Walter Dropbox Community Moderator

Hi all, thank you all for your feedback on this. I just wanted to let you know that full support for macOS 12.5 and higher has already started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible. If…

I was referring a codec pack you can install on most media players to enhance the file types they support @"amik" Also, just to clarify, you can preview the files normally on our website, right? 

Glad to hear it's sorted now and thanks for keeping us in the loop too, Daniel. See you around the Community and have a lovely weekend!

Hey Daniel, sorry to jump in here. Could you try locating the folders with the blue icons and see if you can find the files that are being uploaded and move them out of your Dropbox folder and then back in? You should be able to tell which files those are by their blue syncing icons. Let us know of any updates @"djmalan"

Hey @"amik", sorry to hear you're having issues with this. Can you please let me know if this happens with just this specific mp4 file or if it's affecting other files as well? Have you made sure that your devices (and media players) have the necessary codecs to play this type of files on your machines? If you could send…

Hey @"raphaelamann", thanks for posting on our Community! Can you please clarify if you're referring to the Dropbox Gmail Integration or if you had something else in mind, like the Email to Dropbox feature? If you could also provide some additional information about what you'd like to accomplish or what you'd like to see…

No worries @"Vitalia" - you've got

Sorry to hear this persists @"Vitalia" - may I reach out via email to have a further look internally?

Hey @"elsieljane", sorry to hear you're having issues with this. Could you let us know if you're facing this problem on the mobile app, the desktop app or if it happens when you're using our website? If it's not too much to ask, can you also send us a screenshot of a sample search showing this behavior? Any additional…

Hey @"Jharn" - sorry to jump in, but I just wanted to mention that our latest, stable version of the desktop app is 159.4.5870. You seem to be running a beta version at the moment. Could you check if you notice this behavior on the stable version as well? You can download it from this page. Just make sure to toggle off the…

Hey @"Simonp0123", sorry to hear you're having issues with this. Can you please clarify your device's OS and the version of our mobile app installed there as well? Have you cleared the app's cache since you first noticed this issue? Let me know and we'll take it from there. 

Hey @Vitalia, sorry to hear you're having issues with this. Could you check if there's a pending update for your device's OS and the mobile app's version too? If so, make sure to install them and try restoring your purchase again. In case you're still getting an error, please send us a screenshot so that we can have a…

Hey @Annarita Battista Pleasy, sorry to ask, but have you tried asking for the verification email through another browser? If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well. Keep us posted!

Hey @"pavel8", would it be OK if I send you an email to have a further look internally? 

Hey @"Francis L.4", sorry to hear you're having issues with this. Can you please let us know the exact status and version of the desktop as shown in your system tray at the moment? Is it 'up to date' or still syncing? Also, could you send us a screenshot of how the folders you're selecting to be available offline on your…

Hey @"Briskola", thanks for your feedback on this - it's been noted in our system. Let us know if you have anything else to add. 

Hey @"pavel8", thanks for joining the discussion here. Could you clarify if this was an email you received or a pop-up notification within the Dropbox app? If you happen to have a screenshot of it, feel free to send it along.

Hey @"x184926", sorry to jump in, but could you navigate to the Sync tab and let us know what you see there too? You seem to be on the General tab in your screenshot.

Hi @"dragomirradev", thanks for the additional information there. Is it OK with you if we reach out via email to investigate this further internally?

Hey @Nancyp1, sorry to hear about this. Can you please clarify some things for us, so that we can assist further? 1. Do you remember if you had upgraded that account through our website directly or if it was through the app store on a mobile device? 2. Have you tried our self-served look up tool to identify the email…

Hey there @"daviswong", thanks for joining the discussion here and sorry to hear about this. I've just sent you an email to look further into this, so please have a look at your email's inbox and we'll take it from there. Thanks!

Yes, exactly @Krayakin - any changes you make on your files within the Dropbox folder while the desktop app is running on your computer, will sync to the website and vice versa. Let us know if you have any other questions!

Hey @Chris L, sorry to hear about this. Have you tried clearing your browser's cache or a private browsing window since you first noticed this? Does the issue persist on a supported browser? Keep us posted!

Thanks for keeping us in the loop @Nfelsheim - I'm happy to hear it's sorted now. See you around the Community and have a lovely week ahead!

Hey @"Chantal C.4", sorry to hear you're having issues with this. Could you send us a full-page screenshot of the error you're getting so that we can have a visual too? Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here? Keep me posted!

Hi there @Krayakin, thanks for using Dropbox and welcome to the Community! I can't think of a better way to achieve this other than the one that you mentioned. Have you considered using our desktop app on your computer and re-organizing your files and folders from within the Dropbox folder? This would help avoiding…

Hi @"Jeremybenhamou", sorry to hear you're having issues with this. It sounds like you had enabled the Dropbox backup feature on your computer at some point in the past. Can you please clarify if you have the Dropbox desktop app running on your computer at the moment? If it is, what's its exact status as shown in your menu…

I'm glad to hear it's sorted now, Barry - thanks for keeping me in the loop too! Take care and have a lovely weekend!

Hey @"HKelley", sorry to jump in here, but have you tried clearing your browser's cache or another browser since you first noticed this?

Hey @Turki Al Nassib, sorry to hear you're still having issues with this. Could you share your ticket ID in order to look it up in our system? Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?