Walter Dropbox Community Moderator

Thanks for the additional details and the screenshot too @"samrikken" Can you please confirm that the files that are giving you errors are locally available to your computer and not online only? If you've ensured that the files you're trying to access from 3DS Max are locally synced indeed, can you try quitting our desktop…

Glad to hear it's sorted now and thanks for keeping me in the loop too @JMwambala See you around the Community and have a lovely week ahead!

Hi @"rishab27", sorry to hear you're having issues with this. Would it be OK if we reach out via email to investigate further? 

Hey @JMwambala, sorry to hear you're having issues with this. You should be able to access the desktop app's preferences from your avatar on the upper right corner of the window shown in your screenshot. Are you not seeing it at all or you just can't click on it at all? Could you maybe send us a full-page screenshot to…

Hi all - thanks for your patience while we looked into this from our side. In short, it seems that you received the upgrade mentioned in this Help Center article on your business accounts recently. If you happen to be a team admin, you should have received an email regarding this upgrade. I hope this clears things up!

Glad to hear you're back up and running and thanks for the feedback on this too @JLcrypto Let me know if you have anything else to add or ask. 

Hey @Muhammad Mohsin - sorry to hear about this. I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details. If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service…

No worries @"AlexKoval" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Sure thing @"jaysitaram" - you've got

Hey @"AlexKoval", would it be OK if we reach out via email to have a further look into this?

Hi @Tee Dub, sorry to hear you're still having issues with this. I just sent you an email to have a better look internally, so please have a glance at your inbox and we'll take it from there. Thanks!

Hi all, sorry to hear you're having issues with this. For anyone affected, would it be OK if we reach out via email to investigate a bit further?

Thanks for the cooperation @"colonialchurch" I just sent you an email to the email address that's associated with your profile here, on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey @jaysitaram, sorry to hear you're having issues with this. May I send you an email to investigate a bit further?

Hey @"pmjzzz", sorry to jump in here, but I just wanted to mention that offline files would be cleared if you cleared the app's cache on your Android devices. Have you cleared the mobile app's cache lately perhaps? 

Hey @Xeri, sorry to jump in here, but do you happen to have purchased the extended version history add-on that's available to Plus users at the moment? If so, that's most likely the reason why you're unable to upgrade to the Professional plan. Let me know if that's not the case!

Hi there @"weilijd", sorry to hear about this. Could you please let us know the exact version and status of the desktop app as shown in the menu bar of the affected computer? Is it 'up to date' or still syncing?

Hi @"samrikken", sorry to hear you're having issues with this. Could you please share some additional information so that we can assist further? For example, are the problematic files locally available or online only? Are you perhaps getting any specific errors? If so, a screenshot would also help!

Hey @owladmin, sorry to hear you're having issues with this. Would it be OK if we reach out to investigate further with device and account specific information?

Thanks for testing this out for me and sorry to hear there's still an issue, Karen. I can see that an expert of our team has sent you an email to help the investigation, so I'd recommend taking this from there as they'll be able to assist further at this point. Let me know if you have anything else to add or ask in the…

So, is everything back to normal after resetting your computer or are you still having issues with this @"kb16"? 

Hi @Dhruson Business, I'm sorry for to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally? 

Thanks for the ticket ID, Karen. I've found it on our system and passed on your comments there. A member of our support team should be getting back to you soon through your ticket so keep an eye on your email's inbox. In the meantime, can you let us know how are you pasting those entries into your Paper doc? For example,…

Hey @kb16, sorry to hear about this. Could you try resetting your computer's OS folder through the app's preferences? To do so, please follow these steps: 1. Re-install the desktop app from and sign into your account as normal 2, Click the Dropbox icon in your system tray/menu bar. 3. Click the profile pic/initials icon in…

Hey @"bigbrad54", sorry to hear about this. Could you please let us know the exact steps you take to do this and if this happens with other files as well or only with this specific one? 

Hey @"HarryH", sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page. Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage. I hope this helps and please keep us posted with…

Hey @"KarenSW", sorry to jump in, but I just wanted to mention that I just tried this on my end and it's working normally for me too. Can you clarify how exactly are you copy-pasting this part of your csv file into your table in your Paper doc? As a test, could you try with another file and/or another Paper doc to see if…

Hey there @"MCho", sorry to hear about this. It seems that the desktop app hasn't finished syncing yet. Can you hover over the Dropbox icon in your system tray and let me know its exact status? Is it still syncing or is it showing 'up to date'? 

Glad to hear you're back up and running and thanks for keeping us in the loop too @"pierre007" See you around the Community and have a lovely weekend! 

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?