Walter Dropbox Community Moderator

Hi @"kuochiachi", thanks for joining the discussion here and sorry to hear you're having issues with our desktop app. As you've already reinstalled the app and still can't see the Dropbox icon in your system tray, you could try an advanced re-install at this point. Just make sure that there's no antivirus or firewall that…

Thanks for keeping me in the loop on this, Bill! Have you tried clearing the app's cache at all lately? Also, if you've made sure that your device's OS and our mobile app are up to date, can you send us a screenshot of the preview message you mentioned?

No worries, Peter; that's what we're here for after all! See you around the Community and keep me posted with any updates that may come along your way. Cheers!

Hi @"Bill E.12", thanks for joining the discussion here and sorry to hear about this. I'm sorry to ask, but can you please clarify what WDS stands for exactly? Also, do the edits on this file make it normally to our servers, meaning if you're able to see them when you access your account through a web browser? 

Sure thing @"Noah C.2". You've got

No need for that @"Pd4st". I've just used the email address that's connected to your profile here on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Same goes for you too @"kyull"; thanks for the nudge!

Hey there @"E_G_", sorry to jump in here, but have you tried getting some more space as outlined here to see if that helps?

Hello there @"RickyW", thanks for posting on our Community and happy Friday! Just to make sure I got this right, can you walk me through the exact steps you take when you get this screen? Also, can you send us a screenshot of the app's exact status as shown in your menu bar? Did you install it with admin privileges in the…

Glad to hear that @"Noah C.2". As to what might have happened to cause this, I'd hate to speculate as it can be caused by several factors, not necessarily associated with Dropbox. Would it be OK if I reached out via email to have a further look into this with account and device specific information?

Hey there @"Pd4st", thanks for joining our discussion and sharing your feedback with us! May I reach out via email to have a further look into this matter internally?

Hey there @"Peterforest", thanks for joining our Community and sorry to hear you're having issues with this. Can you please let me know if this happens for all of your shared links or only this specific one? Also, what version of MS Word are you using when you notice this? Since you can open this normally through your…

Glad to hear you're back up and running @"Qamarsky". See you around the Community and take care!

Glad to hear that, Simon. Thanks for clearing it up for me too! See you around the Community and enjoy the rest of your week!

Hey @"Simon29", welcome to our Community! Can you please clarify if you're still having issues with this? Thanks!

Hey @"Qamarsky", thanks for joining our discussion here and sorry to here you're having issues with our desktop app. It looks like you're running a beta version of the app and as those are still in the testing process, you could notice some issues or an inconsistent experience. Could you check if using the latest, stable…

Glad we could help with that @"Noah C.2". Regarding your concern, you can start with this Help Center article. Let us know of any updates!

And when it comes to those log files, I'm afraid those files aren't viewable from your end @"Noah C.2". They're needed by our Support team only on some exceptional cases for troubleshooting purposes. When it comes to your concern, apart from my colleague @"Hannah" mentioned, have you tried looking at your Dropbox folder…

Hooray! Glad to hear it's sorted now @"frillypants". See you around the Community and have a lovely week ahead! 

Hey @"Em_6", thanks for posting on our Community and happy Friday! I'm sorry to hear you're having issues with this. Let's have a look now. Could you please see if clearing the app's cache helps improve matters? To do so: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3.…

Hey @"frillypants", thanks for using Dropbox and happy Friday! If the app is up to date in your system tray/menu bar, it sounds like those files may have an incompatible character in their names. Could you have a look at this Help Center article and let me know if that's the case? Thanks!

Let me know if anything else comes up in the meantime @"Henkka"!

Hey there @"Henkka", thanks for using Dropbox and welcome aboard! If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder. Let me know if that's not the case! Moderator note:…

Hey there @"bwr20", thanks for joining the discussion here and sorry to hear about your syncing issue. Can you please let us know what troubleshooting steps you've attempted so far? Have you tried fixing your hardlinks and permissions as outlined here perhaps?

Hi @"CM19", thanks for joining our Community and sorry to hear you're having issues with this. This file should be previewed normally on our website. Can you see if you get any different results after clearing your browser's cache or on another browser? Let me know!

Thanks for confirming that for us @"kroft". I've sent you an email to look further into this matter together. At your convenience, please take a look at your inbox and we'll take it from there.

Hey there @"tbone360", thanks for joining our discussion here and sharing your feedback with us. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

Hey @"CCons4", welcome to our Community and sorry to hear you're having issues with this. Just to make sure we're troubleshooting the right thing here, could you check if you can preview those files normally through a web browser on your device? If you get any specific error along the way, please send us a screenshot so…

Hey there @"Joan T.", thanks for joining the discussion here. Our Community is not to be confused with the live chat option you may get when contacting our Support team directly. That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise…

In that case, did you follow the steps outlined here? If so, can you confirm that the app is fully synced and showing 'up to date' in your menu bar/system tray? Thanks for any updates @"RGAtn"!

Sorry to be jumping in here, but have you tried the steps outlined here on your computer @"outsidetheboxtci"?