Walter Dropbox Community Moderator

Thanks for keeping me in the loop @"Trailhouse"; could you also post a screenshot of this so I can have a visual too? Also, if you'd like to look further into this with account and device specific information, you can contact our support team. In any case, keep me posted!

Hi @"Kymmog"; thanks for joining our discussion here and welcome to the Dropbox Community! In this case, you'll need to choose the "Advanced" setup option during the installation process (or pause it if it's already initiated) and then choose the parent folder of the existing Dropbox folder as the location for this new…

Hi @ColinAtInspire; welcome to our Community! I've extensively discussed this with some other users in the past so I'd recommend that you started from there: https://www.dropboxforum.com/t5/Dropbox-files-folders/Hyperlink-not-working-in-Excel/td-p/302754 As per you last concern, even though I'm not sure if it'd work as I…

Hi @"GlennSG"; thanks for joining our discussion here and sorry to hear about the issue you're going through. I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? *…

Hi @"Trailhouse"; thanks for joining our discussion here and sorry to hear about this. May I have you try to fix the permissions of your files via our desktop app's preferences to see if this improves matters at all? Here are the steps: 1. Make sure the Dropbox desktop application is running 2. Click on the Dropbox icon in…

Thanks for the updates on this @"RichJ"! As our most recent, stable version of the desktop app just came out, may I have you install this one and let us know if you're still noticing high CPU usage on your computer? Here's a direct link for your reference:…

Hi all; thanks for your reports here! I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? * https://help.dropbox.com/installs-integrations/mobile/beta-program Thanks a bunch! 

Hi all; thanks for your updates! I'm not sure if this is related, but I had another couple of similar reports where the users mentioned that installing the beta version of the mobile app on their Android devices resolved this for them. Could you give it a go and let me know how it goes?…

Hi all; thanks for your reports! I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. Could you check if this does the trick for you too? https://help.dropbox.com/account-settings/beta-program Thanks a bunch! Mod note: updated link in post…

Hi @"Relievo"; welcome to our Community and sorry for jumping in here. Just to clarify, exporting a folder isn't available on our mobile app for iOS/iPadOS devices at this time. That said, you may want to try the Files app to see if you get this option there. I hope this helps!

Hi @"crimson avocadoes"; welcome to our Community and happy Monday! I'll be happy to help with this; could you clarify what exactly is troubling you in uploading files to Dropbox so I can advise further? @"ditotediashvili" As the issue you're experiencing seems to relate to the preview of the file in question, could you…

Hi @jeffsmorris; thanks for joining our Community and happy Monday! At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You should…

Hi @SI7211; welcome to our Community and happy Monday! Can you please let me know if you've restarted your mobile device and/or router after getting this error message? Does it persist if you do? In case rebooting your mobile didn't help improve matters, please let me know the exact OS your device is on and the version of…

Hi @"RichJ"; sorry to jump in here. Can you maybe try the following steps and let us know if they improved matters for you at all? 1. Make sure the Dropbox desktop application is running 2. Click on the Dropbox icon in the system tray and then click your profile picture or initials 3. Select 'Preferences' 4. Click on the…

Hi @prd4wc; welcome to our Community! I'm sorry to hear you're having issues with this. As I think your query is related to another thread, could you take a look at the following discussion and let me know if this is what you're referring to?…

Hi @frus; thanks for joining our discussion here and sorry to hear you're having issues with this. It looks like you've somehow enabled the new, beta computer backup feature so I'd suggest starting from the relevant Help |Center article in this case:…

Hi @"eworkman"; welcome to our Community! As your query seems to echo the discussion in this thread, I just merged your post here. Feel free to have a look and let us know if you have any follow up questions. Thanks!

Hi @"nicecherub"! Welcome to our Community and sorry for the late response; your post had been caught by our spam filter due too its length. As your query seems to echo the discussion under this thread, I merged your post here so please feel free to take a look at your covenience and let us know if you have any more…

Hi @Heatherhunihan; welcome to the Community and happy Friday! As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance. Can you see if the email address that you received this email and the email address that you're looking at…

Hi @lchandler89; thanks for joining our discussion here and sorry to hear about this. In this case, you can use an incognito window -while NOT logged into any account- to contact our support team through the relevant form so we can assist further. I hope this gets resolved for you soon!

Hi @"Tim Lempicki"; thanks for joining the discussion here and happy Monday! I appreciate the time you took to share your thoughts on this; they've been noted in our system. As per the matter at hand, I'd like you to try the following steps to see if they improve matters at all for you: 1. Make sure the Dropbox desktop…

In that case, I'd suggest re-installing Excel as it might help improve matters @"babadb". Keep me posted anyhow!

Thanks for the update @Cafnel; I'm glad to hear it's sorted now. See you around the Community and have a wonderful weekend ahead!

I'm sorry for the late reply @IainF. Can you check @edwards142 reply on this thread and let me know if it helps in your case as well? Thanks!

Hi @"kathleenaprior"; thanks for joining the discussion here and sorry to hear about this. Can you please clarify if this happens for all of your files, some or maybe just one? Could you perhaps send me a shared link to a problematic file so I can have a look on my end? While at it, how are you uploading those files in the…

Hi @Ahmadkordia; welcome to our Community! As your question seems related to this discussion, I moved your post under this thread. To cut things short, you won't be able to have custom folder icons for your Dropbox Folder or any folders within it, for as long as you're running the desktop app at least. If you were…

Yes, exactly @Cafnel; just add the (.mp3) portion to the file's name when renaming it. Let me know if this did the trick! 

Hi @"babadb"; welcome to our Community! Can you please clarify if you're referring to changing the file's status to 'Online Only' via our Smart Sync feature or just uploading the files? While at it, can you send me a screenshot of what you see so I can have a visual too? If you could provide your computer's OS and the…

Thanks for the screenshot @Cafnel! It looks like this file is missing its extension for some reason. If you're sure it's an mp3 file, could you rename it appending the .mp3 part to the file's name? Also, the icon you see on the left is the UFO icon which generally means that there's no preview available for the file you…

Thanks for the update on this @"Joey Camilleri"! Audio and video codecs are used by applications on your devices to open your files. A simple web search for a codec pack for the app you're using to open the mentioned files should help in this case. Once you find and install this, try to view the problematic file again. Let…