Walter Dropbox Community Moderator

Hi @"byron67", sorry to hear you're having issues with this. Could you please disable Dropbox as a location in the Files app and re-enable it to see if it makes any difference? 

Thanks for keeping us in the loop @"HCockburn" I'm not sure if this will help, but can you try the suggestion outlined here and let us know if it improves matters for you?

Could you try the steps outlined here and let me know if it makes any difference? Also, have you updated your computer's OS recently? What's its exact OS version? 

Sure thing @"macgrm01" - you've got At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hey @"YuliG", sorry to jump in here, are you still having issues with this? If so, please provide some additional information and let us know any troubleshooting you might have performed thus far. Thanks so much!

Thanks for the nudge on this @"Konrad_Dobson" I'm afraid I don't have a timeline or any other information to offer here at the moment. All I can suggest for now is to make the files you'd like to work on your computer locally available before opening them. 

Thanks for the additional information, Hilary. Could you send us a screenshot in order to have a visual too? Also, can you see Dropbox listed as a location in your iPad's Files App? If you do, can you toggle it off and back on and let me know if it made any difference?

Hi @"macgrm01", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's associated with your profile here, on our Community. Thanks! PS: You should be able to log a billing ticket with our support team…

Hey @"HCockburn", sorry to hear you're having issues with this. Could you please clarify your device's exact OS and the version of our mobile app used there? Also, have you tried clearing the caches of the apps you're using and try to export the files again? A screenshot of the error would also help, so feel free to…

In that case, you can add your VAT ID to your account following these steps. Hope this helps @"Enid Pretorius"

Hi all, sorry for the late response here - are you still having issues with this? If so, let us know here and we'll reach out via email to have a further look internally. 

Hey @"FixMyRun", sorry to jump in, but can you clarify if you're noticing this behavior with the latest stable version of our desktop app? If you do, can you also check if this is happening with other devices too? Apart from the camera you mentioned that is. 

Hey @"Enid Pretorius", sorry to jump in here, but what plan are you currently on?

Hey @"1537954", sorry to hear you're having issues with this. Can you confirm that you're noticing this with our latest, stable version of the desktop app found on this page? Also, could you share your ticket ID for your support interaction so that we can look it up in our system? Thanks a bunch!

Hey @"solargirl", sorry to hear you're having issues with this. It sounds like you enabled the computer backup feature upon installing the desktop app on your computer. Have you tried following the steps outlined in this Help Center article to disable it yet? 

Hey @"Iainmcc", sorry to jump in here, but I just wanted to clarify that the beta versions are denoted by their middle digit. For example, 147.3.4786 is a beta version of our desktop app while 146.4.4836 is part of our stable builds. While we're at it, note that a more recent stable version just got out (v. 147.4.800), so…

Hi @"tfd0926", sorry to jump in here, but I just wanted to mention that it sounds like you're using the latest version of our desktop app. With this version, we're transitioning to using GUIDs to manage the taskbar icon and some users will notice their taskbar icon position preferences will not be remembered during the…

Hey @"Neil B.18", sorry to jump in here, but could you try installing the latest version of our desktop app from this page? It just got out yesterday and might help fix the issue with your missing syncing icons. 

Ah, I see now - indexing your files might take a while indeed, especially with a large number of files stored on your account @"corbow" I'm glad to hear you're back up and running and please let us know if you have anything else to ask. Cheers!

Hey @"PDH", thanks for sharing your thoughts on this. You should be able to choose the default apps for previewing your files through our website. For example, if you navigate to a PDF file in your account on our website and try to preview it, you'll get the option to open it with a variety of 3rd party app integrations…

Hi all - thank you all for your updates. If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. Happy Monday!

Hey @"corbow", sorry to hear you're having issues with this. If this persists after rebooting your computer, could you send us a screenshot of the last screen you can get to? Also, can you clarify the app's exact status and version as shown in your system tray? Thanks so much!

Hey @"designhive1", sorry to hear you're having issues with this. It appears that you may be affected by a known issue with the Dropbox desktop app which causes online-only files not to open as expected, because the automatic download of the file is not triggered as it should be. To workaround the issue you can make the…

Hi @"Konrad_Dobson", sorry to hear you're having issues with this. As you probably know, we're actively working on full support for macOS 12.3 (Monterey) and higher. If you choose to update to macOS 12.3, you may notice some issues with opening online-only files in third-party applications -like Adobe After Effects- on…

Hey @"Kerry12", sorry to jump in but, could you try the suggestion from this post and let me know if it worked for you?

No worries @"jp22" - you've got

Hey @"jp22", sorry to hear this persists for you, even after the advanced reinstall. Would it be OK if we reach out via email to have a further look internally? 

Hey @"hank_", thanks for your feedback on this! I just wanted to mention that you can share your suggestions for Replay on this page. Cheers!

Hey @"DG111", thanks for joining our Community and happy Friday! I just wanted to mention that I merged your post under this thread as I believe you'll find the information share here very helpful. Let me know if you have any follow up questions!

Hey @"RMalik", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally?