Walter Dropbox Community Moderator

Welcome to the Community @"Udar"! I'm sorry these instructions might seem a bit off - they're referring to an older version of our mobile app. The current steps are these: * Open the Dropbox mobile app. * Tap on your account's settings on the bottom right of the screen. * Look for Camera Uploads. * Toggle it to off. If…

Hello @"Shelley S.5" - welcome to our Community! I'm not really sure to what you're referring to or what exactly is troubling you; could you elaborate on your inquiry please? To better help with this, I'd need the following info: 1. What exactly are you trying to accomplish? 2. What's not working for you? Could you share a…

Hello @"barakm"! Welcome to the Community and thanks for using Paper :smile_cat: I'm glad to let you know that this option already exists. Just type 3 #'s and leave a space and you're good to go! Here's a screenshot of how it looks like: These are the 3 levels of headers in a Paper docFor more information, please refer to…

Thanks for the report @"Gillrado"! @"robertcz" :Thanks for letting me know this detail Robert - it's really helpful. At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here:…

Thanks for the updates @"robertcz" & @"MTN_SSC"! I can see that the common denominator here seems to be Windows 7, the 64 bit version,yet, I'd like to also check if there's an antivirus, firewall or even a proxy/VPN setting that could be causing this so -at your earliest convenience- please let us know if there's any of…

Hey @"Sondos944" - welcome to our Community! What @"Здравко" mentions is valid for files that are explicitly within shared folders. If you'd like to update/change this file on one location and have the changes reflect on other places (other folders, shared folders etc.) too, this won't be possible as these files would be…

Thanks so much for following up on this Steve - I'm truly obliged! I'm sorry I didn't get the chance to get back to you earlier; things are hectic these days :confounded: In any case, I'm glad to hear that my suggestions pointed you towards the right direction and I'm always around if you come up with any Dropbox question.…

Hello peeps (@"alan78" & @"tuneman76")! Sorry to jump in but have you by any chance tried a reinstall of our desktop app on the affected computers? If that doesn't help, could you give a clean, advanced re-install a go and let us know if you're still noticing this issue?

Hello All - thanks for your reports! I've relayed the details of this problem to our engineering team and from here, they’ll evaluate the issue at hand and work toward a solution. While I can't say exactly how long this will take, I’ll keep a close watch on the team’s progress and we'll let you know more as soon as we have…

Sorry to hear about this Brian. Could you forward me a screenshot of the exact error messages you get so I can have a visual too? In addition, is your iPad's OS, our mobile app and the Excel app up to date (latest, stable versions)? Thanks for your reply in advance @"Bricroq". 

Thanks for your swift response Michael! I just sent you a brief message so we can investigate further. Take a look at your inbox and we'll take it from there. It goes without saying that we'll update this thread with our findings too. Talk to you soon @"Michael D.105" 

You could use selective sync to free up space while you go if needed Steve: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview That being said, note that a screenshot of how your desktop looks like would be better so as to have a visual we can work on too. Thanks for your cooperation. 

So you moved your Dropbox Folder through the app's preferences to the wrong location Steve? Am I on the right track? Have you tried moving it back using these steps? https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder Let me know what you find! PS: The information I asked for in my initial response…

What exact licence type you're using though @"Kido"?

Thanks for the report @"Michael D.105"! Would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this? Just for troubleshooting's sake, could you confirm you're on the last version of your iPad's OS and our mobile app's as well? Thanks so much!

Hello Steve - welcome to the Community! At first, allow me to clarify that your Dropbox folder is just a normal folder on your ****** drive - only with syncing capabilities. Therefore, if you drag and drop files into the Dropbox folder, those files will be moved instead of copied. It's common to assume Dropbox works like a…

No worries Hạnh - I'm just glad I could clear this up a tad. If you have any more questions, don't hesitate to reach out; we're merely a post away :wink: Thanks for using Dropbox and have a lovely day!

Thanks for the quick response and update on the matter Rachel - I appreciate it. All's well that ends well as they say I guess - right? Should you ever come up with a Dropbox question, please let me know; I'll be more than happy to follow up. Enjoy the rest of your day!

Hello Hạnh - welcome to our Community! You'll be able to access them via the website at any given point in time - you won't be able to sync new files though. Note that when your account is downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing…

Hello Rachel - how are you today? As it seems your browser's acting up, could you try clearing its cache, an incognito window or even a completely different browser (with no extensions or plugins running) and let me know if you're still noticing this? Thanks in advance and welcome to our Community too @"RachelN1"!

Hello @"macnpam" - welcome to our Community! So, from what I understand you're able to preview a video file normally on our website but when you download it to play it locally on your device with the 3rd party app you mentioned (imovie) it only has audio while it lacks the image - correct? If that's indeed the case, there…

Hi all and thank you for contributing in this thread with your elaborate feedback and use-cases - it's most appreciated. Despite the fact I don't have any news to share at the moment, I can assure you that your comments have all been passed on to the relevant team - thank you so much for your valuable input on this one. As…

Hello @"SiriusNick" - welcome to the Community! I'm sorry to hear you're experiencing slow uploads when manually uploading your files within our mobile app using the (+) button. As a first step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 1. Tap the menu icon in…

Hello @"KateRobert" - welcome to our Community! At first, could you send me a screenshot of how this looks like on your end and the steps you take that result in this so I can investigate further? In addition, have you by any chance tried to reboot your iPad to see if this resolves this matter? Moreover, could you please…

Hey all! I just wanted to give you an update on this as you can now prioritize a file to sync even on our individual plans (for Plus and Professional users). For more information you can have a look at the following Help Center article: https://help.dropbox.com/installs-integrations/sync-uploads/prioritize-files-sync Let…

Sorry to hear you're having issues with this @"Bernard D.1". From what I gather, you must be pointing your Dropbox folder to an erroneous location (as the error you get suggests). To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my…

Hi all! Could you let us know if you're still having this issue or if you resolved it at the end? If you did resolve this, what worked for you in the end?

Thanks for the additional information @"namiqismayil" - it's most appreciated. Note that I moved your post under a more appropriate section of our Community so the right people get on it and help with your inquiry. Let us know if you have anything to add in the meantime!

Sorry to hear about this @"THEJYESHARK". I just moved your post under this thread as your inquiry seems to be related. Could you clarify what type of licence you're using for your Office 365 integration? Keep in mind that the licence requirement is out of our remit. The integration is in place to allow users to navigate…

Hi all! If this is not too much to ask, could all the affected users log a ticket with our team providing all the relevant information so we can assist further (while being able to drill into your account specifics)? Thank you all for your cooperation and patience on this matter. PS: You can submit a ticket through this…