Walter Dropbox Community Moderator

Hey @"Pravin" - sorry to hear you're having issues with this. Would you like me to send you an email so that we can have a better look internally? And just so you know, this type of promotions are usually valid for a year. 

Hi @"Greg G", sorry to hear you're having issues with this. Could you please send me a screenshot of how this looks like on your end so that I can have a visual too? Does it happen with Online Only files only or ones that are stored locally on your computer? Keep me posted, Greg!

Hey @"gcutuly", sorry to jump in here, but I just wanted to mention that you need to click on the Dropbox icon in your system tray to access your avatar and preferences. Also, the syncing overlays on the files shown in your screenshot are used by a 3rd party app, not Dropbox. I hope this helps, Gene. 

Hey @"tonyabad" - thanks for posting on our Community. You can have a look at your account's plan tab for more information about your current plan and specifically the billing tab for your invoices. I hope this helps!

Hey @"SamVT" - sorry to hear you're having issues with this. Have you by any chance tried to disable the computer backup feature properly as outlined here? 

If you'd like to completely delete your account and its content, you'll need to follow the steps outlined here. Let us know if you have any other questions @"Samf"

I just sent you an email to have a further look internally @"simonellery" - whenever you get the chance, please have a look at your inbox and we'll take it from there. @"tanaudel" - glad to hear this worked for you!

Hey @"TourAlaska" - thanks for the nudge on this. I just sent you an email to have a further look internally. Please take a look at your inbox and we'll take it from there.

Sorry to hear that @"simonellery". May I reach out via email to have a further look internally? 

Hey @"AnnoyedRustProgrammer", sorry to hear you're having issues with this and thanks for the detailed report. Could you please let me know the version of the desktop app installed on your computer? Also, have you considered setting the files you mentioned to be ignored via the desktop app? Let me know what you find and…

Hi all! For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?

Hey @"Rob Kothe" - thanks for the nudge here. I'm afraid there's no way to achieve what you had in mind at this time. You can post your thoughts in our Share an Idea section so that other users can share their own feedback and up-vote it to show their interest in this functionality. Let me know if you have anything else to…

Hey @"mp3man", thanks for the nudge here. If you're still getting this message from your firewall, could you send us a screenshot to have a better look into this?

Thanks for the cooperation @"Sheqo" No worries about the email address, I used the one that's linked to your profile here, in our Community. Please have a look at your inbox for my message and we'll take it from there. 

Hey @"alissa914", thanks for your feedback on this. I just wanted to mention that you can upvote this idea to show your interest in this. Let us know if you have anything else to ask or add in the meantime. 

Hey @"Makrelsalat", thanks for using Dropbox and posting on our Community! To get to the chase, no, moving a shared folder on your end won't be affecting its location on your collaborators' devices. Let me know if you have any other questions!

Hey @"Pinkysnickers", sorry to hear about this. Could you try installing the latest, stable version of our desktop app from this page? If you still get the same error, please send us a screenshot so that we can have a visual too. Thanks!

Thanks for the screenshots @"Sheqo" - much appreciated! If the issue persists after rebooting your computer, may I reach out via email to have a further look internally?

Could you send me a screenshot of the files and folders in your Dropbox folder @"Sheqo"? I would like to check their syncing icons and see if they're set to be 'online only' indeed.

Hello there @"Minion1212", sorry to hear about this. Could you please send me the app's version and status as shown in your menu bar? A screenshot of the high RAM usage would also help! Thanks!

Hey @"Sheqo", sorry to hear you're having issues with Smart Sync. If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder? Let me know if that helps!

Hey @"GreatLand1959", thanks for using Dropbox and welcome to our Community! Could you please clarify the OS of your device and the file-system and size of the external drive you're trying to backup? This will help me assist further. 

Hey @"ModelXTC", thanks for flagging this with us. Could you please confirm the version of the Dropbox desktop app you're running on your computer? You can do this by hovering your mouse over the Dropbox icon in the system tray/menu bar. Also, have you tried pausing syncing when you're working on this file? Keep me posted!

Hey @"STEPHANEPOUR1", welcome to our Community! If you don't have a problem with deleting your account and recreating it with the same email address, you can of course do what you had in mind. Alternatively, you can use another email address to create a new account, exactly as you mentioned. Let me know if you have any…

If you have any feature requests or suggestions, you can always post them in the Share an Idea section @"Birsay" Take care and see you around the Community!

Yeah, no worries, Simon. I just used the email address that's associated with your profile here, in our Community. At your convenience, please have a look at your inbox and we'll take it from there.

Hey @"Birsay", thanks for using Dropbox and posting on our Community! I'm afraid I can't think of any other way to achieve this other than the one you outlined in your message. I'll leave this thread open for anyone who might have a suggestion for you. Let me know if you have anything else to ask or add.

Hey @"MichaelChapman", sorry to hear you're having issues with this. If your device is meeting our minimum requirements as outlined here, you should be able to install our desktop app normally. Could you have a look and let me know what you find? Thanks!

Hey @"Dragon Personal Management", thanks for the report. May I reach out via email to have a further look into this?

Hi @"chopchop", sorry to hear about this. It sounds like you enabled the computer backup feature at some point. If that's the case, you can find the steps to disable it here. As per your missing files, do you see any signs of them in your deleted files page or the events page? If not, they never made it to our servers, so…