Walter Dropbox Community Moderator

Have you tried replying through your email directly instead @"stlouey"?

Hey there @"sophiieallan"; welcome to our Community! Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place? For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer…

Hey there @"Andrew S.2"; I'm sorry to jump in here, but did you install the desktop app with admin privileges on your computer in the first place? If you did and syncing still gets stuck, you can try fixing your hardlinks and permissions as well. Maybe that will do the trick! PS: The version of the app you're using at the…

Glad to hear it's sorted now @"petera2". See you around the Community and have a lovely week ahead!

If you're not familiar with creating a new Operating System profile, you may want to search for exact steps -according to your computer's OS- on the internet @"Jens_sap". Let us know how you get on!

Ah, glad to hear that @"Anjb90". See you around the Community and have a lovely weekend!

Hey there @"dlikuski"; thanks for joining our discussion here and sorry to hear you're having issues with this. Can you please clarify some things for me? 1. How are you uploading those files in the first place? 2. Does this affect the preview of the files on our website or do you notice the same when you download them and…

Hey @"Cendrillon"; thanks for posting on our Community and happy Friday! To directly get to the chase, instead of pausing the syncing process, you can quit the app instead. For future reference, if you don't want the desktop app to automatically start upon booting your computer, you can turn the relevant option off through…

Do you get any different results if you try to upgrade from this page directly @"legoon1"? 

Sure thing @"stlouey"; you've got :envelope: 

Thanks for the updates on this @"petera2". Can you please try an advanced reinstall and let us know if this persists? In case it does, please send us a screenshot of the app's status as shown in your system tray so that we can have a look too. 

I see; thanks for clarifying that for me @"timefrancesco". Can you please let me know if you get any different results if you try to upload those files manually through the (+) button?

Hey @"SBAL1"; thanks for joining the discussion here and sorry about your syncing issue. Can you please send us a screenshot of the app's status as shown in your menu bar/system tray so that we can have a better look into this for you? Thanks!

Thanks for the update @"lejtw". Let's see what the other users who reported this have to say before we mark this as solved. 

I appreciate the nudge on this @"Aidski". If you're still having issues with this, can I contact you via email to look into this together?

If this persists after rebooting your computer, could you send us a screenshot of the app's status as shown in your menu bar and one of the exact error you get @"angelakn"?

I'm sorry for the late response @"Anjb90"; are you still having issues with this?

Hey there @"maryam2021"; thanks for joining the discussion here. Can you please check if this space is being taken up by your cache folder? If you've ensured that the desktop app is fully synced and showing 'up to date' in your menu bar, you can delete it to retrieve some hard drive space. Let me know how it goes!

Thanks for the update on this @"lejtw". Do you have any antivirus, firewalls or VPN/proxy settings that could be interfering here? 

Hi all; thanks for joining our Community and letting us know about this. Could you all please try these steps to fix your hardlinks and permissions through the app's preferences? Let us know if syncing gets stuck again! --- 大家好; 感谢您加入我们的社区并让我们知道这一点。 能否请大家尝试这些步骤，以通过应用的首选项修复您的硬链接和权限？ 让我们知道同步是否再次卡住了!

Hey @"TCN-Publishing"; thanks for joining the discussion here. Can you please clarify if you've enabled the hidden files to be shown on your computer? Also, I don't see any syncing icons or the app's status in your screenshot. Could you take a look take a look at your system tray and let me know if it's syncing or showing…

If you're still having issues with this, could you send us a screenshot so that we can have a visual too @"Mmmooo"?

Hey there @"erwinsusetyo"; thanks for using Dropbox! As @"Rich" mentioned, you should have received an email notifying you about your upcoming subscription's renewal one month before the actual renewal takes place, give or take. In any case, if you have any issues or questions I can assist with, please feel free to send…

Sorry to hear that @"Sabbl". Can you send us a screenshot of the app's exact status as shown in your menu bar/system tray?

Hey @"timefrancesco"; thanks for posting on our Community! Can you please take a look at this Help Center article and let me know if it helps? Thanks!

You sure can @"BY4". You'll be able to access the traffic and insights tab from the right hand pane when you're previewing shared files. Let us know if you have any more questions!

Thanks for the quick follow up @"petera2"; much appreciated! If it's stuck at the exact same number of files for an unusually large amount of time (this could depend on the size of your Dropbox folder), can you try fixing your hardlinks and permissions as outlined here? Keep us in the loop!

Hey there @"bayviewbuildersinc"; thanks for joining the discussion here. Can you please clarify where exactly are you receiving those messages? For example, are they a notification within the app or an email? 

Hey there @"funkusty" & @"petera2"; if you're still having issues with this, could you reboot your computers and let us know if syncing gets stuck again? 

If you're still having issues with this, could you send us a screenshot of any errors you may be getting @"butterbisc"?