Walter Dropbox Community Moderator

Hello @"namiqismayil" - welcome to our Community! In regards to your query now, could you clarify if you're developing your own application and share a screenshot of the screen where you're stumbling upon? Thanks for your response! PS: Feel free to include any additional information you feel might help.

The best way to achieve that would be to ask your Team's Admin to offboard you from the team and convert your account to an individual one using the steps outlined in the Help Center article below: https://help.dropbox.com/teams-admins/admin/convert-to-individual Let me know if you have any more…

That sounds strange indeed @"dangirl". Could you forward me a screenshot of your Dropbox folder on the affected computer (omitting any personal information) so as to check how your syncing icons show at the moment? In addition, note that upon re-installing the files you'll be syncing are the ones that have already made it…

Ah, I see now - thanks for the clarifications @"qqq1"! In regards to your first point, I was referring to the default 'Name' header when navigating your folders - not a particular folder. As a matter of fact, what you described is the normal behavior. As per your second point, I was merely suggesting this so as to get an…

Can you not click the box to the left of the 'Name' header when navigating your file-structure @"qqq1"? While we're at it, kindly note that you could also use the 'Ctrl+A' shortcut when in a folder of yours to select all the files within it. I hope this helps!

Sorry to hear that @"GloriP". So, from what I understand you're working on files you share with others and you're getting a message from the Dropbox Badge that there are others editing the file - am I on the right track? Have you checked with the other person to see if they have this file open on some device of theirs…

I understand now - thanks for the clarifications and additional information Connor. As this isn't the default behavior for shared links when people have the mobile app installed, I'll log this with the team as a feature request. I can't comment if or when it's going to be implemented though. Thanks for taking the time to…

Hey @"connorhawke" - how are you today? As you're probably doing this on a mobile device, your best bet would be to request the desktop version of the web page you're on when accessing the mentioned shared link(s) so as to preview the files within the browser itself. That being said, note that you can also force a shared…

Thanks for the swift response too Scott - it's much appreciated. As I'd like to dig a little deeper -and perhaps bring this under the attention of our experts- I just sent you a brief message to your Dropbox associated email address. At your earliest convenience, please take a look at your inbox and we'll take it from…

Hello Scott. Welcome to our Community! As first -as I don't have Safari at handy right now- could you check if this happens on a private browsing window of Safari with no extensions or plugins running after you've cleared its cache first? Let me know what you find and we'll take it from there @"Scott H."

Glad we could clear this up @"g02"! As per your concern now, please have a look below: https://help.dropbox.com/files-folders/share/received-file-request For more information on our Plus plan please take a look here: https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-plus Or even…

Is it possible that you're not on the Professional plan then @"g02" ? I'm only asking as submitters can send files up to 2 GB if the File Request was created by a Dropbox Basic or Plus account while this goes up to 20 GB when the File Request was created by a Business or Professional account. I hope this clears things up a…

Of course they can @"g02". Are you having any specific issues with our File Requests feature? If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation? Thanks!

While we don't offer a private messaging option here on the Community, I made sure to reach out to the email address linked to your Community's profile so we work on this together internally. Whenever you find some spare time, get back to me with the mentioned screenshot and we'll take it from there. Talk soon!

Hello there @"mhw23" - welcome to our Community! Sorry to hear you're having issues with this - let's try to see what could be going wrong now - shall we? At first, could you see if there's any pending update for your device's OS and our mobile app's within your App store? In addition, just to make sure we've covered all…

You're most welcome @"KarinLomes" - I'm glad I could help :grin: Have a great rest of your day!

In that case, can you reboot your computer and try again @"KarinLomes"? I'd suggest also making sure that you've installed the relevant Smart Sync drive (or system extension) on your computer as per the following Help Center article: https://help.dropbox.com/installs-integrations/sync-uploads/filesystem-integration Let me…

Could you let me know if you've opted into using it first @"KarinLomes"? To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there? Let me know what you find!

Sorry for the late reply @"SecretaryBJS"; how are you today? Even though this fall outside the scope of my expertise (perhaps you'd be better off asking in a Microsoft forum), I'll try to help as much as I can with this. In your example, the wildcard (%HOMEPATH%), will need to replace the 'D:\Dropbox (Busselton Jetty…

Hello people @"Rich" & @"Luispw"! @"Luispw": Apologies for jumping up the gun there; it seems like my coffee hadn't kicked in yet :laughing: As @"Rich" correctly mentioned (can't thank you enough Rich), this is an official domain of ours (unfortunately, susceptible to such attacks) - I'm sorry for not including this piece…

Hey there @"Luispw" - welcome to our Community and thanks for flagging this with us! At first, note that legitimate emails from us would come from no-reply@dropbox.com and not no-reply@dropboxmail.com. That being said, I'm glad to hear you didn't click on any link within that email as it appears that this message was…

Hey there @"CarlyStan" - thanks for contributing to our Community and showing your interest in the Dropbox Paper desktop app. I don't have any information to disclose at the moment but I'll make sure to circle back here with an update once I have something concrete to share. Thanks for using Paper and have a lovely day!…

Of course I will @"box_dropper"! As a matter of fact, I just sent you a brief message to the email address associated with your Community's profile so we can have a better look into this. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks in advance JJ!

Then, I'd suggest logging a ticket with our Support team from the email address associated with the account in question (the one that's attached to the charge at hand as shown in your screenshot) Steve. This would be the best way to handle this moving forward. Also, note that I removed your personal information from your…

Yes, that is correct Steve! Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned. If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support Happy Monday!

Hello there @"Michael_XIII" - sorry to hear about this. Even though your exact distro (Lubuntu) is not currently supported, you may be able to use our desktop app but YMMV. At this point, all I can suggest is that you make sure you're meeting our minimum requirements as outlined in the following page and try again:…

Hello to you too Steve - how are you today? I understand you're having issues with cancelling a Trial subscription - is that correct? If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and…

Thanks for the suggestion @"malliat" - I'll make sure to pass it on to the relevant team for you as a feature request. I won't be able to comment on when or if this might get implemented though. If you have anything else to add, please let me know. 

Sorry to hear about this and apologies for the late reply @"dfloring". Now, so as to have a better view of the matter at hand, could you elaborate on the problem you're having by providing information about your setup (device's OS, version of our app etc.)? Thanks in advance!

Hey there @"vug" - thanks for using Paper and welcome to our Community! As this option (i.e. adding hyperlinks to selected text) is not available on the mobile iOS app, I'd suggest using a web browser to do this. If you find that it's not possible on your iPad's browser, I'd suggest requesting the desktop version of the…