Walter Dropbox Community Moderator

Hey @"ryanjenks", sorry to hear about this. Can you please let us know some additional information about the issue you're facing? Did you enable the computer backup feature when you installed the desktop app on your computer, perhaps? Do you see any of the missing files on our website, be it in the deleted files page or…

Hey @"David_aus", thanks for joining the discussion here. Based on your description, I'm assuming that your antivirus program is what's causing your Online Only files to become local again, probably when it scans and/or indexes them. Could that be the case here, David?

Hey @"Bou_", thanks for the nudge here and sorry to hear you're also having issues with this. Have you tried contacting our support team as my colleague @"Jay" mentioned above? Let us know the ticket ID if you did, so we can look it up in our system. PS: I'd recommend updating our mobile app and your device's OS to the…

It looks like you're on the 2020 release of Paper while the Paper Folder and doc you’re looking at was created by someone who isn’t using the 2020 release of Paper yet @Laney_Grace If you'd like to share your Paper docs with them, I'd suggest that you shared them from your end directly as there isn't a way to add your…

Hey @Laney_Grace, welcome to our Community and thanks for using Dropbox! Can you please let me know if you're able to navigate to this folder by searching for its name on our website? Have you perhaps considered using a regular shared folder instead of Paper folders? Keep me posted!

Hey @"ylansegal", thanks for your cooperation. I just sent you an email to investigate further. At your convenience, please have a look at your inbox and we'll take it from there.

Thanks for confirming this for me @"ylansegal" Would it be OK if we reached out via email to have a further look internally?

Hey there @"ylansegal", sorry to jump in here, but can you clarify if the desktop app is running normally when you plug the external drive into the computer in question? If it's running indeed, you should be getting two separate prompts for each of your external drive's partitions.

Glad to hear you managed to resolve this as well in the end, Stephanie. Enjoy the rest of your day and see you around the Community!

Glad to hear that @"dianam1" - thanks for keeping us in the loop too! Let us know if this works out for you too @"Stephanie T.3"

Hey @"Joe95", thanks for the nudge on this and I appreciate your feedback too. I looked a bit into this issue and I found that this isn't an issue caused by Dropbox or pertaining just to Dropbox, so we're not able to provide a solution for this issue. I'd recommend getting in touch with Microsoft for further assistance in…

Hey @"GBZarri", thanks for joining the discussion here. Could you clarify if you've tried an advanced reinstall yet?

Hey @"Eunjin Sul", thanks for joining the topic here and sorry to hear you're also having issues with this. I've just reached out via email to have a further look into this matter internally. Please have a look at your inbox and we'll take it from there.

No biggie @"petardo" - you've got

Hi all, thanks for your reports! I'd like to have our team investigate this a tad further, so would it be OK if I reached out via email?

Hey there @"CodesAreHonest", @"feria35" & @"petardo", thanks for posting on our Community and sorry to hear you're having issues with this. If you've ensured that your devices are meeting the minimum requirements as outlined here, you could try a clean, advanced reinstall at this point. I hope this helps!

Hey @"Chinnu_bond007", thanks for your nudge again. I just sent you another email. Could you check your inbox and let me know if you can find it now?

Hey @"cduemmen", thanks for joining the discussion here and sorry to hear you're having issues with this. Could you please let me know the version of our mobile app you're using on your iPad? If you could also include a screenshot of the issue, I'd appreciate it. 

Hey @"mvpm", welcome to our Community and thanks for using Dropbox! If you've ensured that the desktop app is up to date and not still syncing on both of your computers, could you check if there are any incompatible characters in the names of those files? Let me know what you find!

Sure thing @"mariannah", you've got

Hey there @"FJR_", thanks for using Dropbox and sorry for the late reply. Since the issue seems to be caused by your browser, in this case Safari, there's nothing much we can do from our end to help with this. I wish I had a better answer for you. 

Hey there @"pk_dragon", thanks for using Dropbox and welcome to our Community! Unfortunately, there's no way to remove the Dropbox context menus when the app is running at this time. Apart from the one you mentioned that is. You can upvote this idea to show your interest in this, if you like. Let me know if you have any…

Hi there @"dianam1", thanks for using Dropbox and happy Monday! Could you please send me a screenshot of the error you get so that I can have a further look into this? Also, do you get any different results if you do this through our website? Let me know!

Hey @"Ranim Al-shakifi", thanks for joining the discussion here and happy Monday! I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons: One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient…

Hey @miromannino, thanks for joining the discussion here and sorry to hear about this. If you'd like to completely disable the Vault, you can use the steps outlined here. On the other hand, if you'd like to remove any unnecessary Vaults: Open Dropbox Home: https://www.dropbox.com/home Hover over 'Vault.dbx-vault' and…

Hi all, thanks for using Dropbox and posting on our Community! Based on your descriptions and screenshots, it seems like you've enabled the computer backup feature. While you can't delete the backed up folders on our website, you can disable the feature using these steps. I hope this helps!

Hey @"IraNeuEra", thanks for using Dropbox and happy Monday! Could you please let me know the app's status as shown in your menu bar? Also, do you see any Dropbox options when you right click on your files that are inside your Dropbox folder? Keep me posted!

Glad to hear you're back up and running @"safalik" - thank you for your feedback too. If you ever come up with any Dropbox questions in the future, feel free to give us a nudge!

Do you happen to have any antivirus/security program or firewall that could be causing this @"safalik"?

Hey there @"safalik", thanks for joining the Community and sorry to hear you're having issues with downloading files from our website. If you made sure that you have enough hard drive space as @"Yuikol" suggested, can you please try an incognito window with no plugins or extensions running and let me know if you get the…