Walter Dropbox Community Moderator

Thanks for the screenshot @"Luc-FJ" - mmuch appreciated. Could you try reinstalling the app and let me know how it goes? If this persists, we might need to switch to email communication to have a further look. 

Could you also post a screenshot of the app's exact status @"petrusrung22"? Is it 'up to date' or stuck at syncing a specific number of files? 

Hey @"mev9313", thanks for the ticket ID - much appreciated! I was able to locate on our system and passed your comments there in order to have all the relevant information in one place. If you'd like further assistance on this, I'd recommend getting back to the expert handling your case. Let us know if you have anything…

Thanks for keeping me in the loop @"Hakan B." Since this persist on the stable version of the app as well, would it be OK if I send you an email to have a further look into this?

Hey @"kaitling2structures", sorry to hear you're having issues with this. Could you please clarify the steps you take to share files with people outside of your team? Also, are you an admin of the team or just a member? Any additional information will be much appreciated!

Hi @"petrusrung22", sorry to hear about your syncing issue. Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you find,…

Let me know if the issue persists with the latest stable version of the desktop app and we'll take it from there @"Hakan B." Thanks for the detailed report by the way. 

Glad to hear it's sorted now @"rlapolla" - thanks for keeping me in the loop too. See you around the Community and take care, Randy!

Hey @"Luc-FJ", sorry to jump in, but I think Hannah was asking if the app was 'up to date' in your menu bar, or if it was still syncing etc. If it's up to date indeed, could you try the following steps and let us know if they helped improve matters? 1. Click on the Dropbox icon from your Desktop and quit the application 2.…

Hey @"romantaylor", could you elaborate on the issue you're facing so that we can try to assist further? 

Hey @"Hakan B.", sorry to jump in here, but it seems that you're running a beta version of our desktop app. Could you see if the issue persists with our latest, stable version found on this page? Just make sure to toggle off the 'early releases' from your account's settings before moving forward with the reinstall. If the…

Hey @"JohnRBusterBrown", sorry for the late response here. Are you still having issues? When it comes to your second concern, note that connecting accounts is available to Dropbox users on one of our Business plans. Basic, Plus, Family, and Professional accounts on the other hand can't be linked with each other. Also,…

Hey @"rlapolla", s sorry to hear you're having issues with this. Could you let us know some additional information in order to have a better look into this issue? For example, what is your device's exact OS and the version of our desktop app installed there (as shown in your system tray/menu bar)? Are you running any 3rd…

Feel free to take your time @"rlloyd" - just keep us posted with any updates!

Hey @"Hardman2plz", sorry to hear about this. The screenshot you sent is quite small and not very clear. Could you clarify what exactly is reported in your account's plan tab and also the desktop app's exact status as shown in your system tray/menu bar? Thanks a bunch!

Glad to hear that Molly - thanks for keeping us in the loop too. See you around the Community and enjoy the remainder of your week!

Hey @"DocMolly", sorry to jump in here, but did you get the chance to try updating the file through a web browser yet? If so, did it work out for you?

Hi @"GZ5", thanks for using Dropbox and welcome to the Community. Can you please clarify how exactly are you uploading your files? Is it through our automatic camera uploads feature or are you manually uploading them via the (+) button within the app? If you could share a screenshot of a sample file showing this behavior…

Hey @"rlloyd", sorry to hear you're having issues with this. The message you get means that there's already a Dropbox account associated with the email address you're trying to use. Have you tried resetting its password to regain access to that account by any chance? Keep me posted!

Hey @"Fuhrmon", sorry to hear about this. As mentioned in this Help Center article, our desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. I hope this clears things up!

Hey @"iceage2609", sorry to hear you're having issues with this. Could you please try an advanced reinstall and let me know if you still get the same error? If you're on the Basic plan, make sure to have no more than 2 devices connected to your account before you attempt this as there's a limit you might hit. Keep me…

Hey @"themaybeblock", sorry to hear about this. I've just sent you an email to have a further look into the issue you're facing. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Sure thing @"fishingmedic9" - you've got

Sure thing @"nashiareeba" - you've got

Happy to hear it's sorted now, Joan - thanks for keeping me in the loop too. See you around the Community and take care!

Sorry for the late response @"Joan P.6" Did you had the chance to reinstall the app after all? If so, did that improve matters for you?

Hey @"jessifishman", sorry to jump in here, but have you tried resetting or rebuilding your computer's search index?

Hey @"fishingmedic9", sorry to hear you're having issues with this. If you've finished the get started steps and still not seeing the promotional space in your account's plan tab, may we reach out via email to have a further look internally?

Hey @"mwaters5", sorry to hear you're having issues with this. Since this persists after an advanced reinstall, I'd recommend getting in touch with our Support team as they'll be able to assist further with device and account specific information. You can also let me know your ticket ID so that I can look it up in our…

Sure thing @"dettad" - you've got I'm also reaching out to you too @"humus" - please have a look at your email's inbox for my message and we'll take it from there.