Walter Dropbox Community Moderator

Thanks for keeping us in the loop @"AverageVillageIdiot" Would it be OK if we reach out via email to have a further look internally at this point? 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"Seager1" See you around the Community and have a lovely weekend!

Hi @"Cyber2022", sorry to hear about this. It seems that you're running a beta version of our desktop app. Could you see if you get any different results on our latest stable version? You can download and install it from this page. Just make sure to toggle off the 'early releases' from your account's settings online first.…

Hi all, thank you for flagging this with us. May I ask what browser you're all using and if this persists after clearing your browser's cache or other browsers, preferably with no extensions or plugins running? Also, if you've reached out to our support team about this, please make sure to include your ticket ID in your…

Hey @"JD444", I'm sorry but I don't quite understand your query; could you elaborate a tad? 

Hey there @"tjacka", sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your response through the photo icon within your reply's box. Also, could you clarify the desktop app's status at the moment as shown in your menu bar? Is it 'up to date' or syncing? Do you see any syncing icons…

Hey @"Selkie1", sorry to jump in, but I just wanted to mention that you can check how many files were uploaded in the end by taking a look at the shared folder on our website or your events page. If you find any that you didn't want to share, you can delete them. I hope this helps!

Hey @"tracy staadt", could you clarify if you're copying/moving your files within your Dropbox folder or if you're copying them to another location on your computer? Is the Dropbox desktop app running and syncing at the moment on your computer(s)? Also, can you let us know some additional information about what exactly…

I'm afraid I don't have a tutorial video to provide, but these icons should be visible on the files you've stored in your Dropbox folder on your computer while the desktop app is running and syncing normally @"elainemorrison" Apart from that, could you send us a screenshot of the exact error you're getting so that we can…

Hey @"jhedleyj", sorry to hear you're having issues with this again. Could you send us a screenshot of the app's exact status so that we can have a visual too? As for the desktop app's update to the most recent version, yes, this happens automatically and can't be disabled at this time. 

Sure thing @"MoPo" Keep us posted with any updates!

Hi all, I just wanted to mention that this should be resolved now. Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. Let us know if this persists for anyone of you!

Thanks for clarifying that for us @"mroman" Could you let us know if you have tried reinstalling the desktop app lately or have you recently updated your OS? Do you happen to have any 3rd party apps running on your device? If so, you might want to take a look at this discussion too. Let me know if the information from the…

Hey @"MoPo", sorry to jump in here, but have you tried adjusting your bandwidth settings through the app's preferences to see if that improves matters for you?

Hey @"MarcSheldon", sorry to jump in here, but could you let us know if you noticed this problem after updating your computer's OS perhaps? Also, does it persist on the latest, stable version of the desktop app? Apart from that, have you tried quitting all other apps/services running on your computer to see if that helps?

Hey @"Alex Ximea", sorry to jump in here, but have you tried using our Rewind feature to restore this folder back to a previous state? 

Sure thing @"mikerain99" - you've got Take a look at your inbox and we'll take it from there. 

Hey @"mroman", sorry to jump in, but could you send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer? Also, is the desktop app 'up to date' in your system tray or still syncing?

Hey @"mikerain99", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile, here on our Community. 

Hi all, thanks for your reports so far. I just wanted to mention that there's an issue with the search functionality and you can track this incident on this page. Our engineers are working to fix the issue and we'll make sure to keep you posted with any updates we may have. Once again, thanks for flagging this with us. 

Hey @"elainemorrison", sorry to jump in, but I just wanted to mention that you should be able to tell your Dropbox files status, be it online only or available offline by their syncing icons. Hope this helps a tad. 

Hey @"amcoffice", thanks for the ticket IDs. I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon. Let us know if you have anything else to add in the meantime. When it comes to your issue now @"klundq1" - can you clarify if it happens…

Sure thing @Ruth_Angel - you've got email. Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.

Hey @"benjackson" & @"John999" - thank you both for your feedback on this; we'll make sure to pass it to the team. In regards to your question @"benjackson", I'm afraid this is not possible at this time. Is there any specific reason you'd need your Dropbox folder on an external drive? When it comes to the issue you…

In that case, could you try clearing your browser's cache or another browser and let us know if the issue persists @"klundq1"?

Hey @"AverageVillageIdiot", sorry to hear you're having issues with this. Can you please let me know the exact steps you're taking to open this specific file on your device? Also, do you get the same error when using a web browser to preview this file on our website? Any additional information or a screenshot of the error…

Hey @"Jharn", happy Monday and sorry for the late reply. If you're still having issues with this, would it be OK if we reached out via email to investigate further? 

Would it be possible to send us a screenshot showing the error you're getting so that we can have a visual too @"amik"? 

Hey @"klundq1", sorry to jump in, but could you clarify if you're referring to the website or the desktop app perhaps? Can you let us know the exact OS of your device as well? 

Hey @Ruth_Angel, sorry to hear you're having issues with this. Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further?