Walter Dropbox Community Moderator

Hey @"Donald T."; happy Monday! While your way would work in theory, I'd recommend deleting the link directly from your account's sharing tab instead. This should be way faster and more efficient as well. Let me know if you have any follow up questions, Donald. 

Hi @"FreeMePodcast"; sorry to jump in here, but is the desktop app on your computer stuck at syncing the same number of files?

Hello people; thanks for flagging this with us! For anyone affected by this, may we reach out via email to have a further look internally? 

This won't affect your existing files at all @"PhilHugo". Only syncing of new files will stop when your account gets downgraded at which point you'll be able to re-upgrade using your new billing information. 

This could be referring to your cache folder then @"DaveNuck". In any case, could you post the whole error log so that we can have a further look?

Thanks so much @"caloz"; you've got

Hey @"ClickChick"; sorry to hear you're having issues with this. May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

In that case, it may be that you've reached your account's maximum referral space. This is 16 GB for accounts on the Basic plan while it gets doubled when on the Plus, Family or the Professional plan (32GB). How much space have you earned through referrals so far @"umairrana75"?

If this persists after rebooting your computer, may I reach out via email to look further into this @"caloz"?

Hi there @"akmakm"; welcome to our Community! Can you please clear your browser's cache and/or try another browser? If you get the same results, please send us a screenshot of the exact error you're getting so that we can have a look too. Thanks so much!

Hi @"td47"; thanks for posting in Community and happy Monday! When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder. You should be safe to delete them without affecting the app's…

Hey @"TB00"; sorry to jump in here, but can you send us a screenshot of how this looks like on your end so that we can have a visual too?

Thanks for the update @"caloz". Can you try un-linking and re-linking your account through the app's preferences? Maybe that will do the trick!

Sorry for the late reply @"caloz"; are you still having issues with this?

Sure thing @"Dorian Gray"; I used the email address that's associated with your profile here on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter @"Dorian Gray"?

Hey there @"chuckshek"; sorry to hear you're having issues with searching/finding your files on your computer. Can you please let me know what's the exact status of our desktop app in your menu bar/system tray? When it comes to your concern, note that when you make your files or folders locally available through the…

Glad to hear it's sorted now peeps; thanks for your updates! Let us know if you ever come up with a Dropbox question in the future; we'll be just one post away 😉

In that case, could you click on the 'Advanced' button and then navigate to the 'Location' tab @"ryanjames"? It should be the 4th tab from left to right. 

Thanks for your cooperation peeps @"sok123", @"BRN" & @"Motte"; much appreciated! I've just you all a ticket to investigate further; please take a look at your email's inbox and we'll take it from there. PS: We'll make sure to update this thread with our findings @"sok123". 

Keep us posted with any updates @"Amxim"!

Hey there @"caloz"; sorry to hear you're having issues with this. Can you please let us know the exact version of our desktop app you're noticing this on? Our most recent, stable version (118.4.460), for example, just got out yesterday. 

You should be able to do this on your account's settings online. Can you give it a go and let us know if it did the trick for you @"Kazu T."?

Hi people; thank you all for your reports! Can you please let us know if this persists after clearing your browser's cache or another browser with no plugins or extensions running? Thanks!

Glad to hear this helped, Amy. See you around the Community and take care! 

Hey there @"dhcampos"; sorry to hear you're having issues with this. Can you please clarify the OS of your devices and if you're having any specific issues or errors when trying to access your Vault through your mobile and desktop devices? 

Hey there @"Motte" & @"BRN"; sorry to be jumping in here, but would it be OK with you if we reached out via email to have a further look into this? 

Could you share the ticket's ID in order to locate it on our system, Jeshrel? Otherwise, would it be OK if we reached out via the email address that's connected to your Community's profile directly?

Hey @"rpadilla65"; thanks for posting on our Community! As your question seems to echo the one the OP posed in this thread, I just merged your post in this topic. Can you take a look at my questions above and let me know what you find when you get the chance? Thanks so much!

Did you use an incognito window without signing into any account during that process @"Dorian Gray"?