Walter Dropbox Community Moderator

Hey Eduardo; how are you today? I'm sorry to jump in here; I just wanted to mentioned that you don't get file-related actions in your activity report because you're on the Standard plan. As per the relevant documentation, if you are the admin of a team on an Advanced or Enterprise Dropbox Business plan, you can view all…

Hi @"Rxn"; welcome to our Community! Could you please send me a screenshot of how this looks like on your computer(s) so I can advise further? Thanks!

Hi @"Jimmy2343"; welcome to our Community and happy Monday! Are you referring to a shortcut to a file of yours or maybe a shared link? Could you please let me know if you get any different results after clearing your browser's cache and/or on another browser? In the meantime, you can search for the file locally on your…

Hi @"SamNunoo"; welcome to the Community! Can you please let me know if you get the same error after clearing your browser's cache and/or on another browser? If you do, I'd suggest contacting the person who shared this link with you to ask them for more information. In case they deleted the file this shared link points to,…

Hi there @"acboydston"; happy Friday and thanks for joining this discussion. Could you clarify if you're not seeing the Open button on our website at all or if you're not getting the results you'd like? On that note, can you take a look at your Connected Apps tab as well as the default ones and let us know what you find…

Thanks for keeping us in the loop here @"Authentech". Could you post a screenshot of a folder on your computer that's not coming up in the website's search bar so we can have a visual too? 

Hi there @"edie828"; thanks for joining our discussion here. May I ask which exact version of Chrome are you noticing this on and if it persists after clearing your browser's cache? Thanks!

Hi @"NJtoTX"; thanks for joining this discussion and sorry to hear about this. Based on your description, I'm assuming that you searched for files that were set to be Online Only through the Smart Sync feature and upon that, the files synced down to your machine as local ones, thus taking up space on your hard drive. Can…

Thanks for the follow up, Daniel. Since your video files are more than an hour and at this moment the preview of those on our website is capped at 1 hour, you may want to consider breaking up your recordings in two files before uploading them to Dropbox through a 3rd party app. I know this is far from optimal, but I hope…

Hi there @"Graphclipping"; long time no see! Can you please provide some additional information so I can advise further? For example, do both of you see those files on our website? Could it be that there's an incompatible character in their names that might be causing issues? Let me know what you find!

Hi @"MBarker202"; welcome to our Community! I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running? Apart from that, do you get any better results on other browsers? While we're at it, does the upload button work fine for you…

Thanks for the nudge on this one, Gary. I've sent you a ticket to the email address that's associated with your Community's profile so we can investigate further. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hi @"Sharp_Grotesk"; sorry for the late reply. When you say teams, are you referring to groups perhaps? Have you also gone through this Help Center article which lists the ways to manage sharing in your team if you're an admin? Let me know if this helped!

Thanks for keeping us in the loop @"Jorge4". I just wanted to mention that you can also adjust your bandwidth settings through the app's preferences to see if that improves your syncing times. Keep us posted!

Hey there @"Daniel wlodavsky"; thanks for using Dropbox and welcome to the Community! I'm not sure if this would do the trick for you, but have you considered using shared links to those files and then disabling downloads, if you're on a plan that offers that feature, be it our Professional plan or one of our Business ones…

In that case, you'll need to re-install the app (if you indeed uninstalled it at some point) and then, disable the computer backup feature @"Efreken7". Upon that process, you'll get the option to either "Keep content in folders on this PC/Mac" or "Leave content in Dropbox" as needed. Let us know how it goes!

Hey there @"paulwedel"; thanks for joining the discussion and sorry to hear you're having issues with uploading this file to our website. May I ask exactly how large the file is? Do you get the same results on other browsers? If you could include a screenshot of any error you might get, I'd appreciate it. Keep us posted,…

Hi @"Cicendula"; welcome to the Community! I'm sorry to hear you're having issues with syncing; could you follow these steps on the affected computer and let me know if it helped improve matters at all? 1. Ensure that the Dropbox desktop application is running 2. Click on the Dropbox icon in the system tray and then click…

Hi @"rs70"; thanks for joining the discussion here. Based on your description, it sounds like the 3rd party app you're using (Pro tools) is somehow corrupting the files in question, since when you re-visit them on our website they show as corrupted too. Just to make sure if that's the case or something else that's…

It could all be coming down to the file type @"djessel", GarageBand files are known to be package files. Those files appear to be a single file when viewed on an Apple computer or iOS device but they actually contain many other files and are represented as a folder on non-Apple computers and most web browsers. To ensure…

Hi @"ecko"; I'm sorry for the late reply and happy Monday! I was wondering if you're still having issues with this, in which case, could you send us a screenshot of the app's status as shown within your menu bar? Have you perhaps re-installing the desktop app lately? Keep us posted! 

Hi @"Jonahaha"; welcome to the Dropbox Community! As you found out, shared links will break if the file has been deleted from its Dropbox folder. Could you please check to see that the file is still located in your Dropbox folder? You can look at your deleted files on the following page: *…

Hi @"Picky1"; how are you today? I'm not quite sure what could be causing your Dropbox folder to not show up there since the app is running on your machine; have you perhaps tried to re-install the desktop app recently? Also, could you send us a screenshot of the greyed out button you mentioned? Thanks! 

Hi @"qualiyah"; sorry to jump in here. I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices. If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files. Let us know of any updates and have a…

Hi @"Threlly"; welcome to our Community! I'm not aware of this exact domain and as a matter of fact is not listed within our official domains. Can you let me know some additional information about the device you're seeing this on, such as if you're running the desktop application and/or if you're using a web browser to…

Hi @"AnonyMouse"; welcome to the Community and thanks for using Dropbox! I'm afraid there's no way to change the thumbnail of a folder of files (apart from re-arranging the files within it perhaps), but you can suggest this idea in the relevant section of our Community so other users can up-vote it and share their own…

Hi @"GoLfWRC"; thanks for using Dropbox! I couldn't find a better way to do this apart from the one you mentioned while you could also use the integration with the Files app to see if that improves matters. On a side note, since you'd like to select all the files within a folder, you could navigate your folder structure…

Thanks for the swift response, Lukasz. I just sent you an email so we can investigate further. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.

Hi @"trian"; welcome to our Community and sorry to hear you're having issues with downloading this specific file from our website. Can you please let me know how was this file shared with you and if the issue persists when using another browser? Thanks a bunch, Terje.

Hi @"anforowicz"; thanks for the extensive report and welcome to the Dropbox Community! As I'd like to get this under the attention of one of our experts, would it be OK if I used the email address that's connected to your profile here on our Community to further investigate? Thanks a bunch, Lukasz.