Walter Dropbox Community Moderator

Glad I could help @"trosny"-all's well that ends well - right? On a side note, I've also forwarded your suggestion to the team for future consideration -thank you for your feedback on this one! Enjoy the rest of your day and feel free to reach out should you come up with a Dropbox question; we're always happy to…

While the most straight-forward way to achieve the mentioned recall would be to right click on the said folders/files and set them to 'Local', there's also a number of applications that can cause Smart Sync files to be recalled. The most common of them include anti-virus applications and programs such as Microsoft Word and…

Thanks for the additional information Adam - it's most appreciated! While I won't be able to have a video call with you (our current channels include phone, chat and email support while you can always post on our Social media too), I've just sent you a brief message to your Dropbox associated email address in order to have…

Sorry to hear you're having issues with this @"amartin253". Could you provide some additional information about your setup and if you've done any troubleshooting on your own already? On a side note, would it be OK if I reached out via email to your Dropbox associated address so we can have a further look into this with all…

Sorry to hear that @"jgrbic". Could you please let me know the following for troubleshooting purposes? 1. The status of the desktop app on your computer(s). Click below to see more: Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is…

Sorry to hear that @"elliebelly" - have you tried re-installing the software installed on the affected computer? Maybe that will do the trick! If that doesn't help, please let me know if I can reach out to your Dropbox associated email address to work on this together. Thanks in advance!

I'm sorry, I must be missing something here @"nycmin". At this point, I'll need you to send me two screenshots: 1. What you see on your Windows 7 computer 2. What you see on your Windows 10 computer (which is the ideal end result as you described it so far). I'm attaching a screenshot to show you the ways to include…

Glad to hear you managed to resolve your concern in the end @"MrSteve" - thanks for keeping me in the loop too :wink: If you ever come up with any Dropbox questions, feel free to reach out again; you know where to find us! Have a lovely day!

Thanks for the reply @"MrSteve"! I'm still not sure I understand the matter at hand - could you provide some additional info? I'll need the following: 1. The Operating System and the device you're using (for example a computer running Windows 10), 2. The exact steps you take that result in this (it's not clear to me based…

So you're trying to pin your Dropbox Folder on your quick access menu @"nycmin" - did I get it correct?

Thanks for getting back in touch @"nycmin"! At this point, could you clarify if you're trying to move your Dropbox Folder or just the shortcut to it on your Windows 7 computer? Can you forward me a screenshot of what you see on your screen instead of this? Thanks!

Hey there @"MrSteve" - how are you today? Could you first clarify if you're using the website to do this or if you're working on your computer's Dropbox Folder (assuming you have the desktop app installed)? Also, if possible, could you forward me a screenshot of what you see along with the exact steps you take to do this?…

So you'd like to add a shortcut to your Dropbox folder on your Windows 7 computer @"nycmin" ? If that's indeed the case, please have a look at the following Help Center article as it outlines how to best achieve what you had in mind: https://help.dropbox.com/installs-integrations/desktop/locate-dropbox-folder I hope this…

Sorry to hear you're having issues with this @"Trailerman". At this point, let me clarify that since member folders (your personal space) are specifically designed for each user to organize their own way, they can’t be moved, deleted or shared in their entirety. If you want to share some of the content in your member…

Thank you for clarifying this and providing this additional information @"hshaw" - it's much appreciated. At this point, could I reach out to your Dropbox associated email address so we can have a further look into this?

I'll be happy to help @"nomez99" ! Therefore, I just reached out via your Dropbox associated email address so we can have a look into this. Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon. Thanks in advance and talk soon!

Sorry to repeat myself here @"hshaw" - have you had the chance to go through my respone in the first page on this thread? * https://www.dropboxforum.com/t5/Files-folders/Mac-osx-strange-extra-files-appearing-when-downloading-files/m-p/355372/highlight/true#M54798 If you did and still having questions about this, could you…

Hey there @"huyang" - sorry for the lat reply. I just noticed your post and moved it here so the right people can get on it asap so as to help further with your inquiry. From what I understand you're developing your own application - right? I'm not sure if this helps, but until a member of the relevant team jumps in to…

Hey there @"tamimd67" - how are you today? Thanks for writing in, and for sharing your feedback on this with us; I'll be sure to pass your comments along to our dev team. In the meantime, you can view the full name by tapping the icon for more options to the right of the file (or folder) name that will show you the full…

Thanks for this Lisa - I just sent you a brief message so we can work on this together! Whenever you get the chance, please take a look at your email's inbox and we'll take it from there.

Hey there @"micrin" - sorry to hear you're having issues with this. I'm assuming that you'd like to see the photos from your WhatsApp (folder) uploaded automatically via the camera uploads feature - is this correct? If that's true indeed, note that these won't get picked up automatically as this feature uploads all photos…

Thanks for the reply Jordan - sorry to hear this persists. At this point, if you've already restarted the affected device, could you check if there's an antivirus, firewall or even a VPN/proxy setting that could be causing this? On a side note, could you try another network or any other devices to see if the dowload button…

I'm not sure how these facts could be related to be honest @"lisahinson14". Would it be OK if I reached out via the email address that's associated with your Community's profile so we can investigate further?

Hey there @"jordanrobison" - how are you today? If they want to download a specific file from the folder, they'll need to click on it to preview it and then select 'Download' from the upper right corner or else they should be seeing an option for direct download as shown below: If they're not seeing this option, have them…

Sorry about this @"Raineydays1233" - it seems like the thread I had linked above has been moved or deleted; you might want to perform a web search on your own end for the error string you're getting along with your device's OS - this might give you an insight on what could be causing this. If you'd like me to have a look…

Thanks for getting back in touch with us Dipesh! I've just moved your post to the relevant section of our Community so the right people get to it as soon as possible @"dbagadia". If you have any additional questions in the meantime, don't hesitate to let us know. 

Thanks for the additional information and sorry to hear this persists Jef. At this point, as I'll need account specific information to help troubleshoot this issue, may I reach out to your Dropbox associated email address so we can have a further look into this matter? In addition, have you checked if your device is…

Thanks for going through all these steps for me @"tuhinpaul" - most appreciated. As I wanted to get a more concrete view of your setup and account's specifics, I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, please take a look at your inbox and we'll take it from…

I don't think it will to be honest @"Borq"; probably due to how the Mac OS was designed to begin with as Windows' OS has a different path separator and handles UNC differently from Mac's OS. Moreover, as I won't be able to assist further with this since it falls outside the scope of my expertise at this point, I'd suggest…

Keep me posted on your findings and we'll take it from there @"rickvee". I found this article that could help as well: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac/cannot-open-the-document-user-does-not-have-access/ Let me know how it goes!