Walter Dropbox Community Moderator

I'm sorry for the late reply @"Susso" & @"alkis" - are you still having issues with this? Let us know if you do and we'll reach out via email to investigate further. Also, glad to hear it's working for you now @"KayakLisa" - thanks for letting me know too. 

Hey @"hemzet", sorry to hear about this. Could you share some additional information about the issue you're facing so that we can assist further?

While I don't have anything specific to offer here, I can assure you that we’re actively working on full support for macOS 12.3 (Monterey), Brad. In the meantime, you can still access online-only files by double clicking them directly in Finder.

Hey @"kls144" - thanks for joining the discussion here. Could you clarify what exactly you'd like to accomplish? Optical character recognition should work instantly on files you've scanned to Dropbox, both on the mobile app and the website. Also, may I ask if you're still having issues with this @"Sincostan"? 

Hey @"Jason Gunderson", sorry to hear you're having issues with this. Could you send us a screenshot of the screen you get when you click on the app's icon in your system tray? If you're running any antivirus or firewalls on your computer, you could temporarily disable them as well to see if they're causing this issue? Any…

Hey @"alkis", thanks for joining the discussion here and sorry to hear you're having issues with this. Could you try the suggestion from this post and let me know if it worked for you?

Hey @"joekur", sorry to jump in here and thanks for providing your ticket ID. I was able to locate it in our system and passed your comments on to the expert handling your case. You should be hearing from them soon, so keep an eye out on your inbox. If there's anything else you'd like to ask in the meantime, please let us…

Hi @"bdharvey74", sorry to hear about this and thanks for your feedback! I'm sure your post will help other users, so thanks for taking the time to share your thoughts on this. Let us know if you have anything else to add!

Hey @"RalfSch", sorry to hear you're having issues with this. It sounds like there's an issue with the 3rd party apps and plugins you're using on your Android device. Have you reached out to them directly for further assistance? Apart from that, is the mobile app and the website working normally for you? Have you also made…

Hi @"Susso", sorry to hear you're having issues with this. Did you log into your Microsoft account before you tried to edit this file of yours on your iPad? I'm asking because Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account. A Microsoft login is…

In that case, could you try the suggestion from this post and let me know if it helped improve matters, Karen?

Hey @"C7", sorry to jump in here, but I just wanted to mention that it sounds like you enabled the computer backup feature, possibly upon installing the desktop app on your computer. Did you disable the computer backup feature before trying to delete any of those folders? 

Hi @"tmiller", sorry to hear you're having issues with this. Could you please clarify what your account's plan tab is showing at the moment? This will help us assist further. 

Thank you all for your updates - we're glad to hear it's working properly now. Cheers!

Hi all - thanks for ongoing patience and feedback on this. Could you please let us know if you notice this behavior after installing our latest, stable version of the desktop app found on this page? Thanks so much!

Take you time, Karen - just keep me posted!

Hi @"karenmmilam", sorry to hear about this. I'm not sure if this will help, but could you navigate to your computer's Settings → Personalizations → Taskbar → Taskbar corner overflow and set Dropbox to On from there? Let us know how it goes!

Hey @"guillefk", sorry to hear you're having issues with this. If you made sure that the app is 'up to date' in your menu bar/system tray and not still syncing, you could try clearing your cache as outlined here. Let me know of any updates!

Thanks for keeping me in the loop, Karen - I'm glad to hear it's sorted now. See you around the Community and enjoy the remainder of your week!

Hey @"ARCHIVOfis", sorry to jump in here, but I just wanted to let you know that I've sent you an email a little while ago. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks for your patience and cooperation. 

Thanks for the additional information @"corakat" - much appreciated. It sounds weird that the timestamp was updated, but you're not seeing your edits. Could you have a look at your events page and let me know if you see those edits logged there? Also, could you clarify the app's status and version as shown in your menu…

Thanks for the screenshot @"AA58" - much appreciated! Do you remember if you had signed into a Dropbox account using the pre-loaded app on your computer? Out of curiosity, have you tried deleting the folder? 

Hey @"corakat", thanks for dropping by our Community to share your thoughts on this. I just wanted to let you know that your feedback has been noted and if you have anything else to add, please let us know. Cheers!

Glad to hear that @"DGr" - thanks for keeping me in the loop too! See you around the Community and have a lovely weekend!

Thanks for the screenshot @"DGr" - much appreciated! Could you try unlinking and relinking your account through the app's preferences? Let me know if syncing gets stuck again!

Hey @"ARCHIVOfis", sorry to jump, but I just wanted to mention that I've just reached out via email to have a further look internally. At your convenience, please have a look at your inbox and we'll take it from there.

Hi @"DenisM5", glad to hear it's sorted now - thanks for keeping us in the loop too. This discussion has already an Accepted Solution this is why you're not seeing the option to mark it as solved. Have a lovely weekend and see you around the Community! 

Hey @"katrisone", sorry to hear you're still having issues with this. Could you please try an advanced reinstall and let us know how it goes? Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is. PS: I moved your post under…

Hey @"ema-bc", thanks for using Paper and happy Friday! I haven't personally used Paper for this purpose, but I think you'd find many of Paper's features very useful. In particular, I believe you could utilize a table of contents and tables, bullet points while you could also benefit from the plethora of formatting options…

Hey @"priyanka biswas", thanks for joining the discussion here. I just wanted to mention that shared links don't have an expiration date by default exactly like Jay mentioned, only Dropbox Professional and Dropbox Business users can set an expiry date, password protection and/or disable downloads if needed. If you're not…