Walter Dropbox Community Moderator

Hey @"arjunpookad" - sorry to hear you're having issues with this. If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?

Hey @"Ronins", sorry to hear about this. Could you please let me know if you've fully updated your device's OS and the version of both our mobile app installed on your iPad and the MS Word app? If you did and still have issues with this, please send us a screenshot of any errors you may be getting in order to have a visual…

Glad to hear that @"Mark C.49" - thanks for keeping us in the loop too. See you around the Community and happy 2022!

This idea is going to need a bit more support before we share your suggestion with our team. We’ve updated the status to encourage more users to back you up! 

Hi all - happy New Year! I checked back internally on this and I have an update for you. This should be fixed in our latest, stable version of the desktop app found here. If you'd like to give our beta version a go instead, please download and install the app from this page. Let us know how it goes!

Hey @"Thomas Kalasz" - sorry to hear you're having issues with this. Could you send us a screenshot of what's shown in your backups tab in the app's preferences so that we can have a visual too?

Hi @"Txswim75" - sorry to hear about this. Could you please share some additional information about the syncing issues you're having? Are you getting any specific errors when trying to delete your files? Also, can you send us a screenshot of the point you get stuck upon when trying to turn off the early releases from your…

Hey @"Gal K."- sorry to hear about this. Could you try downloading and installing the desktop app from this page and let me know how it goes? If you get any errors along the way, I'd appreciate a screenshot. 

Hey @"eryxie" - sorry to jump in here, but could you send us a screenshot of the exact error you're getting? Also, have you made sure that you have enough space on your device to export this file? Keep us posted!

Thanks for the nudge @"pravin p" I just sent you an email so please have a look at your inbox and we'll take it from there.

Glad to hear it's working now @"Geneal" - thanks for keeping me in the loop too. See you around the Community and enjoy the remainder of your week!

There should be a way to dismiss that window @"Geneal" Could you send me a screenshot of the page you get stuck on?

Hey @"Geneal" - sorry to jump in here, but could you provide some additional information about the issue you're facing? If you have a screenshot that would help, please feel free to include one in your next reply.

Hey @"Pravin" - sorry to hear you're having issues with this. Would you like me to send you an email so that we can have a better look internally? And just so you know, this type of promotions are usually valid for a year. 

Hi @"Greg G", sorry to hear you're having issues with this. Could you please send me a screenshot of how this looks like on your end so that I can have a visual too? Does it happen with Online Only files only or ones that are stored locally on your computer? Keep me posted, Greg!

Hey @"gcutuly", sorry to jump in here, but I just wanted to mention that you need to click on the Dropbox icon in your system tray to access your avatar and preferences. Also, the syncing overlays on the files shown in your screenshot are used by a 3rd party app, not Dropbox. I hope this helps, Gene. 

Hey @"tonyabad" - thanks for posting on our Community. You can have a look at your account's plan tab for more information about your current plan and specifically the billing tab for your invoices. I hope this helps!

Hey @"SamVT" - sorry to hear you're having issues with this. Have you by any chance tried to disable the computer backup feature properly as outlined here? 

If you'd like to completely delete your account and its content, you'll need to follow the steps outlined here. Let us know if you have any other questions @"Samf"

I just sent you an email to have a further look internally @"simonellery" - whenever you get the chance, please have a look at your inbox and we'll take it from there. @"tanaudel" - glad to hear this worked for you!

Hey @"TourAlaska" - thanks for the nudge on this. I just sent you an email to have a further look internally. Please take a look at your inbox and we'll take it from there.

Sorry to hear that @"simonellery". May I reach out via email to have a further look internally? 

Hey @"AnnoyedRustProgrammer", sorry to hear you're having issues with this and thanks for the detailed report. Could you please let me know the version of the desktop app installed on your computer? Also, have you considered setting the files you mentioned to be ignored via the desktop app? Let me know what you find and…

Hi all! For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?

Hey @"Rob Kothe" - thanks for the nudge here. I'm afraid there's no way to achieve what you had in mind at this time. You can post your thoughts in our Share an Idea section so that other users can share their own feedback and up-vote it to show their interest in this functionality. Let me know if you have anything else to…

Hey @"mp3man", thanks for the nudge here. If you're still getting this message from your firewall, could you send us a screenshot to have a better look into this?

Thanks for the cooperation @"Sheqo" No worries about the email address, I used the one that's linked to your profile here, in our Community. Please have a look at your inbox for my message and we'll take it from there. 

Hey @"alissa914", thanks for your feedback on this. I just wanted to mention that you can upvote this idea to show your interest in this. Let us know if you have anything else to ask or add in the meantime. 

Hey @"Makrelsalat", thanks for using Dropbox and posting on our Community! To get to the chase, no, moving a shared folder on your end won't be affecting its location on your collaborators' devices. Let me know if you have any other questions!

Hey @"Pinkysnickers", sorry to hear about this. Could you try installing the latest, stable version of our desktop app from this page? If you still get the same error, please send us a screenshot so that we can have a visual too. Thanks!