providing your constructive feedback and reassure you that your comments have been passed along…

Hey there @"perrit" - sorry to hear about this. Can you confirm that you've enabled the Finder's Integration to begin with? To do this, go to your Mac's 'System Preferences', then 'Extensions' and then find the 'Finder Extensions'. You can enable/disable our integration, if needed, from there. I hope this helps and please…

Hey there @"Sam_Buss" - sorry to hear you're having issues with this. Can you please forward me a screenshot of the options you get when you right click on a file that's still syncing (it will have the blue syncing icon on it) in order to have a better look? Thanks!

I can see you're in direct line with a specialist from my team so I'd suggest continuing with them with your account specific query. If there's anything else you'd like to ask, don't hesitate to write back Monique; we're always a post away. Have a great weekend!

Sorry to hear about this Monique. I've moved your post under your original thread to keep things neat around our Community and also removed your email address from you post for security purposes and to best allign with our Community's Guidelines - please refrain from posting personal information on public platforms for…

Thanks for providing your extensive feedback on this people - I'll make sure to pass your comments on to our dev team for their consideration. In the meantime, I checked on this internally and here's what I found about this: When we remove a file and create a placeholder that’s not a real file, so the metadata isn’t part…

This makes sense @"CyberAmazon54" - thanks for the update! Currently, there are two ways you can edit your Office documents in your Dropbox using the Microsoft Office apps: 1) While viewing a Microsoft Office file within the Dropbox mobile app, you'll see a new edit button that allows you to open your file directly in the…

Hey guys, thanks for the responses and your ongoing patience on this. I can confirm that this is true indeed and the checkbox to enable or disable the Finder Integration has been removed from our desktop app's preferences. You'll be able to find it on your Mac's 'System Preferences', then 'Extensions' and then 'Finder…

I appreciate you took the time to let me know where you stand on this one @"pcottingham". At this point, allow me to re-iterate that this is indeed the expected behavior moving forward as there was a change in this quite recently. From now on, files you access via the 'Open With' button open on a new browser window. In…

Sorry to hear you're having issues with our desktop app's notifications on your computer @"jeedee23". Can you provide some additional information about your current setup such as the OS of the device you're using and our desktop app's version as well? Hint: Our latest stable version is 75.4.141. If you're missing visual…

Let me re-iterate that in this case, you'll need to use our File requests feature (open up a file request from your end and have them upload using the file request from their end) as shared folders do take up space on each member's account since they have edit rights . *…

Hey there @"happy2fly" - how are you today? Can you clarify this for me as I'm not sure what you mean exactly? Specifically, what do you mean when you say "When it's disabled the image dimensions are displayed in the Finder with my pictures rather than "up to date"? In addition, you should be able to enable or disable this…

No worries @"melbnz" - I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, take a look at your inbox and we'll take it from there. Thanks in advance for your cooperation! [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior…

Thanks for the additional information and useful screenshots @"Pookeyblow" - they're most appreciated. Can you let me know if this happens for all shared links to file or folders, some or just a specific one? If it only happens with one, can you forward me the link so I can test it out on my end? Last but not least, can…