Walter Dropbox Community Moderator

Hey @"PEPvideo" & @"SportEd" - thanks for your updates. Would it be OK if I send you an email to have a further look into this matter internally? While we're at it, if you still can't find your previous ticket, I'd be more than happy to reach out to you too @"felixelaeis" - just let me know! Thank you all!

Hey @"DGr", sorry to hear about this. Could you send me a screenshot of the app's exact status as shown in your menu bar? Also, have you done any of the troubleshooting mentioned in this discussion?

I totally understand, Hakan - thanks for the nudge btw! I've just replied back to your email, so take a glance at your inbox and we'll pick this up from there. 

Hey @"AA58", sorry to jump in here, but could you post a screenshot of where you're spotting this exactly?

Sure thing, Greg - just keep me posted with any updates. And while we're at it, note that uninstalling the app won't be affecting any of the files you've stored in Dropbox. 

Thanks for your cooperation, Hakan - you've got While I can't make any promises since this is not a supported environment, I'll be more than happy to forward this to our experts for a further review. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Thanks for the additional details, Greg - most appreciated. It might be due to the recent OS update on your device, but, just out of curiosity, have you tried clearing the app's cache on your iPad or trying the pedal on another device? Also, have you tried a different wifi or cellular data?

Thanks for keeping me in the loop, Jeff - much appreciated. I'm glad to hear you managed to resolve this in the end and thanks for your feedback too. I'm assuming that you're already familiar with the troubleshooting that's outlined in this Help Center article, but it's a good starting point for future reference. See you…

You could try finding and moving it out of the Dropbox folder @"petrusrung22" - renaming it might also help. Have you rebooted your computer at all lately by the way?

I can't be sure about that, but I'm glad to hear it's sorted now, Luc. Take care and see you around the Community!

Hi @"Greg Knowles", sorry to hear you're having issues with this. Could you please let me know if you've made sure that your device's OS is up to date? Also, have you rebooted your iPad at all lately? Any additional information is more than welcome!

Hey @"Jeff H.8", sorry to hear you're having issues with this. Out of curiosity, have you tried another wifi network and/or cellular data? Also could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 1. Tap the menu icon in the upper-left corner of the screen 2. Select…

Hey @"PEPvideo", sorry to hear you're having issues with this. Could you clarify what kind of browsers you're noticing this on and if this persists on other browsers too? Also, do the shared links work normally if you copy and paste them onto a web browser?

Hey @"kkcljanice", sorry to jump in here, but could you clarify the desktop app's exact status and version as shown in your system tray? Also, are you running any other 3rd party apps like One Drive? Last thing to ask, when you say you don't get the Smart Sync option on your files, have you ensured that those files are in…

Hey @"Jaderlea", sorry to hear you're having issues with this. Could you clarify how exactly did you upgrade in the first place? Was it through our website or via the app store on a mobile device? Also, what is reported in your account's plan tab at the moment? Keep us posted!

Thanks for the screenshot @"Luc-FJ" - mmuch appreciated. Could you try reinstalling the app and let me know how it goes? If this persists, we might need to switch to email communication to have a further look. 

Could you also post a screenshot of the app's exact status @"petrusrung22"? Is it 'up to date' or stuck at syncing a specific number of files? 

Hey @"mev9313", thanks for the ticket ID - much appreciated! I was able to locate on our system and passed your comments there in order to have all the relevant information in one place. If you'd like further assistance on this, I'd recommend getting back to the expert handling your case. Let us know if you have anything…

Thanks for keeping me in the loop @"Hakan B." Since this persist on the stable version of the app as well, would it be OK if I send you an email to have a further look into this?

Hey @"kaitling2structures", sorry to hear you're having issues with this. Could you please clarify the steps you take to share files with people outside of your team? Also, are you an admin of the team or just a member? Any additional information will be much appreciated!

Hi @"petrusrung22", sorry to hear about your syncing issue. Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you find,…

Let me know if the issue persists with the latest stable version of the desktop app and we'll take it from there @"Hakan B." Thanks for the detailed report by the way. 

Glad to hear it's sorted now @"rlapolla" - thanks for keeping me in the loop too. See you around the Community and take care, Randy!

Hey @"Luc-FJ", sorry to jump in, but I think Hannah was asking if the app was 'up to date' in your menu bar, or if it was still syncing etc. If it's up to date indeed, could you try the following steps and let us know if they helped improve matters? 1. Click on the Dropbox icon from your Desktop and quit the application 2.…

Hey @"romantaylor", could you elaborate on the issue you're facing so that we can try to assist further? 

Hey @"Hakan B.", sorry to jump in here, but it seems that you're running a beta version of our desktop app. Could you see if the issue persists with our latest, stable version found on this page? Just make sure to toggle off the 'early releases' from your account's settings before moving forward with the reinstall. If the…

Hey @"JohnRBusterBrown", sorry for the late response here. Are you still having issues? When it comes to your second concern, note that connecting accounts is available to Dropbox users on one of our Business plans. Basic, Plus, Family, and Professional accounts on the other hand can't be linked with each other. Also,…

Hey @"rlapolla", s sorry to hear you're having issues with this. Could you let us know some additional information in order to have a better look into this issue? For example, what is your device's exact OS and the version of our desktop app installed there (as shown in your system tray/menu bar)? Are you running any 3rd…

Feel free to take your time @"rlloyd" - just keep us posted with any updates!

Hey @"Hardman2plz", sorry to hear about this. The screenshot you sent is quite small and not very clear. Could you clarify what exactly is reported in your account's plan tab and also the desktop app's exact status as shown in your system tray/menu bar? Thanks a bunch!