Walter Dropbox Community Moderator

Hey @"rogerky72", sorry to jump in here, but could you try rebooting your modem and computer and try again? If you still get the same results, I'd appreciate a screenshot of the exact error you're getting. 

Could you move them out of your Dropbox folder and then back in @"Lars Engseth"? Also, if you could send us a screenshot of the error you got when trying to fix your hardlinks, I'd appreciate it. 

Hey @"Rolana", thanks for using Dropbox and welcome to the Community! Edits you apply on your Dropbox files should be syncing immediately on your connected devices and our website. Let me know if you have anything else to ask!

Hi @"Nicholas Contey", sorry to hear you're having issues with this. Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter? Thanks!

Hey @"B4DW01F", sorry to hear about this.Have you tried setting those files to online only and back to local again?

Hi @"philippao", sorry to hear you're having issues with this. Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them? If you did and the issue persists, let me know and I'll send you an email to investigate further. Thanks so…

Oh, I see now - great catch @"DB_User31" See you around the Community and take care!

Thanks for the additional details @"bsullens" As a last thing to try, could you restart your iPad, clear the app's cache and then disable Dropbox as a location within the Files app and re-enabling it anew? If the issue persists, I'll send you an email to investigate further. 

Hey @"DB_User31", sorry to jump in here, but I just wanted to mention that is definitely not coming from Dropbox since it's not from an official domain of ours and you should avoid clicking on any links contained in the email. You can see how to protect yourself again phishing here and report this incident by forwarding…

Glad to hear you're back up and running and thanks for keeping me in the loop too, Peter. See you around the Community and enjoy the remainder of your week!

Hi @"PeterLM", sorry to hear you're having issues with this. Could you please clarify which version you've got installed on the affected computer at the moment? Also, since you were able to successfully install the Dropbox desktop application in the newly created profile and the issue was resolved, it means that there may…

Hi all, I just wanted to mention that starting today, native Apple silicon support will begin automatically rolling out, with availability to all users in the coming weeks. ​​While this rollout is in progress, users can receive immediate access to native support by opting in to our early releases. For more information, you…

Hi all - I just dropped by to let you know that, starting today, native Apple silicon support will begin automatically rolling out, with availability to all users in the coming weeks. While this rollout is in progress, users can receive immediate access to native support by opting in to our early releases. For more…

Thanks for the additional information @"hzipper" - much appreciated! If you don't see an owner for the folder, the owner may have already left the folder. The owner is likely the person who originally invited you to the shared folder. You can contact them and ask them to add back the folder, and then transfer ownership to…

Hey @"Natmonster", sorry to jump in here, but would you like me to send you an email to have a further look into this matter internally? 

No biggie, John. I'll be glad to help out with this. I just followed up via email, so please have a look at your inbox and we'll take it from there.

Hi @"hzipper", sorry to hear you're having issues with this. Could you clarify if you're doing this from your end through the Admin Console or if you're using the folder's settings from the employee's end? A screenshot of where you see these options would be much appreciated. Thanks!

Thanks for the screenshot, John - most appreciated! May I reach out via email to have a further look internally? 

Hi @"emkcams", thanks for taking the time to post your thoughts on this. I'm sorry you had to go through this and if you notice this happening again in the future, I'll be happy to look into it for you. Let me know if you have anything else to add or ask in the meantime. 

Do those shared links preview fine when you copy and paste them on a browser @"ZeJ"? Could you forward us a screenshot of the error(s) you're seeing?

Since you've already done some troubleshooting on this, I'd recommend getting in touch with our support team directly form further assistance @"CM27" That way they'll be able to help with account and device specific information. --- Dal momento che hai già risolto alcuni problemi su questo, ti consiglio di contattare…

Thanks for the additional information @"Lars Engseth" How long has it been stuck at syncing? Is it showing the same number of files or is it changing? Could you maybe try fixing your hardlinks and permissions as outlined here and let me know if that helped improve matters?

No worries @"JenTo" - I just sent you an email, so we can have a closer look into this issue. At your convenience, please have a look at your inbox and we'll take it from there.

No worries @"ccd2" I just sent you an email to the email address that's associated with your profile here, on our Community. Please have a look at your inbox and we'll take it from there. 

Hey @"bsullens", sorry to hear you're having issues with our integration with the Files app for iOS/iPadOS devices. Could you please let us know some additional information about the issue at hand? For example, what is your device's OS and the version of our mobile app used on the affected devices? Does this happen when…

Hey @"raffylio" & @"CM27", sorry to hear about your syncing issues. Could you please try to fix your hardlinks and permissions as outlined here and let us know if syncing gets stuck again? --- Ciao @"raffylio" & @"CM27", mi dispiace per i tuoi problemi di sincronizzazione. Potresti provare a correggere i tuoi hardlink e le…

Thanks for clarifying that for me @"johnblakemore" Can you please clear your browser's cache and let me know how it goes? If you're still getting the same results, please send me a screenshot of the error you're getting so that we can have a visual too. 

Hey @"alec234", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting when trying to disable the computer backup feature?

Hi @"JenTo", sorry to be jumping in here, but are you still having issues with this? If you do, I can send you an email to look further into this matter internally. 

Thanks for clarifying that for me @"ccd2" Are you running any antivirus or firewall that might be blocking the downloads by any chance? If not, I'd be happy to send you an email to investigate further.