Walter Dropbox Community Moderator

Hi @"mymfans2020"; welcome to our Community! In this case I'd suggest forwarding the shared link in question to abuse@dropbox.com directly. If we find it to be against our Terms of Service or Acceptable Use Policy we will take action on it. If you find any links like this in the future that are hosted on Dropbox, please…

Hi @"auto777qqq auto777qqq"; welcome to our Community! I'll be glad to look into this for you, but first we'll need to downgrade you from the beta build of our desktop app as these are still experimental and you could notice some issues or an inconsistent experience. To do this, you'll need to uncheck the box next to…

So just to clarify here @"garyjlee", are you having this issue when previewing this Paper doc (or does this happen for all of your docs?) while logged out from your account and/or through a link you created to share it? Also, can you let me know the source of those files? Are you uploading them from a local folder on your…

Hi @"joe durante"; thanks for joining our discussion. I'll be happy to help with this; could you first clarify if you're using our desktop app or a web browser to access your Dropbox account on the affected computer first so I can advise further?

Thanks for the screenshot @"jlgarnier"! Have you by any chance contacted the developers of Joplin to ask about this directly? In the meantime, @"Greg-DB"; do you have anything to add here perhaps? 

Hi @"jlgarnier"; welcome to our Community! I'll be happy to have a look into this for you; I'll just need some additional information first. Could you share a screenshot or two of the errors you mentioned and elaborate on how they relate to Dropbox so I can get a better understanding of the matter at hand? Thanks! 

Thanks for that piece of information @"MNSmith". Can you also clarify how did you upload those photos to Dropbox in the first place and, if possible, try to access the same files on a computer and let me know if you can see their properties there? 

Thanks for the quick response @"MNSmith". For more info on EXIF data and how to retrieve them, I'd suggest a simple web search on your prefered web browser. To better assist now, could you clarify on what device you're on and where exactly are you previewing your files from? Is it on a computer within your Dropbox folder,…

Hi @"MNSmith"; welcome to our Community and happy Friday! It sounds like you're looking at the date when the files were last modified and not the time they were created through the files' EXIF data. If that's not the case, could you forward me a screenshot of where you're spotting this so I can have a better look? Thanks a…

Hey @"garyjlee", thanks for joining this discussion. I'd be happy to help with this. Are you previewing the doc on the website or the Dropbox Paper application? Is this the case with all your docs or just this specific one? Have you tried any troubleshooting steps? Feel free to add any additional information. Thanks!

Thanks for the update @"TCLI". I'm sorry to ask the obvious; I'm just excluding factors here as I don't have a visual of your device's logs or account's information. This might sound far fetched, but are you familiar with an app called 'Boxifier'? I remember there was a setting that could block our app's updates from…

Hi @"lykta"; thanks for joining our Community! Can you please provide some additional information about the issue you're facing and send me a screenshot of the problem so I can get a visual too? Thanks! 

Feel free to take your time and report back with your findings whenever you get the chance Iain! As for your posts on our Community, you can navigate to your account's profile to see them directly by clicking on your avatar (or the smiley icon) on your upper right corner. Keep me posted and stay safe! 

Hi @"IainF"; welcome to the Dropbox Community! When you say you successfully saved your changes on the said file, can you clarify if you've also noticed our desktop app within your menu bar state that it's 'Up to date' which means you're fully synced? In that case, could you take a look at the file's version history on our…

Thanks for the quick response @"daddiolong"! Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

Just use the relevant button as shown below @"daddiolong"!

Thanks for the update @"TCLI". Could you check your hard drive space on your computer, simply by opening up My Computer? The Explorer window should inform you of how much free space you have left while if it doesn't, right-click on your hard drive and click 'Properties'. While we're at it, have you rebooted your computer…

Thanks for your extesive description of your issue @"bnpndxtr"; it's much appreciated. Apart from re-installing our app, I've little to none to offer on this. Perhaps @"Здравко" has some ideas so I'll leave this thread open for suggestions. See you around the Community! 

Hi @"Charleswilks"; thanks for joining our discussion. Can you elaborate on the issue you're facing please? Are you also on an Android device having the same issue as the OP described? Let me know what you find and we'll take it from there Charles. 

Hi @"kbrimberry"; thanks for joining this discussion and welcome to our Commnunity! In your case, I'd suggest trying an incognito window while you're not logged into any account. From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the…

Hi @"Dkuzla"; how are you today? If, on one hand, you're using the website to upload files, you should be getting a message to inform you about the successful upload on your screen. If, on the other hand, you're using the desktop app and copying or moving files into your Dropbox folder, you should check its status as shown…

Hi @"TCLI"; how are you today? From the sounds of it, the download of our installer wasn't complete or somehow interrupted. Could you reboot your computer and try anew, perhaps from another browser? If you still get the same error, please forward me a screenshot so I can get a visual too. Thanks!

Hi @"daddiolong"; welcome to the Community! I'll be glad to look into this for you so could you send me a screenshot of the exact error you get and also let me know how exactly are you trying to access the mentioned file? While we're at it, does this happen with only this specific file? Let me know what you find and we'll…

Hi @"Degvoidl3"; welcome to the Community! Can you please make sure you're running the most up-to-date version of your iPad's OS (from what I gather this is an iPad specific app for comic-book reading), our mobile app and the 3rd party app in question? If that didn't help, please send me a screenshot of the exact error you…

Hi @"michn33"; welcome to the Community! I'll be glad to look into this for you so could you please let me know a little more info about your setup and forward me a screenshot of the exact error you're getting so I can have a visual too? While we're at it, I'm assuming you've made sure that you're running the most updated…

Thanks for letting me know this worked Margie; I'm glad to hear it's sorted now. Feel free to give us a nudge if you ever come up with a Dropbox question! Until then, take care and stay safe! 

What about the incognito window with no browser extensions/plugins running Anna? Can you give it a go and let me know if you get the same results? If you do, can you please clarify the size of the file you're trying to download (your screenshot shows a relatively large file i.e. 17.03 GB) and if you get those errors upon…

Hi @"GD116"; thanks for joining our Community and sorry to hear you're also having this issue. Assuming that your device's OS is up to date and since re-installing didn't improve things at all for you, the next step here would be a clean, advanced re-install. Can you give it a go and let us know if it helped at all?…

Hi @"Margie"; how are you today? I'm sorry for the slightly delayed reply; your post was caught by our Spam filter (probably due to its length) and I just moved it back for you. Moving on to your concern now, can you please try using the alt+H keys instead of the space button and let me know if this did the trick for you?…

Hi @"C_L"; thanks for joining our discussion and sorry to hear you're also having issues with this. Can you please let me know on which browser you're noticing this and if it persists after clearing your browser's cache, on an incognito window or even a completely different browser? While we're at it, can you also take a…