Walter Dropbox Community Moderator

Hey @"dcyphers", sorry to jump in here, but I just wanted to mention that you should be able to achieve this in a couple of ways. For starters, you can locate the photo you'd like to post on Facebook in our mobile app on your Android device and export it to Facebook from there. Otherwise, you could export it to your device…

Are you getting any specific errors or is the installer not running at all, Barry? Could you try using the offline installer from this page and let me know how it goes? PS: If you happen to be on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device…

Hi all, thanks for your reports so far! May we reach out via email to have a further look into this matter internally?

Hey @"Pimlico", sorry to hear about this. Could you clarify the exact steps you take to do this and send us a screenshot of the error you're getting? Have you tried reinstalling the desktop app at all?

Hey @"x184926", sorry to jump in, but may I request another screenshot? This time make sure to make it full-screen so that we can check the paths of the files you're clicking on and their syncing icons as well as the desktop app's status and version as shown in your system tray. Thanks so much!

Thanks for the additional information there @"donbongo" - much appreciated! Could you also send us a screenshot of the desktop app's exact status as shown in your menu bar and check if there are any other apps running on your computer that could be trying to access your files for any reason? Have you tried reinstalling it…

You should be able to unlink the Dropbox Passwords app from your devices using the Dropbox settings page for your account. To do this, navigate to this page and scroll down to the section "View Dropbox content" You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending…

When you say you were using the file as always, were you using any particular third party apps or integrations with Dropbox perhaps, Omar?

Thanks for the screenshots @"recrucial" - much appreciated! If you happen to have a firewall or antivirus running, could you pause them temporarily and try again? Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit.…

Can you clarify when exactly were the last couple of edits you see in your events page? Is it possible that when you were saving the changes on this file, it was overwriting the file? Also, where are you editing the file from exactly? Do you see any other versions that you can restore from there? Any additional information…

Hey @recrucial, sorry to hear you're having issues with this. Can you please send us a screenshot of where you get stuck so that we can have visual too? Did you try rebooting your computer or relaunching the app since you first noticed this happen? Any additional information will be much appreciated!

When you say not "pure" Android, can you elaborate a tad @"thegarnishment"? What's the exact version of your device's OS? 

Hey @"thegarnishment", sorry to jump in here. Could you try locating the Dropbox mobile app's icon on your phone's home screen? Once you find that, hold your finger on it and select the 'Widget' option that comes up. From there, select your Dropbox Folder and then navigate to the folder you'd like to have a shortcut for.…

Glad to hear it's sorted now and thanks for keeping me in the loop too @"merminy" Take care and see you around the Community!

Thanks for clarifying that for me @"OldMacGuy" - much appreciated. Full support for macOS 12.5 and higher has started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible enroll your other device as…

Thanks for the cooperation @"Andrii_H" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hi there @DioNik, welcome to the Community and happy Monday! Can you please clarify how exactly are you backing up this drive to your Dropbox account? Are you, for instance, using the Dropbox Backup feature or you've copied or moved your drive to Dropbox and have it syncing through the desktop app from within your Dropbox…

Hey @"Andrii_H", thanks for posting on our Community and happy Monday! Would it be OK if we reach out via email to have a further look into this matter internally?

Hi all, could you try re-indexing Spotlight and let us know how it goes?

Hi @"redman5087", thanks for the nudge on this! Can you try uninstalling the version from Ubuntu software center and install the deb from our website instead? Let us know if this helps!

Glad to hear it's sorted now @"Norfolk VHF" and thanks for keeping us in the loop too. See you around the Community and have a lovely weekend!

Have you tried clearing your browser's cache lately or another browser perhaps @"Norfolk VHF"? Do you still get the same error? Also, if you access the shared link from this page, does it give you the same error?

Hi @"donbongo", sorry to hear about this. Could you send us a screenshot of the desktop app's exact status and version number as shown in your menu bar? Also, have you taken a look at this Help Center to see if any of the reasons causing high CPU usage mentioned there is affecting your computer as well? Keep me posted!

No worries @Catalyst-of-Awesomeness -- I just send you an email to investigate further. At your convenience, please take a look at your email's inbox and we'll take it from there.

Thanks for the nudge on this @"merminy" Could you have a look at the desktop app's preferences under the Sync tab to check your Dropbox folder's location?

Could you try installing the Dropbox mobile app on your device and sign in there anonymous? If you're signed into the mobile app, you should be automatically signed in on Dropbox Passwords too. 

Hey @"Norfolk VHF", sorry to hear you're having issues with this. It's not quite clear to me, are you using the desktop app or the website when you notice this error about previewing your files? Could you send us a screenshot perhaps? Any additional information is more than welcome!

Hey @"pacergh", thanks for your feedback about this change. As you outlined, during the migration the structure of your Dropbox changed and it is possible that this change has disrupted the functionality of some apps you are using. If simply relinking these apps again is not enough to restore functionality, we would…

Hey @"OldMacGuy", thanks for the report. When you say you installed the same Dropbox version, did you download and install the desktop app from this page on both devices? Also, is this causing any specific issues or were you just curious about this? Any additional information is more than welcome!

Hi all, thanks for the reports! I just wanted to mention that this should be resolved now, but please let us know if you're still having issues with this after rebooting your computer and/or restarting the desktop app. Cheers!