Walter Dropbox Community Moderator

Hey @PedroAstudillo, @HIMALAYAS Trial & @Videofirma - thanks for the reports! Could you all try an advanced reinstall and let me know how it goes?

Hey @"svorugan", sorry to hear about this. May I reach out via email to have a better look into this matter? Let me know here and I'll use the one that's connected to your profile here in our Community. 

Hi @"richard s.87", thanks for posting on our Community and happy Monday! As far as I know, there are no restrictions for uploads in Turkey at the moment. To have a better look into this issue, could you please clarify if you're using our apps to upload those files or if you're uploading via the website directly? Any…

Hey @"bwnam", thanks for joining the discussion here and sorry to hear you're having issues with this. Could you please let us know if you're able to preview those files on our website normally? Have you tried downloading or exporting them to your device and open them form there? Let us know what you find!

Hey @PedroAstudillo - thanks for joining the discussion here! If you come across this error message again, could you send us a screenshot so that we can have a visual too? Thanks a bunch!

No worries, Marjorie. I'm glad I could help! See you around the Community and have a lovely weekend!

Could you try a new OS profile and let me know if you're able to install our desktop app there then @"MarjoLacherez"? [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

In that case, could you please reinstall both apps and let me know if the issue persists @"cornelrules"? Let me know if it does and I'll send you an email to investigate further. 

Glad to hear that @"dragon-npt" See you around the Community and take care!

Hey @"Wattie", thanks for using Dropbox and welcome to our Community! There's an incident that's affecting some of our users at the moment. For more information, you can have a look here and make sure to subscribe too, so that you can get email notifications about its progress. I hope this helps to some extent. 

Hey @"dragon-npt" - thanks for joining the Community! For starters, once you install the Premiere Pro plugin for Replay you should close and restart all Adobe applications. If this is not done, you may not see the Replay extension. If you still do not see the extension please restart your computer. Once you set it up, you…

Hey @"MarjoLacherez", welcome to our Community and thanks for using Dropbox! As @"Renatas" mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress. When it comes to installing our desktop…

Could you quit our desktop app and try again @"cornelrules"? Let me know if you still receive the same error with our app closed and we'll take it from there.

And do you get the same results with our desktop app completely closed @Davide Bilardi? Let me know what happens when you quit the app and we'll take it from there. 

Glad to hear that @"poolfanatic" Take care and see you around the Community! 

Hi @"2HDD", thanks for using Dropbox and posting on our Community! If you made sure that the app has finished syncing and it's up to date in your menu bar, you can simply quit the app and then uninstall it, if needed. On the new computer, just download and install the desktop app and sign in with your Dropbox account. Let…

Hi @"poolfanatic", thanks for using Dropbox and welcome to our Community! If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To clear your cache, please follow the steps listed below: 1.…

Hey @"SG23", thanks for using Dropbox and posting on our Community! I'm afraid Rich's answer still stands as the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. Let us know if you have any questions. 

Hey @Davide Bilardi, thanks for joining the discussion and sorry to hear you're having issues with this. Could you please send me a screenshot of the exact message you're getting so that we can have a visual too? Also, is the desktop app 'up to date' when this happens or syncing in your system tray/menu bar?

Hey there @"cornelrules", thanks for joining the discussion here. I'm not quite sure about the issue at hand. Could you clarify what exactly is troubling you?

I'm sorry for the late response, John - I was out of the office for a few days. Are you still having issues with this?

Ah, I see now. Thanks for the clarification @"GoGoGriffster" They won't get affected unless the team admin has also enabled domain verification and invite enforcement. 

Hey @"GoGoGriffster", thanks for using Dropbox and posting on our Community! This would depend on the way the team's admin has set it up, Greg. If the team's admin has made SSO optional, members of the team will be able to use either sign-in method. They can sign in to the team's page with their SSO password for work, or,…

Hey @davidtylera56, welcome to our Community and thanks for using Dropbox! You should be able to install our desktop app on a Windows 11 machine normally. If you notice any issues, please let us know!

No worries, Gavin. You've got

Hey @Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this. Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally? Let me know and we'll take it from there.

Hey @"jkischel", welcome to the Community! The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits. I hope this helps!

I hope they'll be able to help, Ryan. In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there.

Thanks for clearing this up for me @ryanjenks May I reach out via email to have a better look internally? I'm not promising anything, I just want to make sure we've covered all bases. 

Have you tried enabling the hidden files to show up on your computer to see if you can find your files that way @"ryanjenks"?