Walter Dropbox Community Moderator

Hey @"vjchoe", sorry to hear about this. Could you please check if this is also occurring on a supported desktop environment from the ones outlined here? Let us know what you find!

It's true that there was a recent change @"asakul" - you can read all about it here. In essence, our Dropbox Backup product is designed to protect the content of your device, so we prevent sharing in order that you don’t accidentally give access to your sensitive content. To collaborate on files or folders from your backed…

Hey @"Rachel L.", sorry to hear you're still having issues with this. Since you've done some troubleshooting on this already, I'd suggest getting in touch with our support team at this point. They'll be able to assist further with account and device specific information. You can also let us know the ticket ID in order to…

Hey @"Diederick1", sorry to jump in, but could you try these steps to switch out of S mode on your computer? Once this is done, make sure to reboot your device and install the desktop app from this page. If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected…

Hey @"Sesame1", sorry to jump in here, but have you tried removing the # sign from your folder names as @"Rich" suggested? I can see at least 6 folders with that symbol in their names in your screenshot. 

Hi @"pedy", sorry to hear you're having issues with the desktop app on your Linux machine. The desktop client's logs are not meant to be read by users and they're only needed by our Support team in some extreme support cases. That said, can you provide some additional information about the issue you're facing? For example,…

Hey @"Dimples", sorry to hear about this. Can you please let me know the app's exact status and version as shown in your system tray/menu bar? Also, could you check your account on our website and see if you have any files containing any incompatible characters? Let me know what you find!

Thanks for the update @"yho123456" - let us know if you need anything else!

Hey @"gwilcken", sorry to hear you're having issues this. If you've made sure that the app is 'up to date' and not still syncing in your computer's system tray/menu bar, then, the space might be taken up by the cache folder. Could that be the case here? Keep me posted!

Thank you for your idea, while `we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Hey @"mwochoa", thanks for the nudge and sorry to hear you're having issues with this. If you haven't reached out to our Support team yet, may I reach out via email to have a further look into this matter with account and device specific information?

Hey @"brendanr", sorry for the late response. If you're still having issues with this, may we reach out via email to investigate further?

Hi @"kls144", thanks for the nudge on this! I believe only scans generated by the built-in scanner can be searched using OCR at the moment while handwritten documents are also not detected at this time. I'm double-checking this with the team as well and I'll let you know more when I hear back from them.

Hey @"motionben", sorry to hear about this. Have you tried clearing your browser's cache or another browser?

You should be able to download and install the app using the link from Elixir's comment in this post. Could you give it a go and let us know how it goes @"HCockburn"?

Hey @"Smapppp", sorry to jump in here, but I just wanted to mention that we won't be able to help much with this issue as the error seems to be coming from a 3rd party app that uses the Dropbox API points and not directly from Dropbox. For the specific error you're getting, you can read more information here. You could…

Hey @"mikepav", sorry to hear you're having issues with this. Could you please try reinstalling the desktop app on the affected computers and let me know how it goes? If you find that this is still happening, you could try pausing the syncing process when working on those files or quit the app and relaunch it once you're…

Hey @"Locura53", sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

Could you share your ticket ID then @"spinozist"?

The Professional plan is an individual one @"annemaney", perhaps you'd be better off with a Dropbox for Business teams account? Otherwise, all the members of the shared folders will need to have a Dropbox account and enough quota to be able to edit the content of the share folders. PS: You can have a look at our plans and…

No, reinstalling the app wouldn't be affecting the files you've stored in Dropbox @"Preston J." While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer? 

Hi @"spinozist", sorry to hear about this. Could you let us know the app's exact status and version as shown in your menu bar? If you've already attempted any troubleshooting steps, please keep us in the loop. 

Hi @"annemaney", sorry to hear you're having issues with this. Could you please clarify what plan are you on and if you and the other members have enough quota to accommodate the shared folder in your accounts? You can see this information in your account's plan tab. Let me know what you find and we'll take it from there.

Hey @"Fraser Schenck", sorry to hear you're having issues with this. Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them? Is it through the mobile app or via our website through a web browser for example? 

Hey @"Frustrated15", you should be able to see your account's quota under your account's plan tab. Let us know if you have any other questions. 

No worries, Volodomyr - you've got At your convenience, please have a look at your inbox and we'll take it from there. Cheers!

Hi @"Mobyty", would it be OK if I reach out via email to have a further look internally? Let me know and I'll use the email address that's linked to your profile here, on our Community. Thanks a bunch, Volodymyr!

Thanks for keeping us in the loop @"Iainmcc" - we're glad to hear it's sorted now. See you around the Community and have a lovely weekend ahead!

Thanks for the update and I'm glad to hear you managed to resolve this in the end @"Neil B.18" Here's the mentioned thread for reference. Cheers!

Hi again @"Iainmcc" - thanks for the screenshots and the additional details - most appreciated! This issue might be coming down to other applications on your computer that use the icon overlay and context menu functionality of your computer's OS. Please note that Windows has a limit of 15 overlay icons that Windows…