Walter Dropbox Community Moderator

Thanks for the screenshots @"Sheqo" - much appreciated! If the issue persists after rebooting your computer, may I reach out via email to have a further look internally?

Could you send me a screenshot of the files and folders in your Dropbox folder @"Sheqo"? I would like to check their syncing icons and see if they're set to be 'online only' indeed.

Hello there @"Minion1212", sorry to hear about this. Could you please send me the app's version and status as shown in your menu bar? A screenshot of the high RAM usage would also help! Thanks!

Hey @"Sheqo", sorry to hear you're having issues with Smart Sync. If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder? Let me know if that helps!

Hey @"GreatLand1959", thanks for using Dropbox and welcome to our Community! Could you please clarify the OS of your device and the file-system and size of the external drive you're trying to backup? This will help me assist further. 

Hey @"ModelXTC", thanks for flagging this with us. Could you please confirm the version of the Dropbox desktop app you're running on your computer? You can do this by hovering your mouse over the Dropbox icon in the system tray/menu bar. Also, have you tried pausing syncing when you're working on this file? Keep me posted!

Hey @"STEPHANEPOUR1", welcome to our Community! If you don't have a problem with deleting your account and recreating it with the same email address, you can of course do what you had in mind. Alternatively, you can use another email address to create a new account, exactly as you mentioned. Let me know if you have any…

If you have any feature requests or suggestions, you can always post them in the Share an Idea section @"Birsay" Take care and see you around the Community!

Yeah, no worries, Simon. I just used the email address that's associated with your profile here, in our Community. At your convenience, please have a look at your inbox and we'll take it from there.

Hey @"Birsay", thanks for using Dropbox and posting on our Community! I'm afraid I can't think of any other way to achieve this other than the one you outlined in your message. I'll leave this thread open for anyone who might have a suggestion for you. Let me know if you have anything else to ask or add.

Hey @"MichaelChapman", sorry to hear you're having issues with this. If your device is meeting our minimum requirements as outlined here, you should be able to install our desktop app normally. Could you have a look and let me know what you find? Thanks!

Hey @"Dragon Personal Management", thanks for the report. May I reach out via email to have a further look into this?

Hi @"chopchop", sorry to hear about this. It sounds like you enabled the computer backup feature at some point. If that's the case, you can find the steps to disable it here. As per your missing files, do you see any signs of them in your deleted files page or the events page? If not, they never made it to our servers, so…

Hey @"rthrech", sorry to be jumping in here. Could you please clarify for how long have you been seeing this behavior and if it happens with other search terms as well? If you'd like to, I'd be more than happy to send you an email to have a better look internally. 

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Glad to hear that, Piotr. Take care and enjoy the remainder of your week!

Hey @"PiotrW", sorry to hear about this. Could you try the following steps and let me know if they helped?* Click on the Apple icon in the top left hand corner of your screen * Select System Preferences... * Then Security & Privacy * Select the Privacy tab * To make changes, you will need to click on the lock icon, and…

Thanks for all the additional information @"Orenda" - most appreciated! I've just sent you an email so that we can investigate further. Please have a look at your inbox and we'll take it from there.

Hey @"AlanWhite", sorry to jump in here - I just wanted to mention that the answer to your questions is yes and yes. Let us know if you have any other questions!

Hey @"volehuy1998", thanks for posting on our Community. I believe you'll find the answer you are looking for in this Help Center article. Could you have a look and let me know if the information there helps? Thanks!

Hey @"Saar1329" & @"TourAlaska", sorry for jumping in here, but I just sent you both an email to investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there. PS: I used the email addresses that are associated with your profiles here, in our Community. 

No worries @"VinceM50" - you've got

Sorry to hear this persists @"Orenda" May I reach out via email to have a better look internally?

Hey @"Orenda", sorry to be jumping in here, but could you try disabling Dropbox as a location in your Files app and re-enabling it anew? Let me know if that helps improve matters. 

In that case, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install. Since you'll be connecting with the same Dropbox account as before, Dropbox will detect the existing folder and will…

Thanks for the updates and sorry to hear this persists @"VinceM50" I can see that your ticket is closed in our system now. Would you like me to reach out via email to have a further look into this internally?

Glad to hear it's sorted now @"Girard" Take care and see you around the Community!

I don't believe this would be an option with SSO set as optional @"GoGoGriffster" - you'd also need to notify the team yourself this way. When it comes to your question about Okta, could you elaborate a tad please? By external users, do you mean people on the same domain but not already in the team account? In regards to…

Hey @"Girard", thanks for using Dropbox and sorry to hear about your syncing issue. Could you please let me know if the desktop app on both devices is showing 'up to date' in your menu bar/system tray, or if it's still syncing? If both are up to date, could the files that aren't showing up on the Windows device contain an…

Hey @"ChuckS2", thanks for joining the discussion here. When it comes to your concern, note that upon installing the desktop app on your new computer you'll get an option to choose which folders you'd like to be Online Only via our online only files feature and/or via the selective sync feature. i hope this helps!