Walter Dropbox Community Moderator

Hi @"AnonyMouse"; welcome to the Community and thanks for using Dropbox! I'm afraid there's no way to change the thumbnail of a folder of files (apart from re-arranging the files within it perhaps), but you can suggest this idea in the relevant section of our Community so other users can up-vote it and share their own…

Hi @"GoLfWRC"; thanks for using Dropbox! I couldn't find a better way to do this apart from the one you mentioned while you could also use the integration with the Files app to see if that improves matters. On a side note, since you'd like to select all the files within a folder, you could navigate your folder structure…

Thanks for the swift response, Lukasz. I just sent you an email so we can investigate further. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.

Hi @"trian"; welcome to our Community and sorry to hear you're having issues with downloading this specific file from our website. Can you please let me know how was this file shared with you and if the issue persists when using another browser? Thanks a bunch, Terje.

Hi @"anforowicz"; thanks for the extensive report and welcome to the Dropbox Community! As I'd like to get this under the attention of one of our experts, would it be OK if I used the email address that's connected to your profile here on our Community to further investigate? Thanks a bunch, Lukasz. 

Hi @"Kevin__USER"; welcome to our Community! I'm not sure what could be causing this; could you try another browser and let me know if you get the same results? In case you do, I'd appreciate a screenshot so I can have a better look into this. Thanks!

Hi @"Efreken7"; welcome to our Community and happy Monday! As it seems like you've enabled the computer backup feature, we'll first need to clarify if you disabled the feature before uninstalling the desktop application from your computer. Could you take a look at the relevant Help Center article and let us know if it…

Hi @"phoenixbound"; thanks for posting on our Community! As your query seems to echo the discussion under this thread, I just merged your post here. Can you please let me know the version of our mobile app on your devices and if you're able to export those files to the mentioned 3rd party app? While we're at it, would it…

Hi @"xairvitals"; welcome to the Dropbox Community and happy Monday! Can you please let me know how large are the mentioned zip files? Also, could you try downloading them through another browser and/or try another program to unzip them and let me know if you still get the same error? Let me know what you find! 

Hey @"khimicho"; how are you today? I'm sorry to jump in here, but could you clarify how exactly you're going to be implementing this protocol with Dropbox? If you're going to be using the 3rd party app you mentioned, I'd suggest reaching out to them directly for further guidance. Keep us posted! 

Hi @"KatyT"; thanks for joining our Community and sorry to hear you're having issues with editing Microsoft files through our mobile app on your iPad. Can you please let me know if the iPad's OS version and our mobile app's version as well are up to date, meaning that there are no pending updates to be applied? Thanks! 

Hi @"Jodyx"; welcome to our Community and sorry to hear you're having issues with this. Could you make sure they are using the email address that is associated with your Dropbox account? Also, can you take a look at your email's spam folder to see if the email for the invite to the shared folders in question ended up there…

Hi @"jlambro"; how are you today? I'm sorry to jump in here; I just wanted to mention that if you have not set up any of the new features that we introduced for our Plus plan, namely Passwords, Vault, and Computer Backup, then you can delete the entry points to these features from your Dropbox account. This can be done…

Hi @"AaronPowellDesign"; thanks for joining our Community and reporting this. Can you please clarify if you notice this happen after you've disconnected Dropbox from your Files app with our mobile app shut off on your iPad? Could you perhaps try reinstalling the app and let me know if the power usage is the same? Thanks! 

Hi @"djessel"; thanks for joining our Community and sorry to hear about this. Could you please let me know some additional information so we can have a better look into the matter? For starters, are you on a desktop device or a mobile one? Were/are both apps in play up to date, namely on the latest stable versions of the…

Hi @"yafirst"; thanks for joining the discussion here and welcome to our Community! If you're still having issues with this, could you post a screenshot so we can have a better look into the matter at hand? Thanks!

Hi @"WilliamLedesma"; thanks for joining our Community! I'm sorry for the late reply; are you still having issues with this? If so, could you provide some additional information so we can troubleshoot? Thanks!

I can see you've connected a business account with your personal one @"Emilio Agrofino". Do you have this problem with both accounts or just one of them? In the meantime, can you offline and/or export those files to your iPad's mail app perhaps? 

Hi @"Fivestar5"; how are you today? Could you please clarify to which exact instructions are you referring to and if you're indeed trying to restore deleted files from Dropbox? Thanks!

Hi @"Emilio Agrofino"; welcome to our Community! Can you please let us know which exact version of the mobile app you're using on the affected device? Also, could you remove Dropbox as a location from your Files app and then re-add it? This might do the trick for you. In any case, please keep us posted, Emilio. 

Hi @"CShel"; thanks for joining our discussion here and welcome aboard! Based on your description, it looks like Dropbox has not been set as a location in the Files app on your devices. Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox…

Hi @"jgalindo"; thanks for joining our Community and thanks for using Dropbox! Just to make sure we're on the same page, can you please let us know some additional information so we can advise further? Are the files that are showing this behavior set to be 'Online Only' via the Smart Sync feature perhaps? Do the previews…

Hi all; thanks for joining the discussion here and sorry to hear about the issues you've been experiencing with or while cancelling your subscription with us. For everyone that's still having troubles with this, I'd suggest trying an incognito window without logging into any account to contact our support team for further…

Hi @"mergerarb"; welcome to our Community! If you're still having issues with this, could you let me know what plan are you on, your computer's OS and the version of our desktop application along with its exact status as shown within your system tray/menu bar? Thanks! 

Hi @"Jan8211"; apologies for the late response and thanks for joining our Community! If you're still having issues with this, could you please send us a screenshot of where you spotted the discrepancy so we can have a look? Also, can you let us know what the desktop app is reporting exactly within your system tray/menu…

Thanks for the quick response, Laura; I'm glad to hear it's sorted now. Enjoy the rest of your day and see you around the Community! 

I'm afraid this is expected @"GS321"; since the Vault feature is available to users on the Plus or the Family plans; not the Professional one. I hope this helps! 

Thanks for the follow up @"Steve B.89". If this is still happening, can you please send us a screenshot of the exact error you get so we can have a visual too?

Hi there @"Chris Simmons" & @"Bobster75"; I'm sorry for the late reply here. Are you still having issues with this? 

Hi @"akh1002"; welcome aboard and sorry to hear about your syncing issue. Can you please perform the following steps and let us know how it goes? 1. Make sure the Dropbox desktop application is running 2. Click on the Dropbox icon in your menu bar and then click your profile picture or initials 3. Select 'Preferences' 4.…