Walter Dropbox Community Moderator

Simply loved it :heart: Thanks for sharing @"Amy"!

Quick follow up here as the screenshot wasn't visible at first @"bobv". Could you reboot your machine and let me know if you still can't get the mentioned buttons to show up? Is the app installed on this machine with admin privileges? 

If you're on the Windows side, try 'Alt+H', Bob. Otherwise, send us a screenshot of what you see in order for us to have a visual as well. 

Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

Hi @"Rubaiyat Yameen"; thanks for joining our Community! Just to make sure we're on the same page, could you send me a screenshot of the app's exact status as shown in your system tray/menu bar? Have you tried unlinking and relinking your account through the app's preferences by any chance? As for the folder that keeps…

Thanks for your ongoing reports on this one people! For those of you using ESET, could you try the following steps and let us know if this persists? 1. Open the main program window of your Windows ESET product. 2. Press F5 to access Advanced setup. 3. Click Web and Email, expand Protocol Filtering and then click the slider…

Thanks for the confirmation, peeps. I just sent you a ticket so please take a look at your inbox and we'll take it from there. 

Hi @"Eric W.7"; thanks for posting on our Community! It looks like you haven't set up the computer backup feature on this computer yet; this is why you get the 'Set Up' option. Moving on to your concern now, can you clarify where exactly is your Dropbox folder located? Is it the C drive or the D one? Also, did you, at some…

Hey there @"spctre598"; welcome aboard and thanks for using Dropbox! I'm sorry to hear you're having issues with uploading files to our website via a web browser. As you've already done most of the troubleshooting here, could you please forward us a screenshot of the exact error message(s) you get so we can have a visual…

Hi there @"KuotaKevel"; thanks for joining our discussion here and sorry to hear you're also affected by this. To further investigate, would it be OK if I reached out via the email addresses that are connected to your Community profiles @"jpinson", @"quadroval" & @"KuotaKevel"?

Hi all; thanks for your reports on this one! For everyone that's affected by this, could you let us know if you're also having issues with the latest beta version found here?

In that case, could you check if there are any pending updates for you computer and apply them @"henrycorps"? While at it, could any of your files contain an incompatible character in their names?

I'm not sure if this will make a difference, but have you tried clearing the cache from both apps on your iPad @"sok123"? Maybe that will do the trick. 

No biggie @"Putzy"; I'm just glad we sorted this out in the end! Enjoy the remainder of you week and see you around the Community :coffee:

I'm just glad I could help, Wanda. Enjoy your holiday time too and see you around the Community!

If you still get this after rebooting your computer, the space might be taken up by the cache folder. Could you check if that's the case here @"Putzy"?

Sorry to hear about this and thanks for joining the discussion here @"Kristo34". Does this persist on other browsers with no extensions or plugins running?

Hey there @"Wanderful"; thanks for joining our Community! Could you please let me know if you get any different results after clearing your browser's cache or on another browser? If you still get an error, I'd appreciate a screenshot so that I can have a visual too. Thanks a bunch!

Hi @"sok123"; thanks for posting on our Community! Assuming that the desktop app on your Mac is 'up to date' and not still syncing (in your menu bar), can you please check if this only affects only one file or all of your Word files? Do you see the versions you're looking for on our website or within our mobile app on your…

Hey @"bobv"; thanks for posting on our Community! I don't see any syncing icons on your files on any of your screenshots. Could you take a look at the system tray (for Windows) and menu bar (for Macs) and let me know what the desktop app is reporting at the moment? Thanks!

Hi @"Joeb1"; welcome to our Community! It seems that you enabled the computer backup feature when you moved your Dropbox folder. Just to make sure we're on the same page, can you let me know what the app is reporting in your system tray and if this happens with all of your desktop's shortcuts? Thanks!

Hey there @"Putzy"; thanks for posting on our Community and happy Monday! Could you try toggling the “Smart Sync update for Mac” setting to "On" from your account's settings online to see if it improves matters at all? As this setting takes a little time to update in the backend, please wait about 5 minutes, then restart…

In that case, you could also try unlinking and relinking your account through the app's preferences as this would force our desktop app to rebuild your whole database anew. Let us know how it goes @"henrycorps"!

Hey there @"petejmoran"; thanks for joining the discussion here. Can you try changing your account's language through this page and let us know if this persists? 

Hey there @"cafecaderas"; thanks for joining the discussion here and sorry you're also having issues with this. Can you please let me know if your device's OS and your browsers are up to date, using the most recent stable builds? As a test, could you create a new OS profile on the affected computer and let us know if you…

Hey there @"TheFixer"; I'm sorry to jump in here, but could you ensure that you're installing the app with admin privileges on the affected computer? If there are any pending OS updates as well, please apply them to make sure your machine is up to date. 

Hi there @"MAYA77"; I'm sorry to jump in here, but are you sure you're accessing the app's preferences through the system tray/menu bar?

Based on the domain that it's coming from, yes @"Sgr68", this seems to be an official email so you can reply back there if needed to discuss the email's content. Let us know if you have any follow up questions!

Hey there @"jpinson" & @"quadroval"; how are you today? I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters. If you haven't yet, can you give it a go and let us know how it goes? 

I'm sorry to ask, but are you on the Advanced or Enterprise Dropbox Business plan for Teams, Wade? File level activities are offered to Admins on those plans and not to our Standard plan for Business Teams.