Walter Dropbox Community Moderator

In that case, may I reach out via email to have a further look into this issue @"humus"? Also, did you attempt any troubleshooting steps so far? 

Thanks for the screenshot @"MRBUSBY" As the linked Help Center article outlines, the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. I hope this helps a tad!

Hey @"MRBUSBY", sorry to hear you're having issues with this. Since this is a new computer, have you made sure that it meets our minimum requirements for the desktop app? When it comes to Community profile, it will be associated with the Dropbox account you were logged into when creating the profile. 

Sorry to hear this persists for you @"dettad" Would it be OK if I reach out via email to have a further look internally? Let me know and I'll use the email address that's associated with your forum profile. 

Hi all - sorry to hear you're having issues with this. For anyone affected, could you please try an advanced reinstall using the offline installer from this page and let us know if you're still getting this error? Thanks a bunch!

Glad to hear this helped and thanks for keeping us in the loop too @"MarSD" See you around the Community and take care!

Actually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation.

Glad to hear that @"chirvasitua" See you around the Community and have a lovely week ahead!

Thanks for the additional screenshot @"MarSD" - much appreciated. Can you please check if this is happening with files outside your Dropbox folder as well? Also, have you enabled the option to search the content of your files on your Windows computer? Note that if you need assistance on how to do this, you can use a web…

Thanks for that @"battiman" - I've passed your comments on to the agent who's handling your request so they're aware. You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime. 

Hey there @"chirvasitua", sorry to hear you're having issues with this. Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? Thanks!

Thanks for your speedy response @"battiman" - could you share your ticket ID so that I can look it up in our system? 

Hey @"battiman", sorry to hear about this. Could you provide some additional information about the issue you're facing so that we can assist further? For example, did you enable the Smart Sync feature recently? Where exactly are you spotting the discrepancy? Any additional information is more than welcome!

Hey @"bibotheghost", sorry to jump in here, but I just wanted to mention that it looks like this is an issue with the Excel online and not Dropbox specific. It could be that it's been replaced by co-authoring which doesn't provide the ability to track changes as outlined here. I hope this helps a tad!

Hey @"SengaGlacier", sorry to hear you're still having issues with this. I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now. Would you like me to open a new one for you? Keep in mind that in order to move forward with your…

Thanks for keeping me in the loop, Paul! See you around the Community and have a lovely week ahead!

Hey @"PaulC2", happy Monday! Do you have any updates perhaps?

Have you tried reinstalling the app recently @"Joan P.6"? If you did and still notice this, you can try an advanced reinstall as well. Let us know how it goes!

Thanks for that screenshot @"MarSD" Could you send me another one showing the files inside your Dropbox folder? I'd like to check their syncing icons as well. 

Hey @"PaulC2", sorry to hear you're having issues with this. It's weird that you're still getting prompts to backup your external drives (like USB keys) to Dropbox since you've toggled on the relevant button in the app's preferences. Could you try reinstalling the app and let me know if you notice any difference? 

Thanks for the updates @"russee4" If you'd like to change the account you have linked to your desktop app on your computer, you'll need to unlink the old one and then link the account you'll be using from now on through the app's preferences. When it comes to the issue you mentioned originally, can you clarify which…

Thanks for the update @"RayH" Would it be OK if I send you an email to have a further look internally at this point?

Hey @"LuciLouWho" & @"JGHouston" - sorry to hear you're still having issues with this. I just wanted to let you know that the team is looking into this and we'll make sure to keep you posted once we have an update. If you have anything to add or ask in the meantime, you can refer to the ticket you have with our support…

Hey @"russee4", sorry to hear you're having issues with this. Could you please have a look at your account's plan tab and let me know what's reported there? Also, is the email address you see on your account's settings online the same as the one you're using on the desktop app? Let us know what you find and we'll take it…

Hi @"Joan P.6", sorry to hear about this. Could you please share some additional information about the issue at hand and/or a screenshot too? If you reached out to our support team already, you can also let us know your ticket ID so that we can look it up in our system. Thanks!

Glad to hear that @"Kalliope"! See you around the Community and take care!

Thanks for clarifying that for me. Can you send us a screenshot of a sample file showing this behavior perhaps @"MarSD"? 

Hey @"Bartek Expo Construct", thanks for joining the discussion here and sharing your thoughts on this. I just wanted to mention that you can post your suggestion for a search-box in the deleted files page and/or the events page in our Share an idea area. This way other users will be able to upvote it to show their…

Hey @"MarSD", sorry to jump in here, but could you clarify if you notice this for just a specific file, some or all of your files? Also, are they synced locally to your computer or maybe you've set them to be online only at some point? If you could attach a screenshot or two so that we can have a visual of the issue too,…

Yes, no worries @"BasicUserDE" - I just sent you an email to the email address that's associated with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there.