Walter Dropbox Community Moderator

Hey @"Ture_Alsvik" - how are you today? I was just wondering if you managed to resolve your concern in the end and if so, what did the trick for you?

Thanks for the quick response @"Es3" - it's most appreciated. At first, let me clarify that the Files app is an application owned and maintained by Apple; if you're having issues with how your files are previewed within its ecosystem, you should report this to Apple directly. If you'd like to look into this with our…

Sorry to hear that @"Es3". Are you getting any specific errors? Can you send us a screenshot so we can have a visual of the matter at hand? Could you also walk me through the steps you take that result in this? Thanks in advance and welcome to the Dropbox Community!

Thanks for the additional information and screenshots @"BiancaCondor"! I'll have to admit, this seems strange; could you try re-installing our app on the affected computer using the offline installer from the page below and let me know if you're still having this issue?…

Thanks for the additional information Bianca - it's most appreciated. You'll probably need to free up some space on the affected computer as the low disk space error you're getting is due to your computer's ****** drive being out of free space. Because files stored in your Dropbox are also stored on your computer, your…

Sorry to hear that @"Tequila_1934" - let's see what we can do about this. At first, as you mentioned that you don't use Dropbox, have you reported this to your bank? I'm only suggesting this as your credit card details might have been compromised and used to purchase a Dropbox subscription. In any case, as mentioned, the…

Thanks for keeping me in the loop @"Dee C.6" - it's most appreciated! If you stumble upon any issue with Dropbox in the future, feel free to get back to us; we're only a post away after all :wink: Happy Monday!

Hi @"BiancaCondor" - welcome to the Dropbox Community! I'm sorry to hear you're having issues with Smart Sync. I'll have to admit that your desktop app seems to be having an issue at the moment though; based on its icon within your computer's system tray that is. Could you forward me its exact status so I can have a better…

Thanks for the details here @"Dee C.6"! Could you verify that there's no antivirus, firewalls or even proxy/VPN settings that could be preventing our app from connecting properly to the internet? If you do have any of the aforementioned software, you can disable it temporarily to see if that's what's causing this issue.…

Thanks for the quick response @"Dee C.6"! I was merely suggesting that based on your description, it sounds like you've enabled camera uploads for your account. If you'd like to disable it, you can follow the steps here: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview As per the desktop app's…

Thank you too for the quick response @"Dee C.6" - it's most appreciated! So you have the desktop app running and somehow enabled the automatic camera uploads feature at some point (which you can verify by checking if the photos you mentioned are located within a folder called 'Camera Uploads') and while you were able to…

Hello @"Dee C.6" - welcome to the Community! At first, could you send me a screenshot of where exactly this discrepancy is spotted so I can have a visual too? Also, can you please clarify the OS of the device you're on and if you've made sure that it's updated and rebooted recently? Thanks in advance!

Thank you both for your feedback on this @"jennab505-0" & @"mcmiller" - it's most appreciated. At this point, allow me to reiterate that as the following Help Center article outlines, the 'Starred' files are only starred for the account's holder (something like marking it as favorites for own use) and they won't be starred…

Thanks for the additional info there @"GloriP". Could you forward me a screenshot of the exact message you get so I can have a further look into this?

I'm completely sorry you feel this way @"jennab505-0". As mentioned, the 'Starred' section is account specific and others won't be able to access them from their end. Could you let me know what you're trying to accomplish exactly to see if we could come up with a solution? Thanks in advance and welcome to our Community…

Oh, that makes sense; thanks for the update @"shergenr" ! Let me know if you have any questions moving forward and we'll take it from there. Thanks for using Dropbox :gear:

Hello @"shergenr" - welcome to our Community! At first, I'm wondering why you'd need to do this instead of simply copying or moving your files directly to your Dropbox folder (it's merely another folder on your device after all; only with syncing capabilities); could you elaborate on what you'd like to accomplish…

Unfortunately, you're no longer able to link your Dropbox account with Yahoo Mail @"browntbdd". More info on this can be found here: https://help.dropbox.com/installs-integrations/desktop/yahoo-mail I hope this clears things up and welcome to our Community. Let me know if you come up with any additional questions. 

Hi @"JacobDrummond" - welcome to the Community! I'm writing to let you know that I moved your post under this thread as we've had some similar reports lately. As aforementioned, the team are aware and working on it already. Whenever I have more to share, I'll make sure to update this thread accordingly. Thank you for your…

Glad to hear it works now, Brian - thanks for looping me in too! If you stumble upon an issue with this in the days to follow, please let me know so we can look further into it. Thanks again @"Bricroq"!

Glad to hear that @"swongfb". At this point, I'll need to ask if the problem persists after you've cleared your browsers' cache and with no extensions or plugins running. Keep me posted!

Thanks for the additional information and the screenshots @"swongfb"! Could you let me know if you get the same error when you request the desktop mode of the browser you're using when accessing this file request? To do this on iOS 13, once the mobile site loads up, tap on the ‘Aa’ button on the left side of the URL…

Thanks for the additional information, Brian! Can you please let me know if you're experiencing the same issue now that you updated your iPad's OS? Also, does this occur for all of your Excel files, some or only one? By the way, have you by any chance asked Microsoft about this directly as the error you get is coming from…

Hi @"swongfb" - welcome to our Community! At first, could you walk me through the exact step you take to do this and send me a screenshot of the error you get so I can investigate further? In addition, could you try to request the desktop mode of your browser and try again? Let me know what you find!

Thanks for your quick response Frédéric! Unfortunately, I don't have any timeline to offer at the time; rest assured we'll inform you accordingly when the time comes though. If you have anything to ask, please don't hesitate to reach back out; we're always a post away:wink:

Thanks for the response, Brian; how are you today? At this point, could you let me know the exact OS version of your iPad and the versions of the mobile apps you're using (both ours and Excel's)? In addition, here's how to attach screenshots here: If that doesn't work (if you're using a mobile device), maybe you'll need to…

Thanks for your interest in this @"Fredericw"! Sadly, if you don't see this available on your new desktop app it means that it's not yet available to you (it's still in a closed beta phase). Worry not though for you'll get plenty of email notifications once we roll it out to all of our users! Welcome to our Community and…

Sorry to hear this @"RafaelG". Have you tried any troubleshooting steps so far like re-installing the software on the affected device? If the issue persists, could you post a screenshot of the exact error you see on your screen so we can investigate further? Thanks so much and welcome to our Community too Rafael!

I'm glad I could help with this and also thank you for the feedback @"barakm" - it's most appreciated and I'll make sure to pass it on to the relevant team. If there's anything else you'd like to add, don't hesitate to get back in touch; we're always a post away :grin: Have a lovely week!

Sorry to hear this @"Ryydy". Can you reboot the affected device and let me know if you're still getting the same error when uploading your file(s) via our mobile app? If you do, please forward me a screenshot of the last screen or the error message you get so I can have a further look into this. Thanks in advance and…