Walter Dropbox Community Moderator

Hey there @"dab5400"; thanks for joining the discussion here. Can you please try clearing your browser's cache and/or another browser to see if that helps improve matters? Thanks!

I don't believe this is a shared link created using these steps. Can you have the owner of those files to follow those and let us know how it goes?

Hey there @"JS62"; thanks for joining the discussion here. Can you please walk me through the exact steps you take that result in this error?

Sorry to be jumping in here, but is it still stuck at the same number of files @"tomsamuels"? What's the app reporting in your menu bar?

Hey @"sekiyika" & @"Idna"; thanks for joining our discussion here. If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.

Thanks for all the additional information here @"Andrew S.2"; I've just sent you a ticket so that we can have a further look into this. Please take a look at your inbox and we'll take it from there. As per your concern now @"tullio0106", could you send us a screenshot of the app's exact status as shown in your menu…

Sorry to be jumping in here @"JamesDeanTheSecond", but could you create a test shared link to a sample file and share it with us to see if it's working properly?

Sure thing @"j_1957"; you've got mail! Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey there @"jl232221" & @"Andrew S.2"; thanks for your nudges on this. If you're still having issues with this, may I reach out via email to have a better look?

Thanks for keeping me in the loop @"dlikuski". If the files are below 1 GB they should be previewed normally; can you double check if this affects files smaller than 1 GB?

Thanks for the feedback on this one @"gematt"; we've passed it on internally. Let us know if you have anything else to add or ask in the meantime!

Hey @"Jeff_S1"; welcome aboard and thanks for using Dropbox! Just to make sure we're on the same page, can you please let me know if you're fully synced on this machine by running the status command? Keep us posted!

I see; thanks for keeping us in the loop, Jens. If you're still having issues with this, you may need to reach out to your IT department directly for further assistance. Let us know of any updates!

Thanks for the update on this, Andrew. If you're still having this issue, could you try fixing your hardlinks and permissions as I mentioned earlier? In case syncing gets stuck again, I'd appreciate a screenshot of the app's exact status as shown in your system tray.

Hey @"Simba47"; thanks for joining this topic and sorry to hear about this. Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there. At your earliest convenience please take a look at your inbox and we'll take it from there.

Hey @"888visuals"; thanks for your feedback on this one! If you have anything else to add or ask, please let us know. 

Ah, I see now, Trevor; thanks for clearing this up! It's true that you can download folders that are less than 20 GB and contain fewer than 10,000 total files as this Help Center article outlines. To walk around this, you can download the content of your folders in smaller batches. Let us know if you have anything else to…

Could you share some additional information so that we can help look into the matter at hand @"trevor42"?

Have you tried replying through your email directly instead @"stlouey"?

Hey there @"sophiieallan"; welcome to our Community! Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place? For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer…

Hey there @"Andrew S.2"; I'm sorry to jump in here, but did you install the desktop app with admin privileges on your computer in the first place? If you did and syncing still gets stuck, you can try fixing your hardlinks and permissions as well. Maybe that will do the trick! PS: The version of the app you're using at the…

Glad to hear it's sorted now @"petera2". See you around the Community and have a lovely week ahead!

If you're not familiar with creating a new Operating System profile, you may want to search for exact steps -according to your computer's OS- on the internet @"Jens_sap". Let us know how you get on!

Ah, glad to hear that @"Anjb90". See you around the Community and have a lovely weekend!

Hey there @"dlikuski"; thanks for joining our discussion here and sorry to hear you're having issues with this. Can you please clarify some things for me? 1. How are you uploading those files in the first place? 2. Does this affect the preview of the files on our website or do you notice the same when you download them and…

Hey @"Cendrillon"; thanks for posting on our Community and happy Friday! To directly get to the chase, instead of pausing the syncing process, you can quit the app instead. For future reference, if you don't want the desktop app to automatically start upon booting your computer, you can turn the relevant option off through…

Do you get any different results if you try to upgrade from this page directly @"legoon1"? 

Sure thing @"stlouey"; you've got :envelope: 

Thanks for the updates on this @"petera2". Can you please try an advanced reinstall and let us know if this persists? In case it does, please send us a screenshot of the app's status as shown in your system tray so that we can have a look too. 

I see; thanks for clarifying that for me @"timefrancesco". Can you please let me know if you get any different results if you try to upload those files manually through the (+) button?