Walter Dropbox Community Moderator

Hey @"JonathanAndrews", thanks for using Dropbox and welcome to the Community! I'm afraid there's no way to achieve this with Dropbox at this moment.Perhaps, there's a 3rd party app/service that could help achieve what you had in mind. Let me know if you have any other questions, Jonathan!

Sure thing @"mackillopsj". You've got

Hii @"mgrz", welcome to our Community and thanks for flagging this with us. Can you please let me know which version of our mobile app you're using on your device? Also, if it's not too much to ask, could you include a screenshot of where you spotted this discrepancy so that we can have a visual too? Last but not least,…

Hey @"mackillopsj", thanks for joining the discussion here and sorry to hear you're having issues with redeeming your HP promotion. May I reach out via email to have a further look internally?

Thanks for keeping me in the loop on this @"HappyPing". May I reach out via email to have a further look internally? 

Hey @"Taigo", thanks for using Dropbox and welcome to our Community! Any additional space you've earned through referrals, promotions etc. will still be valid when you upgrade to Family plan. Just note that any space earned via referring people to Dropbox will be halved if you downgrade your account to the Basic plan. I…

Hey @"Panp", thanks for posting on our Community! I'm afraid that you won't be able to restore those files, if they were deleted more than a month ago. When you upgrade to a plan with a longer version history, your new version history window starts on the day you upgrade and won't work retrospectively. For example, if you…

Thanks for clearing this up for me @"HappyPing". If you're still having issues with this, could you try clearing your browser's cache or even another browser? Let me know if this persists!

Did you try fixing your hardlinks and permissions as outlined here too @"zen_shots"?

Hey there @"zen_shots", sorry to hear about this. Could you please send us a screenshot of the app's exact status as shown in your system tray/menu bar? Also, have you tried any troubleshooting steps so far?

Hello @"KarenK14408", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please clarify which option did you choose when you disabled the computer backup feature? Did you choose to 'Keep content in folders on your PC' or 'Leave content in Dropbox'?

Hey @"tim_kelley", thanks for the nudge and sorry to hear you're having issues with this. Could you try disabling any antivirus you may have running and try an advanced re-install?

Hi @"RemPetitjean", thanks for joining our Community and sorry to hear you're having issues with this. Just to make sure we're on the same page, can you please walk me through the steps you take when you get this error and, if possible, a screenshot of the error as well? Thanks!

If you have stored those files elsewhere on your computer, those will be safe, Romy. Remember that your Dropbox folder will be a local copy where you'd be able to copy, move or delete files as you see fit. 

Thanks for the visual aid @"HappyPing"! Can you also clarify what's your account's timezone as shown here?

Hey @"HappyPing", thanks for posting on our Community! Can you please send us a screenshot of where you're spotting this so that we can have a visual too?

Hey @"Ron82", thanks for the nudge! I'll be happy to look into this for you. Would it be OK if I used the email address that's connected to your profile here on our Community to do so?

Hey @"Romyo", thanks for joining our Community and happy Friday! If you made sure that the app has finished syncing and it's showing 'up to date' in your system tray, you can go ahead and uninstall it using these steps. Your files won't be affected during that process and will remain in your Dropbox folder, which will be a…

Hey @"murzilka17", thanks for using Dropbox and posting on our Community! Can you please send me a screenshot of the exact error you're getting upon creating a new account? Thanks so much!

Hey @"404notfound", thanks for joining the discussion here and sorry to hear about this. Have you tried Hannah's suggestion to contact our Support team as outlined here?

Sorry to hear that @"user918384". I've just sent you an email to investigate this further. At your convenience, please take a look at your inbox and we'll take it from there.

Thanks for the updates, Marian! I've just sent you an email to have a further look into this internally. On that note, if you're still having issues with this as well, let me know here and I'll send you an email too @"user918384"

Hey there @"jgroth", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please try reinstalling the desktop app on your computer and then follow these steps to disable the computer backup feature?

Hey there @"evaag", thanks for joining the discussion and sorry to hear about this. Can you please let me know if you get any different results after clearing your browser's cache or on another browser?

Just before we switch to email for further investigation, could you try the installer from this page, Marian? It's the most recent, stable version of our desktop app which just got out yesterday. 

Glad to hear you're back up and running, Peter. See you around the Community and take care!

Could you the try disabling any antivirus or firewall you may have and try again @"prc87"? Otherwise, you could also try the following: * Click on the apple icon in the top left hand corner of your screen. * Select "System Preferences..." * Then "Security & Privacy." * Select the Privacy tab. * Select "Files and Folders."…

Thanks for keeping me in the loop on this @"MarianR". May I reach out via email to have a further look into this matter with device specific information?

Hey there @"prc87", thanks for using Dropbox and welcome to our Community! From what I understand it looks like your Home directory is “locked”. Can you please do the following steps to fix this? * Right-click on your Home folder → /Users/{your username} * Select "Get Info" from the menu * Uncheck the "Locked" checkbox. If…

Hi there @"Leo Creer", I'm sorry for the late response. Are you still having issues with this? Could you provide us with your ticket's ID in order to look it up on our system?