Walter Dropbox Community Moderator

Thanks for the response Jef! Now, kindly note that Dropbox does not have the capability of changing your files in any way. As I mentioned, if you're indeed seeing "._" within some of your files' names, these are usually the metadata of the original files (these are hidden normally) - more information on this can be found…

Hey there @"Rod-F" - sorry to hear you're having issues with our desktop app. At first, could you let me know if you've restarted your computer since you first got this error? If you did and the error persists, please make sure that's there no antivirus that could be causing this (you can disable them temporarily). If…

Take as much time as you need to check things out on your end Paul. Just keep us posted!

Hey there @"tuhinpaul" - sorry to hear that. Since you are experiencing high CPU usage from the Dropbox application, you may want to review the following article first which covers the most common causes of high CPU usage and the steps to resolve these: https://help.dropbox.com/installs-integrations/desktop/high-cpu-usage…

As the error you get is coming directly from Microsoft's Word, I'd suggest reaching out to Microsoft directly @"rickvee". Another thing you could do is perform a web search using the exact error message you get in order to find out more about it and how to best tackle it. If there's anything else you'd like to ask, please…

Hey there @"JefW" - sorry to jump in here; I just wanted to add my two cents on this. I went through your problem's description and I saw that you mentioned that the files in question had an underscore within their names. I'm going to take a guess here and say that they probably include a (.) dot too - right? If I'm…

Sorry to hear that Jeremy (@"Henny1") - have you tried downloading the file locally to your device and then attach it to your email(s) from there? 

Sorry to hear you feel this way @"Seager1". If you would prefer not to use Smart Sync, then you can do so by setting your default sync preferences for new content to "local" and by recalling any files that are currently "online only". For instructions on syncing online-only content and choosing the default setting for new…

Sorry to hear that @"lorigwill" - can you please try re-installing our desktop app and let me know if this issue persists? You can find how to do this here: https://help.dropbox.com/installs/install-failed Let me know how it goes!

Sorry for the late response @"Racosta6" - are you still having issues with this? If you do, could you clarify if you're trying to cancel a subscription or completely delete your Dropbox account? If, as you mentioned, you don't remember your password, or you need to reset it, you can visit our website here:…

I'm not sure how this setup works exactly and I won't be able to further advise on this but if you choose to share a folder with them, they'll need to accept the invitation and have a Dropbox account (and the needed quota) to accommodate it. In this way, any changes they make on their end will be reflected on your end as…

Hey there Dipesh (@"dbagadia") - how are you today? From what I understand you'd like to know how you can go about automate or schedule the sharing of files (or folders) with users that are outside of your Dropbox for Business Team (on the Advanced plan as you mentioned), as you'd like to determine if you'd be keeping your…

Sorry to hear that @"thedragan". Could you send me a screenshot of this and the exact status of the desktop app so I can investigate further? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick…

Glad to hear that you managed to resolve your concern in the end @"Little S.1" - I'll also be passing your suggestion to our team - thank you for this feedback. If there's anything else you'd like to add, don't hesitate to let us know; we're just a post away.

Sorry about this @"MartyBook" - that was an oversight from my end to be honest, as I'm not in the position to advise on a 3rd party service (the FilesNotToBackup registry to be exact) and/or provide a step by step guide on how to remedy this. As you know, the team are aware and working on this. I'll make sure to update…

Hey there @"bob42" - how are you today? I'm not really sure I understand the nature of your query exactly, could you elaborate on this a tad? By the way, are you using the website, our desktop application or the mobile app? It goes without saying that any additional information will be much appreciated. Thanks!

Thanks for the extensive report @"sprgroup"! I have already relayed all the details of your problem to our engineering team.At this point, they’ll evaluate the problem and work toward a solution. Apologies for any inconvenience this might have caused and while I can’t say exactly how long this is going to take, I’ll make…

Hey there @"Kanario" - sorry to hear about this. As some other users reported this too, I went ahead and merged your post into this thread so as to ping you with my suggestion (i.e. downgrade from the beta build and install our latest stable version of the desktop app). Can you take a look and let me know if it worked for…

Hey there @"NereaP" - how are you today? I was wondering if you managed to resolve your concern in the end and if so, how exactly? 

Thanks for the additional information @"Little S.1"! Just a note here, I was referring to the desktop version of your mobile browser(s. For Safari, for example, you'd need to tap for a while on the refresh button on the page you are and request the desktop site's version. Also, how's forcing the links' downloads working…

Thanks for the additional information @"Little S.1" - much appreciated! I ran some tests on my end and the results were not exactly the same as I got an option to open the files through the mobile app or continue to the website. At this point, I'm wondering if you'll get the same results if you used the desktop version of…

Sorry to hear you're having issues with cancelling your subscription @"annia"! Could you follow the steps outlined in the following Help Center article and let me know if you're still having troubles with this? https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription\ Let me know how it goes and…

Sorry to hear about this @"Nakturnal" - I've just moved your post under this thread as your query echoes the one the OP has described. Could you take a look at my suggestion and let me know if it did the trick for you too? @"edw00d": Thanks for letting me know that worked for you - I appreciate it. On a side note, if you'd…

Hey there @"Little S.1" - how are you today? Could you please let me know if you notice the same behavior on another browser and for all of your shared links? By the way, what version of the mobile app are you using on this specific device? Can you check for any updates in your mobile's App Store? Last but not least, if…

Hey there @"edw00d" - sorry to hear (and see) that! As I can see that you're on the beta build of our desktop app and these are still in the testing process, you could experience some issues or an inconsistent experience. As a first step to isolate this -admittedly weird- issue, I would highly recommend that you install…

Hey there @"Pummelchen" - sorry to hear you're having issues with this. Even though this specific distro is not officially supported, could you check if you're also running the Topicons extension (as this might be needed to get the tray icon)? For a complete list of our requirements for linux machines, you can also see…

Sorry to hear about this @"IrisDR". At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this? Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into'…

Of course there is Nick. Just submit a ticket through the following page: https://www.dropbox.com/support Feel free to include any information you think might help our investigation too! PS: If you'd like me to reach out to your Dropbox associated email from my end instead, please let me know. 

Hey there @"Leafchild" - how are you today? In regards to your inquiry, have you considered using shared folders? If you'd like to, you can copy or move the photos you'd like to share into a folder, then invite collaborators to that folder so they can upload too. More…

Although it seems that these two are connected, the problem you described sounds like an issue with your Finder not refreshing the window correctly to reflect the changes made by an application within your Dropbox folder @"Nick_zz". To resolve this issue, could you try relaunching Finder by using the following steps? 1.…