Walter Dropbox Community Moderator

Hello there @"eserunsalan ", sorry to hear that. There is a chance that your shared links have been banned. Can I reach out to you via email, so we can investigate further? Let me know!

Hey @"Subgiant", thanks for using Capture and sharing your thoughts on this. As you know, Dropbox Capture is still in beta, but you should be able to gain some additional time by referring Dropbox Capture to your friends, family and/or colleagues. We'll let you know if anything changes. In the meantime, please let me know…

Thanks for that @"areedREVEL" - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Thanks for the ticket ID @mpintomali I looked it up in our system and passed your comments on to the expert who's handling your case. You should be hearing from them soon, but please let us know if you have anything else to add in the meantime. 

Hey @"cranerr", thanks for extra details there - much appreciated. May we reach out via email to have a further look internally at this point?

Hey @"areedREVEL", sorry to jump in, but would it be OK if we reach out via email to have a further look internally?

Hey @mpintomali & @Lorca55 - sorry to hear you're having issues with the search function in your Dropbox accounts. Can you please send us a screenshot with a sample search term and the results you'd expect to find and clarify how long have you been having this issue? Also, @mpintomali if you could share your ticket's ID,…

No worries @"CcummingsDT" - feel free to take your time! Whenever you're ready, reply back here to continue troubleshooting, if needed. 

Hey @"CcummingsDT", sorry to hear you're having issues with this. Could you please clarify your device's exact OS and the size of the files you're noticing this on? Any additional information or even screenshots would be most welcome!

Hey @"Leg-o-lasz", sorry to jump in, but would our naming conventions feature help with what you had in mind perhaps?

Hi @"ROGUE47", thanks for using Dropbox and happy Monday! Could you please let us know your device's OS and if this persists after rebooting your computer? If it does, is this happening for all of your recordings, some or just one? Keep us posted!

Hey @tel1Aviv, thanks for joining the discussion and happy Friday! I'm afraid there's no way to achieve this via Dropbox at this time, but I found this idea and this one which might be of interest to you. Feel free to have a look and upvote them and/or share your own thoughts. 

Hi @"maria khan", thanks for posting on our Community and happy Friday! Can you please clarify how exactly you upload your files to Dropbox? Are you using the camera uploads feature perhaps or are you manually uploading them by copying them into your Dropbox folder? Also, could you send us a screenshot of how this looks…

Hey @"donnybrook37a", sorry to hear about this. Can you please click on the hyperlinked text file (the second shown in your screenshot) and forward us the whole error log? Have you tried reinstalling the desktop app lately? Keep me posted!

Hey @"DaveHolmes", sorry to hear about this. If you're still stuck at syncing, could you let us know the device's exact OS and the version of the desktop app installed there? A screenshot of the app's status as shown in your system tray would also help, so feel free to include one. On a side note, have you tried adjusting…

No worries @"HK5" - I'm just glad I could point you to the right direction. Have a lovely weekend ahead and see you around the Community!

Thanks for the additional information @"Rocket5612" - much appreciated. I looked this up internally and I can see that after investigation by our team of engineers, it appears this issue is related to 3rd party software installed on the machine, and how it generates previews for files within Dropbox. Previews are still…

Hey @"HK5", sorry to hear you're having issues with this. Regular files are the ones you own and have stored in your Dropbox account. Are you not seeing any folders or files when you navigate your account on the web? Also, did you use the computer backup feature at some point in the past? Do you see anything listed on this…

Hey @"Rocket5612", sorry to hear you're having issues with this. Can you please clarify your devices exact OS and the version of the Dropbox desktop app installed there as well? A screenshot of how this looks on your end would also help. Also, have you been through this older discussion to see if any troubleshooting…

Thanks for the cooperation @"NAVITEAM" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Thanks for trying this out for me @NAVITEAM May we reach out via email to have a further look internally?

Hey @NAVITEAM, sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know how it goes? Also, have you tried with a different credit card of yours perhaps? 

Thanks for keeping me in the loop @"IMDDownload" I'm glad to hear it's sorted now and please let us know if anything else comes up. Happy August!

Hey @Hagay, sorry to jump in here, but I just wanted to mention that you can also do this through the desktop app's preferences. Just navigate to your account tab and hold the 'Alt'+'H' keys (for Windows) or 'Option/Command' key for Macs. From there, click on the 'Reset File System Warning options' button that comes up and…

Sure thing, Kathy - I've just followed up via email, so please have a look at your email's inbox and we'll take it from there. Happy Monday by the way!

Hey @"Mvj15208", sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your reply from within your reply's box via the photo icon. If you're not seeing it, you can send us a shared link to the screenshot instead. 

Hey @"IMDDownload", sorry to hear you're having issues with this. From what I gather, you're having a problem with saving files to your account through shared links - correct me if I'm wrong please. Could you try clearing your browser's cache and let me know how it goes? Have you perhaps tried this shared link on another…

Hey @"organizedimages", sorry to jump in here and thanks for all the information you provided. Would it be OK if we reach out via email to have a further look into this internally?

Hey @"KingAlbright1", thanks for joining the discussion here. I just wanted to clarify that you don't need to uninstall One Drive from your computer to install the Dropbox desktop app. You'll only need to disable it if you want to use the computer backup feature. I hope this helps!

Hey @"Beelphegor", sorry to hear you're having issues with this. Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?