Walter Dropbox Community Moderator

Hi @"dakonium"; thanks for posting on our Community! To get to the chase, your sharing privileges and files/folders won't be affected at all when your account gets downgraded. Only syncing of new files would stop (as you'd be over-quota) until you upgraded again using your new billing information. I hope this helps and…

Glad to hear you managed to resolve it in the end @"nitin194". See you around the Community and enjoy the remainder of your week!

Hey there @"ache75"; I'm sorry to jump in here and sorry to hear you're having issues with this. Since you've done some troubleshooting already, can you perform a clean, advanced reinstall and let us know how it goes? If syncing gets stuck again, please let me know here and I'll reach out via email to investigate further. 

Hey there @"CoveUS" & @"jcp543"; thanks for joining our Community and sorry to hear you're having issues with this. Can you please let us know if this persists after clearing your browser's cache or other browsers? Thanks!

Thanks for the quick follow up @"nitin194". Can you please uninstall the mobile app completely from your phone and re-install it anew? Maybe that will do the trick!

Hey @"nitin194"; thanks for posting on our Community and sorry to hear about this. Can you please let me know if doing this on another wifi network or via cellular data produces the same error? If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. Thanks!

Hey there @"vico_help"; thanks for posting on our Community again! I just merged your post into your previous one as they're related. Did you have the time to go through Jay's suggestions yet? Specifically, what is your account's plan tab reporting?

Thanks for the keeping us in the loop, Stephen. I'm glad you managed to resolve this by quitting and restarting the app in the end. See you around the Community and take care!

Hey there @"Stephen S.32"; sorry to hear you're having issues with this. Can you please let us know if those members in your family account have the desktop app installed and running on their computers? If so, is the app showing 'up to date' in their menu bar/system tray or is it still syncing? Let us know what you find!

Hey there @"Episode10" & @"JB40"; thanks for your reports here. If you notice this after performing an advanced reinstall, may we reach out via email to investigate further?

Hey there @"leftnotracks"; sorry to jump in here, but have you tried any more recent builds of the desktop app? The latest stable version, for example, is the 116.4.368 one. Which one are you running at the moment?

Thanks for confirming that @"batilly84"; you've got

While I can't be sure about this @"JamesDeanTheSecond", I'll be happy to look into it for you. To do so, may I reach out via the email address that's connected to your Community's profile?

Hello there @"batilly84"; welcome to our Community and thanks for using Dropbox! It looks like you're having the issue outlined in this discussion; can you take a look and confirm this for me? In that case, may I reach out via email to investigate further? Thanks!

Sure thing @"asakul"; you've got

I'll be happy to look further into this for you @"asakul". To do so, may I reach out via email?

Sorry for the late response here @"asakul"; are you still having issues with this?

Hey @"cyy 1111"; thanks for joining our discussion here. As this Help Center article outlines, to play a shared video or audio file in its entirety, you'll need to save it to your Dropbox account by clicking Save to Dropbox at the top of the file preview. Otherwise, you and your colleagues can download it to your devices…

Hi there @"Cleanfire"; thanks for joining the discussion here and sorry to hear about this. Can you please let us know if you're getting any specific error and if so, send us a screenshot so that we can have a look? While we're at it, can you confirm you're using the most up to date versions of your device's OS and both…

I see; thanks for that @"JamesDeanTheSecond". Since your shared link is giving a 404 error, could it be that your shared links have been banned? How long have you been getting this?

Hey @"asakul"; welcome to our Community and happy Monday! I'm sorry to hear you're having issues with the computer backup feature; let's have a look into this. To be honest, I'm assuming that this could have been caused by the Time Machine feature, but let's make sure about it first. Can you please take a look at your…

Glad to see you managed to resolved it in the end, Emily. Let us know if you come up with any other Dropbox question in the future; we'll be one post away!

Have you ensured that there's no incompatible character in the folder's name @"Emily92"?

Hey there @"lkm18"; thanks for joining the discussion here. If you've already checked the relevant Help Center article and still have issues with this, may we reach out via email to have a further look into this? Thanks a bunch, Lotte!

Thanks for that, Chris. You've got

Thanks, Tom. You've got Cheers!

In that case, may I reach out via email to have a better look into this internally, Tom?

Hi @"VibDAS DSI"; thanks for joining the discussion here and sorry to hear you're having issues with this. As you've already done some troubleshooting on this, may I reach out via email to investigate this further?

Thanks for the update, Tom. Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck again?

Hey there @"dab5400"; thanks for joining the discussion here. Can you please try clearing your browser's cache and/or another browser to see if that helps improve matters? Thanks!