Walter Dropbox Community Moderator

Hey @"MarSD", sorry to jump in here, but could you clarify if you notice this for just a specific file, some or all of your files? Also, are they synced locally to your computer or maybe you've set them to be online only at some point? If you could attach a screenshot or two so that we can have a visual of the issue too,…

Yes, no worries @"BasicUserDE" - I just sent you an email to the email address that's associated with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Thanks a bunch @"justf0g" - you've got Also, if you're still having issues with this @"nashiareeba", would you like me to send you an email to investigate further?

Hi @"CalleG", sorry to hear you're having issues with this. Could you please let me know if you've added Dropbox to the files app on your Chromebook as outlined here? If you did and still have issues with this, I'd appreciate a screenshot so that I can have a visual too. Thanks

Glad to hear that worked for you, John, As to why your SkethcUp files won't download via a web browser, I'm not sure at all - you could try contacting Google (since you're using Chrome) to ask for further assistance on that. Have a lovely week ahead and let me know if you have any other questions!

Thanks for the additional information @"BasicUserDE" May I reach out via email to have a further look internally? 

Thanks for the additional details, John - much appreciated. Since you've installed the mobile app, have you tried exporting those files to the SketchUp app?

Do you happen to have any 3rd party apps or programs that might be monitoring your files @"BasicUserDE"? An antivirus or a 3rd party app for backup purposes for example? If so, could you temporarily disable them and try to see if you get the error again?

Thanks for the additional information @"BasicUserDE" Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer? Also, did you reboot your device since you first noticed this? Let me know when you get the chance and we'll take it from there. 

Could you send me a screenshot of what you see @"Pullen Family"? You should be able to download your files by selecting them and then choosing the download option from the ellipsis (...) button.

Hey @"Pullen Family", I just wanted to clarify here, the issue seems to be about previewing the file on our website and not downloading it. Could you try disconnecting the WeVideo app from your account's connected apps tab and then try again? You might need to clear your browser's cache as well wile we're at it. Keep us in…

Hey @"johnwmcc", sorry to hear you're having issues with this. Since the size of the file seems to differ, the download must have been corrupted somehow. That's why you're unable to preview the file in question. Could you please let me know if you get any different results after clearing your browser's cache or another…

No biggie, Christoph - I'm glad I could help. See you around the Community and happy March!

In that case, you may want to use the commands for the headless installation as outlined here, Christoph. Let me know if that helps!

Hey @"AstanVizu", sorry to jump in here. Do you have the TopIcons extension installed on your machine as well? This would enable the tray icon normally. 

Thanks for the additional details and the screenshot too @"BasicUserDE" Could you clarify if this happens with only one specific file or others as well? Also, do you get any different results if you download the file through another browser? While we're at it, are you able to preview this file normally on our website? 

Hey @"cliffryder", sorry to hear you're having issues with this. Have you tried reinstalling the desktop app on the affected computer yet? If you did and you're still missing the app's icon in the system tray, I'd appreciate a screenshot so that we can have a visual too.

Hey @"Pullen Family", thanks for posting on our Community and happy March! Could you please let me know how exactly are you downloading your files? If you're on a web browser, have you tried another one? In case you did and still get the same error, I'd appreciate a screenshot so that we can have a visual too. Thanks!

Hey @"VyC_Bere", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please clarify if you're not getting email notifications for comments on shared files your collaborators have @mentioned you or if you're only referring to the desktop app's notifications?

Hey @"BasicUserDE", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting in order to have a visual as well? Also, how exactly are you downloading the files? Are you using the website or the desktop app by any chance? Any additional information is more than…

No biggie, Jacob - you've got

Hey @"janniy", sorry to hear you're having issues with this. At this point, could you try an advanced reinstall and let me know how it goes? 

Thanks for the detailed response, Jacob - most appreciated! May I reach out via email to forward your questions to one of our experts? Let me know and we'll take it from there. 

No worries @"MCLF" - I'm just glad to hear it's sorted now. See you around the Community and take care!

Thanks for the update @"MCLF" - could you try an advanced reinstall as outlined here as well? While at it, make sure to also perform these steps, if you haven't already that is. 

Hey @"LuciLouWho", thanks for the nudge on this. I've found your ticket on our system and passed your comments on there, so we can have all the information under one place. Our experts will be getting back to you soon. Also, sorry to hear this persists for you @"JGHouston" - would you like me to send you an email to…

In that case, could you try reinstalling our desktop app on the affected computer @"MCLF"? Let us know how it goes.

Hey @"JacobRusso", thanks for dropping by our Community! I just wanted to mention that I moved your post to our Tips and Tricks area as I think many of our users will find it useful. Thanks so much for sharing your findings and please let us know if you have anything else to add or ask.

Ah, this must be the deprecated desktop app then (based on your screenshot) @"MCLF" Have you tried logging into your account through the app's preferences in your menu bar? 

Hey @"MCLF", sorry to jump in, but could you provide a screenshot of the exact error you're getting?