Walter Dropbox Community Moderator

Hey @"Pullen Family", thanks for posting on our Community and happy March! Could you please let me know how exactly are you downloading your files? If you're on a web browser, have you tried another one? In case you did and still get the same error, I'd appreciate a screenshot so that we can have a visual too. Thanks!

Hey @"VyC_Bere", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please clarify if you're not getting email notifications for comments on shared files your collaborators have @mentioned you or if you're only referring to the desktop app's notifications?

Hey @"BasicUserDE", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting in order to have a visual as well? Also, how exactly are you downloading the files? Are you using the website or the desktop app by any chance? Any additional information is more than…

No biggie, Jacob - you've got

Hey @"janniy", sorry to hear you're having issues with this. At this point, could you try an advanced reinstall and let me know how it goes? 

Thanks for the detailed response, Jacob - most appreciated! May I reach out via email to forward your questions to one of our experts? Let me know and we'll take it from there. 

No worries @"MCLF" - I'm just glad to hear it's sorted now. See you around the Community and take care!

Thanks for the update @"MCLF" - could you try an advanced reinstall as outlined here as well? While at it, make sure to also perform these steps, if you haven't already that is. 

Hey @"LuciLouWho", thanks for the nudge on this. I've found your ticket on our system and passed your comments on there, so we can have all the information under one place. Our experts will be getting back to you soon. Also, sorry to hear this persists for you @"JGHouston" - would you like me to send you an email to…

In that case, could you try reinstalling our desktop app on the affected computer @"MCLF"? Let us know how it goes.

Hey @"JacobRusso", thanks for dropping by our Community! I just wanted to mention that I moved your post to our Tips and Tricks area as I think many of our users will find it useful. Thanks so much for sharing your findings and please let us know if you have anything else to add or ask.

Ah, this must be the deprecated desktop app then (based on your screenshot) @"MCLF" Have you tried logging into your account through the app's preferences in your menu bar? 

Hey @"MCLF", sorry to jump in, but could you provide a screenshot of the exact error you're getting?

Hey @"RayH", sorry to jump in, but I just wanted to ask, have you tried completely disabling Norton -temporarily, as a test- on the affected machine to see if it's causing this issue?

Hey @"johnblakemore", I just sent you another email. Could you have a look at your inbox and let me know if you received my message this time? 

Thanks for keeping me in the loop, Lars. Have you tried creating a new OS profile on the affected machine and installing the desktop app there? Also, did you install it with admin privileges in the first place? If you did and still having issues with this, let me know and I'll reach out via email to investigate further. 

Hey @"LuciLouWho", sorry to hear you're also having issues with this. Could you please share some additional information and/or screenshots so that we can assist further? 

Hey @"JGHouston", sorry to hear you're having issues with this. Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs? Did you try clearing the app's cache at all lately? Any additional information will be more than welcome!

Thanks for your cooperation @"Natmonster" - I've just sent you an email to investigate further. Please have a look at your inbox and we'll take it from there. Also, if you're still having issues with this, would you like me to reach out via email to you too @"Laquenta"?

Thanks for keeping us in the loop @"CM27" - I'm happy to hear it's sorted now. See you around the Community and take care!

I'm afraid I'm not aware of such setting @"Nisha Banerjee" I wish I had a better answer for you. 

Hey @"humus", thanks for joining the discussion and sorry to hear you're having issues with this. Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team as they'll be able to assist further with account and device specific information. You can also let me know your ticket ID…

If those folders are not removed when the app updates to the next version, you'll need to manually delete them as suggested @"Nisha Banerjee" Let us know if you have any other questions. 

Perfect, thanks so much, Nicholas. You've got

Thanks for the additional information and the screenshot too, Lars. Our desktop application is unable to sync some types of files left open by certain applications. When this happens, Dropbox will report that the "file is in use" from the Dropbox desktop application menu in your menu bar/system tray. Some software, like…

Hey @"riauu", sorry to hear you're having issues with this. Could you please try the steps outlined here and let me know if they helped improve matters? While at it, note that you can find the latest installers on this page.

Hey @"Sahel", sorry to hear about this. If you've ensured that this is not caused by an antivirus or a firewall on your computer, did you perform an advanced reinstall since you first noticed this error? Note that if you're on the Basic plan with more than 3 devices connected to your account, you'll need to remove any that…

Hey @"indraj436", sorry to hear about this. Just to clarify, have you performed an advanced reinstall yet? Note that if you're on the Basic plan, there's a limit on the devices you can connect to your account. If you have more than 3, you'll need to remove any that are putting you over the limit and try to install the…

Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. You can still find your uploaded photos and videos in the…

Hey @"Nisha Banerjee", sorry to jump in here, but I just wanted to mention that these are the desktop app's installation folders and you should be able to delete them without affecting anything else. You can keep the folder for the version of the app you're currently using to be safe, just in case.