Walter Dropbox Community Moderator

Hey @"avadoodle", sorry to hear you're having issues with this. Can you please go through the steps you take to export those files to your devices and, if possible, send us a screenshot of the error you get when trying to preview them locally? This will help us assist further.

Hey @"mstroz", sorry to hear you're having issues with this. Can you please let me know how you moved your folders and also send me a screenshot of the app's exact status as shown in your system tray? Is it up to date or still syncing? How does your folder structure look like on our website? Do you see those actions in…

Do you remember how you uploaded them in the first place, Leanne? Also, were you ever able to preview those files normally on our website? Can you preview them in your Photos tab? Have you perhaps tried to open those files with another program on your computer? Can you download a sample file from the problematic ones and…

Hey @"ElSid1", sorry to jump in here. I just wanted to check if you're still getting the same error if it was resolved for you after all. Let us know and we'll take it from there!

Hey @"maybrit19", could you clarify what exactly is troubling you so that we can assist further?

Hey @pamallama, sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let me know if this persists? If it does, I'd appreciate a screenshot of the exact error you've been getting. Thanks!

Hey @Glebich, just to make sure we're on the same page, could you send us a screenshot of what you're referring to?

Hi @"Runnerdad", thanks for joining our Community! To directly get to the chase, you're spot on on your assumption. You should copy or move any files or folders that want to be backed up to Dropbox into one of the OS folders that are supported (i.e. Desktop, Downloads and Documents) and then enable the computer backup…

Hey @"alanS", sorry to jump in here, but I just wanted to mention that this space might be taken up by the cache folder that Dropbox creates on your computer. If the desktop app has finished syncing and it's 'up to date' in your menu bar, you could try deleting it to free up some hard drive space. Let me know if this…

Hey @"Myshewasyar", have you tried another browser at all since you first noticed this issue? If you did and this persists, please send us a full-page screenshot of the blank page you're getting. Thanks!

Hey @"jen1147", sorry to hear about this. Could you perform a clean, advanced reinstall and let us know how it goes? If you happen to be on the Basic plan, make sure to have less than 3 devices connected to your account. 

Hey @"SuzanneT1", sorry to hear you're having issues with this. Can you send us a screenshot of the error you're getting and also clarify what kind of files you're trying to delete and from where exactly? Thanks so much!

Hey @hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew? Do you still get the same errors?

I'm glad to hear it's sorted now @"amelling" See you around and take care!

Hey @"lauram73", sorry to hear you're having issues with this. Could you please let us know the app's status as shown in your menu bar at the moment? If you could also send us a screenshot of the options you're getting, I'd appreciate it. Thanks!

Hey @"izaguirres", sorry to hear you're having issues with this. Could you let us know the app's status as shown in your menu bar? Is it 'up to date' or still syncing? Did you install the desktop app with admin privileges in the first place? Any additional information or screenshots would be much appreciated. 

Could you try clearing your browser's cache or another browser to download the installer @"Davide P"? Just make sure to do it with admin privileges as outlined here.

No biggie @"CaptSteel" - I'm just glad I could help. See you around the Community and take care!

Hey @"amelling", sorry to hear you're having issues with this. You should be able to download this file with no problems normally. Have you tried another browser at all? If you did and this persists, could you send us a screenshot of the exact error you're getting so that we can have a visual too? When it comes to the…

Thanks for keeping us in the loop, Ryan. I'm glad to see you managed to resolve your concern in the end. See you around the Community and take care!

Hey @"Ryan T.6", sorry to jump in, but have you rebooted your computer since you first noticed this?

Hey @"dvpp666", sorry to jump in here, but can you let us know if the files you can't find in Finder are available offline on your computer or if they're online-only? Also, have you made sure that the desktop app is up to date in your menu bar and not still syncing? Keep us posted!

Hey @"CaptSteel" - sorry to jump in, but can you confirm you're following all of the steps outlined here? Did you enable the Size column to show?

Hey @"Arnon1", sorry to hear about this. Can you please clarify if you've enabled the computer backup feature which lets you backup your OS folders, like Desktop, Downloads and Documents to Dropbox? Otherwise, you'd need to manually copy or move the files you'd like to be synced from your Desktop to your Dropbox folder.…

Hey @"jandlnicholson1", sorry to hear about this. Can you please send us a screenshot of the exact errors you've been getting when trying to preview the file on our website and another one from when you open the file locally on your device after downloading it? Thanks so much!

Hey @"Nahome ", sorry to hear about this. I'm afraid that if the Transfer expired, you'll need to contact the person who originally shared the transfer with you in the first place and ask them to resend it to you. I hope this helps!

In that case, can you send me a screenshot of the exact error you're getting, Davide?

Hi @"Davide P.", sorry to hear about this. Most likely, the app could not be installed because the uninstall process failed for some reason. Could you try a complete uninstall following the steps in this article and let me know how it goes? Thanks!

Thanks so much @"eserunsalan " - you've got

Hey @"JanaV", sorry to jump in here. Could you please clarify how you save the file in Dropbox when you are finished editing? The file should sync automatically to the web, when you save and close it. Also, can you send us a screenshot of the folder the file is in? While in the folder, can you right click it, press get…