Walter Dropbox Community Moderator

In this case, could you have your colleague Jon delete this file (and any other affected ones) from his computer too @"areynoso"? Let me know how it goes!

Hi @"areynoso"; sorry to hear you're having issues with this. Could you please clarify if you're indeed moving those files or copying them for me? Also, did you get the chance to check my other suggestions a few posts above yours in this very same thread? Let me know what you find and we'll take it from there!

Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team. As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information). Take a look at your…

Hello @"Peter9927" - welcome to our Community! While you can easily do this by having both accounts open through a web browser (one of them will need to be through an incognito window) and drag-n-dropping the files you'd like to move, we also have a dedicated Help Center article on how to move files between accounts…

I see, thanks for the additional information @"loomy"! Could you send me a screenshot of an example of this showing a file you deleted re-populating your Dropbox folder along with the desktop app's exact status so I can have a better look into this?

I'm afraid I won't be able to help with that @"Newtoforum123". Perhaps it would be better to use a web search to find what you're looking for in this case as I won't be able to help with Google's 2 step verification feature. That being said and as I'd like to help as much as possible, here's an article from Google's…

Thanks for your swift reply @"HD3". I just sent you an email (thus creating a ticket for you) so we can investigate further with all of our tools at my disposal. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks so much for your cooperation!

I'm glad I could help @"Newtoforum123"! No worries about the additional questions btw; just fire away :laughing: In the meantime, enjoy the rest of your day!

Hello @"Newtoforum123" - welcome to the Dropbox Community! Files that were shared with others via a shared link with an expiry date (or via our Transfer feature) won't get deleted when the expiration date comes. It just means that others won't be able to access the mentioned link to get to the files the link points to as…

Sorry to hear about this @"HD3". As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this? Thanks in advance for your reply and welcome to our Community!

Good day to you too and welcome to our Community Sergio! Could you let me know what your account's plan tab is reporting at the moment? If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply. If you see that you're on a Plus Trial, follow the guide in the following…

Sorry to hear you're having issues with this @"kelseyrowe". Could you clarify the steps you take to export this file to your mobile device and also share a screenshot of the exact error you get so I can invetsigate? I'm also wondering if you've tried doing this on another wifi network other than the one you originally used…

Sorry to hear you're having issues with this @"Klabbe". Do you happen to have any symlinks in your account? @"Klabbe" wrote:Seems strange dropbox would try to upload the "Relocated Files/Default" folder in the first place, it's not even located in the dropbox or even root user directory but in the Shared directory of…

Thanks for your swift reply too @"loomy"! Could you clarify if those files were within a shared folder? In that case it would make sense that you don't see an option to permanently delete them but only to restore them. In any case, if you'd like to permanently delete your files you can do so from the Deleted Files page…

Hi @"loomy" - welcome to the Dropbox family! I'm sorry to hear you're having issues with this. Don't worry though, I'm here to help. To begin with, I'm assuming you waited long enough for those changes to sync across your devices until the desktop app within your computer's system tray/menu bar showed 'Up to date' - right?…

Hi @"mcshamester"; how are you today? As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further: https://www.dropbox.com/support You can let me know the ticket's ID here if you like so I can locate it on our system and get…

I just sent you a brief message so we can work on this together @"sgrya1". Whenever you get some spare time, please take a look at your inbox and we'll take it from there!

I just sent you a brief email so we can work on this together. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks so much @"IPI"!

I'm sorry to hear this persists @"sgrya1". At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?

Thanks for the update and sorry to hear this persists Ed. Just a side note here, you're installing the desktop app normally with admin privileges - right? As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate…

I see, thanks for the swift response @"sgrya1"! As you're still getting the same error, I'd suggest a clean, advanced re-install at this point. Let me know how it goes!

Hello @"sgrya1" - welcome to the Dropbox Community! I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error? Thanks in advance!

So you're drag and dropping those emails to your Dropbox folder on your laptop directly @"Cbray". As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way? Also, what happens now? Are you getting any errors? In addition, could you try another…

I'm sorry to hear you're having issues with this @"Kw7790". Could you forward me a screenshot of how this looks like on your end so I can have a visual? In addition, have you rebooted your device lately? If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all…

I'm sorry to hear you're facing this issue and thanks for flagging this with us @"ERC". I understand that you're in direct line with our advanced team and haven't heard from them for days so I've passed your comments on to your ticket and gave it a nudge so as to be prioritized. Thanks in advance for your patience and…

Thanks for your swift response Ed! Maybe you'll need to perform a clean, advanced re-install at this point. That being said, do you, by any chance, have any pending updates for your computer's OS? While you're at it, could you check if your graphic drivers are also up to date? Keep me posted on your findings and we'll take…

Thanks for the additional info Ed! If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress. Happy Monday @"IPI"! 

Sorry to hear about your syncing issue @"fmenchelli". At first, can you change your bandwidth settings via the desktop app's preferences and see if there's any changce? Moreover, could you see if there are any files with incompatible characters within their names that could be causing this? *…

Hi @"ianbian"; I'm sorry to hear you're having this issue too. Could you check if you have 'Battery optimization' set to on for our mobile app via your mobile's settings? To do this: 1. From a Home screen, navigate: Apps > Settings > Battery. 2. If not available, swipe up or down to access apps screen then…

Hello @"gwm303" - welcome to the Dropbox Community and happy Monday! The automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which specific folder(s) the feature uploads from. One way to tackle this would be to manually upload the files…