Walter Dropbox Community Moderator

I see now; thanks for the additional feedback on this one @"jojonah". Let us know if you have anything else to add or ask!

Could you try once more @"bropdox"? If that doesn't help, you can also perform a clean, advanced reinstall as well. 

Hi all; thanks for your ongoing feedback and thoughts on this! I just dropped by to let you know that this idea has been passed along to the team for review. Thankyou all for your suggestions and to everyone who has supported this idea so far!

Sorry to hear that @"bropdox". Could you try re-installing the app on your computer to see if that improves matters at all?

Thanks for the update, Andrew. I just sent you another email; can you let me know if you received it this time? 

I was referring to your email's inbox, Andrew. Specifically, I used the one that's associated with your profile here on our Community. If you can't find my message, please check your spam folder as well.

Thanks for the screenshot @"therealgenebrown". I don't see our desktop app's icon in your system tray; can you confirm that it's running and showing 'up to date' when you try to open those files? 

While I can't be sure about this, I just created a ticket on your behalf so that we can investigate further, Andrew. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey @"Andrew Kurtz"; welcome to our Community! It seems like your shared links might have been banned somehow. If it's been a while since you first noticed this, may we reach out via email to have a better look into this? Thanks!

If you get the same results on other browsers or after clearing your browser's cache, could you send us a screenshot of the error so that we can have a visual too, Sandi?

It seems like you're running a beta version of our desktop app @"gourmetbooks". Could you follow the steps I posted earlier and let us know if it helped improve matters for you? In your case now @"ur0drivr", I'd suggest re-installing the app as it might do the trick for you. If it doesn't though, you may want to attempt a…

Hey there @"jojonah"; thanks for joining the discussion here. I'm sorry to ask, but can you let us know some additional information about the issue you're facing? 

Hey there @"therealgenebrown"; welcome to our Community! Can you please send us a screenshot of the exact error you've stumbled upon and clarify the OS of the device you've noticed this on? Are you able to preview those files normally on our website at all? Let me know what you find!

Hey there @"John M.167"; I'm sorry to jump in here, but I just wanted to mention that you seem to be running a beta version of the desktop app. Could you see if this persists on our latest, stable version? To do so, make sure to toggle off the 'Early releases' button in your account's settings and then download and install…

No worries, Edvin. I' glad to hear it's sorted now. Have a lovely weekend ahead and see you around the Community! 

Hey there @"edvin_joh"; thanks for posting on our Community! Can you please clarify if you had the chance to try the steps mentioned in the thread you linked on your new computer and if you had any luck so far? Thanks!

In that case, could you perhaps try the steps outlined here to reset your file-paths and let us know if it helped improve matters @"rafamous"?

Actually, the pause option should be there after clicking on the app's icon in your system tray @"M04". If you're not seeing it, can you send us a screenshot so that we can have a better look into this? 

I'm sorry to hear you're still having issues with this @"Fulguletz". May I reach out via the email address that's connected to your Community's profile to look further into this?

Hi @"john b.174"; welcome aboard! If you're still getting those prompts, could you send us a screenshot so that we can have a visual as well? While we're at it, did you follow these steps to disable the computer backup feature? Keep us posted!

In that case, I'd suggest trying an incognito window without signing into any account @"Fulguletz". When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page. You'll need to input your payment's information along with an email…

Hi @"OnlyLordKnows"; thanks for posting on our Community! While they won't get a notification that you removed your access from the shared folder, they'll be able to see the folder's member list as normal. I hope this helps! 

Could you try clearing your browser's cache and/or another browser and let us know if it improved matters at all @"writerb"?

Hey there @"wmike"; are you still having issues with this? 

Glad to hear this worked for you @"VladimirMurr". See you around the Community and take care!

Hey @"liztaps"; sorry for jumping in here; but could you let us know some additional information about the issue you're facing?

Hey there @"jtl71"; are you still having issues with this? 

Thanks for the quick response @"GWS247"; you've got :envelope: 

Thanks for the update on this one @"Rubaiyat Yameen". Could you try an advanced re-install and let me know if you still get the same results? 

Hi @"GWS247"; welcome to the Community! It seems like your shared links have been banned. How long have you been getting this message? If it's been a while, may I use the email address that's connected to your profile here to reach out in order to investigate further? Thanks!