Walter Dropbox Community Moderator

Hey there @"Anthony Cook", thanks for joining the discussion here and sorry to be jumping in here. It's true that there has been no change on this recently, so I'd suggest upvoting the relevant idea to show your interest. Let us know if you have anything else to ask or add in the meantime, Anthony!

Hey @"mlaurel", thanks for joining the discussion here and sorry to hear about this. Can you please clarify your device's OS version and our mobile app's version as well, and, if possible, send us a screenshot of the exact error you're seeing?

Hi there @"Billy5", thanks for joining the discussion here and happy Monday! Can you check if you've set your videos to be uploaded through the app's settings under the camera uploads option?

Hey there @"MarianR", thanks for posting on our Community and happy Monday! I'm not sure if this will work, but can you temporarily disable any antivirus or firewall you may have running and try to install our desktop app from this page? If that won't improve matters, you can also have a look at this discussion. Keep me…

Thanks for providing this information, Peter. Apart from its version, could you tell me if it's currently syncing or if it's 'up to date'? Can you also clarify what happens when you try to selectively unsync this specific folder through the app's preferences? 

I'm afraid that's not possible on our website at this time, Philip. That being said, note that you can post your ideas and suggestions in the relevant area of our Community so other users can upvote it to show your interest. See you around!

Hey @"peter05", thanks for joining our Community and sorry to hear you're having issues with this. Just to make sure we're on the same page, can you please let me know what's the desktop app reporting in your system tray at the moment? Thanks!

No worries, Bernd. You've got

Hey there @"BerndSE", thanks for joining this topic and sorry to hear you're also having issues with this. May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look? Thanks a bunch, Bernd!

Hey there @"philipfox", thanks for joininig our Community and I'm glad to hear you managed to find the culprit after all. Regarding your additional concern, you can calculate the size of your files and folders on our website as outlined here. Let us know if you have any more questions, Philip!

If this persists after reinstalling, you may need to perform a clean, advanced reinstall as well @"VasilyD". Let us know of any updates!

Thanks for keeping me in the loop on this one and I appreciate your feedback too, Bill. If there's anything else I can help with, please let me know. 

Hi there @"Mdbridey", sorry for the late reply. Are you still having issues with this? If so, could you send us a screenshot of what you see so that we can have a visual too? Thanks so much!

Glad to hear it's working now @"sci buzz". Take care and see you around the Community! 

Thanks for the screenshot @"sci buzz"! Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?

Hey @"MadRanger", welcome to our Community and thanks for using Dropbox! Can you please share some additional information about this issue and, if possible, send me a screenshot as well so that I can have a better look into this? For example, can you walk me through the steps you're taking to edit this file and then upload…

Hi there @"sci buzz", thanks for joining our Community and sorry to hear you're having issues with this. Did you reboot your computer at all after disabling your screenshot syncing through the app's preferences? If you did and this still persists, please send me a screenshot of how it looks like on your end so that I can…

Hi @"kuochiachi", thanks for joining the discussion here and sorry to hear you're having issues with our desktop app. As you've already reinstalled the app and still can't see the Dropbox icon in your system tray, you could try an advanced re-install at this point. Just make sure that there's no antivirus or firewall that…

Thanks for keeping me in the loop on this, Bill! Have you tried clearing the app's cache at all lately? Also, if you've made sure that your device's OS and our mobile app are up to date, can you send us a screenshot of the preview message you mentioned?

No worries, Peter; that's what we're here for after all! See you around the Community and keep me posted with any updates that may come along your way. Cheers!

Hi @"Bill E.12", thanks for joining the discussion here and sorry to hear about this. I'm sorry to ask, but can you please clarify what WDS stands for exactly? Also, do the edits on this file make it normally to our servers, meaning if you're able to see them when you access your account through a web browser? 

Sure thing @"Noah C.2". You've got

No need for that @"Pd4st". I've just used the email address that's connected to your profile here on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Same goes for you too @"kyull"; thanks for the nudge!

Hey there @"E_G_", sorry to jump in here, but have you tried getting some more space as outlined here to see if that helps?

Hello there @"RickyW", thanks for posting on our Community and happy Friday! Just to make sure I got this right, can you walk me through the exact steps you take when you get this screen? Also, can you send us a screenshot of the app's exact status as shown in your menu bar? Did you install it with admin privileges in the…

Glad to hear that @"Noah C.2". As to what might have happened to cause this, I'd hate to speculate as it can be caused by several factors, not necessarily associated with Dropbox. Would it be OK if I reached out via email to have a further look into this with account and device specific information?

Hey there @"Pd4st", thanks for joining our discussion and sharing your feedback with us! May I reach out via email to have a further look into this matter internally?

Hey there @"Peterforest", thanks for joining our Community and sorry to hear you're having issues with this. Can you please let me know if this happens for all of your shared links or only this specific one? Also, what version of MS Word are you using when you notice this? Since you can open this normally through your…

Glad to hear you're back up and running @"Qamarsky". See you around the Community and take care!

Glad to hear that, Simon. Thanks for clearing it up for me too! See you around the Community and enjoy the rest of your week!