Walter Dropbox Community Moderator

Hey @"davidenigro", sorry to jump in here. Are you getting a specific error when trying to delete this backup? If so, we'd appreciate a screenshot so that we can have a visual too. 

Could you try clearing your browser's cache or another browser and let me know how it goes @"Omar Azman"?

Thanks for your updates @"kittzuk" - I'm glad to hear it's sorted now. See you around and take care!

Hey anonymous, may I ask what plan are you on and on how many devices and web browsers you're using Dropbox Passwords? If you're on the Basic plan, there's a device limit you might be hitting, that's why I'm asking. Out of curiosity, are you able to use the Dropbox Passwords browser extension on any of your web browsers? 

Hey @"Palosanto", sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray? Thanks a bunch!

Thanks for the screenshot @"Julia24" Can you walk me through the exact steps you take that result in this error? Are you previewing the files via a web browser or directly through the mobile app on your phone?

Hey @"SOpp", sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

I'm glad to hear it's sorted for you now and thanks for keeping us in the loop too @"BNC_2022" See you around and take care!

Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well @"NOCU" - this makes sense now. In any case, I'm glad to hear it's sorted now and thank you for your feedback as well. Let me know if you have anything else to ask or add. 

Hey @"surajkjha", sorry to jump in here, but I just wanted to clarify, are you talking about Microsoft Excel files and formulas when you say cell referencing and sheet links? Also, are you using shared links to the files or folders you're sharing or are those files all located in the same shared folder? Any additional…

No biggie @"mattjackson" - I'm just glad to hear you're back up and running. See you around and take care!

Hey @"sachouh", sorry to jump in, but can you check with the owner of the shared link and file if the file is still in their account and not deleted? Can they preview it normally on their end? If possible, you can ask them to re-share the file with you anew using a new shared link as well. Let us know of any updates!

Thanks for the additional information @"NOCU" - much appreciated! It seems that you're running a beta version of the desktop app. If it's not too much of a hassle could you try installing the latest, stable version from this page and let us know if this persists? Just make sure to toggle off the 'early releases' from your…

Hey anonymous, sorry to jump in here. I'm sorry to ask but I'm slightly confused; are you using the mobile Dropbox Passwords app or a web browser and the Dropbox Passwords browser extension? Could you send us a screenshot of the error you're getting so that we can have a visual too? Have you cleared your browser's cookies…

I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. See you around the Community and take care!

Hey @"mattjackson", sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally. Could you try reinstalling it and let us know how it goes?

Hey @"kittzuk", sorry to hear you're having issues with this. Can you please send us a screenshot of the issue, so that we can have a visual as well? Any additional information is more than welcome!

I'm glad to hear it's sorted now and thanks for keeping us in the loop @"mk34" See you around the Community and take care!

Hey @"BNC_2022", sorry to jump in, but have you tried the walk-around Molly suggested in her response? Namely, did you try updating the file the link points to through a web browser instead of doing it locally on your computer?

Hey @Catalyst-of-Awesomeness, sorry to hear you're having issues with this. May I ask if you've tried an alternative payment method to upgrade your account? Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too? Thanks so much!

Hey @Omar Azman, sorry to jump in, but can you clarify what you mean that the file does not load? Are you getting a particular error when you try to preview it? If so, a screenshot would be very helpful! Also, do you see any actions on this file logged in your events page?

Hey @OTFM-BC, sorry to jump in here, but have you asked your family manager to delete the invite and re-add you to the family account anew? If you did and still get the same error, please send us a screenshot so that we can have a visual too. 

Hey @"NOCU", sorry to hear you're having issues with this. Can you please let me know if this happens with a specific file or if it's affecting all of the files you've stored in your Dropbox folder? What's the desktop app's status and version as shown in your menu bar? Any additional information is more than welcome!

Hey @"Julia24", sorry to hear about this. Can you please clarify your device's OS and, if possible, send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks so much!

Hey @"x184926", sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan. What options do you get when you right click on files you've stored in your Dropbox folder on your computer? Have you rebooted your computer at all…

Hi @"lindsay_8PTS", sorry to hear about this. Can you please let us know some additional information? For example, what is the OS of the affected devices and what's the status and version of the Dropbox desktop app installed there as shown in the system tray/menu bar? Have you rebooted the device(s) since you first noticed…

Hi all, happy Monday and thanks for flagging this with us. I just wanted to let you know that I looked this up internally and I can see that this should be resolved now. You should now be able to delete your Dropbox account normally. Thanks for your reports! [Moderator Note: This was resolved in September 2022, so if…

Hey @"MorgesPainting " - sorry to jump in here, but have you made sure that you're using the exact same email address for the Dropbox mobile app and for the App Store on your iOS device?

Thanks for clarifying that @"Petugo" Just note that I've moved your post to the relevant board of the Community. Perhaps @"Greg-DB" will have some insights on why this is happening or advice on next steps. In the meantime, please feel free to provide any additional information such as the web browser you're noticing this…

Hey @"BronwynC", sorry to jump in, but do you get the same options for single files as well? Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar? Could you try the following steps and let us know if they improved matters for you? * Click on the Apple icon in…