Walter Dropbox Community Moderator

I just sent you a brief message to look into this Jamie. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks for your effort and cooperation so far Jamie. At this point, may I reach out to the email address that's linked to your profile here on our Community so I can have a look into this with all of my tools at our disposal? If need be, I'll also escalate it to an expert from our team to investigate further. On a closing…

I see now, thanks for your swift response and extensive description @"DiversityStudio"; it definitely helps paint a better picture of the matter at hand. For the time being, as we work on this, I'd recommend downloading the file and access it locally to copy the text you need. I know it's not optimal, but it should do the…

Glad to hear it's sorted now @"Platinumaa"; thanks for keeping me in the loop too! Have a lovely weekend ahead and see you around the Community :sunglasses:

Hi @"DiversityStudio"; welcome to the Community. Just to make sure we're troubleshooting the right thing here, could you elaborate on the issue you described providing screenshots of how the mentioned file looks like on our website and how it looks like when downloaded and opened locally on your device(s)? Thanks a bunch!

Hi @"Andrew1983"; welcome to the Community! Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access. That said, you could check if you email service provider offers a way to…

Hi @"Kerryu"; welcome aboard and thanks for joining our discussion. I'm not sure if that's the case, but if you're on a team account, can you check if your team's admin has disabled the option to permanently delete Paper docs from the whole account? Let me know what you find! 

Thanks for getting back to me so swiftly @"Platinumaa". Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have. Quoting from the relevant resource,…

No worries Colin. I'm just glad I could help figure this out :nerd: Should you ever come up with a Dropbox question, feel free to let us know; we're always a post away. Have a lovely day and see you around the Community!

Hi all; I hope this finds you well! I'm sorry for the delay in responding to you; I just wanted to give you some additional context on this as I checked back internally with the team. This is what I found: Ignored item conflicts are most likely generated when you add a folder to the web with the same pathway as something…

Hi All; apologies for the late reply. I was just wondering if any of you are still seeing this behavior when editing files that are syncing via our desktop app through a 3rd party app. If you do, I'd like to put you in touch with our support team so let me know here and I'll create a ticket for you asap using the email…

Thanks for the screenshot Colin! It seems like you've enabled Split View on your iPad and I believe that's why you're getting this when trying to access our mobile app. If that's the case indeed, you may want to turn it off or adjust the space each app takes up on your screen according to your needs. Let me know how you…

Hi @"makman"; thanks for joining our discussion and happy Monday! I'm sorry to hear you're having issues with onboarding a specific member to your Dropbox for Business teams account and I'll be glad to look into this for you if needed. If you haven't tested your workaround yet and you'd like to have a better look into the…

Hi @"Rod2020"; thanks for joining our discussion here. @"Rod2020" wrote:Downloading the file does not work either as it comes as a zip and the computer does not seem to be able to unzip them. If you'd like to access content from a zip file, you'll need the appropriate software to unzip it locally on your devices so I'd…

Hi @"Platinumaa"; welcome to our Community and happy Monday! Can you please let me know if you have installed the desktop app with admin privileges on the affected computer? If this is not too much to ask, could you follow the steps below and let me know if they improve matters at all? 1. Make sure the Dropbox desktop…

Hi @"Colin H.10"; welcome to our Community and happy Friday! Can you please forward me a screenshot of how this looks like on your end so I can get a visual of the matter at hand as well? While we're at it, have you restarted your iPad lately? Does the issue persist if you do? Let me know what you find and we'll take it…

Hi all! I wanted to clear this up a tad and let you know that the message you are seeing is a feature of our desktop application. This message is a system warning that lets you know an unsupported action was being performed (usually by a 3rd party app) and helps prevent unexpected consequences from this action. If you have…

Hi there @"indiagaucho"; how are you today? @"ernstMreicher58" is right, this was originally posted on our German Community and I moved it here on our English boards; I hope you don't mind. Based on your description, I'm assuming that you downloaded and installed the desktop app on your second computer and now you're…

Thanks for updating the thread with what seems to work for you @"dimalique"! For all the others in this thread, if you're still having issues with this, I'd suggest opening up a ticket so our Support team can assist further with account and device specific information. In the meantime, you can try pausing sync and resuming…

Thanks for the update and sorry to hear about this @"emacleoud". Can you please log a ticket from your end to avoid the bounce you mentioned this time? Let me know the ticket's ID (a 7 digit number) here when you get the chance and I'll get on it asap. 

Hi there Kate (@"woofwear"); how are you today? I wish I had an update on this, but as you never got back to my email I wasn't able to escalate your case to an expert for a more in-depth investigation and I can see the ticket I had opened up on your behalf is now closed due to inactivity. May I reach out to your Dropbox…

Thanks for your cooperation on this one @"cmoody8". I've just followed up with an email so we can investigate this with all of my tools at our disposal. Whenever you find some spare time, please take a look at your inbox and we'll pick this up from where we've left off here. 

Sorry to hear that @"Maxrus65". As your browser is acting up I'd suggest using another one for now. Let me know how you get on! 

Hi @"Glenville"; how are you today? I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there. Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your…

I'm glad I could help @"bmanitsky"! Have a wonderful day too and see you around the Community. Cheers :coffee:

Hi @"bmanitsky"; welcome aboard and thanks for posting your first question on our Community! As our apps and services are in no way connected to the 3rd party app you mentioned, the actions you take on the files you have on Dropbox won't be reflected on the files you have in Google Photos. This means that you're good to…

Thanks for the additional details @"cmoody8"; it's most appreciated. It looks like the way you're saving the file in question is what's causing the duplicate files, but just to be sure about it, would you like me to reach out to your Dropbox associated email address so we can have a further look internally? Let me know…

Thanks for keeping us in the loop @"FridgeKitty"; I'm glad to hear it's sorted now. If you ever come up with a Dropbox question, you know where to find us. Until then, take care and see you around the Community! 

Hi @"cmoody8"; thanks for the report. Can you please go through the steps you take to do this to see if I can reproduce it on my side? While at it, have you tried another browser other than the one you originally used to do this? Let me know what you find when you get the chance and we'll take it from there. 

Hi @"chinatexan" - how are you today? Based on your description, it sounds like you're trying to download a large folder (not a file) and the browser can't seem to hande this action as it's giving you an error. How large is the folder in question by the way? Note that you can download the contents of an entire Dropbox…