Walter Dropbox Community Moderator

Hi @"JimTheo"; welcome to our Community! I will be happy to look into this for you so could you please forward me the exact status of the desktop app as shown within your computer's system tray? While we're at it, can you check your selective sync settings through the app's preferences to see if your Camera Uploads folder…

Hi @"kdaniels"; welcome to our Community! Quoting from the relevant Help Center article, our storage servers are located in data centers across the United States. Additionally, storage servers are available in Germany, Australia, and Japan for some Dropbox Business users. You can contact our sales teams for more…

Thanks for the additional information and the visual aid @"BogBeast1"! I won't be able to indicate whether this would work fully as expected as this is third party software and may have unexpected configurations. We do have some general recommendations that may help though when it comes to using Virtual Machines. For our…

Hi all; thanks for sharing your thoughts on this! As there's already a relevant idea about this, I'd suggest upvoting it to show your interest: * dropboxforum.com/t5/Dropbox-ideas/I-wish-we-could-see-the-uploader-s-email-address-in-File/idi-p/404405 See you around the Community! 

Hi @"Soundofwaves"; welcome to our Community! I'm not sure if this came from Word directly or maybe you're referring to creating a Dropbox folder shortcut on your Andoird device? Could you take a look and let me know if this helps? Thanks!

Yes, they will @"Kaey"; just give the app time to report that it's up to date. Let me know if you come up with any other questions! PS: You can boost the syncing process if needed by changing your bandwidth settings from the app's preferences. 

Thanks for the additional info @"BogBeast1". Can you also post a screenshot of the exact error you get so we can have a visual too?

Hi @"Kaey"; thanks for joining our discussion here and sorry to hear you're also experiencing crashes of our desktop app on your Mac computer. Can you please let me know if you've done any troubleshooting so far, such as the advanced re-install that's mentioned here in this thread? While we're at it, what's the exact OS…

Thanks for the additional information Shiralee; much appreciated! Since you used the desktop app (I guess you access it via the system tray on your laptop), you should be able to move it back to wherever it was originally. In case you come across an issue while doing so though, please let me know here and we'll take it…

Hi @"9001ED"; thanks for joining the discussion here and sorry to hear about this. I'd like to take a look into this for you so could you post a screenshot of the exact error message you get when trying to share a folder? Thanks a bunch! 

Thanks for the visual aid @"gumdrops"; this was exactly what I was looking for! If the desktop app is using so much RAM while you're not working within your Dropbox Folder and the app states 'Up to date' you might want to consider a clean, advanced re-install as it might help improve matters for you. In any case, please…

Hi @"feklee"; how are you today? It's true that the mobile app won't be able to preview a file without extension at this moment and while I won't be able to suggest a 3rd party app for this, I'll leave this thread open in the hopes that a similar minded user has more to offer. Also, note that we have a dedicated area if…

Hi @"MachiA"; welcome to our Community! Can you please try clearing your browser's cache, an incognito window and/or another browser as well? If you get the same results, please send me a screenshot so I can have a look too. Thanks a bunch! 

Hi @"BogBeast1"; happy Monday! @"BogBeast1" wrote:I can't unlink the clients because it doesn't think its linked. Also, I don't want to remove dropbox and re-install as I don't want to be limited to just 3 machines.. Can you please elaborate on this part for me or forward me a screenshot of the problem so I can have a look…

Hi @"afternothingsend "; thanks for joining our Community and sorry to hear you're also bumping into this error when trying to preview your PDF files through our mobile app on your iPad. Can you please let me know the exact version of your iPadOS and the version of our mobile app as well? Thanks!

Thanks for the updates @"gumdrops"! May I ask for a screenshot of the exact status of the desktop app as shown within the menu bar of the affected computer so I can see what it reports and its exact version? 

Hi @"Shiralee"; welcome to the Community! Can you let me know if you're using the website (via a web browser), the desktop app (so copying or moving files into your Dropbox folder) or maybe the mobile app to do this? You should be able to move it back out from where you moved it following the exact same steps when you did…

In that case, I'd suggest using wildcards like %HOMEPATH% @"Sunshine_9787"! Note that when your workbook is downloaded onto another's computer, the locations that your formula points to are no longer there. The link in the workbook is looking for a specific place, for example /Your_Computer/Your_User/File, and that…

Thanks for the visual aid here @"jjbunn"; much appreciated! The difference in space you see reported on your devices is from the files that the desktop app doesn't sync on purpose and from the fact that Mac OS calculates the usage in a slightly different way than Windows OS. I hope this clarifies matters! 

Hi @"gumdrops"; welcome to our Community! May I have a screenshot of your Activity Monitor to have a visual as well? While we're at it, have you tried re-installing the app at all lately? If not, could you give it a go using our most recent, stable build's offline installer and let me know the results? Thanks!

That sounds odd @"jjbunn". Can you post a screenshot of the files' properties from both computers? 

Hi @"Celeste M"; welcome to our Community! As long as your team's admin allows external sharing or top level editing (this depends on the user you're sharing the folder with, i.e. a member of the team or an external one) I don't see any reason why this wouldn't work Celeste. Why don't you give it a go? If you stumble upon…

Hi @"monierich1"; thanks for joining our discussion and welcome to our Community! Let me give you some additional context about this as I think this might help. When using selective sync, and choosing to sync a folder you had previously excluded on the desktop client, you may notice the files appearing with a grey cloud…

Hey @"PnK"; thanks for joining the discussion here. Can you please make sure you're using the most recent version of our mobile app? You can check within your mobile device's app store for any pending updates and appy them if you're on an older version. Our most recent version for mobiles is 184.2.10 for Android users and…

Hi @"Dmitriy Mo"; welcome to our Community! I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later. If you were referring to your computer's recycle bin though, check your…

Glad I could help @"Irishsal"! See you around the Community :sunglasses:

Hi @"Sunshine_9787"; welcome to our Community! I'm not sure what you're trying to accomplish and what exactly is not working for you; could you elaborate on this please? Thanks!

Hi @"Irishsal"; welcome to our Community! This shouldn't be an issue as long as you remember your password. From your account's General tab, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and password and you should receive an…

Thanks for following up on this @"jjbunn"! You can check our dedicated guide to see how to enable/disable hidden files on your computer while I'd also check for files/folders containing any characters that might be incompatible with Windows OS which would eplain why these aren't syncing to your Windows devices but they do…

Hi there @"Guitan"; thanks for joining our discussion here. Would you mind providing some additional info about the issue you're noticing along with any troubleshooting you might have performed to make sure we're on the same page? Thanks a bunch!