Walter Dropbox Community Moderator

Hey @"Simon29", welcome to our Community! Can you please clarify if you're still having issues with this? Thanks!

Hey @"Qamarsky", thanks for joining our discussion here and sorry to here you're having issues with our desktop app. It looks like you're running a beta version of the app and as those are still in the testing process, you could notice some issues or an inconsistent experience. Could you check if using the latest, stable…

Glad we could help with that @"Noah C.2". Regarding your concern, you can start with this Help Center article. Let us know of any updates!

And when it comes to those log files, I'm afraid those files aren't viewable from your end @"Noah C.2". They're needed by our Support team only on some exceptional cases for troubleshooting purposes. When it comes to your concern, apart from my colleague @"Hannah" mentioned, have you tried looking at your Dropbox folder…

Hooray! Glad to hear it's sorted now @"frillypants". See you around the Community and have a lovely week ahead! 

Hey @"Em_6", thanks for posting on our Community and happy Friday! I'm sorry to hear you're having issues with this. Let's have a look now. Could you please see if clearing the app's cache helps improve matters? To do so: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3.…

Hey @"frillypants", thanks for using Dropbox and happy Friday! If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. Could you have a look at this Help Center article and let me know if that's the case? Thanks!

Let me know if anything else comes up in the meantime @"Henkka"!

Hey there @"Henkka", thanks for using Dropbox and welcome aboard! If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder. Let me know if that's not the case! Moderator note:…

Hey there @"bwr20", thanks for joining the discussion here and sorry to hear about your syncing issue. Can you please let us know what troubleshooting steps you've attempted so far? Have you tried fixing your hardlinks and permissions as outlined here perhaps?

Hi @"CM19", thanks for joining our Community and sorry to hear you're having issues with this. This file should be previewed normally on our website. Can you see if you get any different results after clearing your browser's cache or on another browser? Let me know!

Thanks for confirming that for us @"kroft". I've sent you an email to look further into this matter together. At your convenience, please take a look at your inbox and we'll take it from there.

Hey there @"tbone360", thanks for joining our discussion here and sharing your feedback with us. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

Hey @"CCons4", welcome to our Community and sorry to hear you're having issues with this. Just to make sure we're troubleshooting the right thing here, could you check if you can preview those files normally through a web browser on your device? If you get any specific error along the way, please send us a screenshot so…

Hey there @"Joan T.", thanks for joining the discussion here. Our Community is not to be confused with the live chat option you may get when contacting our Support team directly. That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise…

In that case, did you follow the steps outlined here? If so, can you confirm that the app is fully synced and showing 'up to date' in your menu bar/system tray? Thanks for any updates @"RGAtn"!

Sorry to be jumping in here, but have you tried the steps outlined here on your computer @"outsidetheboxtci"?

Sorry to jump in here, but have you considered asking the owner of the file to zip or compress it somehow to drop its size before sharing a link to it with you @"ab37"?

Hey there @"LisaBee", thanks for joining our Community! Could you please try the offline installer from this page and let me know the results? Thanks!

Yes, you're correct, Lloyd. Un-checking folders in the selective sync settings would remove them from your computer to save up hard drive space, but you should be able to access those normally via the website. Just to make sure I got it right though, could you send me a screenshot of how the content of your Dropbox folder…

Hi @"lloydchrein", welcome to our Community and happy Friday! The feature you're looking for is called Smart Sync and it's available to all of our plans except for the Basic one at this time. Can you take a look at this Help Center article and let me know if that would do the trick for you? Thanks!

Hey there @"Jocke_Larsson", sorry to hear about this and thanks for joining the discussion here. Can you please confirm that you followed these steps to disable the computer backup feature?

Hey @"MRRalfacomputer", sorry to jump in here, but I think you'll find your answer in this discussion. At your convenience, please take a look and let us know if you have anything else to ask.

Hey there @"BugsRus", thanks for the nudge on this. I just merged your post under this thread as your query echoes the OP here. We don't have any news on this yet, but we'll make sure to keep you posted if anything changes. 

Hey there @"Jeremy H.2"; sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you get so that we can have a visual too?

Glad to hear you've sorted this out, Donald. See you around the Community and have a lovely weekend! 

Hey @"pavsiingh", thanks for posting on our Community and taking the time to share your thoughts on this. Just to make sure I got this right, can you send me a screenshot of how this looks like on your end? If you could also include the version of the desktop app you're using at the moment, I'd appreciate it. Thanks!

Sure thing @"mtr_549"; you've got

Sure thing @"offer"; you've got

Thanks for your quick response @"ClickChick"; I've just sent you an email so that we can have a further look into this. Let me know if you'd like me to send you an email to investigate your case further as well @"offer".