Walter Dropbox Community Moderator

Hey @"Luc-FJ" - thanks for joining the discussion. As Jay mentioned, when you share a Google doc, the other user will need a Google or Dropbox account of their own to edit the file, as it doesn't allow for anonymous editing of files. To make sure you can edit the file, you or your collaborators will have to make sure that…

Hey @"PatriciaBB" & @"sustainingfarmers" - thanks for your updates. If the freezing issue persists, could I reach out via email to have a further look internally? 

Hey @"ATapio", sorry to hear about this. Could you please clarify where exactly are you seeing this message or send us a screenshot so that we can have a visual too? Is it on the desktop app perhaps or our website? Thanks a bunch, Andi. 

Hey @"swivel65", sorry to jump in here, but I just wanted to mention that you can find all the information you need about our Rewind feature, on this page. Let us know if you need anything else. 

Hi there @"konocti-view" - sorry to hear you're having issues with this. Can you clarify if the typo is in your email's handle or if the domain is misspelled? Also, are you getting any specific error if you try to change it through your account's settings? Let me know what you find!

Hi @"Star B." - thanks for posting on our Community. There's indeed a limit to how much referral space you can earn which is 16 GB if you're on the Basic plan while it gets doubled if you're on the Plus, Family, or Professional one. I hope this helps to some extent. 

Thanks for clarifying that for me @"sustainingfarmers" If clearing the browser's cache or trying another browser doesn't help improve matters, would you like me to reach out via email to have a further look internally? 

Does it happen with a specific file or all @"sustainingfarmers"? How large are they in general?

Hey @"martine_nbcc" - thanks for joining the discussion here. I just wanted to mention that you can post your ideas and feature requests in our Share an Idea section of the Community.

Hi all - thanks for your reports and patience while we were investigating this. As our status page reports, this should be resolved now. Let us know if you're still noticing any errors!

Hey @"Helen J.3" - thanks for posting on our Community! You should be able to adjust your external drive backup settings through the app's preferences, under the Backups tab. Let me know if you have anything else to ask!

What option did you choose when you disabled the computer backup feature @"Tek Nomad"? Was it to 'keep content in folders on your computer' or to 'leave content in Dropbox'?

Hey @"waac" - thanks for posting on our Community and sharing your walk-around this issue. I appreciate your detailed report, but could you clarify the version of the desktop app showing this behavior as well? Does this happen with the latest, stable version found here? Also, have you checked if this is caused by any third…

Hi @"CW11" - sorry to hear you're also having issues with this. Did you have the chance to try my suggestion, namely copying the file that's giving you the error and try to open the copy? Also, would it be OK if I reach out via email to have a further look internally? 

Thanks for your update, Maggie. Instead of disconnecting the integration, you could try copying the file and then try to preview the copy. Let me know if this helped @"sustainingfarmers"

Hey @"klabarbera", sorry to hear you're having issues with this. Could you please let us know some additional information? For example, did you disable the computer backup feature before uninstalling the desktop app from your computer? Also, if you're getting any specific errors, I'd appreciate a screenshot so that we can…

Hey @"Tek Nomad" - sorry to hear you're having issues with this. It sounds like you may have enabled the computer backup feature on your computer - could you confirm if this the case please? Also, is the app showing 'up to date' in your menu bar or is it still syncing? Keep me posted!

You're not losing anything by downgrading the daemon version as it will automatically get updated to the latest version whenever possible @"linux000001" As for the release notes of our desktop app's stable and beta versions, you can have a look at this page.

Hey @"robinwn", sorry to jump in, but could you send us a screenshot of how it looks like on your end? Also, is the app showing 'up to date' or is it still syncing in you menu bar?

Hey @"cloudyx", sorry to jump in here! I'm not sure if this will improve matters, but have you tried reinstalling both apps on your iPad?

I don't see why not, but note that Dropbox isn't responsible for handling the extraction of the APK file, but your device and the software you'd be using to extract it. Let us know if you have any other questions @"Zefon376"

Thanks for the additional information and the screenshots as well @"lennartl" Could you clarify the size of those files and if they do sync after all? Also, does adjusting your bandwidth through the app's preferences makes any difference? Any additional information is more than welcome, Lennart. 

Hey @"RichardF" - thanks for joining the discussion here. If you choose to go with Rich's suggestion and have our collaborator open up a file request from their end, then yes, you'll be able to upload files to their account directly from your computer. Let us know if you have any other questions.

Hi there @"sustainingfarmers" & @"ablunck" - thanks for your reports and sorry to hear you're having issues with this. If you find that this happens to other browsers as well and on multiple files, you could try disconnecting the integration from your account's Connected Apps tab and re-connecting it anew from the App…

Hey @"GGBin Mich" - sorry to hear you're having issues with this. If you're still stuck at the exact same number of files, could you send us a screenshot of the app's status as shown in your system tray? Also, can you check if the app is reporting any syncing issues by clicking on the relevant button after clicking on your…

Hey @"DianeWBMfg" - sorry to jump in here. I just wanted to clarify that even if you sort your files by date on your end in this folder, the recipients of the shared link to the folder would still see the files listed inside the folder in an alphabetical order, not chronological. If they choose to add the folder to their…

Hey @"lennartl" - sorry to jump in here, but could you post a screenshot of the exact error you're seeing? A visual of that would definitely help us assist further. Also, does this happen with Online Only files only or is it affecting local ones as well? 

If you made sure that the app is 'up to date' and not still syncing in your menu bar, you should be able to move forward with reinstalling the app if needed @"Martinolsen758" Let us know how it goes!

Glad to hear this works again for you and thanks for keeping us in the loop too @"timbr" See you around the Community and have a lovely weekend!

Glad to hear this helped! See you around the Community and enjoy the remainder of your week!