Walter Dropbox Community Moderator

Thanks for your swift reply Patrick - I appreciate it. To permanently delete a Paper folder, you'll need to access the folder by clicking on it and from there select the 'delete permanently' option. This acts like an extra failsafe in case of accidental actions. Let me know if you come up with any follow up…

Sorry to hear that @"jasmintulk". Just to ensure troubleshooting now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar? Thanks!

Thanks for your swift reply @"GPGS_PHOTOSHP". Would you like me to reach out via your Dropbox email address to look further into this internally with all of my tools at my disposal? I'll make sure to update the thread with our findings too if you agree. 

If that's indeed the case, you might want to consider rebuilding your Finder's Spotlight index @"JOfE". This would fall outside our remit but feel free to give it a go and report back with your results. Thanks! 

Hi @"GPGS_PHOTOSHP" - thanks for your report and welcome to our Community too! I moved your post under this thread as it echoes the issue discussed here. Could you take a look when you get some spare time and let me know if @"u_kadru"´s suggestion works for you too. Thanks! 

Hi @"Alex987" - welcome to the Dropbox Community! I'm not really sure where Dropbox comes into play in the scenario you mentioned; could you elaborate a tad on your query? Thanks! 

Hi @"Rick A.5" - happy Monday! As you noticed, there's no way to turn off/hide or resize the sidebars on our website at this time. That being said, I found the relevant idea for you to upvote to show your interest in this:…

Thanks for your swift response Patrick! The files you can transfer with this feature don't necessarily reside within your Dropbox account @"PatrickMast". If the files you transferred were in your Dropbox account at that time, they're still there. If they were never in your account, they should be in their original…

Hi @"PatrickMast" - welcome to our Community! If your transfer has expired, you'll be able to find the files you shared with other, in their original locations. This means that they should be on your computer from which you initiated the transfer from or in your account online if you transfered files that were already…

Hi @"Isaksp00" - welcome to the Community and happy Monday! I'm sorry for the late reply; are you still having issues with this? If you do, could you right click inside the window you're showing in your screenshot and force it to refresh? Let me know how it goes! 

Yes, you're correct @"FeverTree34" . No one accept you will be able to access your personal folder (the purple one) - not even your team's admin(s). Let me know if this helps! 

Hi @"FeverTree34" - how are you today? If you're referring to the purple folder you see online, note that each member of your Dropbox Business team has access to their own. Read on for more context: Content in the member folder defaults to being private to each team member, though they can share it with anyone they want.…

Hi there @"PatrickA" - how are you today? You should be able to find your archived Paper folders by selecting the relevant option after clicking on the button shown below: Let me know if this doesn't show up for you please. 

Hi @"RUST-REPUBLIC" - welcome to the Dropbox Community! I'm not really familiar with this kind of setup; care to explain how this should work and how Dropbox comes into play in this scenario? On a side note, the shared link you mentioned in your post is not an active one as I can see; could you recreate it and try again?…

Hi @"TalSeg7" - happy 2020! I'm sorry to hear you're having issues with uploading your photos on our mobile app; let's find the culprit now! To cover all bases at this point, I'll need you to try doing this over cellular data with your wifi closed and vice versa. Do you get the same results? On a side note, can you find…

Thanks for your extensive reply and your invaluable feedback on this @"mr c.1" - I appreciate you took the time to let us know all the troubleshooting you've done so far. Your description and most of the pain points you listed makes me wonder about the total amount of files you have in your Dropbox account since the…

Thank you both for your clarifications on the matter @"u_kadru" & @"Mattias3"! If you'd like to look into this further, please go ahead and log a ticket so our team can investigate with account and device specific information. Ping me the tickets' IDs here and I'll make sure to get to them as soon as possible. On a side…

Hi @"Mattias3" & @"u_kadru"; I'm sorry for the late reply. Based on your desription, I believe you are seeing an issue with file locks - correct me if I'm wrong please. As you noticed, our desktop application is unable to sync some types of files left open by certain applications. When this happens, Dropbox will report…

Hi @"matryoshkan" & @"mr c.1"! I'm sorry to hear you're having issues with downloading your files from our website; let's see what we can do to tackle this now. At first, could you let me know if you're running our desktop app on your computer? This would help a lot since all of your Dropbox files reside within your…

Hey @"ArtyomK"; how are you today? As my colleague @"Jane" is currently out of office, I just went ahead and sent you an email so we can dig deeper into the issue you seem to be having. Whenever you get the chance, please take a look at your inbox for my message and get back to me there so we can pick this up from there.…

I'm sorry to hear you're having issues with this @"ryanmuir". Just to make sure we're on the same page now, could you elaborate a tad on the matter that seems to be troubling you and, if possible, forward me a screenshot or two so I can have a visual of the matter at hand too? I'm guessing that you're seeing a permissions…

I'm sorry for the late reply Helmut. I just sent you an email so we can work on this together. At your earliest convenience, please take a look at your inbox and we'll take it from there. Talk to you soon @"Helmutsg" :envelope:

Sorry to hear you feel this way @"21timothy". This feature was actually re-enabled after we heard your feedback in this very same thread so could you please elaborate a tad on the matter that's troubling you? On a side note, do you happen to be using a beta version of the desktop app? I'm only asking because I just checked…

Thanks for following up on this so quickly Helmut; I appreciate it. May I reach out to your Dropbox associated email address to have a further look into this with all of our tools at my disposal? If needed, I'll send this to an expert for additional investigation but I'll need to check your device's logs internally first…

I'm sorry to hear you're having issues with this @"MariaJ". For troubleshooting's sake, could you forward me the desktop app's exact status as shown within your menu bar on the affected machine and provide some additional info in regards to the issue you seem to be having? Thanks a bunch and welcome to our Community too…

I'm sorry to hear you're having issues with this @"Helmutsg". Let's have a look into this now. Just to make sure we're troubleshooting the right thing here can you include a screenshot of the Camera Uploads settings in the Dropbox app in your next reply here? If you could also send a screenshot of the Dropbox permissions…

Hi there @"vicki5scott"; welcome to our Community! The mentioned message (email most likely), is referring to a Dropbox Transfer you initiated from your account (for the referenced file) and is informing you that the recipient(s) haven't yet accessed/downloaded the content from your transfer and the link will expire at the…

Thank you so much for the additional details @"Philminh"; they surely help paint a better picture of the matter at hand. I'd really like to have a further look into this, if you don't mind me reaching out to your Dropbox email to work on this together that is, so just let me know! On a side note, can you try another…

Sorry to hear that @"Philminh". Can you let me know your device's OS and the version of the browser you use? Also, does this happen for an app specific folder for you as well or for all of your folders? On a side note, I think that those could be resource forks or extended attirbutes (these are hidden information…

Sorry to hear you're also having this issue and that this had to be your first post in our Community! Nevertheless, it's always nice to see new faces around so welcome aboard! Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering…