Walter Dropbox Community Moderator

Hey @"GRWeiner", sorry to hear you're having issues with this. Could you please let me know the app's exact status as shown in your menu bar/system tray? In the meantime, have you considered using selective sync to remove some folders from your computer to make up space?

Hey @"michallbanas", sorry to hear about this. Have you tried clearing your browser's cache or an incognito window at all since you first noticed this? Also, could you try rebooting your computer and router and let me know how it goes? Thanks so much!

Hey @"Mavamaks", sorry to hear you're having issues with this. I just merged your post under this thread as they seem similar. Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment? Any additional information is more than welcome!

Hey @"Andrey8", sorry to hear about this. I just merged your post under this thread as it kinda echoes the OP here. Could you provide some additional information about the issue you're facing and/or some screenshots so that we can have a visual too?

Hey @"d is", may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this? 

Hey @"HippieChickTX", sorry to hear you're having issues with this. Could you please send us a screenshot of the desktop app's exact status as shown in your menu bar and one of the error you're getting when trying to access your Photoshop files? Also, are the files that giving you this error online only or locally…

Hey @"d is", sorry to hear you're having issues with connecting to our website. Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website? Have you made sure that this is not caused by an antivirus or a firewall? Keep us in the loop!

Thanks for clarifying that @"pierre007" Dropbox automatically normally adds a shortcut to the "Places" menu in the sidebar in Finder when it is installed, but if you don't have one for whatever reason it is simple to add it back. To do so, just drag the Dropbox folder itself into the sidebar. The Dropbox folder can be…

Hey @"sam321", sorry to hear about this. Did you enable the computer backup feature at some point in the past perhaps? Can you please take a look at your events page and let me know if you can see any sign of your missing files there? This is the place where all uploads, edits, and deletions are normally logged, so it…

Hey @"pierre007", sorry to jump in here, but can you clarify if you installed the desktop app with admin privileges in the first place? If you did, could you try these steps and let us know if they improved matters at all? * Click on the Apple icon in the top left hand corner of your screen * Select System Preferences... *…

Hey @JLcrypto, sorry to hear you're still having issues with this. Could you maybe try the steps outlined here and let me know if it helped improve matters?

Hey @"t4ngml", sorry to hear about this. Could you provide some additional information about the issue you're facing and a screenshot of any errors you might be getting or what's troubling you? For more information on why this might have happened, you can have a look here. Keep me posted!

Sorry to hear this persists @"jackbau" Can you confirm that you've enabled the 'early releases' through your account's settings online? If you did that before trying to install the latest beta version of the desktop app, could you try removing any traces of the app completely from the affected computer using the steps…

Hey @"H_dropver", sorry to jump in, but can you clear your browser's cache and try again? Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

Hey @"jackbau", sorry to jump in, but did you try the latest beta build of our desktop app found on this page?

In that case, I'd recommend pausing sync while editing your files or quitting the app and relaunching it once you're done with your edits @"mikepav" I wish I had a better answer for you. 

Thanks for keeping us in the loop @"HCockburn" I'm glad you managed to get to the bottom of this and please let me know if you have anything else to ask or add in the meantime. Cheers!

Thanks for the additional information @"cthrn" - much appreciated! Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords? Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there…

Hey @"rocketmanblamb", thanks for using Paper and happy Friday! Could you send me a screenshot of what you see on your end so that I can have a visual? Also, have you tried doing through a web browser instead of the mobile app? Keep me posted!

Hey @"cthrn", sorry to hear you're having issues with this. Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us know how it goes? If the issue persists, please send…

Hi @Tazbo, sorry to hear you're having issues with this. Can you please clarify what's shown on your account's plan tab and send us a screenshot of the error you're getting? Thanks so much!

Thanks for the additional information @"colonialchurch" - much appreciated! May we reach out via email to have a further look internally at this point? 

No worries @"HCockburn" - I just follow up via email so that we can have a further look internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"weiskott", sorry to jump in here, but could you maybe try installing the desktop app on a newly created OS profile on your computer and let us know if you notice any difference? 

Hey @"DD2022", sorry to hear about this. It sounds like you had enabled the computer backup feature on your computer before uninstalling the desktop app from your computer. Could you have a look at this page and let me know if it rings any bells? Also, can you send us a screenshot of the exact error you're getting when…

Thanks for the follow up @"Thoughts" - I appreciate the clarifications as well. Well, basically, Dropbox does need to disclose limited data with third parties. For example, Zendesk will have your email address and account information, as will SalesForce etc - we do not disclose the content of our customers files to our…

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

I'm sorry for the late response @"HCockburn" - are you still having issues with this? If so, please let me know and I'll reach out via email to investigate a bit further. 

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!