Walter Dropbox Community Moderator

Hello @"Cbray" - welcome to the Dropbox Community; how are you today? As I'm not sure about this, could you clarify how exactly were you copying and pasting your emails from Outlook to Dropbox and what device were you on? While it is possible to sync Outlook or Windows Mail .pst files using Dropbox, we believe you'll have…

Hello @"LW65" - welcome to the Dropbox Community! Perhaps it would be better to look for the appropriate software depending on the file type of those photos to achieve this task. That being said, if those files are previewable within our website, you could also give the 'Open With' button a go as you might find an active…

There you go @"ashatops"; fixed! Until we speak again, have a lovely day :grinning:

Hello @"kajakiem" - welcome to the Dropbox Community! As you can see, I moved your post under the thread you had quoted in your second post; merely to keep things neat around our Community. As per the matter at hand now, kindly note that the issue you're seeing is a Mac issue that occurs when copying files with extended…

Those shared links are previewing fine on my end using a web browser. Therefore, I'd suggest using the walk-around below to force the shared links to download the content instead of merely previewing it @"ashatops". It might do the trick for you :nerd: * https://help.dropbox.com/files-folders/share/force-download If Amazon…

Can you share a link that's giving you this problem so I can investigate further @"ashatops"? Also, could you walk me through the exact steps you take to do this? Furthermore, have you by any chance checked with Amazon as you're getting an error from their end?

I'm sorry I don't quite understand @"ashatops" . If you're getting any errors upon accessing a shared link, please use the buttons shown below to attach a screenshot of what you get in your next response: Thanks again!

Welcome to our Community and sorry to hear you're having issues with this @"ashatops". Could you send me a screenshot of the exact error you're getting so I can have a better look at the the matter at hand? Thanks in advance!

I'm sorry to hear you're also having issues with this @"RaxAdaam". This has been reported quite some time ago and you can find more about this here: https://www.dropboxforum.com/t5/Files-folders/Smart-Sync-still-taking-up-local-space/m-p/359756 The solution would be to opt-in the 'Zero Size Placeholders' beta as detailed…

Glad to hear this worked for you Ted! Let us know should you come up with any Dropbox questions; we're always a post away :wink: Enjoy the rest of your day!

Hi Ted; welcome to our Community! There's a number of users that reported this to us recently and, to directly cut to the chase, you should be able to do this in v84.3.155 which is our most recent beta version: https://www.dropbox.com/downloading?build=84.3.155&plat=mac&type=full Note that these builds are an early release…

Hello again @"dronecrasher"! What's your name by the way (if you don't mind sharing)? Truth be told, there are a plethora of ways you can share files or folders with others via Dropbox while the difference in the ways you mention is this: On one hand, if you invite a member to a shared folder (i.e.using their email…

Hi Kirill - thanks for posting your first question on our Community! I understand how important this must be to you so I'd suggest that you logged a feature request, clearly explaining the rationale behind this while also providing us with your use-case. In this way, other similar-minded users will be able to find and…

Hello @"IPI" - welcome to the Dropbox Community! The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted. Could you check if there's any antivirus, firewall or even a…

Thanks for your reports @"Edward W.10" & @"Random4423". Note that I moved your posts under this thread as it echoes the issue described here. @"GeoC1010" : As aforementioned, our team is aware and currently working on this. We'll update this thread once we have more information to share. Thanks for your patience in the…

Welcome to the Community @"ler16"! As per your request, I just sent you a brief message to the email address that's associated with your Community's profile. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Talk to you soon!

Thanks for the speedy response and screen-grabs Dennis! Can you also send me a screenshot of your iCloud Photo settings? You can find this by opening the “Settings” app on your iPhone or iPad, then tapping “iCloud,” and then “Photos.” (Note: These are settings for your device, not the Dropbox app.) In addition, are you…

Hello Dennis - how are you today? I guess your desktop app is showing 'Up to date' (which means you're fully synced normally). Is that correct? Just to make sure we're on the same page, could you let me know if you're using an Android device or an iPhone? While we're at it, are you using the camera uploads feature or…

I'm sorry to hear you're having issues with this @"unhotelier". Could you post a screenshot of the exact error message you get when trying to do this so I can have a better view of the matter at hand? Also, keep in mind that team members and admins may move a shared folder into the team space as long as the following…

Why not suggest it under our 'Share an Idea' section of the Community where other same minded users can find and upvote it too then @"bpmcclane"? Here's a direct link for this place: https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000 Welcome to our Community!

Thanks for the screenshots @"MJRgo"! Could you do me a favor and try to perform this action from your account's 'Files' tab instead from within your Admin Console? Do you get any errors there? Let me know and we'll take it from there! [Note: I'm leaving the office soon but I'll be more than glad to pick this up from where…

Yes, indeed @"emanuelsf". Pending shared folders don't count towards your current quota unless you except (and ADD) them to your account. For possible ways to free up space on your account, refer to my previous reply :wink: Let me know if you have any follow up questions and have a lovely weekend ahead!

Welcome to our Community and sorry to jump in here @"emanuelsf". While we won't be able to tell exactly how much content you need to delete to make up space on your account, I'd suggest you started by going at your account's plan tab here: http://dropbox.com/account/plan You'll see an overview of your account's quota there…

I'm sorry to hear you're having issues with this @"MJRgo". Could you let me know if you're getting any specific errors when trying to do this and maybe post a screenshot so we can have a visual too? If you could also walk me through the exact steps you take to do this, I'd appreciate ita bunch! Thanks in advance and…

Thanks for the reply @"Ozhumphries". I don't think there's a conflict with those PDF files but just to make sure, can you check if you can access and download them properly on a computer or through a web browser? In addition, as our mobile app seems to be working fine, you should direct your report to Apple as they're the…

Thanks for the extra details there @"Ozhumphries" - they're most appreciated. I'm not sure if those are related but Apple released a new iOS version for iPhones and iPads yesterday (iOS 13.1.3) to mitigate some bugs and improve performance in general. If you haven't updated your iPad's OS yet, could you check for pending…

Thanks for the visual aid here @"emnu2005" - it's most appreciated while it helps narrow down the issue. I'm afraid it's exactly as I thought as this issue echoes some similar reports we had recently. I won't be able to suggest a 3rd party app to un-zip (or un-archive) the zipped folder on your computer but I'm sure you'll…

Hello @"Niccodemure" - how are you today? Just to make sure we're on the same page, could you clarify if you're working on the website or on your Dropbox Folder on your computer, thus utilizing the desktop app? If the former one, do you notice the same behavior on other browsers, after clearing your browser's cache and/or…

Hello @"emnu2005"; welcome to our Community! I'm sorry to hear you're having issues while trying to access a zipped folder that was downloaded from our website. Can you send me a screenshot of the exact error you get so I can have a visual too? Also, could you try another software other than the one you originally used to…

Hello @"Ozhumphries" - how are you today? I'm sorry to hear you're having issues with the Files app on your iPad; let's take a look! As I don't think that this could relate to specific shared folders, could you check if you're getting this error with a specific file type? If so, what is the file's extension? If you could…