Walter Dropbox Community Moderator

Sorry to hear that, Ian. Can you clear your browser's cache and try once more? If you still get the same error, I'd appreciate a screenshot too. 

Hey @"Ian Levy" & @"nbf_menuna", sorry to hear you're having issues with this. Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center? Let me know how it goes!

Hey @"Frank P E.", can you clarify if you're using the desktop app to sync those changes back to Dropbox or if you're doing it via the website only? Also, when you say that the photos were saved to the cloud via google photos, can you please elaborate a bit as it's not quite clear? 

Hey @"bcavagnolo", sorry to hear you're having issues with this. Can you please clarify how many signatures you've used so far and what plan you are on? If the HelloSign account you connected to your Dropbox account is on the limited Free plan (which is the default plan), you can make 3 free signature requests per month.…

Thanks for the additional details @"le_avion" and sorry to hear you're also affected by this @"alanpmuscat" Could you please clarify the affected device's exact OS and distro? Is this happening on a supported desktop environment? 

Hey @"le_avion", sorry to jump in here, but could you try to lessen the app's load by using selective sync on some of your folders, preferably ones you don't need locally available to your computer. If you do and the app is still stuck, please send us a screenshot of the app's exact status so that we can have a visual too. 

Hi @"Kjellby" - sorry to hear you're having issues with this. Have you reached out to our support team to look further into this perhaps? If so, please share your ticket's ID so that we can locate it in our system.

I can see that the rest of the folder is online-only, Sam - have you tried making the whole folder locally available to your computer? Also, can you clarify if you get an error when trying to open those files with our desktop app completely closed? 

Hey @fsleong, thanks for joining the discussion here. As Rich mentioned, your collaborators will still have access to shared content after you delete your account. You can find more information here. I hope this helps!

Thanks for the ticket ID and sorry to jump in here @rachoo78 - I hope you don't mind. I just wanted to mention that I've found your ticket in our system and passed your comments on to the agent handling your request. I can also see that they've replied back to you there, so please take a look at your inbox for their…

Glad to hear you're back up and running and also thank you for your kind words, Sarah - truly appreciated. See you around the Community and take care!

Hey @Mark Tran, thanks for using Dropbox and welcome to our Community! As far as I know, there's no limit to how many sub-folders you can have nested in a shared folder at this time. Did you stumble upon an error or issue when setting up a shared folder perhaps? Keep me posted, Mark!

Ah, sorry - my bad! You had indeed provided the app's version in your previous reply. It seems that you're using a beta version of the app. Can you see if you get any different results when using our latest stable version from this page? Note that you may need to disable the 'early releases' from your account's settings…

Thanks for your cooperation @"AdrianN" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"Atwistofabba", sorry to jump in, but can you clarify the exact steps you're taking to upload your files to Dropbox via the mobile app? Can you try uploading an example file to see if it will be deleted again? 

Thanks for the additional screenshot @"SassyLang" - much appreciated! Could you please let me know the desktop app's version too? For example, our latest, stable version is 150.4.5000 - which version are you running on the affected device? While we're at it, note that you can check if a third-party application is causing…

Hey @"AdrianN", sorry to jump in here, but may we reach out via email to have a further look internally at this point?

Can you also send me a screenshot of how the file looks like in your Dropbox folder @"SassyLang"? I'd like to check its syncing icon, if possible. 

Hey @"amyonline15", sorry to hear you're having issues with this. Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system? 

Hey @"SassyLang", sorry to hear about this. Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment? If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too.…

Thanks for the ticket ID @Andrew_Forge I was able to locate it in our system and passed your comments to the agent handling your case. I can see that they're waiting for your response, so please take a look at your inbox and get back to them in order to continue troubleshooting. Let us know if you have any other questions…

Hey @"Sherlock316", sorry to hear about this. Can you please let us know the app's exact status and version as shown in your system tray? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. 

Thanks so much @"pmjzzz" - you've got

That's correct, yes @"tanosaur" Let me know if you have anything else to ask!

Thanks for the updates @"pmjzzz" Would it be OK if we reach out via email to have a further look internally at this point? 

Oh, I see - thanks for pointing this out, Tony. In that case, you might be interested in the idea outlined here or maybe this one?

Hey @"TonyEnglund", thanks for dropping by to share your thoughts on this. It's true that this isn't possible at the moment, but I found this idea which kinda echoes what you had in mind. You can have a look and upvote it as well to show your interest in this. Let me know if you have anything else to add or ask. 

Hey @"tanosaur", sorry to jump in here, but I just wanted to mention that this is one of our official sub-domains as listed here and there are no plans to deprecate it at the moment. We'll let you know ahead of time if anything changes. On a side note, if you were ever to try doing this with other shared links, you could…

Thanks for the nudge on this @"kls144" I got an update from the team and indeed what I previously mentioned seems to be expected behavior. Only docs scanned by Dropbox have OCR, not all documents uploaded to Dropbox. I hope this clears things up!

Hey @"pedy" - thanks for the updates! Truth be told, there's already a newer version of the desktop app - you can find it on this page. When it comes to your second observation, I'm afraid it's not quite clear. Could you elaborate a bit? What are you trying to accomplish and what's troubling you exactly?